Kotak Mahindra Bank Complaints & Reviews

Hi all,

From my savings account inr 1000 has been deducted towards ksec without any intimation & customer care service is also doesnt work efficiently to address our queries. Amount deduction was not at all intimated to me during the opening of account.

I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak.

Dear Kotak Team,

I have opened a saving account 811 on Nov 26, 2017 having CRN NO. 2427XXX52.
I am presently a article & already have a saving account with other bank.
I do not require any digital account right now.
I have try to contract your customer care for closue of account but unable to do so.
I have also forget my net banking password for request u for closue of account.
Your service are highly appreciable and executive are also nice

Kindly close my account.

Sikander Kumar
Email id-sikandar.[protected]@gmail.com

I have initaited transction to my kotak bank account from sbi debit card and the account was debited from mh account but not credited to my kotak account. So help me out. I don't know. How this has happend even i had strong internet connection. So please resolve it. I am in deep trouble.
Name:chandan kumar roy
Transaction id:[protected]

I wrongly transferred 25k into rzrpkoin11bhu8q insted of rzrpkoin11bhu8q8.. The transaction reference no :[protected].
Its imps icici bank transaction. Already raised complaint to icici bank. They have forwarded to kotak mahindra bank. Please help me to reverse money. Its an emergency situation please help. Also tell how much time it will take for reverse the amount

I was asking for each and every single rupees that was included in 12900 rupees issue. Kotak bank never gave clear information about it. They think i'm stupid and don't know how to download credit card statements from my account. When i asked them to explain what 12900 includes. They gave previous credit card bills and telling me to look in to that. The credit card bill shows 12900 is debited from account. It never explained what are the things it includes. Still waiting for complete explanation after 3 weeks. This is my 6th review in consumer complaint.

My husband opened an account with kotak bank thippasandra branch. The person who opened it told that there was something called family savings account which is a zero balance account. So i opened an account which should have been a 0 balance account. The person who opened an account forgot to update the promo code. Because of this amount of rupees 531 and 413 in the month of july. We went to bank and they reversed rupees 350 and 450. So the difference amount of rupees 144 wasn't reversed saying that it is gst. Then we said ok and we raised our complaint to update the promo code again in july. Then there wasn't any update about it till november.in november i was again charged rupees 413 and 413. So we went to bank and they reversed rupees 350 and 350. Again the difference amount 126 is gst. So this time i raised my concern and asked the branch to reverse the 126 also. Because one time i can pay for other person's mistake. This is the second time i'm charged hence i'm ready to pay 126 for another person's negligence. I'm asking the branch to pay me 126 as it is there employees mistake. But the executives speak as if they are doing some favor for me. And no one from the branch apologized for this mistake

Dear sir
Please refund the amount which i have paid for credit card excess amount
And it also showing on the attachment please find it and also attached cancel cheque..
I have complained already with request number[protected]
Till now i have not received any amount.. Payment done by icici net banking
Please process the amount as soon as possible
Thanks & regards.

Hi,

I’m really shaken by the experience that i encountered with your collection agent today, i do not have any loans with your bank neither do i’ve any active account or credit card (I feel blessed that i do not have it though). However, i got a call on my office landline number in uae for a outstanding loan payment for a third party named “sarita tulsi das”, who is paternal aunt. However, we did not have contact since last 15years, due to personal reasons. I did explain this to your agent “neha” as well. However, she rudely kept screaming & telling it’s not possible. She confirmed that no detail of mine is on her loan file & it no where mentions my name on file as well. Then too i was harassed & i’m clueless why. She has raised a question on my dignity by calling my office landline & she has also breached the fair debt collection practice by disclosing debt to a third party. I’ve request my family to report this to the police & i’ll certainly post this on social media for people to know what kind of service kotak delivers. I was considering kotak for opening an nre account. However, i’m happy that this incident happened & alerted me before falling into traps goons.

Yes, goons what kotak has employed for collection i believe who don’t even know the fair practice law & no basic etiquette for sure.

Thanks for the eye opener, i’d have consider your bank good for business if this wouldn’t happen.

Thanks a ton.

Date of the incident :[protected]
Name of the collection agent : neha
Number of collection agent : [protected]

I have asked the kotak customer care executive to raise an request on behalf of me to link my savings account to the debit card xxx. But the very intelligent people of kotak customer care remove my debit card from my account it self, i have raised 3 service request and complaint regarding this. No response from bank side.

I could not make any transaction now.

Is this the way how you treat your customer???

Reach out to me to [protected]

I have recently opened an kotak savings account (3 in 1). By mistake i forgot my net banking password when i click on the forgot password link it is asking me to pay rs 50 for physical pin. All the other ways to reset the password got dissabled.

