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Kotak Mahindra Bank Complaints & Reviews

www.kotak.com

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Updated: Feb 5, 2026

Complaints 4830

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1327

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Kotak Mahindra Bank reviews & complaints page 127

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Address: Kolkata, West Bengal, 700016

Website: www.faranexport.com

Dear sir,
my name is mohammed ayub father name is late mohammed ibrahim.
residing at 31/2a, marquis street, kolkata-700016.

some one namely prasunjeet ph. no. [protected] calling me and asking me to give the message to tarique ayubi. i several time told them that tarique ayubi not working here nor we have any communication . but he calling frequently.

after that i called the above no. and tryied to talk with senior person, some one vikas and ravi talked and assured to look after the matter, but after that that guy again calling and calling.
it seems, they are not thinking about others life.i am a senior citizen and due to his harrassment my b/p gone extremely high.

therefore i request you please stop those calls, other wise i have no option but seek the help from court of law.

thanking you,

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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Address: Pune, Maharashtra, 411014

Hello all,

The purpose of meet with mrs ashwin singh, mrs abhishek tripathi and miss nidhi tiwari
Was not to know the advantage of 3 in 1 trading account. I already know the advantages of
3 in 1 account. If i would have known that they are coming for same i would have not given
My precious time to them. Instead during all the meeting with them they were repeadly
Putting the pressure on me to take my complaint back and bribing me with rs 750. They
Were repeatedly asking for cheque of rs 750, so that they can close the complaint on
My behalf and through all the matter on me. I have funded my bank account with 100000
And wanted to transfer it to demat account so that i can get waiver of two years fees.
Your team has not helped me for that specialy mrs ashwin singh. Mrs ashwin was very active
In communication when he was getting multiple lead from my office. When its to helping in
Transferring the amount he became inactive and was not at all interested. Beacuse of him i lost
My trust in kotak. Because of him i couldn't use my kotak account. So in case i am not
Able to use my account i am not liable to pay any charges to kotak. Kindly close
The account and revert back.

Thanking you.

With regards,
Ankur pathak

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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Address: 560090

Hi,

I have applied for kotak mahindra credit card on 31st jan 2018 and i have received the application reference number also since then the application status is showing "Being processed" nothing has changed it's been more than a month. also they have completed my house verification.

I got so may calls for verification also rep confirmed that i will be getting my card in 5 working days. as per the SMS i received it would take 15 working days to complete the application process but so far i have not heard anything from kotak mahindra.

Application reference number:[protected]

Apr 7, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2018

Kotak Mahindra Bank Customer Care's response Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

Mar 12, 2018

Updated by Akshara K let me know whats the status of my credit card. that's all i need.

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Dear sir,

This is to inform you that i have not yet received the refund of the cancelled ticket which was cancelled by me on 22nd february 2018.

The details of which is mentioned as below:

Pnr – [protected]
Transaction id – [protected]
Cancelled date – 22/02/2018
Cancellation id – [protected]
Transaction amount – rs. 2, 310.00
Refund amount – rs. 2, 180.00
Refund status – refunded
Refund date – 26/02/2018

The reservation was made from bandra terminus (Bdts) to bhuj (Bhuj) on 23/02/2018 & return from bhuj (Bhuj) to bamdra terminus (Bdts) on 25/02/2018.

Although while checking in the irctc website it is showing that the amount has been refunded on 26/02/2018, but till date no refund has taken place in my bank account. It’s more than 10 days have passed but i have not received the refund.

Request you to refund the amount in my bank account from where the amount was paid while booking the above ticket.

Hope for a swift action from your side.

Thanks & regards,
Hemita shah.

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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Address: Thane, Maharashtra, 400604

Hi team,

This is to inform you that i spoke one of your phone banking office she didn't provide me complete answer & hangup the call affrontly.
My self rohit jaiswar & i am account holder of your bank. If i will get this types of response from your phone banking office side then with whom we will get clarification.
You should necessary action against this types of office.
Contact number : [protected]

Thanks & regards
Rohit jaiswar.

