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Kotak Mahindra Bank Complaints & Reviews

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Updated: Feb 5, 2026
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V
Vinesh27
Jul 28, 2020
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I'm loan account holder of cf16692333 in kotak mahindra prime car finance.

I have taken moratorium for the month of april and may 2020. And it has been approved by kotak mahindra prime but at the time of moratorium kotak mahindra prime also presented cheque for auto renewal to my bank account. So i have been debited with extra charges like cheque bounce etc... So kindly take immediate action against it and revert my debited amount back.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Keerchris
    Jul 26, 2020
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    Address: 8-7-171/3A raja reddy colony old bowenpally Road no 1, Raja reddy colony old bowenpally

    My order from Amazon was canceled and i still dint receive my refund. When I contacted Amazon they said the refund was processed from there end and I had to contact the bank. When I tried calling the bank they were not responding properly and were disconnecting my call. I want my refund asap.
    Aug 7, 2021
    Complaint marked as Resolved 
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    unable to identify customer please share account details
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      Vijay Kuppusamy
      Jul 24, 2020
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      Address: 22,GOUND FLOOR,ING VYSA, HOUSE,MG ROAD,BANGALORE

      I have applied for moratorium for the period or june, july and august in kotak website as i lost my job and submitted my proof of resignation letter also

      but this kotak has rejected my moratorium request and they are asking me to pay june and july month payment also they are threatening me to send legal notice

      this is against RBI loan moratorium and they are no way understanding the customer problem during this coronavirus problem also.

      Somebody please help this make me sleepless nights and very much upset with this kotak bank
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        E
        Elango En
        Jul 24, 2020
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        Address: 225 kamaraj Nagar. Thorapadi.vellore.632002
        Website: Flipsaless@ybl

        I have orders 5 mobiles. Please I m not received this mobile product.please request registr I will complain
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Jul 24, 2020
        Updated by Elango En
        Please contact [protected].my language is Tamil. Another number is [protected]. I have orders 8.7.2020 this date. Immediately salve this problem. I m n poor family please sir/madam

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          Tarun jayas
          Jul 24, 2020
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          I add money in kotak 811 using citrus payment gateway money is debited from my account but not credited in kotak account
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            H
            hrehan
            Jul 23, 2020
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            Dear sir,
            I am your very old customer and having a good relation with the bank from last so many years.
            I have taken a personal loan and the loan account no is spln[protected], name baresh balakrishnan
            885 vishal nagar society, nr govindhwadi, isanpur, ahmedabad 382443, gujarat
            I have applied for moratorium from june to august 2020 due to not getting full salary. At present i am working in quba architectural products and they are not giving me full salary and having a deduction of almost 50% and also same i am not getting on time and the company has also given us the mail that the salary deduction will there upto sept 2020.
            Because of that i have applied for moratorium from june to august 2020. But i am sorry to say that i have not received the confirmation for july & august and the kotak bank employees mr sumit shah [protected]/ mr imdadh hussain momin [protected]/ mr atul [protected] are presurizing me to pay the emi for july 2020. And telling me that your request for moratorium has been rejected by bank and if you dont pay your cibil will be bad and calling me daily for the same.
            I have requested them and told that rbi has already extended the moratorium for 3 months but why you are not giving.
            So i request you to please look in to this on priority basis.
            Thanks & regards

            Baresh balakrishna
            [protected]
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              H
              hrehan
              Jul 23, 2020
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              Dear sir,
              I am your very old customer and having a good relation with the bank from last so many years.
              I have applied for moratorium from june to august 2020 due to not getting full salary. At present i am working in quba architectural products and they are not giving me full salary and having a deduction of almost 50% and also same i am not getting on time and the company has also given us the mail that the salary deduction will there upto sept 2020.
              Because of that i have applied for moratorium from june to august 2020. But i am sorry to say that i have not received the confirmation for july & august and the kotak bank employees mr sumit shah [protected]/ mr imdadh hussain momin [protected]/ mr atul [protected] are presurizing me to pay the emi for july 2020. And telling me that your request for moratorium has been rejected by bank and if you dont pay your cibil will be bad and calling me daily for the same.
              I have requested them and told that rbi has already extended the moratorium for 3 months but why you are not giving.
              So i request you to please look in to this on priority basis.
              Thanks & regards

