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Kotak Mahindra Bank Complaints & Reviews

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Updated: Feb 5, 2026
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Kotak Mahindra Bank reviews & complaints page 65

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@nitesh
Feb 2, 2020
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Address: Thane, Maharashtra, 401209

I have 811 account in kotak mahindra bank, and this is 0 balance account,

But on 2nd feb 2020 bank has charged me 4500/- rs for non maintaining charges,

Why when it is 0 balance account, kindly help me to get my money back, and now i Will not prefer anyone to open 811 account.

This is fraud advertising by bank.

My kotak bank account number is : [protected]
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Feb 06, 2020
Updated by @nitesh
Still my query not resolved
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    Vikasssinghal
    Feb 2, 2020
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    balance deducted from my zero balance account

    I am holding kotak mahindra account since 2017. It is a Zero Balance Account. It was told when i opened my account in kotak mahindra that the bank will charge nothing for this type of account because it is a simplly basic zero balance account which is called 811 account.

    There are total 2 deductions of 23.60 and 2 deductions of debit card charges of 130.68 and 104.14 in the last two months.

    14/09/2019 chrg: atm...
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    Deepak Jarang
    Jan 29, 2020
    Resolved
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    Resolved

    Address: 8-113/5, Srinivasa Colony, 5009001

    You people are putting hidden charges, saying there are liens on my account. Every time i credit the emi amount of 1000 rupees, 400 rupees being debited for nothing. Where is the amount going? How do i know, how much liens are there in my account. Its been a year and a half since you are debiting my money. And still, this is growing day by day. This is in regard to the loan taken with indiabulls, hardly i had 5 check bounces, for that, i have been charged every month for 15 months. Already much amount has been debited from my account, but there is no updation in the statement or lien pending amounts.

    Needing a very immediate resolution. I have posted the same on twitter to let people know, how scams happen.
    Aug 7, 2021
    Complaint marked as Resolved 
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Dear Deepak,

    Apologies for the inconvenience. We request you to share your contact number so that we can help you in a better way.
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      InigoF
      Jan 29, 2020
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      false loan claim and torture

      Complain against mr. Naveen vashisth (Naveen. [protected]@kotak.com), ms. Divya mudgill (Divya. [protected]@kotak.com) and ms. Gunjan singh (Gunjan. [protected]@kotak.com) and ms. Swathi sharma who is the worst of them all. They have claimed that a loan was taken by me, mr. Inigo fernando in 2008 for rs. 3 lakhs.
      I must say that i have never taken a loan from abm amro. A man came to me 20 years ago and through him around 20, 000 which i already...
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      kumarb2727
      Jan 28, 2020
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      Address: TNHB, Chennai, Tamil Nadu, 600054

      Dear fellow people,

      I have been using the kotak credit card for the past 2 years. I have been paying the amount every amount that i have been used for. Suddenly i got a message from kotak saying that "your credit limit has been reduced to some xxx rupees. They have charged me some 4000 rupees as a overlimit fee. Next month i have got the same message saying that" your credit limit has been reduced to "yyy" rupees. Then i decided to close my outstanding amount which 1, 21, 000 and i paid 1, 18, 000 rupees on 16 th jan 2020. Suddenly two days back i got a message from kotak bank saying that "your credit card limit has been reduced to 4000 rupees from 1, 21, 000 followed by a sms saying that i have used 90% of the credit card limit. Today i got a statement saying i have my interest charges for rupees 5088 for the outstanding 3800 rupees.

      Details below

      Previous month outstanding : 1, 21, 000
      Last month paid amount : 1, 18, 000
      Outstanding amount should be : 3000 + taxes

      What i got?

      Below

      Late fee : 700
      Gst : 1041
      Interest charges : 5088
      Total : 6830 + 3800
      Now, i got a total outstanding of 10, 704.00 rs
      Please note that i didn't even use a single rupee from this card after knowing their scam. Please should know the truth about this banking scams.
      I owe a proper explanation from the bank. If not i am going to file a complaint and planning to provide all the to my media people and create awareness about this kotak credit card scam. People please be careful

      Thanks
      Karthick
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Jan 29, 2020
      Updated by kumarb2727
      Dear Team

      Do I have an update on this please ?