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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I am himanshu nagori. My email id is [protected]@gmail.com. My contact number is [protected]. My kotak credit card has charged rs. 500 for failure of auto debiting from debit card which is unauthorised by me. Due to that my credit limit is exceeded and i was charged 500 plus gst for that. Call it as error or fraud, but such things are not expected from kotak mahindra bank. I request refund for that.

Apr 6, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2018

Kotak Mahindra Bank Customer Care's response Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

Mar 07, 2018

Updated by Himanshu Nagori I tried contact bank but it is not reachable. Please help me resolve it here or contact me on my number [protected]

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A

anandaryan

from Noida, Uttar Pradesh

Mar 6, 2018

My mobile no is lose .I have many times call your customer call center but my no not be change.and your exuctive coming my office 2 months before and im submit my mobile no change from but my no not be change.co plz help me

my cont no [protected]

N

Navya Addetla

from Hyderabad, Telangana

Mar 6, 2018

Hello,
My concern is while im trying to login in net banking app, it says incorrect mpin since it is correct pin number but it doesn't allowing me to login. Im very dissapointed with this bank.

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Address: 560079

This is barani kumar and i am holding credit card with kotak bank crn[protected].

Firstly i am so frustrated with customer service from credit card. Each and every caller that i spoke to are threatening me and not polite. Being professional in support is mandatory and i never come across such a pathetic support in my life.

I do also maintain salary account in kotak. I haven’t made the minimum due amount last month for my credit card. And i promised the agents that i will make the payment on 5th of march 2018 because of the salaried date.

I tried making the payment on 1-mar-2018 and i was shocked to see that my account balance was 0.

I immediately called the customer care and i was told by the rep that my salary is on hold. I called the credit card team and informed the same. They were saying that i should make the complete amount including outstanding balance otherwise my salary will be on hold.
I requested to the representative to deduct the minimum due amount and unblock my account.
I was told that my account would be unblocked in 3 working days.
I visited the mg road branch and the people there are clueless on the issue they gave me an individuals number, her response was blatant she said she would arrange a call back from another representative which never happened.

The behavior of the customer care and the people at the bank are unacceptable as they are unable help me with right response and solution to my problem.
I have an emi scheduled for 5-mar-2018 and i am really sure that would have bounced.

I am looking forward for a response and solution to my problem
Please help.

Apr 6, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Mar 05, 2018

Updated by prana_1707 This is Prajith and i am holding credit card with kotak bank crn[protected].

Firstly i am so frustrated with customer service from credit card. Each and every caller that i spoke to are threatening me and not polite. Being professional in support is mandatory and i never come across such a pathetic support in my life.

I do also maintain salary account in kotak. I haven’t made the minimum due amount last month for my credit card. And i promised the agents that i will make the payment on 5th of March 2018 because of the salaried date.

I tried making the payment on 1-Mar-2018 and i was shocked to see that my account balance was 0.

I immediately called the customer care and i was told by the rep that my salary is on hold. I called the credit card team and informed the same. They were saying that i should make the complete amount including outstanding balance otherwise my salary will be on hold.
I requested to the representative to deduct the minimum due amount and unblock my account.
I was told that my account would be unblocked in 3 working days.
I visited the MG road branch and the people there are clueless on the issue they gave me an individuals number, her response was blatant she said she would arrange a call back from another representative which never happened.

The behavior of the customer care and the people at the bank are unacceptable as they are unable help me with right response and solution to my problem.
I have an emi scheduled for 5-Mar-2018 and i am really sure that would have bounced.

I am looking forward for a response and solution to my problem
please help.

