Kotak Mahindra Bank Complaints & Reviews

Address: 2731 sector 20 C CHD Near gurudwara, Chandigarh, Punjab, 160020

Hi team i am using kotak bank from last 1 year at first it was a salaried account and after that it converted into savings account. And they told me to maintain my minimum balance which is 10k but i was unable to maintain the minimum balance so they told me that they deduct some percentage of my money. Absolutely fine. So on 2aug i had to make a very important payment but when i tried to swipe my card it was showing transaction declined but i was very sure that i have enough amount in account to make that transaction. Some how i arrange money and made that transaction and that was really embarrassing when i contact bank about my issue they told me that they have deducted my money for not maintaining minimum balance in march 2019 which was 590rs
First of i think i should get notify about every single deduction from my account they deduct it without notifying me and another thing this deduction was for march month they are deducting money after 4 months that quite weird please take appropriate actions against them
Thanks

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Address: Kharghar branch, Mumbai City, Maharashtra, 410210

Hi,
I am a seaman currently sailing. I took an instant account from your kharghar navi mumbai on may first week 2019. It’s been 2 months my account is not activated. Since i am on ship you can't contact me via phone number, but you can contact me via email. On behalf of me, my brother has talked to bank manager and they didn't give any proper response and is very rude way of talking like do whatever you want. They are not even taking my phone calls. This is the first time i am getting this kind for worst experience, now a days it’s easy to open a bank account and i don't know what the problem is. Tejas named person also contacted me on 26-07-19 after grievance was filed and told me that it will be activated in 2 days, but now no reply or response from him after. I was told it was some technical issues related to my account and it’s solved. But no use, so better its close my account since there are many good banks who give value to customers and solve issues in a matter of time.
You can contact my brother
The reference number for this request is 1-[protected].

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ch raja mohan

from Mumbai, Maharashtra

Aug 5, 2019

I am RAJAMOHAN REDDY with account number [protected]. Past few months i have charged for tbms, since this is a salary and zero balance account. A complete fraud is this from kotak bank. Planning to take this issue to higher level and will try fullest to move my company's account to some other bank.

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Address: New Delhi, Delhi, 110006

Tbms charges are applied in my account without prior information. I was charged 146.62 rs and 59rs twice for month of august. Such a big fraud from kotak mahindra bank. Kotak is deducting rs146.62 from my bank account. At the time of opening they informed that its a zero balance account. The most surprising thing is that i was never informed about this. No email, no phone call no text message no alert. Such a great customer service. Kotak bank is a fraud, is doing clear unjustice with the customers. I am a student i am not earning yet i saved my money and deposited into bank to keep it safe if i give money to sometime i always prefered upi. We the customers are depositing our hard earned money in banks to keep it safe and bank itself is eating away our money. There should be strict laws against private banks in india. Banks like kotak are forcing customers to keep their white money not in banks but at home at our own risk.

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Address: Ashapuranagar Street No. 7, Hudco, Kothariya main Road, Rajkot, Gujarat, 360002

Ad hoc statement charge ₹118 have been deducted on 25-jul-2019 from my kotak account account without any information.

But i haven't asked for any such statements from bank either by visiting branch or through net banking.
And when i opened account bank said their is no charges of online or esttment.

So i need clarification from bank or reverse my ₹118 to my account.
Withfrawal - 118.00 rs

Account no. [protected]

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krishna gm

from Chennai, Tamil Nadu

Aug 2, 2019

Hi kotaka mahindra bank serves

pls noted i opening online 0 account in your bank but i can not received pass book and atm card ..Pls send immediately...

CRN NUMBER :[protected]
ACCOUNT NUMBER :[protected]

regd's
krishna
[protected]
krishna53.[protected]@gmail.com

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krishna gm's reply, Aug 1, 2019

CRN NUMBER :355113625
ACCOUNT NUMBER :5513081843

hi online 0 account opening pls atm card and passbook send it my address...

