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Kotak Mahindra Bank Complaints & Reviews

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H
Harikeshvriddhi
from Mumbai, Maharashtra
Jan 15, 2018
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Address: 400072

Respected Sir, I am card holder of card ending number with 8626 Harikesh Mishra. from Since 4 months I am going under financial trouble and I had explained everything to collection people that I am jobless and asap I will recover fro this temporary situation then also they have started harrassing me and abusing me anyhow I managed bear minimum amount due to make credit card in active stage. lastly I had spoke to Mr Vijay from collection department he has committed me that your card will remain active and I had made the payment of 1700. After paid the aforesaid amount he said only collection block is there on credit card . Any how I am trying to recover from this situation I asked him that I am depositing 5000 can I use that amount later "He replied yes you can but after 24 hrs. After waiting 24 hrs he said make a request to customer care to unblock the card. I called they pupil said 1 week after your card will be unblocked. Then I called Mr Vijay he was not answering my call full day afterward.
he messaged me a email of Mr Paul and I have dropped a mail for the same purpose but no reply came from there end
Feb 23, 2018
Complaint marked as Resolved 
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Jan 15, 2018
Updated by Harikeshvriddhi
Respected Sir,
I am card holder of card ending number with 8626 Harikesh Mishra. from Since 4 months I am going under financial trouble and I had explained everything to collection people that I am jobless and asap I will recover fro this temporary situation then also they have started harrassing me and abusing me anyhow I managed bear minimum amount due to make credit card in active stage. lastly I had spoke to Mr Vijay from collection department he has committed me that your card will remain active and I had made the payment of 1700.
After paid the aforesaid amount he said only
collection block is there on credit card .
Any how I am trying to recover from this situation I asked him that I am depositing 5000 can I use that amount later "He replied yes you can but after 24 hrs.
After waiting 24 hrs he said make a request to customer care to unblock the card.
I called they pupil said 1 week after your card will be unblocked.
Then I called Mr Vijay he was not answering my call full day afterward.
He messaged me a email of Mr Paul and I have dropped a mail for the same purpose but no reply came from that end.
After then I call to customer care and confirmed about my credit card the people said that your credit card has been permanently blocked and it not will be activated when I said what is the way to activate my card they people give me Mr Sudhir number and said that to speak to him.
When I connected to Mr Sudhir he has said me that you are card will be not activated due to Cibil default.
I am being harassed for my credit card activation although I have paid some amount and I am ready to pay in shorter periods but even though the people are not activating my cards kindly help on this, as I want to be a regular customer of KOTAK CREDIT
Verified Support
Jan 17, 2018
Kotak Mahindra Bank Customer Care's response
Hi! We assure you that there was no intention on our part to be of any disservice. Should this have caused you any inconvenience, please accept our apologies for the same.
We request you to kindly write to us via http://bit.ly/19WK9Vg with your Registered contact number/ CRN or for immediate assistance you may call @ [protected].^Team Kotak
Jan 26, 2018
Updated by Harikeshvriddhi
Yet till now I diddnt got any resolved message
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    RahulPalangi
    from Chirala, Andhra Pradesh
    Jan 15, 2018
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    Dear sir,
    I have got a refund from amazon stating that amount has been credited into my kotak bank account on 13 to 15th january 2018. But till now amount hasn't been credited into my account.

    Please look after into this issue.

    Refund amount - 493/-
    Reference # 5155655869416986803068
    Charge auth # 331438

    Waiting for your reply.
    Thank you.

    Regards,
    Rahul
    Jan 16, 2018
    Complaint marked as Resolved 
    I have contacted kotak bank team through facebook, they responded very well and immediately I recieved a phone call from them. Problem has been solved within 7 hours. Anyway thanks to consumer complaints team for contacting kotak on behalf of me.
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    [protected]@kotak.com

    I Need the apology mail from the employee from bangalore
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      N
      Neill
      from Pune, Maharashtra
      Jan 15, 2018
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      Address: Mumbai City, Maharashtra

      Few days back i paid 10, 000 as full settlement for the credit card and as one of the kotak mahindra representatives said this could be settled. He gave a final settlement letter. But i never got any message from kotak mahindra that the amount was credited to the credit card or any other kind of online texts from bank. The executive now does not pick my phone and bank says they have not received any payment. Please help!
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Misbehave & abusing me many time(teri aukat nhi card use krne to lete kyu ho bhikari kahina ka)excutive number-[protected]
      many type abusing & third class abusing word use against me.she say your card has been block & full payment paid my executive.
      ph no[protected], date-5.1.2018
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        N
        Nikki25
        from Bareilly, Uttar Pradesh
        Jan 15, 2018
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        Address: 122002