      Thanks
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        veera317
        Jan 24, 2020
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        Address: Adani Shantigram, Ahmedabad, Gujarat, 382421

        Why these kotak bank people are looting the money with higher interest rates as i compared with other banks. Also these people are charging one assist charges more than 4500/- rs but i tried to ask personal loan respresentative they are saying different answers. I was told to personal loan respresentative when i was applied for a loan of tenure 24 months but they had provided 36 months. I tried to reduce for 24 months they are saying that it is system generated so we can't able to change it. Finally these people are provided me 17.75 percent interest rate for 155000/- rs.3 yeras. Interest rate after gst, processing charges, one assist charges etc. I am getting 22 percent interest rate. It is a worest bank i have ever seen my humble request don't take loan on this much of interest rate.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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          KULDEEP SHAHI
          Jan 24, 2020
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          Hi, concerned.

          This is to inform you that i kuldeep mukul shahi holder of (Crn[protected] is writing this to bring to your notice that i have been mentally harassed by some persons calling them kotak bank employees but they talk like illetrate person. They are goons threatening me to make the payment or else they would beat me or do bad to me. Is this the way banker's & assigned agencies behave or kotak bank has hired goons for the recovery and do they think that anyone can make payment after facing such tortures.

          I'm already much mentally disturbed due to financial crisis & business losses. They are increasing my mentally trauma. Banker's/recovery agent commit house tresspass without showing their i'd card and shouts and threatens my family to make payment or else they would do bad to me and mr. Rakesh kumar gautam (Manger) threatens me on call dated 21/01/2020 if payment not done before 23 jan then they will come to my house with some local goons and they doing bad with me even my friends and relatives also harassed on call by bank.

          Sometimes, i think commiting suicide is much easier to me than handling their mental pressures and if i do so kotak bank and specially banker mr. Rakesh kumar gautam (Manger) & mr. R d sharma mobile no..[protected], [protected] @email id (Rakeshkumar. [protected]@kotak.com) will be responsible. My father is a senior citizen & heart patient and they are not well after above mention incident happened. They are worried. Something happens to me than who'll be responsible - banker mr. Rakesh kumar gautam or kotak bank who is supporting my family or hiring these kind of people or agencies for recovery/collection.
          My family does not know anything about my card and related debt and also they are not responsible to pay than why are they facing harassment.
          I was a sincere customer before my situation wasn't bad i have no intention to default.

          Please do something before its too late and i loose my patience and is forced to do something which i don't want to..

          Looking for your kind cooperation.

          Kind regards,

          Kuldeep mukul shahi.
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          In the attached screenshot you can check Kotak Mahindra Bank has applies some extra charges without any prior information. Trust is breaking with Kotak bank. Please help me to get the same back.
          Ravidhama8's reply, Jan 25, 2020
          As this is a zero balance amount so there charges levy on my account. Please revert back my amount to my account.
          Dear sir mere credit card account me se 29th December 2019 KO Rupee's 999 ka amount kat hua tha. 31th December 2019 ko amazon se refund ho chuka hai but mere account me nahi aya hai sir.

          Vijay Kumar
          Card no.[protected]
          CRN[protected]
          I am previous employee of kotak Mahindra Bank one day taken resion for manager of there working employees. every join there manager under thay directly told go out and resion I see two people already they no notice period and loss of F& F and they not complete any where but I am requesting to do not like this situation because everyone have family and every need job so why like this authority to give manager to directly employees you not come office tomorrow and whatever. I request please stop this. Bank is very good I like but sum person control employees right

          Thanks
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            pradnya b
            Jan 24, 2020
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            Address: House no 232a near hdfc vank, opp to nityanand said apt, Naigaon koliwada naigaon west, 401207