Verified Support

Mar 06, 2018

Kotak Mahindra Bank Customer Care's response Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak

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Dear team,
I am anubha sharma ex employee of kotak mahindra bank contact centre noida sector 125. My employee id was 89453 and my last day with bank is on 15/01/2018. But i have not received my relieving letter and full and final settlement. So i requested you to send me my experience letter and last month salary. I need it on urgent basis. Kindly check and revert asap
Thanking you
Regards
Anubha sharma

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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D

Dinesh Sharma Sharma

from Bathinda, Punjab

Mar 5, 2018

I want settlement of my credit card .but bank want to excess money so pls help me

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Hi,

I am having savings account ([protected]) with kotak bank and they have deducted nmc 0f 4500 rs from my account. At the time of opening the bank acc no information about any kind of charges was given to me and since then i have been levied nmc charges. Details of the same are given below.in case you need any more information please let me know.

Account number: [protected]
Account holder name: shabeer hussain s
Mobile number: [protected]\[protected]
Amount deducted as nmc till now: 4500 rs

I request you to kindly reverse the same, as it is wrong call by bank executive who has opened an account for me and not informed about these charges.

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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D

Dinesh Sharma Sharma

from Bathinda, Punjab

Mar 5, 2018

I want settlement of my card no [protected] but bank want to sexes money to me . so pls help me

J

Janu3017

from Noida, Uttar Pradesh

Mar 5, 2018

Myself sunny ahuja I have two accounts in Kotak mahindra bank they had deducted 5600rs from my both ac in 2016 without giving me any intimation please help me to refund my charges.my contact no is [protected].

R

Ramesh Thirupathi

from Hyderabad, Telangana

Mar 6, 2018

I was raining request for the past 4months everytime agent's contact on the end of appointment day schedule for another day and nobody visits, onecs again I need to raise. A request, u r not able to complete customers registration process dhen how can you provide services to customers, how many times should I raise request .

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Address: Mumbai City, Maharashtra, 401107

Website: kotak.com

This is with reference to fraudulent transaction occurred in my credit card
The details as below:-
29/12/2017 – 46, 646.43 (Aud-892.26)
29/12/2017 – 35, 465.04 (Aud-679.00)
29/12/2017 – 29, 265.20 (Aud-560.30)

This transaction were executed by an unknown resource on 29.12.2017 without my consent and knowledge, i was not asked for any password for executing this transactions, upon receipt of sms i came to known that such transactions is processed, immediately on 29.12.2017 i called your card department and blocked my card and raise concerns for dispute transactions.

My complain was lodged vide reference # sr#1-[protected].

Upon receipt of my complain i got refund of the following:-

29/12/2017 – rs.28975.26 (Aud-560.30) – less rs.289.94
05/01/2018 – rs.45, 991.18 (Aud-892.26) – less rs.655.25

However, still a refund of rs.35, 465.04 is outstanding for which since last 40 days i am following with the bank but haven't heard any positive response.

In lieu of this unwanted activity my outstanding balance has increase from 100, 773.44 (Nov 2017) to rs.133, 573.87 (Feb 2018) reason still unknown to me??? Eventually till nov 2017 i was charged with interest amt of rs.3528.43+635.12, however in january & feb i am been extra charged by interest amount fo rs.2900.51+522.09 again reason for the same unknown to me???

Further to this extra charges i was levied with overlimit fee of rs.500 on 29/12/2017 which is again incorrect charges levied to me.

I want to know the following:-

1) how did bank allow to execute transaction without entering password or otp pin???
2) how did bank allow to go cc in negative balance and execute the transaction over and above the cc limit???
3) why incorrect charges are been lived to me???
4) when will dispute amount would be rectified???
5) why i am been asked to pay more that my minimum amount and charges with penalty and extra charges???

I am still paying my minimum amount because i don’t want to block my card or come under any cibil issue but due to this bank is taking dual advantage and not responding on my concerns.

I want bank authority to immediately revert on my question raised and sort this issue on immediate basis.

Awaiting positive revert from your side.