        Hi, i made a neft transfer of 7000 to a kotak mahindra account razrzeb*. Ifsc code is kkbk0000958. This account number was added to my beneficiary list in my bank account and i also had made several transactions to this account in the past. This time, after transferring the money, i got to know that this particular account doesn't exist now. Even then i got the message today that the amount has been credited to beneficiary.
        Please refund my money as the kotak account to which it is transferred, doesn't exist.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          Pradeep Aggarwal
          from Noida, Uttar Pradesh
          Jan 13, 2018
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          Address: Ghaziabad, Uttar Pradesh, 201011

          They have been harassing me for over 6 months for a non existent amount outstanding from abn amro bank from 2008. They also have reported the same to cibil in august 2018 and spoiled my cibil credit rating. Despite contacting uday kotak and mt gupta this problem is not solved. I have asked for the counter slip of 1070 rs that they have claimed i used from abm amro card but all they produce is a excel sheet with out any credentials. They are behaving like extortionists. Pay up or we will spoil your cibil

          Apart from that they picked up a business loan file 2 years before with 5000 rs cheque, file wasn't processed, loan was neither granted nor rejected and no information was given whatsoever but they banked my 5000 rs cheque and never refunded it.
          Feb 14, 2018
          Complaint marked as Resolved 
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 14, 2018
          Kotak Mahindra Bank Customer Care's response
          Hi! We Apologies for the inconvenience caused to you. We request you to write to us via rard.[protected]@kotak.com regarding your Concerns.^Team Kotak
          Dear team,

          I am from bangalore and have opened the account in aug and i am facing issue related to deducted amount for min non maintenance charge. They have deducted Rs.708 in month jan'18 for oct'17 without any notification.They have deducted after 3 months. Please help to reverse my balance in my account.

          Asher.
          Transaction id[protected], amount debited Rs.5000/- not received back although the transaction is showing failed. Raised a query regarding the same . Query ID[protected]. The matter was also informed to bank staff but they told to wait.
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            D
            davehere27
            from Noida, Uttar Pradesh
            Jan 13, 2018
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            Address: New Delhi, Delhi, 110049

            Innitially kotak mahindra did not tell about all the hidden charges, but now they are charging like hell and not informing me. But it showing when the bill get generate and appears in statment, moreover when we are trying to contact customer care they dont respond at all.
            Tell me please is this the right place to write a complaint or should i contact the rbi india.
            Feb 15, 2018
            Complaint marked as Resolved 
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 14, 2018
            Kotak Mahindra Bank Customer Care's response
            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
            or for immediate assistance you may call @ [protected].^Team Kotak
            Hi, I had availed loan from Citi in 2006, I had close the loan but in between Citi was closed for past ten years there was no action suddenly .From past year kotak bank agents are harassing me for adfitional 30000.
            I am senior citizen.Please help me .I am going to launch complaint with consumer court.
            Anil Oak
            [protected]
            Dear Team, this is to inform you that someone has stolen rs 10000 from my bank account so request you to pls help
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              pkpvanshrpnd
              from Jaipur, Rajasthan
              Jan 11, 2018
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              Address: 400021

              I have made payment of rs 5000 from hdfc bank to kotak bank account, details of which are:
              Beneficiary name: zebpay
              Beneficiary's account no: razrzeb[protected]
              Ifsc code: kkbk0000958
              Transaction value date : 08/01/2018
              Rbi reference number:n[protected]
              Amount: rs. 5000

              Sir,
              Zebpay is saying money is returned back to account and hdfc bank is saying money is deposited to this account which is mentioned above.
              Please tell me the exact location of my money.
              Please do needful and process as soon as possible.
              Screen shot paymentis attached heerwith
              Feb 13, 2018
              Complaint marked as Resolved 
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 11, 2018
              Kotak Mahindra Bank Customer Care's response
              Hi! We request you to kindly visit any of our nearest Kotak Branch regarding your concerns.^Team Kotak
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                శివ శేషేంద్ర
                from Bengaluru, Karnataka
                Jan 11, 2018
                Resolved
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                Address: 560068

                Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon. Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon... Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon... Kotak has debited 12900 from my account and never gave it back and they are not explaining why they have debited the money. Their fraud services should die soon...
                Feb 11, 2018
                Complaint marked as Resolved 
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Jan 11, 2018
                Updated by శివ శేషేంద్ర
                Kotak bank debited 12900 from my account. Not willing to return and denying to provide details about the fraud transaction. https://www.consumercomplaints.in/kotak-mahindra-bank-kotak-fraud-transactions-on-my-credit-card-not-willing-to-give-details-about-it-for-5-months-c1832688
                I have given complaints to them repeatedly. They are ignoring all the requests.
                Jan 11, 2018
                Updated by శివ శేషేంద్ర
                Kotak bank debited 12900 from my account. Not willing to return and denying to provide details about the fraud transaction.. Kotak bank debited 12900 from my account. Not willing to return and denying to provide details about the fraud transaction. .. Kotak bank debited 12900 from my account. Not willing to return and denying to provide details about the fraud transaction. .. Kotak bank debited 12900 from my account. Not willing to return and denying to provide details about the fraud transaction. .. Kotak bank debited 12900 from my account. Not willing to return and denying to provide details about the fraud transaction.
                Verified Support
                Jan 11, 2018
                Kotak Mahindra Bank Customer Care's response
                Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].^Team Kotak
                Two transactions of ₹3000 and ₹2000 failed, but the amount is not received.

                The details is being attached.

                I don't know whether this is a right forum to complaint here.

                Thanks and Regards,
                Bipul Kumar Nath
                मुझे मेरा र्केडीट कार्ड नही मिला।
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                  anil1748
                  from Gurgaon, Haryana
                  Jan 11, 2018
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                  Address: New Delhi, Delhi, 110018

                  My name is anil kumar. I am working at igt (Interglobe technology) gurugram which is a global travel technology company for it-bpo sector. At opening of my salary account i choose kotak mahindra bank instead of other banks basis on statement made by mr harish (Representative of kotak bank) at that time.in many of statement one of major statement was that bank will provide us credit card at any time basis on igt company (As company goodwill and as corporate salary account). But when i need for this all kotak team just did not help me and they just give each other contact number to contact them. Some time they said policy change and sometime they said my net salary is less. This include ms vaishali (Bank senior representative) and also avishek (Kotak credit card team). This all is totally wrost sevice they can provide and as i have a corporate salary account still they are just behaving like this. I have more than 1 year bank account with them. I am changing my account in another bank. If they can not provide facilities than they should not make false statement to just open bank account. If my salary is higher in that case what the hell i need of kotak help. I can make credit card with any bank. They have a grade contact with my company still from last 2 months they just only give excuse. I will forward this matter to higher level and even to mahindra ceo also. If any senior person want to contact me.. Can contact at mail id [protected]@gmail.com.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Jan 11, 2018
                  Updated by anil1748
                  Why is there no mail id for the customer care center of the bank? Is it indicative of the callousness their employees are showing towards their customers? When i go on website and click on write to us its showing,. Credit card loan car loan and other loan.. They are just selling there product there and what the hell is this. Why the mail there simply not there.. If you have mail id and you have not direct mention it on write to us and have hide it on any other otion what the hell use of there customer care.. Now in reply if they provide mail id this is not a solution.. My question is why mail id is not directly mention on direct link write to us and what the hell they showing is to sell there product there is just ridiculous.
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                    K
                    from Vijayawada, Andhra Pradesh
                    Jan 10, 2018
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                    I have transferred amount of rs.4, 150 online from my kotak account (A/c no:[protected]) to other account a/c no:[protected] bank: saptagiri grameena bank, vijayawada. Amount was deducted from my account but the amount not credited in the account to which i have transferred the amount. The details are as follows... Ref:[protected], imps:[protected]
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Money deducted 1000 through UPI to Paytm bank. But money is not received by the customer yesterday night. [protected]@kotak to [protected]@paytm.
                    UPI reference number[protected]
                    Hi,

                    charged 118 for TBMS, what is TBMS ? why charged ?
                    Please resolve my issue in kotak mahindra bank .
                    Please resolve my problem as soon as possible .
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                      Aravind Virinchi
                      from Jayamkondacholapuram, Tamil Nadu
                      Jan 10, 2018
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                      Today, I tried withdrawing money from a Canara Bank ATM near me. Initially I tried to withdraw 2000, when transactions failed. Later, I tried to withdraw 500 from the same ATM, when my transaction failed as said by the ATM screen. However, I got a message telling me that money was deducted from my account. I was in urgent need of money, so I thought it was an issue with the ATM, and attempted to withdraw money from another ATM. Again, as I try to withdraw, no money comes, yet Rs. 500 is debited from my account! What is happening? I lost 1000 Rupees to nothing today! And upon that, when I tried contacting customer care through the helpline provided([protected]) on the backside of the card, one helpline is redirected telling "this line is busy" over a span of two hours!! Which helpline stays busy for such a long time? And the other one ([protected]) "Does not exist" as confirmed by the calling facility. Wonderful. Now we cannot even call to ask if we've been dumped or not. Next, I tried contacting the bank through their website for grievances. Every time I click a link related to that website, all it tires to do is log me out! How pathetic is your system website? Why are we being treated like this? Can we be returned our money? Will I even be answered here?
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                        M
                        Mounika Adimulam
                        Jan 10, 2018
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                        Address: 560068