I haven't seen any other bank charging for forgetting password. I tried calling customer care service lot of times, it wont connect and even though i drop a mail requesting a call back no one will call. I contacted near branch (Gachibowli, hyderabad) even they said to pay rs 50.

Very dissapointed service by kotak.

Friends my sincere advice to you. They might say sever things while opening the account dont believe, if possible ask them for an inmediate note so that they will not be any extra charges.

If you want any proof, please contact me
+91-[protected]

On 10th December 2017, I went to axis Bank ATM to withdraw amount of INR 1000, due to problem in the ATM i was not able to withdraw amount but INR 1000 was deducted. I received a slip stating TRANSACTION DECLINED. RECORD NO 123. AXIS BANK LTD PLACE MINI DDA MARKET, KALKAJI NEW DELHI. please do suggest will the amount be credited automatically to my kotak Mahindra Bank account.

Hello
I am karthik, i transferred money of rs.3000/- on 10/12/2017 to my kotak mahindra 811 account through my central bank of india debit card.

Money has been deducted from my central bank of india after that the pages shows me a error occurred and it doesn't say whether it is successful or unsuccessful.

My crn no :[protected].

I have attached the screenshot and my account statement below.

Hi,

Kotak bank charges 118 rs as lien tbms charges. Without any intimation..

Why this charges? If this is zero balance account..

Kindly request you please credit deducted amt to my account and also know reason of deduction..

Lien datedescriptionexpiry datelien amount (?) reasonremark 27/10/2017 user lien 01/01/2099
118. 00inr
Charge lien tbms-tbms[protected]
br...

Few moths ago purchased a product on flipkart. Then canceled immediately. Kotak fraud bank has changed me 4000 rupees every month for 4 months. I gave complaint to cancel emi and return my money. After a week they returned all my money and also cancelled all my other emis. Now, this fraud bank telling me to pay all other emis in this bill. Now, they are charging more money to enable my amazon emis. They are crediting and debiting money again and again from my card to add more interest and to get more payments. I have been explaining things to their support team. They are all uneducated and cannot understand the exact issue. I request you not to open any accounts in kotak bank insurance or other services. They have fraud business. Playing cheap politics to rob your accounts. They always post fake news about awards in social media which is not true.

Hi this is karthik, on 08-12-17i was trying to add money (Rs 10000) to my kotak 811 account through my canara bank debit card.

The transaction was successful but my money is not credited to my kotak 811 account.
Please go through this and address my issue. Below i have mentioned the citrus transaction id - ctx[protected].

I am attaching the screenshot of the mail id recived from citrus....

From my mistakes i had lost my phone number which i had give to my a/c no [protected] so plz change my old to new number ([protected]) if it is possible without communication with me then please do this
Even i lost my mobile also plz change it if ther is any chance do it in online please send the url to my registrared email address

Thank
Your welcome

I was working with accenture and had been sold kotak salary account saying it is rs0 balance account and not necessary to have salary in account. Now i tried to change my employer in your system. Customer care said that they can't have that employer in. As they are not listed in your system. They said if the salary is not credited to this account then there will be charge.

Pathetic - i was never told that this will change me if there is no salary in account.

I had email exchange with customer care agent and spoke to them too but they want me to go to the branch.
I can't go to the bank as i am dependent.
Just please please please close the account and do charge me anything.

Ishan sachdeva
[protected]

On 6th of december i send sum of 12000 rupees to my dealer account through imps but ifsc has been wrong. But amount has been deducted from my account. Still i didn't receive any amount back to my account. My dealer also not received any amount. Can't submit any complaint in your customer. Hereby i attached that reference number and everything.

Dear krishna r,

We wish to inform you that your account xx3129 is debited for rs. 12000.00 on 06-12-17 towards imps.

Please find the details as below:
beneficiary name:
beneficiary account no: xx4131
Beneficiary ifsc: idib0005057
Imps reference no: [protected]
Remarks: mb it audit service also.

Hi
Saleem pasha here, i'm account holder in ur bank my credit card no is [protected] my due date is 03/12/17, but i have paid my amount on midnight of 02/12/17 at 12:35 am, even i call to ur c. C no and he confirmed me that some server issue is there i[censored] want cross check that i call, then yesterday i checked my account i got shock that rs 500+90 charge on my account, even i call so many time to ur customer care no but not connected i have wasted my mobile currency also, then i wrote to sum email id also but no use

Dear sir/ma'am,
Candidate is facing problem regarding his fund. While funding my kotak bank account through canara bank debit card,
The amount was deducted from the canara bank debit card but on kotak bank portal till now it is not showing any amount and transaction regarding receiving of money. I transferred 34000 rupees to kotak bank account from canara bank.
As per following details of the kotak mahindra bank :-
A/c no - [protected]
Crn no[protected]