Thanking you,
Regards,
Vandana goenka

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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A

acepacific

from Pune, Maharashtra

Mar 5, 2018

Kotak mahindra Bank has not yet responded to querry sent through Indian consument compalint forum. & the responce to the mail through my bank accounts mail box is delayed &incomplete.

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Address: Vadodara, Gujarat, 390015

Dear uday kotak ji

I am using my credit card no : [protected], crn no:[protected] since last many years and paying the due amount on time always on or before payments due dates and never ever defaulted any payments till date so please let me know why my card has been blocked and got declined while i was using yesterday

Let me know at the earliest on this issue of my credit card
Reagrds -
Rakesh patel
[protected]

Apr 4, 2018

Complaint marked as Resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2018

Kotak Mahindra Bank Customer Care's response Hi! We wish to inform you that, due to irregular payments, your Kotak credit card 4166XXXXXX3102 is inactive due to bank’s internal guidelines.

We request you to kindly initiate the as on date outstanding of INR. 6, 444.45.

Post to which we will be able to activate your card which will subject to approval from our relevant department. ^Team Kotak

Mar 04, 2018

Updated by rakesh1516 Please check my payment history

Mar 04, 2018

Updated by rakesh1516 Sent me my payment history

Mar 04, 2018

Updated by rakesh1516 since last many years and paying the Due amount on time always on or before payments Due dates and never ever defaulted any payments till date

Mar 05, 2018

Updated by rakesh1516 Dear Sir

I am using my credit card no : [protected], crn no:[protected] since last many years and paying the due amount on time always on or before payments due dates and never ever defaulted any payments till date also see below for the Payment History so please let me know why my card has been blocked and got declined while i was using yesterday