                        I have got kotak credit card on dec 25th 2017 i didn't even set pin for any of my kotak debit/credit cards but on dec 28th 2017 i have got credit card statement like you need to pay 588.82.
                        How can i get due amount if i didn't even use my credit card?
                        How come it possible with in 2 days the due/service charge is 588/-

                        And i don't want this credit card so kindly let me know the process to block my card asap.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          sateesh battula
                          from Mumbai, Maharashtra
                          Jan 10, 2018
                          Resolved
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                          Resolved

                          Address: 560037

                          This is regarding some one has used my forgered pan copy and taken loan from tata capital finance. "i have not taken any loan from tata capatial finanacial services ltd". Unfortunately its reflecting in my cibil account. Could please send me back a note saying "i have not taken any loan regarding this and also its no where related to me". Please send me the confirmation note as tata capital team told that "case has been transferred to kotak". Please treat this high priority else need to take legal action.

                          A/c no (As per cibil[protected]. Please refer the below mail which i have sent last year.
                          Feb 11, 2018
                          Complaint marked as Resolved 
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 11, 2018
                          Kotak Mahindra Bank Customer Care's response
                          Hey there! Looks like you’re in a fix. Can we help? Plz write to us via rard.[protected]@kotak.com or for immediate assistance you may call once again @ [protected].^Team Kotak
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                            Paritap
                            from Ahmedabad, Gujarat
                            Jan 9, 2018
                            Resolved
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                            Resolved

                            Website: hairburst.com

                            I have ordered a product from hairburst from uk, and used this account for payment. Company cancelled the order and sent me email of refund since 19th december 2017.. Still there is no refund added to my account. And recently i got an email that refund have been transferred within 10 day from 19th december 2017, if still not received then it must be issue from bank side.
                            Feb 13, 2018
                            Complaint marked as Resolved 
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 10, 2018
                            Kotak Mahindra Bank Customer Care's response
                            Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/2wg92xK
                            or for immediate assistance you may call @ [protected].^Team Kotak
                            Savings account with Kotak Mahindra Bank is blocked from 23rd Dec
                            I personally visited the bank on 28th Dec, the bank manager assured the account to be active by EOD 23rd Dec, still no response from them
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                              Sandyammu
                              from Bengaluru, Karnataka
                              Jan 9, 2018
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka, 560029

                              Am very disappointed by your bank services, please i need a proper response for this compalint

                              Points to be noted.

                              1. Your employee saw my payslip and he knows that my take home is 28k, and in online it is showing 25k. And now your are telling the eligibility is 30k. If in that case your employee should have informed me in the starting itself.

                              2. And i told before itself that i’m staying in pg and your employee have told it’s fine and not a problem

                              3. I informed in the starting only my cibil score is 0, for that also he has told, cibil its not a problem, we will take care

                              4. “customers are god to you” did your organisation has not thought you to how to handle customers.

                              5. And i’m very upset that he has blocked my number
                              You people can’t even have the sense reply to calls and tell the fact.

                              6. And very ashamed that i approached kotak mahindra bank for these loan purpose.

                              7. Other banks are very good comparing to your bank.

                              8. And i will not leave this i will complaint these to your higher authorities about this.

                              9. And i need a proper reply for this complaint from your management.

                              10. Because of your carelessness i have wasted my time a lot
                              Feb 10, 2018
                              Complaint marked as Resolved 
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 10, 2018
                              Kotak Mahindra Bank Customer Care's response
                              Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected]. ^Team Kotak
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                                Subhajit Rava
                                from Dhupgari, West Bengal
                                Jan 9, 2018
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                                I have transferred money from my sbi debit card to my kotak bank account but the money is not transferred but money has been deducted from my debit card and kotak account is still asking to add money to active my account. Please refund my deducted money. Very bad experience. I will not refer to anyone unless i get my money back. And please let me know how much time will it take to get my refund back.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                I have saving account in kotak mahindra bank . i want close it because i need to open salary account, first saving account not permet to creat new salary account
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                                  Jitendar Raj Purohit
                                  from Surat, Gujarat
                                  Jan 8, 2018
                                  Resolved
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                                  Resolved