              Baresh balakrishna
              [protected]
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                U
                Umeshwar Singh chandel
                from Coimbatore, Tamil Nadu
                Jul 23, 2020
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                Address: India

                This is to inform you guys that kotak mahindra bank has been constantly deducting money from my 811 saving account which was stated to be a zero balance account. The deductions have been made at random times. You should look into it or i'll have to raise a complaint in the consumer court.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  R
                  from Mumbai, Maharashtra
                  Jul 22, 2020
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                  Hello am ramandeep, i am a very old customer of kotak xredit card, due to huge financial crises my card went it to default, but i conitue pay pary amount to the bank every month... But since am out of job and am unable to pay the amount i have requested the bank to give me some time... But inspite of that am receiving harresement calls from collection agency appointed by the bank... I have told them that i have full intentions to pay but i need time but they are notready to listin... They are not ready to even acklowndge the fact that they are not supposed to call under this moratorioum period as rbi has themself grated time to customerz... Amd as per bank i have used 127000 and paid off 117000 still the enire amnt has been adjusted against my intrest and other charges and still acc to them there is an outstanding of 35000, i am also ready to clear this outstanding but i require time which agency people are not ready to listen... All am requesting is some time... Would request you to please look in to this
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    P
                    Pranay Gaikwad
                    Jul 21, 2020
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                    Address: Vartak Dosti MMRDa Vartak Nagar Thane West 400606 Building Number 2 Gate Number 2 B wing Room No 517 5th Floor

                    I've Completed My Full KYC With Kotak Mahindra Bank After Completing Full KYC With Kotak The Executive Ask Me To Deposit a Minimum 10, 000 Amount In My Account Through Kotak I've Recieved A Link To Deposit Money Into My Account Through Debit Or Credit Card Or Internet Banking I've Used My Bank Of Maharashtra Debit Card For this Transaction I Made The Transaction On Friday 16/07/2020 in Afternoon But Stil I've Not Recieved Any Amount In My Bank Account

                    Bank Details Of Debit Card I've Done Transaction :. Bank Of Maharashtra

                    Debit Card Number : [protected] Bank Of Maharashtra

                    Email Adress: [protected]@gmail.com

                    Amount Of Transaction : 8036.55 Rs

                    Transaction I'd : INV4c10c04440

                    Payment Mode : Debit Card

                    Payment Link : http://t.payu.in/xEAcg2

                    Kotak Mahindra Bank Account Number
                    : [protected]

                    CRN Number :[protected]

                    Contact Number : [protected]
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Oh ! We understand your sentiments and we are really sorry for the letdown. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
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                      R
                      rrtiwari08
                      Jul 20, 2020
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                      Address: Kotak Ambadeep Building KG Marg New Delhi.

                      I have taken Personal Loan from Kotak Mahindra Bank, & my EMI is deducting from Axis Bank E Block Saket, 10th of every month, but I have puted request for moratorium in Kotak Mahindra Bank for the month of June to Aug, & approval received on 2nd july, however due to financial crunch, but Kotak Mahindra Bank send the ECS in Axis Bank four times in June month, & Axis Bank has charged approx.- 2, 000 Rs, I have many times to call Kotak Customer Care & also visited in Axis Ban to remove this charges while I have receive approval for that month, but all they are not taking my call & harassed .
                      I am getting mentally disturb, so would like to humble request pls look in to this case & intervene.