            From last one month i m following up to unfreeze my account. They have wrongly credited my account with fnf and again for recovery they debited but why my whole amount is blocked. Kindly resolve it's been a month i m following with this case. No response my whole amount is been blocked. No reply from exit. [protected]@kotak.com & exit. [protected]@kotak.com even the customer care and hr doesn't know the process is this the way u behave with the ex-employer
            Employee id-125094
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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              sachinsolanki7
              Jan 24, 2020
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              Address: Plot No 02/08,buddh Society,, B/H RAILWAY LIBRARY, UDHNAYARD, UDHNA, Surat, Gujarat, 394210

              Hello my name is sachin solanki and i'm using credit card more than 2 years and whatever i used from kotak credit card i paid on time inspite of my limit has been revised i spoke with customer service they not gave me proper response if i'm talking about my credit score it's good but you guys revised my limits with out any information i'm very disappointed now and one really shame to use your banking...

              My credit limit was 95000
              Now only 18600
              My crn[protected]
              Mo [protected]
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                S
                Sanjivani Rai
                Jan 23, 2020
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                Address: 560043

                I had taken the kotak credit card settlement in 2016. I paid 18, 000/- in 4 emis and completed all the payments on time. Your kotak person told me i will get my noc and now it's 2020 i have not received my noc yet. Also, every 3-4 months, i get a call from kotak bank and they ask me to pay the credit card bill. They have been threatening me and my family also.
                Why will i not pay 18k. I have closed 3 lakhs loan with kotak also 1 lakh cc from hdfc why will i not pay this small amount.
                I do not understand if i really did not pay the bill for 4 years will the payable amount increase or not. I get calls from your people something they say pay 7k sometime they pay 18k. Then they say i will send people to your house and take my belonging. I mean seriously...
                I have paid already your people do not have any update. They are asking me to give the proof that i have paid but i do not use that number anymore where i had received all the sms after payment.
                What i am supposed to do. Because of this, i am not getting noc for the loan i have closed and my cibil is going down.
                I will never recommend kotak bank to anyone. Kotak bank is a money eater.

                I need some action here and what you guys to close this drama.
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  A
                  ali.alhamd
                  Jan 22, 2020
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                  Address: West Sagarpur, 11, New Delhi, Delhi, 110046

                  Dear sir/mam,
                  Greetings of the day,

                  My name is mohd alhamd khan and i am a existing customer of kotak credit card.in november'19 i had made a purchase from kotak credit card and after purchasing suddenly my credit limit reduced by kotak credit card department.
                  Due ti limit decrease every month they had charged me for overlimit usage. Several time i had tried to conveyance but they did not giving reversal of overlimit charges.
                  I truly telling you that i never use the kotak credit card over the limit and i had received a notification of limit conversion after the 2 days of purchasing.
                  Now from 2 weeks contentiously i am sending the mails to kotak card department but they are not reverting me. Request you please look into this matter and resolve the issue as i am not getting any support from kotak credit department.

                  Thanks & regards,
                  Mohd alhamd khan
                  Mobile - [protected]
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Feb 06, 2020
                  Updated by ali.alhamd
                  No once is contacted me from Kotak Mahindra Bank
                  Feb 11, 2020
                  Updated by ali.alhamd
                  Till i am waiting from response.
                  Not yet received any response from Kotak Mahindra Bank, since 10 days ago
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                    N
                    Navin Ravi
                    Jan 20, 2020
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                    Address: Thane, Maharashtra, 421201

                    Ridiculous experience held in my life time.

                    1. Was working with one of fontesct based company where they requested to open a account with kotak.

                    Provided documents and due to willful effect my number and email i'd wrongly updated with super full people of kotak.

                    Some person or some colleagues of kotak created a banking network applied for a loan which didn't categorized any process of loa.

                    Been saved bit amount in that acc.

                    1. Sudden loan approved.
                    2. No proof
                    3. No intimations
                    4. Auto debit happens.

                    Now i get letters and i wrote 1000 emails. They stats it's an auto approved. My question is who has approved who applied.

                    Simple blame you have applied how come me??

                    I dont have any credentials all think you have changed.

                    Now am loss of 50k and everyday i face harrassment.