A

animalfeatures184

from Hyderabad, Telangana

Aug 2, 2019

Dear sir/mam,
NEFT-ref no[protected], dated-21/7/2019,
Ac/name-Ajit
CRN[protected]
Account no-[protected]
Mob-[protected]

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Address: Mumbai City, Maharashtra

Website: Kotakmahindra

I bought 2 items on emi from zefo amounting to rs12798 in may 2019.
Emi amount 2208 for 6 months.
I returned 1 item for 9899 and received the refund on my kotak card showing in june statement.
I called kotak on 12 june to cancel emi and agreed to pay the balance 2899.
The lady told me to pay 8121 towards my may bill and said that the emi will be cancelled and adjustments will be done on the june statement.
On the june statement, again there is an emi charge of 2208 (2/6) and another charge for 2776 as emi foreclosure principal debit.
I called again only to be told that they will call me back but in vain.
Now on the july statement, again there is an emi charge of 2208 (3/6) and another charge for 6495 as emi foreclosure principal debit.
I want to know when the emi is not cancelled till now then why emi foreclosure principal debit charges
July statement is 33000 out of which kotak owes me 13000 for all the incorrect billing.
I will pay 20000 remaining balance only.

If they don't refund 13000, i will go to ombudsman and bring them to justice for pulling money of customer.

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Address: Mumbai City, Maharashtra

Kotak mahindra bank charged on account of tmbs 59 rupees without informing any sms, mail, message or phone call. I know bank will never call or send msgs to customers. But how can bank charge against customer over tbms without giving any information of deducting money from their account. Kindly reverse my money in my account. Otherwise you will loss of quality customer.

- swapnil kirloskar

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Address: 520010

You people are suddenly block the card without prior intimation and all.. Then how can i redeem reward points??? I want redeem my reward points around 1500/- are there.
If you are block the what are the benefit customer having you have to give or not?
You are taking penalty and other charges for the delay payment?.. Then why you are doing like this?

I need solution on this.. And exact reason is required for block the card...

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Address: 115 Rk SALAI hdfc bank ltd, Chennai, Tamil Nadu, 600096

My Credit Card appliation is being rejected and I am not sure about the reason.
I want to know the exact reason why my credit card is being rejected.
App no Reference No.[protected]
I need rejected reason from kmb.
I have account maintained and I need change of account type o contracted namakkal branch they not help.
So I din't maintained balance.

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A

Ashok Bhushan

from Ahmedabad, Gujarat

Aug 2, 2019

Random deductions multiple times. This time again you people deducted 118 ruoees in name of adhoc statemnet. What the hell is this and who wants your statement? I only deposit money once a month and pay my bills from there 3-4 times. Thats all. I do no more than this with your useless and pathetic service.

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Address: Mahagiri koliwada thane west, Mumbai City, Maharashtra

Currently I have done a balance transfer with kotak. Very bad experience. First they will call you 100 times for the procedure and then one the work is done they are not ready to listen. I was in contact with the person Shweta who dont knoe to talk properly also. I would not recommend to any1.First of all she extended my years and gave a ### amonuy which didnt even benefit me.I m really upset with this pathetic service and behaviour by this person.Frst she told me I would received a benefit of 1 lakh then now when all the procedure is done my previous is getting deducted from the overall amount also and the person is not ready to accept her mistake and when I told her I wil complaint about this ..These are the words which is using "ha kardo complaint fark nahi padts".What is this happening.No customer satisfaction at all..I am really dissatisfied with this balance transfer

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Address: Pune, Maharashtra, 411028

I have a loan with kotak mahindra bank.
Due to loss of my job i do make payement of minimum 2000 not reguraly but yes i do pay. Yesterday i have a police visited for not making payment with arrest warant. Require help of getting out of it. I am ready to make payment but they are very abusive and tourcher me mentally. As i can not make payment at the go i require some time and not ready to listen.