                      Regards-
                      Radha Raman Tiwari
                      +91-[protected]
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Jul 20, 2020
                      Updated by rrtiwari08
                      Kotak Mahindra Bank — About four times ECS charged in june month while moratorium has been approved
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                        S
                        sjawalekar
                        Jul 20, 2020
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                        Hello team,

                        There are several issues with kotak mahindra bank as they have been threatening me to make a payment. Further to it, i have been receiving payment reminders at 2 am in the night. I have taken screenshots of the same. Please help.
                        Also have been receiving 25-30 calls on a daily basis.

                        Regards,
                        Sangram.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Jul 28, 2020
                        Updated by sjawalekar
                        There is no update from kotak Mahindra bank on this. This happened when I reached to them via other sources. Please update.
                        Aug 05, 2020
                        Updated by sjawalekar
                        There is ni update for kotak and still the harassment is happening.. please help
                        Nov 18, 2020
                        Updated by sjawalekar
                        DO we have any update on this?
                        Hi! We're disappointed to hear this. We would like to make things right for you. Drop us an email at Social.[protected]@kotak.com with your contact details. We assure you that your issue will be dealt with in the best possible manner. ^Team Kotak
                        sjawalekar's [Complaint's author] reply, Jul 23, 2020
                        You can reach out to me on 8668446026 or [email protected]
                        You can reach out to me on [protected] or Jawalekar.[protected]@gmail.com
                        Hi! It is unfortunate to note that your recent experience with us has not been up to your satisfaction. Rest assured, we're just a mail away, just drop us an email at Social.[protected]@kotak.com with your contact details. Believe me, your issue will be dealt with in the best possible manner. ^Team Kotak
                        sjawalekar's [Complaint's author] reply, Jul 23, 2020
                        In the reply mentioned by you, the email address is Social.[protected]@kotak.com. the email bounced when I tried sending one.
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                          S
                          southernborders
                          Jul 19, 2020
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                          Address: skanda square,727,avinashi road ,race course, coimbatore -641018

                          Client name : lakshmanan. M
                          Date of incident:15/07/2020
                          Client mobile no: [protected]
                          Dear sir/mam, we have applied for moratorium as per the regulations of rbi during this covid 19 pandemic, but our bank is continuously charging check bounces on us, we have also intimated them that we have applied for moratorium for the months march to august 2020. We have went to the bank to enquire about this issue but there are also no response and we have sent a compliant mail to the senior staffs on 11/07/2020 but they are not taking this seriously and there also no response, and we have said them about this issue and asked them to reverse our check bounces and we have already paid rupees 1000 on the month may and now they have laid rupees 4000 on us. So please take some actions on this matter and make them reverse this check bounces which laid on us. We are struggling to get food during this pandemic, they are keep on calling us to pay our emi amount and making us mentally depressed. So kindly take some actions on this sir/mam.
                          Thanking you
                          Documents attached
                          Screen shot of moratorium applied on march month and screenshot of moratorium applied for month june to august
                          And screen shot of compliant mail which has been sent to senior members of kotak mahindra
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            M
                            Mohammed Asrar
                            from Chennai, Tamil Nadu
                            Jul 19, 2020
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                            Hi team,

                            I am requesting an options for credit card payment moratorium for my credit card payments.

                            Crn:[protected]
                            Name : mohammed asrar

                            I am receiving continously call from bank and i feel disgusting already i inform that due to covid19 i am getting just half salary since i am not able to pay credit card payments.

                            Request you to please provide payment moratorium till august and inform concern team to stop calling me till august..

                            I am requesting you for credit card payments moratorium.

                            Let me know if you have any questions.

                            Regards,
                            Mohammed asrar
                            Cell : [protected]
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Hello Team,

                            CRN:[protected]

                            Due to Covid19 my family is facing financial crisis and not able to manage my family needs. For this i have applied Credit Card Payment Moratorium for the month of June to August. Request No :1-[protected]

                            Its my humble request could you please approve my Credit Card Payment Moratorium till August because i am facing financial issue and i am not able to maintain my family due to Covid 19.

                            I will ensure that i will make the payments once this fix.

