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Kotak Mahindra Bank Complaints & Reviews

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Updated: Nov 7, 2025
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S
sangrampatra
from Mumbai, Maharashtra
Oct 20, 2019
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Address: Dhanori, Pune, Maharashtra, 411015

I had an urbane credit card with kotak bank. I lost my job and i am trying my best to feed my family as i am the only one working. My wife faced some medical issues and my mother is not well as well. She is 62 now. I am getting daily harrassment from kotak bank collection agents. Also ghey have my number but keep on calling my wife and threaten her. Now i hve only one choice that to suicide as i have been fcing threatens from lst 6 mnths now.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
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    Vishal Behl
    from Delhi, Delhi
    Oct 20, 2019
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    atm cw fees-dom

    Dear kotak mahindra bank,

    I have been using this account from last 3 years and my kotak account is 0 balance basic saving deposit account but now i have noticed that my account is keep deducting from rs.23.60 on the daliy basis for the atm cw fees-dom. As per my knowledge there are 5 transctions are free in a month and i had withdrawl only once in this month and i had withdrawal rs.500 on 15th october but after that transaction...
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    Shivanshu94
    from Ambala, Haryana
    Oct 20, 2019
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    Address: Palwal, Haryana, 121102

    Hi,

    My first company opened my salary bank account in kotak mahindra bank in aug, 2017. But after 9 months i leaved this company and switched my job to another company. As i lived very far away from my kotak bank branch i sent a mail to them 3 times regarding closing of my bank account and from last more than 1.6 years i am not using my this salary account. After recieving so many mails from bank. I called there customer care of kotak mahindra. They said me that "although ur account is in inactive status but i[censored] want to close your account please submit the rs.7, 921 fine for not keeping minimum balance in account for last more than 1 year".
    So, it is totally unfair with me (Your bank account holder) if i has to pay u that unnecessary amount to your bank only because your bank does not close my account. If i had already informed you on mail regarding closure of his bank account and was not able come at your branch because i lives very away from your branch location and then it is clear that kotak bank is trying to loot me properly. If your bank trying to do like this then nobody in our family and society will not open any bank account in kotak mahindra in future.
    Also i suggest you all those who are reading this post dont open any bank account from kotak mahindra.

    Thanks
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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      C
      Codey Akash
      from Delhi, Delhi
      Oct 20, 2019
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      Address: A360 Rajiv nagar new delhi near banke bihari mandir, New Delhi, Delhi, 110086

      Very bad experience while opening 811.
      I have open 811 new account online and verification done on saturday by home verification. After verification i got message with link to pay and i paid through debit card 1500 rs, but still amount not updated in my 811 account. Tried called to customer care but they say that its not there link but i am getting balance update on same sms contact by which i get this link. Rise complaint request to kotak bank site but no responce. Can you guys tell me what going on? Please i am requesting you give me my money back? I tried every possible way to reach you i don't want to open account in your branch please give my money back.

      Below are the transaction detais..
      Name= akash
      Crn:[protected]

      1. Bank name by which amount debited = pnb
      2. Email id used at the time of transaction. [protected]@gmail.com
      3. Contact number [protected]
      4. Mode of payment (Credit card or debit card) debit card
      5. If card is used then first 6 and last 4 digits of card. 607093××××××7772
      6. Bank statement. Attached
      7. Transaction date.19/10/2019
      8. Transaction amount.1500
      9. Website name. https://sabio.kotak.com/STP_FUNDI
      10. Transaction id (If available): inv22f4f664d02
      +3 photos
      +1 videos
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
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        V
        vijay.vaghamshi
        Oct 17, 2019
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        Hi Team,

        On 12Oct I have noticed there is Fraud Transaction Happened on My card ending xx8341.

        Customer ID 33704832

        Again on 13Oct some more amount has been deducted.

        And then I blocked my Card.

        On 17Oct i can see they tried but transaction got declined

        Please find relevant snapshot for further details
        +1 photos
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          S
          Sherali Khan
          from Mumbai, Maharashtra
          Oct 17, 2019
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          Address: Bhiwndi kasheli toll naka road, Thane, Maharashtra, 421302

          Dear team,

          Please note, i have already settled my credit card account but every month the message is coming "kotak alert - total due on card xxxx5607 is rs 771.41. Min amt rs 771.41. Due by immediate. To view statement payment please visit bit. Ly/2upkfch. Kindly ignore if already paid."

          Due to which my credit score is impacting and every time is showing late payment fee.

          Please check the details and let me know i i need to pay this amount to close the credit card account or not.

