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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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A
Ancy issac
from Bengaluru, Karnataka
Apr 5, 2018
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Address: Bangalore, Karnataka

I had recharged my mobile with 199 rs on 2-4-2018 at 6:56 pm
Mobile banking. Ref no.[protected]

The amount has deducted from my account but the mobile has not been recharged, neither the sms is sent nor any addup of the amount is done.
As it was an emergency to recharge, i had recharged again with 199 again and that recharge was successful.
Please initiate refund as early as possible.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Pc Yadav
    from Delhi, Delhi
    Apr 4, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110091

    Dear sir/ madam

    I am account with min balance of rs 10000/- hiolder in your bank and applied for credit card (Application no through sms[protected] have been disapproved but no body visited at our residence place.

    An executive called me to meet me at my work place but no body came to me to meet and collect aadhar

    I request to resolve my query as soon as possible
    May 8, 2018
    Complaint marked as Resolved 
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 07, 2018
    Kotak Mahindra Bank Customer Care's response
    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].

    You can also write us back through the below channel:^Team Kotak
    https://www.kotak.com/en/customer-service/contact-us/email-us/kotak-credit-card/other.html
    I made payment to idea company 198 rupees but payment not satisfied and amount deduct from my account and not return my account
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      D
      from Bengaluru, Karnataka
      Apr 3, 2018
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      Address: 560068

      This is a fraud bank. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Waste bank in india is kotak
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        A
        from Bengaluru, Karnataka
        Apr 3, 2018
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        Address: 560068

        This is a fraud bank. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        I called a CSA named RAM BAHADUR from mumbai, he did not help me at all. I was on wait for 13 minutes but he behaved very rudely with me. His manager is Mr. ABHIJEET I want kotak to tak strict action against such employee.
        I am very much irritated about a fact that nobody from kotakbank is responding, just they are saying they don't have access I go to the bank they say they don't have access.
        I am getting alerts from kotak bank about amount credit from my client national insurance but actually I'm not getting any amount in bank. My contact no. Is [protected]
        I don't want to use /have credit card services as i am more convenient with you debit card services
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          P
          from Bengaluru, Karnataka
          Apr 3, 2018
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          Address: 560068

          Kotak mahindra bank hasfraud banking services. Rs. 800+ charge for other atm withdraws. 10000+ charge for not maintaining minimum balance. 1000+ for delayed credit card payments. One purchase= service tax+conversion charge+interest charge+actual mrpâ?¦. Close all your accounts of kotak mahindra bankâ?¦ #kotak #mahindra #bank has fraud business services in all sectors. Debit cards and debit cards. They charge more money than actually they deserve. I have been paying lot more than what i took from them. I feel it is better to take money from individual brokers than kotak mahindra bank. Their fraud business should be closed immediately to save poor people from being robbed by this fraud bank. Worst baniking services. And wost credit card services. They dont even convert purchases to emi even after asking them twice. Worst bank of india kotak.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Initially my card was not deliverd to me and my existing card was declined I have received new card but when I am going to transact any store or website it showing declined. Please help me on my call back number [protected].
          Kotak Mahindra Bank Customer Care's response, Apr 7, 2018
          Verified Support
          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
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            G
            from Bengaluru, Karnataka
            Apr 3, 2018
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            Address: 560068

            Kotak mahindra bank hasfraud banking services. Rs. 800+ charge for other atm withdraws. 10000+ charge for not maintaining minimum balance. 1000+ for delayed credit card payments. One purchase= service tax+conversion charge+interest charge+actual mrpâ?¦. Close all your accounts of kotak mahindra bankâ?¦ #kotak #mahindra #bank has fraud business services in all sectors. Debit cards and debit cards. They charge more money than actually they deserve. I have been paying lot more than what i took from them. I feel it is better to take money from individual brokers than kotak mahindra bank. Their fraud business should be closed immediately to save poor people from being robbed by this fraud bank. Worst baniking services. And wost credit card services. They dont even convert purchases to emi even after asking them twice. India's worst banking services are only from kotak mahindra bank.
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              O
              from Bengaluru, Karnataka
              Apr 3, 2018
              Resolved
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              Address: 560068