                            In my Family 4 members are there please approve this and do the needful.

                            Regards,
                            Mohammed
                            Hello Team,

                            CRN:[protected]

                            Due to Covid19 my family is facing financial crisis and not able to manage my family needs. For this i have applied Credit Card Payment Moratorium for the month of June to August. Request No :1-[protected]

                            Its my humble request could you please approve my Credit Card Payment Moratorium till August because i am facing financial issue and i am not able to maintain my family due to Covid 19.

                            I will ensure that i will make the payments once this fix.

                            In my Family 4 members are there please approve this and do the needful.

                            Regards,
                            Mohammed
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                              S
                              Sammy5612
                              from Mumbai, Maharashtra
                              Jul 18, 2020
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                              Hi i have applied for moratorium extension from june to aug but it is not reflecting in my account im getting harrasment calss again and again i want resolve this as soon as possible

                              loan no:- SPLN 61816456
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                M
                                mhsupd
                                Jul 18, 2020
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                                Resolved

                                I had registered for nps and have selected my kotak mahindra bank as my pop bank for nps.

                                My pran is generated. However, kyc verification is pending from kotak bank. The nps status right now says "frozen as kyc verification pending/rejected/employer confirmation pending".

                                The kyc verification is now supposed to be completed by bank.
                                I have spoken to kotak bank and my relationship manager aswell but it just look like all the people i spoke to have no clue about what nps is and how its kyc for nps is to be completed. If the bank employee themselves aren't aware of nps process then how is the bank even advertising nps option in their website.

                                Its been more than 15 days and the kyc is still not verified by the bank. I need to make investment before this month end to claim tax benefit but the bank is being a blocker. Without kyc verification, i can't invest any further in nps.

                                I have contacted kotak bank using the interaction id "2446260" where all the required information is available.
                                Jul 22, 2020
                                Complaint marked as Resolved 
                                The issue is now resolved. Thanks
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  M
                                  Monumak11
                                  from New Delhi, Delhi
                                  Jul 18, 2020
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                                  I have open 811 new account online and kyc done on Friday in Model Town branch delhi. After verification i got message with link to pay rs. 10000 and i paid through debit card, but still amount not updated in my 811 account, also attached a screenshot of transaction

                                  Kindly take a look.
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  I got it payment
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                                    Kailash04041981
                                    Jul 17, 2020
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                                    Address: A/141 Phase 3rd Royalty Marg, Near Parnami Agarbatti Factory

                                    Hello,

                                    I have personal loan from your bank. Last month of june I applied for moratorium but your bank hit ECS on my account. I also did'nt received any emi related notification on my mobile that emi will deduct from your account. After that your bank also deduct Rs. 2000 + Rs. 250 = Rs.2250 from my account. Please review & refund the unnecessary deducted amount. My account number is given below...

                                    Loan A/C No. SPLN61374519
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                      gsk241930
                                      Jul 17, 2020
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                                      Address: somajiguda branch,Hyderabad

                                      I have car loan from Kotak Mahindra Bank which i was maintaing balance for deduction of loan amount(9680) every month but due to ECS/NACH issue from bank from 8 months.Every month bank exective will come after 10th month of every month i was paying every month cash to bank exective person to reflect in loan account.

                                      Loan Number: CF14279124
                                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                      Jul 17, 2020
                                      Updated by gsk241930
                                      Due to ECS issue from bank side as a customer i have facing lot of problems like CIBEL score is getting low every month and my personal life getting disturbed.Kindly look into issue and clear my CIBEL effecting from this issue and increase my CIBEL and do needful ASAP
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                                        Jul 17, 2020
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                                        माझगाव बँक कोटक महिंद्रा ब्रांच चेक नंबर 000005 सेल्फ सेल्फविलड्रॉ चेक माझं नाव संतोष गुंडप्पा वाघमारे खाता [protected] माझी शाखा आफेरा राऊस मुंबई 400006 संघराज बिल्डिंग
                                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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