Kotak Mahindra Bank Complaints & Reviews

I called many a times at customer care numbers of kotak to update me about moratorium policy.

But no calls are being attended properly and no executive available..

For april may june 2020.. Due to lock down our business was totally shut down and from jul onwards i m paying my emi... I paid july 2020 emi also..

Now problem is kotak is hitting my acc regularly and my bank is levied me a charge of 259 regulaly..

My request is not to represent ecs now and i will be paying on regular basis..

From dec 2016 i m paying my emi regularly exception of 3 months as mentioned..

All incidental charges may kindly be remitted.

My rmn is [protected]...
And alternative no is [protected]

Rgds

Anil gupta

Email id
[protected]@yahoo.co.in

I made a transcation on 6th, I get mesaage like I paid some amount, 9th I got mesaage like converted to EMI, Today I noticed asked the bank they said its from merchant side. Asked for the

I have a kotak 811 account and my account has been in freeze state since a year without any information from the bank without any reason informed. I've tried getting in touch with the bank executives but to no avail. The customer care over call say they can't assist. The executives at the bank branch say they don't know the reason. It has been a year and the bank has not even tried to contact me or inform me about anything about my account as if they don't care about customers. I've my money stuck in the account. It's just a savings account and there have been no steps taken to resolve the issue. I've sent them multiple emails but they don't reply to any. My account number is [protected]. I want my account to be freed from dormant state so that i can use the money.in these unprecedented times when everyone is running short of money, this would be a relief for me as this lockdown and virus has affected us very adversely. I need urgent step to be taken to ensure me assistance. I want to know everything as to why my account has been kept in dormant and that too since a year.

Dear sir,

This is satish from andhra pradesh. I have a savings, salary account in kotak mahindra bank.
Today i got an sms sayin saying ₹999 deducted from my debit card without the otp verification.
Iam 100% sure i didn't give permission for this transaction. I think this is any activity of a scammer by using the name of amazon.
Please consider my request and try to solve my issue.

Txn of rs.999.00 made on kotak debit card x5637 on[protected] at amazon standing instru. Combined available balance:rs. Xxxxx. This transaction is processed without one time password, as per your instructions and confirmation to the merchant. To report fraud or raise dispute, click kotak.com/fraud

Hello, I am not satisfied with handling of this request. Not sure why EMI moratorium request has been rejected as it is well within RBI guidelines. I have tried out to reach you helpline and waited long but could not connect. Also both your level 1 and level 2 escalation numbers (Mr K Vora and Mrs T Kamat) are switched off. I want the EMI moratorium to be approved and confirmed to me ASAP.
EMI amount : 33891/-
Loan account : SPLN61460597

During this lockdown kotak bank returned my car loan emi amount and didn't deduct further emis . They made my emi in moratorium without my permission and without giving me any intimation regarding this.And increased the interest amount and are now not even picking any calls or replying any emails, their offices are also not replying on this
Kindly tell them to deduct my emi amounts and make my emi back to normal

Hi
I am having a Kotak Credit Card, total dues is only 30K. You know that this is tuff time for everyone due to COVID, me to having financial problem, the moment I am able to arrange the amount, I will pay the bill...but today got a call from your collection agent, he is only talking in abusive language, which I cant disclose. Is this way to treat your customer?..You should take action aginst that person, I have received call from--[protected]

My details
Sameer Kumar
Card No-416644xxxxxx9329

I have visited the Kotak Mahindra Bank, branch: Somajiguda, Hyderabad, Telangana to get a NOC for my cleared Car Loan . I haven't recieved any NOC from the bank . My loan completion was more than 5 year old query . I want my NOC now to sell my car . And this document is getting my deal to get cancelled . So I want a quick solution to my query . A/c no : CF-5478624 . Contact me through email : [protected]@protonmail.com

I have applied for Moratorium as per RBI directive for 6 months till August, multiple emails has been send the EMI has been debited from my account after I have applied for Moratorium and Kotak bank are replying with mails they will not stop the ecs on my bank account which attracts damages if the ecs are returned .I am attaching the lap no18035886 and lap no18022080.
They are rejecting Moratorium and claiming they can do it as per banks decretion.
The Bank has been harassing customer who have never had any default before the pandemic situation and they have no value for RBI directive.
They are adding mental mental agony during this unprecedented times to our entire family .

Hi sir / madam
This kalivel am working in kotak mahindra bank ltd in coimbatore but am reliveing now 1 month before but not received in my pf

Kotak mahindra bank has debited my balance in the name of closing balance without any information and when i am calling to their customer care they are saying that they cannot refund my money. From today i will never use this bank.