Let me know at the earliest on this issue of my credit card
Sr No Statement Date Payment Due Date Bill Payment Payment Paid Payment Paid Date Chq / NEFT Payment
1 05_09_2013 23_09_2013 854.3 854.3 21_09_2013 Chq_941003
2 05_08_2014 23_08_2014 16679.95 7217 20_08_2014 Chq_000387
9463 20_08_2014 Chq_945697
3 05_10_2014 23_10_2014 11316.25 11317 21_10_2014 Chq_947539
4 05_12_2014 23_12_2014 14532.15 14533 23_12_2014 Chq_948505
5 05_02_2015 23_02_2015 30059.88 14532.15 23_12_2014 Auto Debit
15526.88 21_02_2015 Online NEFT
6 05_03_2015 23_03_2015 7000 7000 21_03_2015 Chq_949209
7 05_04_2015 23_04_2015 19556.89 19557 22_04_2015 Chq_949276
8 05_05_2015 23_05_2015 11933.89 11934 22_05_2015 Chq_949251
9 05_06_2015 23_06_2015 11634.89 11635 22_06_2015 Chq_950122
10 05_08_2015 23_08_2015 19864.38 19865 25_08_2015 Chq_950197
11 05_09_2015 23_09_2015 2299.38 2300 22_09_2015 Chq_022020
12 05_10_2015 23_10_2015 21072.38 21073 23_10_2015 Chq_950860
13 05_11_2015 23_11_2015 19571.91 19527 23_11_2015 Chq_950894
14 05_12_2015 23_12_2015 5239.91 623 19_12_2015 Online NEFT
5240 23_12_2015 Online NEFT
15 05_01_2016 23_01_2016 7631.95 7632 22_01_2016 Chq_113504
16 05_02_2016 23_02_2016 22575.61 22576 22_02_2016 Chq_113528
17 05_03_2016 23_02_2016 19917.99 19918 21_03_2016 Chq_115055
18 05_04_2016 23_04_2016 12595.99 12596 22_04_2016 Chq_115087
19 05_05_2016 23_05_2016 9077.14 9078 20_05_2016 Chq_953315
20 05_06_2016 23_06_2016 17595.14 17596 21_06_2016 Chq_953343
21 05_07_2016 23_07_2016 8321 8322 21_07_2016 Chq_953375
22 05_08_2016 23_08_2016 12305.39 12306 20_08_2016 Chq_022025
23 05_09_2016 23_09_2016 32254.74 32255 22_09_2017 Online NEFT
24 05_10_2016 23_10_2016 57311.53 17775 08_10_2017 Online NEFT
39537 21_10_2016 Online NEFT
25 05_11_2016 23_11_2016 11520.08 11521 24_11_2016 Online NEFT
26 05_12_2016 23_12_2016 69160.55 1134 09_12_2016 Online NEFT
68027 23_12_2016 Online NEFT
27 05_01_2017 23_01_2017 42562.81 42563 23_01_2017 Online NEFT
28 05_02_2017 23_02_2017 63300.06 35000 22_02_2017 Online NEFT
28301 23_02_2017 Online NEFT
29 05_03_2017 23_03_2017 4299.06 4300 22_03_2017 Online NEFT
30 05_04_2017 23_04_2017 84249.47 29221.17 20_04_2017 Online NEFT
55029.24 21_04_2017 Online NEFT
31 05_05_2017 23_05_2017 40214.86 16233.21 23_05_2017 Online NEFT
23982.59 23_05_2017 Online NEFT
32 05_06_2017 23_06_2017 13476.83 13477 21_06_2017 Online NEFT
33 05_07_2017 23_07_2017 48857.47 34461.89 22_07_2017 Online NEFT
14395.7 22_07_2017 Online NEFT
34 05_08_2017 23_08_2017 68873.66 21839.05 19_08_2017 Online NEFT
47034.78 19_08_2017 Online NEFT
35 05_09_2017 23_09_2017 36712.67 9601.15 22_09_2017 Online NEFT
27111.69 22_09_2017 Online NEFT
36 05_10_2017 23_10_2017 11870.44 3050.7 19_10_2017 Online NEFT
8819.91 19_10_2017 Online NEFT
37 05_11_2017 23_11_2017 73665.77 7665.77 15_11_2017 Online NEFT
66000 22_11_2017 Online NEFT
38 05_12_2017 23_12_2017 77495.18 2505 22_12_2017 Online NEFT
74990.18 22_12_2017 Online NEFT
2505 22_12_2017 Online NEFT
39 05_01_2018 23_01_2018 40446.7 28350.95 22_01_2018 Online NEFT
12100 22_01_2018 Online NEFT
40 05_02_2018 23_02_2018 82702.98 2025 12_02_2018 Cash Rewards Redeemed
1200 14_02_2018 Online NEFT
14774.54 21_02_2018 Online NEFT
64732.12 21_02_2018 Online NEFT

Reagrds -
Rakesh patel
[protected]

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Address: Raigad, Maharashtra, 410218

Website: www.kotak.com

The reference number which is sr # 1-[protected]. My payment amount is rs. 20413/-, i was paid those amount on december 22, 2017 and i get verification january 08, 2018 they inform us you get your noc in 30 working days but it’s now 2 months away but still, we do not receive noc, they always every day said us you get noc within 2 days. Now we’re not able to contact them also when we will visit the bank they said you get clarification only through the mail. We are applying for home loan now we’re every stick with noc coz after noc home loan is approved.

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Address: Vadodara, Gujarat, 0265

I m holding an edge current account in kotak mahindra bank since 4 months but i regret to say that i am not getting any satisfaction or support from the staff i am dealing with specially my home branch staff they are very irresponsible and unprofessional... They dont even care about how much trouble the customer is facing... I had tried many ways to communicate with them but failed still my problem is not solved... Finally i hav to write a complaint here... Hope this works!!! Otherwise it may affect to ur credit
Contact no. [protected]

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Address: 380061

Rs. 500/-debited twice on[protected] and 10-
2-2018 bearing reference no. Pg [protected] and pg[protected] and showing description 2018012301470052321339 and 2018021001530053286931 respectively. I would like to know nature of such transactions and why debited. My. Savings account no. Is[protected]. My name is rajeshchandra kanaiyalal shah holding savings bank account with kotak bank since long.