                    Please dont believe in auto approvals of kotak uts a scam

                    They ruin your life.
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      DEEPIKA SH
                      from Chennai, Tamil Nadu
                      Jan 18, 2020
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                      Address: Chennai, Tamil Nadu, 60028

                      Recently i have been allocated a relationship manager named venila. Due to financial crunch i'm unable to pay the sip amount and have informed the relationship manager. Even after informing everymonth i'm getting deduction from my bank account around 590 rs for every ecs return which is a serious concern for me.

                      Deduction till date : 2149
                      Refund received : 650

                      Please assist inorder to get by deduction refund back.
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Jan 18, 2020
                      Updated by DEEPIKA SH
                      I wish to receive my full refund.
                      Jan 29, 2020
                      Updated by DEEPIKA SH
                      Any updates on this issue. It would be helpful if it's sorted out.
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                        Jay9096
                        Jan 17, 2020
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                        Address: 411021

                        After communication and call with the collection agent. Amit patankar and intimating them about the due date.
                        Still the person showed up at home and office.
                        And constantly kept calling for over a week inspite of intimation.

                        Very rude and harsh language was used also he abused.
                        There are legal means to do this and not by harrasment or deliberately intruding in my provate space. Home or office.
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          Rahuls064
                          Jan 15, 2020
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                          Bankscitrus payment solutions sbi debit card transaction to kotak bank amount not received
                          Citrus payment solutions — sbi debit card transaction to kotak bank amount not received
                          My sbi debit card transaction to kotak bank amount rs.500 transferred, but this amount not credited to my kotak saving account,

                          Transaction id: othpg[protected] citrus pay etailing mumbai

                          Transaction date on 14/01/2020 time-09:49pm

                          I transferd money from my sbi account to kotak 811 account but money got deducted from my sbi account and did not credited in kotak account crn no[protected], kindly check the issue, account holder name rahul

                          http://t.payu.in mechant by citrus pay etailing mumbai

                          Pls check & refund the amount to as same bank proces & clear the issue.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                            mintunahar
                            Jan 13, 2020
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                            deduct amount from my account (minimum balance)

                            Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                            My name is rahul kumar and crn is 24879606. I had opened salary account in kotak mahindra bank in 2017. After that my account converted from salary account to saving account without any confirmation or communication by kotak mahindra bank. I have not received any confirmation and communication related to convert my account from salary account to saving account. I had left my job after 3 month open salary account in kotak mahindra bank. Recently...
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                            rishithegreat
                            Jan 13, 2020
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                            Address: Pune, Maharashtra

                            I hold a current account with them with a positive balance. This is a foodie card account transferred from ing vysya bank. For 3 months i have called them minimum 10 times and visited their branch 2 times but yet they have not issued me a foodie card so that i could use the balance.

                            They call me to resolve but have not been able to dispatch the foodie card or told me of a way to use the money lying idle in the account.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                              Walter Xavier
                              from Thiruvananthapuram, Kerala
                              Jan 10, 2020
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                              loan issue / request

                              Hi,

                              My name is walter xavier mailing you about an issue i'm going through.
                              I have taken a personal loan with kotak mahindra for 11 lakhs for a period of 5 years emi. Everything was all fine without any issues and now i have paid roughly about of 3 years.in the month of jan 2019 i lost my job and eversince then everything changed. I somehow was able to pay til this november. After that i tried all my sources and was...
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                              Jabbar0143
                              Jan 9, 2020
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                              Address: Hyderabad, Hyderabad, Telangana, 500018

                              Hello kotak bank sir, lam open account in your bank my bank account opening which proof is mistake lam apply my aadhar card no & but by mistakes pan card apply is my brother,
                              So tell me how to change my pan card in my account, so plz help me my account is blocked so plz help me how to change my brother pan to my pan, my english not good but i hope u
                              Understand what iam say.
                              My mobile no is [protected]
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                Devg007
                                from Gurgaon, Haryana
                                Jan 8, 2020
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                                Address: 1111 chiranjivi tower Nehru place, New Delhi, Delhi, 110019