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Address: C1, Greata Ruby, Apts, Balakrishnapuram , Chennai 88, Chennai, Tamil Nadu, 600088

1. Due to my husband business loss we lost our house and at present am in my friend house and not able to pay the emi amount for the past 2 months.
2. Your dsc people mr. Vivek (M. No: [protected]) called to my offic and threatening me to transfer the call to hr department and using abusing words.
3. I request yo to consider my situation and grand me to allow to pay the amount on or before 31/08/2019.
4. One more humble request please the bankers will call me not the dsc they are treating me like a slave.
5. I need the job to settle my debts as well as for survival if your dsc people torchure means no way i have to resign my job and wait for my death.
6. Your dsc people also handling me very harsh and using words very hardly. But telling that they are bank employee if they are bank employee means they have to provide the identity card why they never showing me and calling to my office and spoiling my carrer as well as my omage in the office.
7. One more person also called named manj and decently behaved (M. No: [protected]) so as a whole am not blaming everybody.
8. If you need the photo of vivek, sasi, manj means i will send to the concern authorities.

Kindly look into the above matter and reply me.
Thanks & regards
Mrs. Mullai

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Address: Jaipur, Rajasthan, 302020

In the month of may, i received a replacement kotak credit card and from the date of issue till july end date 2019 i have not used my credit card. Till may month i received ok bill statement with 1 emi payment which was conversion of my purchases. But to surprise they added an additional amount of 40000 and put it in emi list on their own. Now my outstanding amount was 27000 in total.in july month, i received a bill statement of same credit card with outstanding amount of 57000 in total. How come it has been increased to 57000 in 1 month without any transactions. Its the fault of kotak staff person who thought of gaining more money by confusing the customer and fooling for making such payments. This is how a bank company should do with the customers? Where is the morale of customers who opens an account with trust in such banks. These types of fooling cycles prepared by bank staff should be stopped before the customers get trapped into their money making traps. Kotak mahindra bank shows no loyalty towards customers who opens a bank account hence it should be closed.

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A

Asif0311

from Mumbai, Maharashtra

Jul 30, 2019

You guys had put 9000 amount on hold if you want debit the charge debit it how long its gonna take already its 2 month

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Kotak Mahindra Bank Customer Care's response, Jul 30, 2019

Verified Support

Hi! Please write to us elaborating your concerns at [email protected] along with your contact details in order to assist you further. ^Team Kotak

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Address: Siddhi vinayak complex satellite Cross roads Ahmedabad, 380009

False outstanding created by kotak mahindra bank credit card. Not opted for emi but started debiting emis into my card account and created outstanding.. Not pressuring me to pay the amount instead of reversing the amount and instead of accepting mistake.
I have narrated this by emails and by personal visits and also many phone calls to local kotak representative but no use. They just need me to pay the amount that's it.. Now they have started giving me notices and harressment s to pay the amount.

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Address: Dakshina Kannada, Karnataka

A persom called from [protected]
Me on my quickr registered mobile no. To [protected]. And told me about pay 1850 rs. Neft to rishi pal, sbi account [protected] ifsc:sbin0011560, for kotak mahindra bank job in mangalore.
After payments done on 19.07.19 a person named ranith called from [protected] by saying you r selected to job and need to pay 5000 for documents and police verification and pay the amount to same account we will reply with 3 to 4 days.
But he is rejecting all the incoming calls, and cheating me...
All these persons are situated in delhi.
And told me to send the documents to [protected]@gmail.com

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Address: Dallupura Village Harijan basti, New Delhi, New Delhi, Delhi, 110096

I am neelmani sharma. I withdrawn 10000 on 13th of july from kotak mahindra bank but got only 2000. My account is in same bank. I complained same day about the deduction of money. I neither got the withdrawal message nor confirmation email of withdrawn amount. Bank declined my request twice saying i have got the amount.

Really disappointing and unsatisfactory resolution. My email is neelmani. [protected]@gmail.com.

Please look into it.