              Kotak mahindra bank hasfraud banking services. Rs. 800+ charge for other atm withdraws. 10000+ charge for not maintaining minimum balance. 1000+ for delayed credit card payments. One purchase= service tax+conversion charge+interest charge+actual mrpâ?¦. Close all your accounts of kotak mahindra bankâ?¦ #kotak #mahindra #bank has fraud business services in all sectors. Debit cards and debit cards. They charge more money than actually they deserve. I have been paying lot more than what i took from them. I feel it is better to take money from individual brokers than kotak mahindra bank. Their fraud business should be closed immediately to save poor people from being robbed by this fraud bank. Worst baniking services. And wost credit card services. They dont even convert purchases to emi even after asking them twice. Cheating bank in india
              May 7, 2018
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 06, 2018
              Kotak Mahindra Bank Customer Care's response
              Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
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                N
                Naveen KUMAR KS
                from Bengaluru, Karnataka
                Apr 3, 2018
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                Address: 560091
                Website: Kotakbankupi

                My Kotak CRN number[protected] A/c number xxxx630887.
                As date on[protected]:23Am amount debited transaction1 Rs.2500/- by kotak Bhim upi ref no[protected].

                As same date 1-4-18 9:24am Transaction 2 RS.2500/- by kotak Bhim upi ref no[protected].

                My upi query ref id[protected] &[protected].

                Please refund the amount to as same bank check & clear the transaction failed issue.

                Regards
                Roopa
                +4 photos
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Compliant after 3days, Still not received return amount from Kotakal bank, worst bank support from kotak mahindra bank,

                Subject:Kotak bhim upi transfer failure.
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                  D
                  Deep 764
                  from Gurgaon, Haryana
                  Apr 2, 2018
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                  Address: 122015
                  Website: Www.kotak.com

                  I am kotak bank customer and 25 march 2018 i had worst experience with bank. As suddenly the complete available amount 20800 rs from my account got deducted in the charges of maintenance without any intimation. And did not got any single message of amount deduction for the same and i got to know about this while i was logged in for some urgent transaction. And i was completely shocked

                  First of all let me clear it i had a salaried account which was opened through of my previous job which was completely zero balance maintained account at the time of opening and it was told by your sales person. Now i don't know when it got automatically converted in some type of account without notifying where we have to pay for maintenance. Now tell me how you charged me for maintenance thought i have told you the complete scenario.

                  Now tell me is this your way of treating your customers? But i will make sure that none of my relatives nor my family and friends open any account in kotak and i will raise a complain in consumer forum and i wish rbi to take some serious action against such bank who cheates with customers

                  Name - deepak kumar yadav
                  Account no[protected]
                  Mobile no - [protected]
                  +1 photos
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Apr 02, 2018
                  Updated by Deep 764
                  Complaint not resolved
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                    Bamila Ganesh
                    from Chennai, Tamil Nadu
                    Apr 2, 2018
                    Resolved
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                    Resolved

                    Address: Chennai, Tamil Nadu, 600045

                    Today (April 2nd, 2018) I used my credit card ( no. [protected]) at 4.50 p.m at ARUN ICECREAMS and Rs.45 was debited from my credit card available limit. But the shopkeeper told that the transaction was unsuccessful and used the card again for which another Rs.45 was debited. Totally amount of Rs.90 was debited. But he told that both the transactions were unsuccessful. I got a message and I showed him the deductions but still he was not sure about the transactions. I humbly request you to clarify the same whether amount got deducted or not
                    +1 photos
                    May 5, 2018
                    Complaint marked as Resolved 
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 04, 2018
                    Kotak Mahindra Bank Customer Care's response
                    Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
                    I got message of ccp assistance service (Kodak credit card )they debited 1649. Without informing.
                    I having total credit limit of 15000. In that 1649 charge r u joking ?
                    First I m not interested and without my concern how they can deduct and how they r getting all details of my cards.