                                The loan was applied online & up to feb-2019 i was paying regular interest installment, due to some serious finacial problem i could not been able to repay the installments since march-2019.
                                In the moth of june 2019 me & my employer received an interim order issued by c. Prasanna venkatesh, sole arbitrator, chennai to deduct one third of salary & remit to kotak mahaindra bank account no.61753976 for payment of loan outstanding rs.523138.13 along with interest @36 % per annum & posted the matter for hearing at chennai.
                                Now the issue is that loan was taken for rs. 511682/- on 16.11.2018 & payment of interest & installment was done up to feb-2019 then how the loan increase to rs. 523138. Further i was conveyed at the time of sanction of loan that the loan is sanctioned @ roi of 10 % and no sanction letter /copy of documents was provided to me. Now the bank has got passed award of interest @36% p. A and that such huge interest is not being charged by any bank / financial institution in the country.
                                Further i was residing at delhi and documents was executed at delhi then why bank applied for arbitration at chennai? The only reason for that is harrasment of my self, as visiting chennai involve additional financial burden & time consuming for me & only for depriving me to put my part before the arbitrator the bank put the case for arbitration at chennai.
                                Now i am paying rs.23083/- (1/3’rd of my salary) per month thru my employer to kotak bank account no 61753976 since june 2019 as per order of arbitrator and as a result of payment of 1/3 salary to only one account i was not able to repay the istallment of another loan account with kotak mahindra bank.

                                Further after payment of monthly installment of rs.23083/- from my salary thru my employer i am in receipt of legal notice from advocate situated at ahmedabad for bouncing of following cheques-

                                Cheque no cheque date cheque amount loan account no.
                                18 23.08.19 511682 61753976
                                13 23.08.19 310809 61541288
                                Where as i have not issued cheques to kotak mahindra bank with this amount & some cheques was get signed blank by kotak mahindra bank at the time of execution of loan documents for monthly installments of my loans.
                                Now when i was paying 1/3’rd of my salary to kotak mahindra bank then why the bank fill the cheques with sanctioned amount & got them bounced.
                                Further again the cheque got bounced from ahmedabad instead of delhi. At delhi clearing facility of every bank is available & main reason to got bounced cheques at ahmedabad is only harasment & putting extra financial burden on me. Further while checking statement of my loan account online it is come to my notice an unauthorised entry of rs.281366.21 (Both debit & credit) in account 69005412 & rs.492435/- (Both debit & credit) in account 61753976 done in accounts on 31.08.2019 & no one is ready to tellme about these entries.

                                Further on scrutiny of my loan accounts it is come to my notice that bank is continuously charging penal interest & over due installment charges in my account, where as 1/3’rd of my salary is being credited with kotak mahindra bank account no. 6175396 every month. Further the installment is not being credited reguarly my loan account 6175396 & credited to my another loan account which is also violation of arbitrators order.
                                If in such manner if roi will continue to be charge @ 36 % and penal charges @750/- per month in each loan account and penal interest will continue, these loans will not be pay during my life time even after payment of my 1/3’rd salary.
                                I have visted at connaught place branch & loan credit cell at basant vihar delhi to reverse the penal interest/penal charges & know the present position of overdue in my loan account, so that i may regularise these loan accounts, but no response was given and i was threatened by mr. Mohit sharma (Bank collection agent) to charging more penal interet and another misuse of cheques which was got signed by me blank malafidely at the time of execution of loan documents and his behavior was very rude and use very bad lengauge.
                                I have made complaint to kotak mahindra bank vide my mail dated 24.09.2019 asking the bank –
                                Provide copy of sanction letter & loan documents
                                Reverse penal interest / penal charges and charge roi as per sanction terms.
                                Convey me the overdue amount by mail, so that loan account may be regularise & installment may be paid continuously.
                                If bank is not confortable with my loan, i also offered for one time settlement.
                                But bank did not take any action and close my complaint by saying that “ pay the dues”

                                Now i request your good office to take note on above and arrange for justified solution and save me from mental & financial harrasment being done by kotak mahindra bank ld.

                                Yours truly
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Jan 21, 2020
                                Updated by Devg007
                                What is the status of my complaint
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