          Sherali khan
          Bjypk1898n
          29/01/1988
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
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            A
            Akash warulwar
            from Vadodara, Gujarat
            Oct 15, 2019
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            Address: At shaharwani kawalewada dist. Gondia, Gondia, Maharashtra, 441601

            My name is akash prabhakar warulwar and my a/c no. [protected] and crn is no.[protected] my a/c balance is 27, 989.18 my address is gondia dist. Maharashtra but i did kyc in shravan chaukadi dist. Bharuch gujrat because of no branch in gondia because i do job in construction in bharuch dist. My account on 10/10/2019 i mistakenly freeze and now unfreeze me so i talked to costumer care. He told me go to banch so he unfreeze me local id proof so he tried to speak to manager sir so he was not there i took contact no. From there and talked after coming back, so tell me today, tell you tomorrow speaking on such excuses i call again costumer care so he told me you close your account and give cancel check of other bank that my entire money in 48 hrs will be credited to that account but he is also refusing to do that and my entire money is in that account. Diwali is coming and i don 't have money to spend anymore. So please help me sir and unfreeze my account
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Oct 16, 2019
            Updated by Akash warulwar
            My account is freeze so please my account unfreeze
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              M
              Madhu22s
              from Delhi, Delhi
              Oct 15, 2019
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              my money got deducted from my account but

              Address: No 20, 3rd cross 1st main, 560061

              In my office they have opened the zero balance account for me now they have deducted from my account as non maintenance charges, that's tooo 4700 with out knowing me, they didn't sent me the msg also it's not gud please repay my money that money o was kept for my baby's birthday, that's for her new dress and that is my pf money...
              Please send me my money back this is not gud take this much of money from customers
              This is like...
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              Shivaramhr
              from Aluva, Kerala
              Oct 14, 2019
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              Address: Chennai, Tamil Nadu

              Hi would like to register this here as this is one of the page where people can visit and atleast they will be alert on this personal loan atrocities. I have asked for the closure of my personal loan to a manager, he said he will help me after an year. So I completed one year and I asked many people on the same but no body have came forward to help, so I started not to pay the loan EMI so that they will help but atlast day of monthe they came to home and scolded my parents such a cheap person they have as der employee and same day I paid and next day when I got salary they deducted the emi and 6th again I got message stating again I need to pay the emi which means one month two times I need to pay or what. I really want to talk about this I have all the proof with me. How these bank people spoke I have recorded that. Kotak bank if you are really a genuine bank pls address this and help me to close the loan I have money I will close this pls settle this problem
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                K
                kedar chitmulwar
                from Nagpur, Maharashtra
                Oct 14, 2019
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                Address: Gandhibaugh, Nagpur, Maharashtra, 440018

                These is kedar and i m using 811 saving account these is very pathetic experience ever i have seen that bank firstly provide online personal loan without giving any written document and terms and codission against that my 1emi was bounce they was charged 2100rs as a bouncing charges means my emi amount is 2860rs and they were charge 2100 without giving any prior intimation i m very disappointing and definitely i will going consumer forum against bank these is very serious issue means how the bank can charge with there own term without intimidation given to the customer sham on
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                  A
                  Akarshsethi
                  from New Delhi, Delhi
                  Oct 14, 2019
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                  Address: SECTOR - 18 NOIDA, Gautam Buddh Nagar, Uttar Pradesh, 201310

                  Dear sir/madam,

                  I am a client of kotak mahindra bank for the past 1 years and i hold a currentâ  account of my company. I wish to bring to your notice that i am not receivingâ any positive responseâ from my bank side. Problem is that on 14th may 2019 bank debit 1770/- from my accountâ withoutâ any reason. When i called to customerâ care regarding my issue that why you have charged this amount from my account. They said that you don't feel your gst chalaan from past 3 month that's why we have charged this amount. Then i had visit my branch sec-18, noida and concern my issue. They also said same thing. Then i show prove that i feel gst chalaan regular basis. So they said that we can see that you have feel gst on time. So they told me that please write an application regarding this issue and we will returnâ this amount in your account but i still have not receivedâ any amount. I have also visit branch many time but not receivedâ positive responseâ then i thought that i should quit they will not return my amount.â 

                  But now on 9th oct (Wednesday) your bank has again charged me 1770/-â  for same reason. "then i again contact with mr. Abhishek shrivastava he is my contact person from past 1 year they said "oh # how they charged again i'll definitely help your sir" then i told him that i'll visit your branch tomorrow for this reason but he said you don't need to come i have mail to manager regarding this issue and both amount will return in your account. Now 5 days past and don't know how many will gone... So i have decided that i should write a mail to you. So that you will help me to return my both debit amount. It has been 4-5 month since i submitted my request via application to your bank last time for this issue and everybody make me fool. Please if you'll resolve this issue in 3-4 days so that will be good otherwise i have to register my complaint in rbi...

                  My account details are:bankâ 

                  Name -â kotakâ mahindraâ bank
                  A/c name - unikart design experts llp.
                  A/c no - [protected]
                  Ifsc code - kkbk0000181
                  A/c type - currentâ â â â 

                  Regards, akarsh sethi
                  [protected]
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                    A
                    Ankitgoel1992
                    from Rohtak, Haryana
                    Oct 13, 2019
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                    Address: Shop No. 123, 1st Floor, Citi Center Mall, Huda Complex, Rohtak, Rohtak, Haryana, 124001

                    Sir/madam

                    I have two account in your bank in rohtak, haryana region

                    Account no. Are as below:
                    Santosh : [protected]
                    Ankit goel ; [protected]

                    Both account is opened as two in one account that means demat cum account.

