Kotak Mahindra Bank Complaints & Reviews

I am getting daily call from kotak mahindra bank credit card payment section, call is with respect to payment for credit card annual card charges. I clearly told i never used this card or requested for any credit card, they told me there is no payment involved and its free card and sent me this card 2 years back. Now they want me to pay credit card annual fee i told 5 to 6 times that i am not gonna pay any amount for the card which i never used even for once. Now a days i am getting call on daily basis for payment.

I have an existing loan and i have a very good relationship with kotak. They even started using kind of threatening words. This kind of customer care really frustrating and disappointing.

I am a kotak credit card customer for the last 5 years with credit card # [protected] and crn #[protected], due to some recent financial hardship i could not make the payments of my card since january 2020.in the past i always made my payments on time. Every time i received a call from the collection department/ recovery agency i told them that i am willing to pay the full amount but currently going through some financial hardship and cannot make my payments, i am trying my best options to arrange for the funds but i need some time. I also told them that i will bear all the financial charges till i make the final payment. From the last couple of months, i am getting so many abusive and threatening calls from these collection/recovery departments/agencies that i am suffering from anxiety and mental stress due to their bad and abusive behavior. They are using kotak bank name and when i asked them to authenticate themselves they clearly deny and starts abusing. I tried to make them aware of my situation but they were not ready to hear anything. These collection agents are now calling my colleagues, friends, family members and threatening/abusing them. I don't deserve to be mentally harassed by these recovery agencies who are inhuman and are not sensitive to anyone's situation and behaving like punk. They ignored all rbi guidelines for fair collection procedure and safeguarding customer's privacy.

My customer relationship id is 3127209. I had paid the dues of my credit card no [protected] amount rs 93197 on 21 march 2020. However kotak mahindra charged me interest of rs 4875+ gst alleging that i had not paid my dues.

I made a payment of rs 93124 on 08 april 2020. Initially kotak mahindra denied receiving both payments.

Now they have confirmed that they have received both the payments.

I always regarded kotak mahindra as a professional company and i am disgusted by this cheating.

Hello
My name is vikas singhal and i have a 811 savings account in kotak mahindra bank in ludhiana, punjab. My crn number is[protected] and account number is [protected].in these days my bank is deducting few amounts but the major concern is that an amount of approx. 600/- is not showing in my account and also not in my transactions.

On 14/01/2020 - atmcw fee dom - 23.60
On 01/02/2020 - rem chrgs atmcwfee - 23.60
On 01/02/2020 - rem chrgs debit -104.14
On 05/03/2020 - closing balance = 600/- but balance amount = 31.72/-

I haven't done any transaction in this month of this amount. It is showing in my closing balance but not in my account balance. I have also sent a mail to the bank but they never revert back to it. Please raise my issue in this time os crisis i am in a very great need of money and if this will continue to happen then there will be no choice of closing my bank account.
Thanks
Vikas singhal

What do it means effect balance 68.00inactive and
Available balance 68.00
Uncleared inrn 0.00
What does it means

Sir on 25th april my bank account in kotak mahindra bank branch abohar (Azimgarh) distt fazilka (Punjab) was hack by hacker and when i started to raise complaint to constumer care of bank they first started statement of covid 19 and then put my call on voice this was much time to culprit to transfer my balance of rs 57596 i report in police on same day but no action now after 8 days bank maild me that they have no responsibility and after 8 days they will request benificiary bank to transfer that amount to my bank account such a irresponsible answer i dont think culprit have money in his account after 8 days i request u to take action against them as u are the most responsible representative of peoples of india regards
Mobile-[protected]
Name ;vikasgagneja
Mail id; [protected]@gmail.com

Hi I'm holding salary account in kotak, My account is on hold because I didn't paid my credit card bill on March month, as per RBI 3 months moratorium its included March April and may month, I gave compliant on 2nd of April and I got reply on 3rd stating that removal of hold status, but next day Money was deducted from my account without intimation, why you people gave fake commitment to me regarding lien removal???? AS per RBI 3 months moratorium can opt you people are not aware of that?? Taking money without my concern it's a fraud?? Even though u have that thing in T&C but without my approval it's a fraud, and rbi clearly instructed to take 3 months moratorium.. Kindly consider this thing and unhold my account and credit my money back ASAP otherwise I gonna take legal action on bank and I will sue the bank in this pandemic situation you people making fun of it I have to call customer care daily and I have ask them they are very rude I have call recordings I will submit everything on judiciary... It's almost 20 days my account is on hold I need to pay rent will you give money for that??? I will take legal action against bank...

Dear sir/ madam,

My name is nazareth lobo holding account in kotak mahindra bank i transferred 21700/- dated 9th 2020 timing 11; 25 am to an amount from the email i received from my boss email id the moment i received second email id i realized that this is fraud transaction. And immediately complain to support center of kotak i would request to please resolved my complain

I tried to withdrawn cash of rs 4000 from other atm but due to unavailability of cash it didn't come and my amount got deducted from kotak account. It's been more than a month i lodged a complaint to kotak customer care but still i didn't get any response. Please help me out to whom should i contact. Being from a middle class family this is huge amount for me

Email: jay. [protected]@gmail.com

Employer name - kotak mahindra old mutual life insurance limited
Employee name, - debamay gangopadhyay
Emp code - 3058
Location - surat
State - gujrat

Kindly help me to get my pf as i could not reach out to any hr prople of kotak mahindra old mutual life insurance limited, even i had not been given any pf number also by them.
Regards
Debamay gangopadhyay
Ex employee kotak mahindra old mutual life insurance ltd
Employee code 3058
[protected]
Surat

My account put hold without notification and delay of credit card payment, i will done my payment but they told still they will not get any received notification. Who should given permission to put on hold my salary account. (This is credit card department)
If they rights to put hold on my salary account they should be responsible for my debit card report the fraud transaction.
I. E solve my issue first after that you have done your responsibilities.