                                  Address: Surat, Gujarat

                                  Employee of your bank branch from parle point, surat visited my office for opening of my huf a/c. I submitted him all my documents on[protected] and a cheque of amount rs 20000/- on the same date. I was ignored by him for a month. Then i visited the concerned branch office nd complained the same to deputy branch manager as the manger was not available like always. I was told by deputy branch manager that this particular case has been handed over to another employee as the earlier employee was negligent. Great, even he knows about his employees very well still not concerned about customers. I am being told by the deputy branch manager that the a/c opening is in process since last 10 days. It has already been almost 2 months but no proper response from any of your branch employees. Shame on ur customer services.
                                  Details -
                                  My name - r p jeetander singh already have a current a/c in the same branch which took me 45 days for activation.
                                  Huf a/c name - r p jeetander singh huf
                                  1st employee name - rahul mistry ([protected], [protected])
                                  Deputy branch manager name - milan ([protected])
                                  2nd employee name who is handling this right now - ashish ([protected])
                                  Fraud employees and manger too. Such a shame
                                  Feb 12, 2018
                                  Complaint marked as Resolved 
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 09, 2018
                                  Kotak Mahindra Bank Customer Care's response
                                  HI! Hey there! Looks like you’re in a fix. Can we help? Plz write to us via http://bit.ly/19WK9Vg or for immediate assistance you may call once again @ [protected].
                                  Sir plz tell me how to deactivated my account or tell me to update my new mobile no without visiting the branch
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                                    Zuheb_123
                                    Jan 7, 2018
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                                    No support / no response just making fool on nris...
                                    Please don't make people fool.

                                    Please close my account as soon as possible.
                                    Just tell me how to take money out of this # bank.

                                    " i have visited bank, did all the formalities but due to bank's mistake they mentioned my mobile or registered number wrong. Again i visited " safdarganj kotak bank " and linked my aadhaar number with bank and requested to correct my number.
                                    Without mobile number i cannot use any services and my money is stuck in this worst bank in the world.
                                    They don't have any online support even when u will call paid customer care number from outside, there is no option to talk to customer care executive.

                                    I have never seen such a bad services in my whole like.

                                    I want to complaint about it to higher level and action should be taken against the bank.

                                    Even when i visited the bank so instead of concentrating on my issues they were explaining there # up plans and trying to get 2.5 million inr for investment.
                                    Need a good help to punish these money eaters.

                                    If they cant provide the services why they are taking money from customers.

                                    Please note that i am living abroad and i have visited the bank to resolve my problem, its been one month almost even they couldn't update my number.
                                    I think it is a dirty trick to hold the money.

                                    Please help.
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    I am an ex-employee of Kotak Life insurance and my Emp Code is OM 30770 and PF A/c is MH/45187/30756. I applied for PF withdrawal but did not received any confirmation yet.
                                    Kotak Mahindra bank my adhar deactivate npci plz linked adhar
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                                      S
                                      from Solapur, Maharashtra
                                      Jan 7, 2018
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                                      Address: 121007

                                      Since more than 4 months back, i closed my a/c [protected] at faridabad, sector 16 branch. But my balance not returned. Bank says contact customer care help line. When i phoned customer care help line they asked me to approach above base branch. Again the above base branch asked me to contact customer care help line.
                                      You are simply harassing the customers who are closing account because of very bad service being offered by your branch. Let me know when i can get my balance amount.in fact i should get interest also on this.
                                      I am also a share holder of the bank but feels bad about your services.
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                        V
                                        vishagan
                                        from Coimbatore, Tamil Nadu
                                        Jan 6, 2018
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                                        Address: Tirupur, Tamil Nadu

                                        My account no : [protected]
                                        A/c name: sri vishagan and co
                                        Branch : tirupur valipalayam

                                        Today (06/01/2018) i went to kotak mahendra bank (Valipalyam branch) to deposit my amount but teller not interested to recieve my amount because my challan amount is filled with all denomination incluting 10s and 20s. He speaking like that he will receive only big denomination like 2000 and 500. I am running distribution businees in tirupur area. My collection amt will be i any denomination. So i cant tell my customers to give in big denomination. He also adviced me to change that low denomination in outer places. I dont think that rbi adviced not to recieve low denomination. This not fair that i am depositing my amt in bank and he is also not faster enough to recieve bigger amt..
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                        I require passbook of my saving account.
                                        From my salary account, kotak bank deducted money for non maintenance of account balance .
                                        Before there is no charges deducted from my account.Rs 1292 charged for non maintenance of balance.
                                        Should resolve the problem.
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