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Mar 03, 2018

Updated by Rajeshshandrashah I withdraw my complaint.

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Dear sir on 23 february 2018 i had funded my account in kotak 811 app using my debit card with rupees 5000 the money was debited from my punjab national bank account but it is still not credited into my kotak 811 account.
I had recieved error after the payment completed

So kindly take appropriate action and credit my account into my kotak 811 account.

Mykotak 811 account details are given below
Account no :-[protected].

The citrus id for the transaction is:-ctx[protected].

Please take serious action and credit the money into my account.

Jun 8, 2019

Complaint marked as Resolved

Thank you sir my complain is now resolved

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Mar 03, 2018

Updated by aziz5253 Recieved this error after making payment

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Address: Sangli, Maharashtra, 416416

Website: www.kotak.com/bank/common/pdf/closure_of_savings_current_investment_account.pdf

To,

The branch manager,

Kotak mahindra bank,

Branch : sangli

City : miraj-416 410

Subject : for account close my savings bank a/c no.[protected]
Ifsc : kkbk0002046

Sir,

I am mr. Kiran bapuso patil.
I have a savings bank account in your branch with a/c no.[protected]
Ifsc : kkbk0002046 which is dormant as i have not made any transactions in this account from quite a long time. Please closed my bank account as i want to start using it again.

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560054

Hi sir my name is b. Phanindra gupta and my account number is [protected] why there is tbms charges if it is a zero balance account, a private bank must be specific while opening account, kotak bank has said it is a zero balance account while opening 811 account and now it charged 600 for not maintaining proper balance, please make sure it will get back

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Address: Kolkata, West Bengal, 700015

Dear sir/madam

I am holding kotak mahindra account since 2017 or so and it is a salary account (Account number [protected]). It was told at that time that there is no charge applied by bank for atm withdrawal for any number of transactions at any bank atm domestic and last 3 moths it's deducted 23.60/- 5 times. Since this is zero balance account and free atm/debit card that can be used to transact worldwide then why you are deducting suddenly. Please explain the reason and if it is incorrectly deducted, please refund it.

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 562107

Hi Team,

Need your help to deactivate credit card by Kotak Mahindra bank..
Salary account has been opened by bank while joining and after 5 months they issues credit card without my notification through blue dart courier and charged card fee-588 which was paid in Jan and again they have charged Rs 612 without spending any single money on this card. I have not yet used this card, I tried to reach bank over phone and email but not getting response..
please help to deactivate this credit card..
my card number[protected]..
Name- Nilu kumari

Regards.
Nilu kumari

Kotak Mahindra Bank customer support has been notified about the posted complaint.

Mar 13, 2018

Updated by niluk Hi Team,

As of now there is no update from bank, please deactivate my credit card orelse will go for police complain...

Regards

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M

Manne Nikhil

from Gurgaon, Haryana

Mar 5, 2018

In the name of tbms they have decuted 9 times money in my account

A

Al Sam

from Rayachoti, Andhra Pradesh

Mar 5, 2018

I got a message. Like kotak is giving Zero balance account I had taken account in 2days, later now kotak bank was sending mails about non maintenance charges...you people also doing like SBI bank. Is my account is zero balance or not...if not tell me how to cancel the bank account in mins.or call me to my number [protected]

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Address: Mumbai City, Maharashtra, 400709

Website: Koperkhairne branch kotak

I have transfrerred 900rs from kotak imps to paytm bank but it was showing server problem n my money got deducted from from kotak but didnt recieved in paytm bank my ref imps no is:[protected] help me as soon as possible there is no response from bank n kotak bank alwys ingonre their customer or neglect they never help you or support you n staff dont have proper knowledge n they r not helpful

Kotak Mahindra Bank customer support has been notified about the posted complaint.

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