Request :1-[protected]

(I spoke to customer-care agents both debit cars & credit card but they told that is not our department you have to contact fraud department.

Dear Sir/Mam,

Hope you are doing well.

This is to bring in your notice that i missed my credit card payment last month because of delay in receiving the salary.

I received a call from bank end and post i explained the situation to them they told me that sir no an issue please provide a check of Rs.8000/- for 31st-March'19 by doing this your account will be in good standing and credit card will remain active, so as i was due to receive the salary on 31st-Mar i provided the cheque.

Today i received my salary and when i checked my account i found that my account is on hold of Rs.80000/- which is my total CC outstanding.

I called the customer care executive and asked to take the request to deducted the minimum due of 16000/- from available balance and release the rest of the amount and remove the hold.

But the call center executives are asking me pay the entire O/S amount (80000/-) post which they will be able to take the request to remove the lein from my account.Please help :(

Requesting you to help me in this as i not a regular defaulter and i was making regular payment, just for this month it was delayed because of my salary issue.

Please help in taking the request to debit the minimum due and release the rest of the amount in my account so that my account remains in good standing with credit and bank account remain in active state.

Please help me in this crisis situation.

NAME: Soumadeep Chatterjee
CRN: 36341112
D.O.B: 26/12/1987
CC Number: [protected]
PAN: AKAPC3384P

Regards,
Soumadeep Chatterjee
[protected]/[protected]

Fraud occurred in my account (On 20th march) and the team is not helping me anyway..

When customers are not sharing any critical information and then also frauds are happening, in such actions, bank should be responsible as upi transaction, no two-factor authentication was also received.in these how on earth can a customer avoid or control such frauds or transactions.

Note: investigation is also incomplete and...

I have a salary account in kotak mahindra bank and a credit card from them as well. Everything was fine but suddenly, they are blocking my amount in account without any prior notification since last month. When contacting them they are informing that as per their bank policy, they can hold my account if i do not pay the minimum credit card amount for two consecutive months. However, i already paid it in the month of january and february. Still they hold my account and do not respond to mails. They have a chargeable phone number and always prompt me to call on their number to resolve the issue. I still have 1200rs on hold and cannot add any money as i know they will block again.

In the time of crisis like this, they still behave like an money luring company always talking about their profits and policy to make fool o[censored]s.

I hv booked flight ticket on kotak kaymall flights through goibibo.com on 1 march 2020. I cancelled my ticket on 20 march directly through indigo airline website. Indido processed refund to [protected]@goibibo same day. But i hv not received refund yet. I hv sent many emails to [protected]@goibibo.com but they are not replying. I also called customer care but no one receiving call. Please help me in getting my refund

Dear bank,

One of your customer name kunal jala account no, [protected] with ifsc code kkbk0000657. Cheating the people using other cars paper to deal and getting advance payment thru online, further he cheat with no responce to the buyers, he cheated many people using the said account, i further say we have launched the complaint to police station, and further some political people like mns are helping to find the said guy. We are in propblem he cheated many. So this is for your information for further acation. I am attaching the documents which will be the self explanatory about the cheater.

Recently i have opened kotak 811 account on 14.03.2020 online. During opening of account i have deposited r. S.2000/- as initial deposit through debit card payment. This is a ecom payment through citrus pay to kotak and the same is reflected in my account immediately.

On 19.03.2020, an employee from kotak mahindra bank has visited my house for kyc verification and explained their schemes in 811 product. After that i shown interest...

Im kotak bank existing cutomer. Some days before there was a personal loan againt credit card offers shown at my account so i apply bia kotak app.
I got mail of loan reference number and it will take 5 working fays for further process.
After 4/5 days when is was trying to pay some bill via credit card it has been declined, then i checked my credit card account in kotak app and i was shocked that my credit card outstanding was -95000/- even my credit card limit is 15000/-
Even i have not used any amount and how can it showing -95000 is outstanding.

Even i not got any updates on my personal loan againt credit which i applied from kotak app

Hi, this is fraudulent transaction that went through on 17feb 2020 for the bill of 10998/-. I am completely responsible for the fraudulent transaction as i must have been carefull. Yet, the amount exceeded by the credit limit. It was over due by 4000/-.
So my dispute is that why was the transaction even approved when their was not sufficient credit limit.

Dear sir/madam,

Myself ashok kumar barnwal was holding kotak mahindra bank credit card since very long time but on 4th dec.'2017 somebody has made fraud transaction of rs. 89775/- from my credit card ending card no. 0654. I immediately call to their customer care department and complaint that. They immediate block my credit card. I also sent e mail to them within 24 hrs but till the date matter has not been resolve. Even several emails sent to credit card head, ceo, crime branch delhi, rbi etc. But still my case is pending. Day before yesterday, i applied for icici bank loan and they reject our loan, due to bad credit policy. When i ask to them, they told me that you have pending dues of rs.101335.39 of kotak mahindra credit card.

I humble request to you, kindly help me on this matter. I will thankful for that.

Thanks and regards,
Ashok kumar barnwal
[protected]