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Address: Chandigarh, Punjab, 160047

2 days before i got a message from the bank that my cc has been blocked when i called to confirm the bank they said they have no reason why the card is blocked. I am using this card for the last 1.5 years and not a single time my payment delayed always paid on time and always paid the complete pending amount not unauthorized access attempts nothing happened at all i am all clean but still my card is blocked without any reason and when i called customer care they said its due to bank security reason i don't understand what kind of security reasons are these from last 1.5 years every time i am paying my bills on time my cible score is excellent the what the hell happened i have no idea and they are not even ready to tell me. You guys can check in the below attached picture since last 2.7 years i am using credit cards and not a single time i missed my payments then why m i blocked?

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Jul 26, 2019

Updated by akash dhingra Here is my Contact number for any inquiry call: +[protected]

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Address: New Delhi, Delhi, 110095

Dear team,

I am using your kotal mahindra bank account 811. But yesterday i have payment in indusind credit card and amount is deduct in my account but not credit in indusind credit card.

Transfer amount is = 1500 rps

Ref id= [protected]

Indusind credit card number= [protected]

Date= 24/july/2019

Timing= 05:15 pm

Please help me because i am very dissappoint or you. Nobody help me your toll free number is not available nobody call pick and not response from your side hope you are check my mail and revert me soon other wise i m going to police station and complain your services and fraud money deduction

Because few month ago i have payment in passport service amount 1550 rupees and money deduct in my account but not debit in passport service kendra hope you are understand my problems and situation and cotact me in urgent basis.

Mopsppeva = [protected]

Ref no= [protected]

Date-= 05/12/2018

Timing= 2 pm to 4 pm

Mu contact details= [protected]

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Address: sector 62, Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

My Name is Vivek Singh, I cleared my all the pending amount on 13 Dec. 2018. but i did not revived NOC till now. its more then 6 month i went to Bank as well but i have get any support from them and its updated in the civil as well. i am requesting you kindly provide me the NOC asap. My Kotak credit Card Number is [protected] and CRN number is 77474025. Kindly share the NOC asap to my email id vivek.[protected]@gmail.com.

Thanks & Regards
Vivek Singh
[protected]

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Address: JAISWAL NIWAS, 11 Rajkumar Bose Lane, Kolkata, West Bengal, 700013

I have got a refund from amazon on 15 july 2019 it should be i my account by 19th july 2019 but it is not credited to my account till now the transaction reference number i got from amazon is[protected] and the amount is to be refunded is rs 449 niw the bank is saying that this number doesn't exist and now i have to raise a complaint against the bank to refund it to my account asap. I am attaching the a screenshotof the mail came from amazon

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Address: Hyderabad, Telangana

Hi cibil team
I have not taken any consumer loan/personal loan from kotak mahindra bank, but it is still showing in my credit score as negative account dated 2007, i tried contacting kotak mahindra bank [protected]@kotak.com but there are not responding to my emails

Please find the below email from creditmantri.

Consumer/loan account#: bf3c084703
Pan: aozpp4812q

Please check and verify in you loan data system, if it is showing then there is fraud done, i have only taken personal loan only from icici bank in my life that too i have cleared.

So i kindly request to please remove this incorrect loan added to my cibil score

Awaiting your response.

Regards,
Mohammed kaleem pasha
[protected]@gmail.com
[protected]
=
From: creditmantri
Date: tue, jul 23, 2019 at 8:21 am
Subject: credit resolution - creditmantri: kotak mahindra bank ltd. Payment procedure - reference # 40278088
To:
Cc:

Dear mr/ms. Md kaleem pasha,

Greetings from creditmantri. Based on our recent conversation regarding your credit resolution and score improvement plan, we would like to inform you that you are just one step away from clearing your dues.

Based on your request, we had contacted the lender to confirm the payment option and have received a revert from the lender as displayed below.

Customer name md kaleem pasha
Lender name kotak mahindra bank ltd.
Account type writtenoff
Account number bf3c084703
Use this alternate a/c number (If available) nil
O/s amount (Rs.) 104, 686.80

We strongly suggest you to immediately clear your dues and start improving your credit score to become credit healthy. Clear past dues in the respective credit bureau report and update the status of your account as closed/null.