                    I want that 1649 amount back

                    deduction of money for unsuccessful credit card transaction - Comment #3057871 - Image #0
                    Kotak Mahindra Bank Customer Care's response, Apr 5, 2018
                    Verified Support
                    Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ 18602662666.^Team Kotak
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                      S
                      Selvakumar Veeramani
                      from Bengaluru, Karnataka
                      Apr 2, 2018
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                      Address: Bangalore, Karnataka

                      We have opened zero balance account after receive the mail from kotak. Later thru verification system, they pushed us to maintain monthly balance of 10k. And they deducted atm card fee before even start using the card and if we failed to maintain the balance even one day in a month, they will charge at least 500rs at minimum. Never recommend kotak as they are online cheater bank
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        Vishal Khandekar
                        from Mumbai, Maharashtra
                        Apr 2, 2018
                        Resolved
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                        Resolved

                        Address: Mumbai City, Maharashtra, 401107
                        Website: Kotak Mahindra Bank

                        Team i am holding credit card of kotak bank cc # [protected], [protected], [protected]. I am being geniue customer. From last month i couldn't make my payment due to some medical emergencies in my family. Your recovery agents are harassing my parents. They are abusing them and threatening them for payment. I am not in town bcoz of work. Recovery agents visits home and harass my parent. They are senior citizen and stays alone. Please stop these visit or else i have file consumer complaint against bank. Some one from bank can call me directly on my mobile no [protected] regarding above between 7pm to 8pm. My parents are heart patients if any thing happens bcoz of these stress bank will be responsible. I will make payments of all dues i am not saying no but need some time to arrange funds. Please consider my request.
                        May 5, 2018
                        Complaint marked as Resolved 
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 04, 2018
                        Kotak Mahindra Bank Customer Care's response
                        Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
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                          Dhamu Dmu
                          from Bengaluru, Karnataka
                          Apr 2, 2018
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                          Resolved

                          Address: Bangalore, Karnataka, 560068
                          Website: Submit complaint

                          Iam having credit card of kotak mahindra bank i was using from last 1 year in thr month of february 2018 by mistakely i paid minimum due and bank has charged me mearly 3500rs chrarges which ism not aware about the chargrs and this is the. First time iam facing this kind of issues and i called to phone banking asking for reversal no one is giving reversal as a first time guest user and i spoke to sanket chalke manager he is telling directly deniying my request and i spoke to one officer he told make the entire payment we will refund and they have taken call retrivel but i font no status of that req they closed and i spoke one more office payal she told she will give reversal at last she left my case and i am calling repeatedly no one is responding for the reversal of this is the services i will share these in social media
                          My crn.[protected]
                          My mob num.[protected]
                          Sr.1-[protected]
                          Sr.1-[protected]
                          Sr.1-[protected]
                          May 4, 2018
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 03, 2018
                          Kotak Mahindra Bank Customer Care's response
                          Hey there! Looks like you’re in a fix. Can we help? Please write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
                          I am new customer for Kotak Bank i opened an account in Kotak Bank on[protected]. Yesterday night around 8.58 pm to 9 pm amount of Rs. 9850 and Rs.90 was deducted from my saving account which is not done me, so please please my humble request to you please solve the problem ASAP.
                          Name - Abhishek Masih
                          Mob. No. [protected]

                          credit cards charge s - Comment #3057978 - Image #0
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                            V
                            ved 0000
                            from Delhi, Delhi
                            Apr 1, 2018
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                            Address: 122001
                            Website: Katak mahindera bank

                            I am a holder of kotak mahindera bank in business park, sohna road. My account was opened in 0 balance in oct 2014. I didn't face any issue regarding when this bank was on the name of ing vasya bank, but in last 30 days kotak bank deducted 2200 rs from my account... Monthly non maintenance charges and debit card annual fees.. Like this...

                            This is not fare without informing to us, this bank deducted huge amount from customers accounts...
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              R
                              radha krisshh
                              from Malappuram, Kerala
                              Mar 31, 2018
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                              Respected sir/madam,

                              Here by writing this letter to bring to your notice regarding an absurd call received on behalf of kotak mahindra today. I received a call this afternoon stating that there had been a delay in payment of personal loan by a person known to me. Mr. Vinod ([protected]) had been very abusive in his talks, calling me up for the first time ever. He compelled me to call the person from my phone, for which he had been irrespectful when i had turned down his proposal. He demanded me to do the payment in that case, too. He tried to intimidate me by stating that i would receive hundreds of calls from now on regarding the same which he did too by calling me up for around 10-15 times while im at my work.

                              Mr. Vinod had been demandful and irrespectful based on irrational proofs like only having my contact number given by a person known to me as a referance. The whole scenario had been demoralising to a person like me, who was no where involved when the dealings were done.