Hi.
I have taken a car loan from kotak mahindra bank limited. On 2017 (5 years tenure). All my monthly payments are correctly done till lockdown starts in india. When lockdown starts my income is stopped and i opt for moratorium for my car loan and informed the bank. But the bank still put my ecs check on my bank several times in month and it’s bounced due to insufficient balance. All the time i have to pay bounce charge and other bank penalties. The kotak mahindra bank always doing this type of cheating against their customers for taking extra charges. I have taken moratorium from april to june and then exetend it to june & july. But bank still presenting my check to my bank and increasing my financial burden. Please take necessary action against this bank as soon as possible. Due to this cheating i have to pay a big amount as charges itself. This fraud bank doing this cheating against their customers and increasing financial burden in this lockdown period. Please take necessary action against the bank. Yours faithfully.

Dear sir,

I have a current account in kotak mahindra bank in delhi, i have no atm, i used net banking. But in lock down i came to my native place and my sim is not working but it is post paid connection so sim can be only replace at mobile service centre. Right now due to unavailable register mobile no. With you i am not able to use net banking due to dynamic otp.

Can i use net banking without dynamic otp. I can access if otp sent to me at my registered email.

Please help me.

With regards,
Customer

Hello everyone, this is a testimonial to how i got my loan, i've been cheated on by so many companies that claim to be real lenders, but all my efforts were in vain, i lost $600, 000 to a company and yet i still did not give up until my friend introduced me to a company that changed my life forever, i met this company and they gave me loans with 2% interest rate, my life has a change for good and also i would like this opportunity to introduce you to swift payday loan companies, go there and i assure you that you will find what you are looking for, here is the company mail: [protected]@gmail.com
Apply now and change your credit scores like mine.

God bless you

In my june statement you have added rs.742 and gst of 45 extra for hote earl grey same amount mentioned in may-20, i never asked to convert my amount into emi and paid full amount. So kindly waive off these amount and credit in my account

Hi, i received a message from my kotak bank that my kotak bank credit card transaction without otp it debit rs 999 via 'amazon standing instru' i have never opted that. So kindly refund my money as soon as possible.

Hi, i have personal loan with kotak. I applied for moratorium on 8th june and they rejected this by 27th june.in between bank presented ecs 4 times in my bank and ecs bounch charges mu bank taken. I need these charges back. Why bank presented ecs 4 times.

Hi,

First week of June, I received an SMS for morotorium request for 3 months as due to COVID i am getting only 50% of my salary. After filling and submitting an online form on my android phone, i got a pop up that THANK YOU FOR YOUR REQUEST.

Surprisingly, after few days a received an SMS for morotorium, i filled the online form again.

On 10th June, by my surprice the KOTAK BANK tried to collect my EMI through ECS which got bounce, and i was charged 600 rupees for it. I called call center and they stated that I NEVER REQUESTED FOR MOROTORIUM, the call center exec took my request of morotorium on phone and I got a sms confirmation of request.

After few days, KOTAK tried to take ECS again and got bounce, i went on twitter that if the request is in process how can you take EMI, i cant bare charges of 600 again and again.

I also have an email confirmation from KOTAK that 3 months morotorium request is under review, email attached

On 25 June, KOTAK tried ECS again, i got fed up with them and paid my EMI 16800 on 26th June, but the unthical KOTAK tried to ECS again on 29th June even after paying my EMI which is ridiculous.

I demand all my 4 ECS charges of 2400 should be returned and an official email or letter be sent to me for the unethical practice and mental torture i faced form KOTAK.

I may also SUE them for their illegal practice.

Email and Twitter screen shot has been attached.

Regards,
Dilip Tekwani
Comman Man

The only bank that is rejecting moratorium request despite of writing email about the loss of income & job due to covid 19. They say my card is not eligible for deferment regardless of making payments on time so far. What eligibility would a bank look for? when the whole world is in pandemic situation?
we are struggling hard to survive but the bank seem to be worried about its payments.

email Ref#1-[protected]

Hi All

My Bank Account with Kotak Mahindra Bank has been closed by them without giving any communication to me and there is amount that is there in bank and nobody is responding over the same, and moreover at this time when there is so much need of money these peoples aare doing this please atleast give a confirmation so that we can assure what needs to be done for same .. and bank will dothese things it is not acceptable

Bank Details
Account Name Kotak Bank 811
Account No [protected]
CRN No.[protected]
Name Anil deswal
Mobile No [protected]

Please Speak to me and resolve my issue it very much urgent as we are sort of money at this time

Regards
Anil
[protected]
CRN No.