Please find below payment procedure details:
• you can make the payment using the link provided below to make the payment :
https://payments.billdesk.com/MercOnline/kotakemi/kotakEMITermsAndConditions.jsp...⇄

Note: upon successful payment, capture the screen shot of the payment acknowledgement with the transaction reference number.

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Kotak Mahindra Bank customer support has been notified about the posted complaint.

Jul 27, 2019

Updated by Mohd Kaleem Pasha Hi cibil team

Please find the below email from Kotak Mahindra

I have just taken a HP Laptop for Rs 20, 000 from Bajaj Finance in year 2007,
and after so many years how can i pay Rs 2, 32, 285,

Why Should I pay Rs 2, 32, 285.
With Bajaj Finance what I agreed for HP Laptop after calculation of total EMI which was total Rs 25, 000
after I purchased the laptop, My brother took that laptop with him and went overseas on a workpermit.
I payed only 3 EMI as I was not using the Laptop,

I can pay only the above mentioned amount Rs 25, 000 in EMI

Awaiting for your reply.

Regards,
Kaleem
[protected]

On Fri, Jul 26, 2019 at 3:30 AM <rard.[protected]@kotak.com> wrote:
SR#:1-[protected] - MD KALEEM PASHA - BF3C084703 –[protected]

Dear Madam/Sir,

This has reference to your complaint dated 24 July 2019 regarding to your concerns raised.

We wish to inform you that the captioned loan account #[protected] along with the right/title/security interest and financial documents have been transferred/sold/assigned by Bajaj Finance Limited to us, vide Deed of Assignment dated 14-Jan-2016. By virtue thereof we have become the absolute owners of the said debt and account and are entitled to recover the outstanding dues/initiate legal proceedings/any other steps for the recovery thereof. The fact of assignment has been already been intimated to you by our Assignor at your last known addresses available with them. It follows therefore that your liability to pay the outstanding dues in respect of the captioned loan is now payable to us instead of Bajaj Finance Limited. Accordingly the CIBIL records are showing our name against your liability in the said loan.

As per records which were provided by Bajaj Finance Limited during the transfer of the said account, there were a total outstanding dues of Rs. 232285 payable by you as on the date of assignment and we have acted as per the records forwarded to us by our Assignor.

With regards to your concerns pertaining to account ownership dispute, we request you to share your Know Your Customer (KYC) documents (i.e. PAN Card and Voter ID Card/Driving License) to verify the credentials of your contentions in the mail.

For any queries or further assistance, we would request you to get in touch with the representative Mr. Chinnathirupal Reddy K at [protected] who would be glad to assist.

Please feel free to contact us on[protected] between 10:00 AM & 6:00 PM from Monday to Friday or to write at rard.[protected]@kotak.com for any further assistance / clarification that you may require in this regard.

Assuring you of our best services at all times.

Yours Sincerely,

Customer Service Team

Kotak Mahindra Bank Limited

Kotak Mahindra Bank Complaints & Reviews

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Kotak Mahindra Bank reviews & complaints page 75

deduct my money with even informing me

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2 months and counting my account not activated

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tbms charge applied

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kotak mahindra bank adhocstmt deduction rs.118

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incorrect billing on credit card

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tbms fraud charge

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credit card blocked without prior intimation - no reply

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credit card reject reason

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I am complaining about the balance transfer

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personal loan harassment help

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my loan account number : spln60118202 name : d. mullai

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high charges fined for card not working

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arbitration between m/s kotak mahindra bank and mr sanjay tulsian

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data entry jobs

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deducted money and didn't get amount

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credit card block without any reason

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deducted my amount in kotak 811 and nobody response from your side

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need noc for kotak credit card payment.

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charge dispute

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incorrect loan account from kotak mahindra reflecting in my cibil

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