                              I request you to look into the matter which could be considered defamable to kotak mahindra and take adequate charges.
                              Sent from my iphone
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                Kamalakar Kondisetty
                                from Bengaluru, Karnataka
                                Mar 31, 2018
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                                Address: Bangalore, Karnataka

                                Hi,

                                I have an account in kotak mahindra bank.
                                I got a text message at 29th march 2018 18:33, informing me that my account's mobile number and email id has been updated.
                                But, i did not give any request for that.
                                So, i immediately called customer care then customer service agent told me that those are updated by credit card team and transferred my call to credit card department to check with them.
                                But, the operator in credit card team told that these details are updated by phone banking team.
                                So, they transferred my call back to phone banking department. This call transfers happened multiple times, but they did not tell me who updated those details.

                                I suspect there is a fraudulent activity happening on my account in the bank.
                                I want to know how my personal information is updated without my consent. This is a serious security breach.

                                I want to get a response on this within 24 hrs.
                                If i do not get any satisfactory reply then i am going to raise complaint with banking ombudsman.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  D
                                  from Mumbai, Maharashtra
                                  Mar 30, 2018
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                                  Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                                  Pl provide no dues certificate for loan taken from kotak mahindra primus ltd for maruti wagon r lxi model car no dl 2cm 8248. The loan has been fully paid back by 01.10.2008

                                  Loan agreement no. 41322695 dated 29.10.2003 between myself (Borrower) and kotak mahindra primus ltd. For rs 196025/-. The loan already fully repaid by me by 01.10.2008 but i did not get no dues certificate from you till date. Now i wish to sell the vehicle. The lease agreement is endorsed on the car registration certificate. Therefore, the no dues certificate and form 35 are required to be issued by you please issue a letter/form to regional transport authority tilak marg, new delhi to remove your name as financier on the registration certificate. The original letter / papers written by you to the transport authority be issued to me.

                                  Gp capt dk nagar (Retd)
                                  M-23, jalvayu vihar, sector 25,
                                  Noida-201301.
                                  Mob-[protected]
                                  +2 photos
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    Sheshadri kumar chakrabarty
                                    from Kolkata, West Bengal
                                    Mar 30, 2018
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                                    I am receiving calls from these numbers[protected] and[protected] saying that i am calling from kotak mahindra bank regarding loan taken from citi finance in 2007, some person named as ravi is repeatedly calling me and in my office number and saying that i am a defaulter, now when i am asking for their email address for sending the mail as prove of my settlement done in 2008 they are not providing the information, rather threatening me. If kotak mahindra bank had taken over citi finance in 2014 then till date why they have not called me and now suddenly calling me and my office and harressing me. If i am a defaulter then they should file a legal action against me, instead of threatening me on phone. Your help required.
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    I have been going through the same. My father has already paid the loan amount but they are calling me again and again, using abusive language. This is harassment.
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                                      Ravi meraga
                                      from Bengaluru, Karnataka
                                      Mar 30, 2018
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                                      Address: 560037

                                      When I approached the kotak house bank personal loan section in charge mr kiran, he told that you give pre closure request wait for 15 working days.I requested lot to close witnin week at least . He is not allowed. I lost 2000/day because their policies. It is ridiculous, pls help me where to compliant, when asked them show me which rule is saying close after 15 days they are not showing.
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                      Hi,

                                      I am using Kotak Bank Saving Account for several months, The enough amount has been deducted several times as cash deposit charge ref: TBMS from the bank without any information.
                                      Kindly look into this issue.

                                      Thanks
                                      Bhanu
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                                        Aditya Malpani
                                        from Jaipur, Rajasthan
                                        Mar 30, 2018
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                                        Address: Jaipur, Rajasthan
                                        Website: Www.kotakbank.com

                                        My sister in laws husband took some personal loan from kotak. Now we dont have any relationship with him as my sister in law is getting divorced, neither me nor any body else has from our family has given any gurantee or security for this loan but somehow the kotak recovery agents come to know about us and managed to get our cell numbers. Now they are calling to me and my family members to repay the loan though we dont have any obligation to pay. They are using fowl very fowl language and misbehaving on phone. The number from which we are receiving call are [protected] & [protected]. The persons behind this are totally insane and illogical. I want to lodge a police complaint but i dont have complete details of the case. Can i do it just on the basis of call i m receiving?
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                        Without information Kodak Mahindra bank has changed me TBMS charge of INR 55/- from my savings account... They cheat with their customers
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