                    As per bank offical when you are opened two in one account then no minimum balance account is maintain. So i didnot maintain any minimum balance till date.

                    Now in september 2019 and october 2019, my both account have so much charges levied as per my bank statement attached

                    As for such issue i have told many times to your bank official

                    Monu doing work in your model town branch and vishal was branch manager in model town now branch manager in huda complex branch

                    Kindly request you take necessary action as soon as possible and refund my all unnecessary charges leived

                    Regards
                    Ca ankit goel
                    Shop no. 123, 1st floor, citi center mall, huda complex, rohtak
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                      vaibhavpadia
                      from Mumbai, Maharashtra
                      Oct 13, 2019
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                      Resolved

                      Address: Chamunda Circle, Chandavarkar Road, 400092

                      Hi,

                      This complaint is in regards to demand draft submitted seems not cleared to the correct beneficiary account.

                      I have submitted the hdfc bank demand draft on 16/09/2019 of rs.53, 259/- to kotak mahindra bank chamunda circle branch. On 20/07) 2019, i got a call from tapasya saying that, here cannot be processed, kindly submit to chandavarkar branch, so i submitted there on same day around 3pm.

                      Later when i checked with harshad chauhan a employee of kotak mahindra bank ahmedabad branch, who looks after the account details of estate manager gujarat housing board, he said the above said amount is not reflecting in the account number [protected].

                      When i visited the kotak bank chamunda circle branch and chandavarkar branch, they don't have any tracking details where they credited my demand draft amount.

                      Kotak mahindra bank i need an exact status of my demand draft, or else i need to logged a complaint to rbi ombudsman on a serious note.

                      For your reference kindly see the attachments.
                      +3 photos
                      Jul 7, 2020
                      Complaint marked as Resolved 
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Oct 13, 2019
                      Updated by vaibhavpadia
                      You can contact me on [protected] after 4.30pm on weekdays and anytime on Saturday.
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                        N
                        NAVAN K
                        from Hosur, Tamil Nadu
                        Oct 12, 2019
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                        Address: 102/104, Cears Plaza, 136, Residency Road, Bangalore, Bangalore, Karnataka, 560025

                        I have submitted a complaint with kotak grievance team that i was cheated by the kotak agent by providing false promises to buy their policy.
                        I got a response from kotak grievance team stating that they will not take any action against my complaint and they saying that they cannot settle my premium amount.

                        I have taken the policy no. 03300696 with kotak insurance in 2015. While signing the application the insurance agent from kotak has made false promises that this policy will give returns of more than 8%. I was not aware that this traditional policy has less returns and without knowing that i signed the application. From 2015 till now i was lured by the agent saying always that this policy is best in the industry and asked me to continue. Then when i checked with another friend who is also aware about insurance told me that this policy will not have much returns. I would like to surrender the policy for making me to buy using lured words and false promises by kotak agent. Without explaining the policy in detail, the kotak agent forced me to take this policy and now am under this cheating trap. So kindly review and investigate this complaint with kotak insurance team and ask you to get the refund from kotak which l paid the premiums so far without deducting any charges. Its my hard earned money and i don't want to give it to this insurance company / agent who has cheated me. This is very unfair practice which followed by indian insurance companies.

                        If i am not getting the positive response from kotak insurance then i will be filing legal case/proceedings with bangalore metropolitan magistrate court against the insurer to repay my paid premiums.

                        Navaneeth
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                          SanketDhar
                          from Mumbai, Maharashtra
                          Oct 12, 2019
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                          I registered on kotak mahindra bank to open bank account but unfortunately cancelled my decision due to a valid reason. So, i informed them about my changed decisions for several times. But they didn't give any importance to it. Still they are sending messagess. I am very dissatisfied with their mentality. That's too annoying. Please resolve this issue.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Mobil no [protected] credit card [protected]
                          MadhukumarMs Ms's reply, Oct 6, 2019
                          RS . 7500/ wrongly debited today.
                          I was charged with 99 rs as lein tmbs charge, I took zero account from kotak mahindra bank, but the balance is not showing in statement.
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                            G
                            goviGg
                            from Delhi, Delhi
                            Oct 11, 2019
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                            Address: Sector 16A Faridabad, Haryana, Faridabad, Haryana, 121003

                            My name is govinda. I had sent 1000 rs. To beneficiary account but not credited in beneficiary account on 26/09/2019. Transaction id is[protected]. Please help me for the reversal of the amount if not credited in beneficiary account. Beneficiary account no. Is [protected] of bank of baroda. Please help me this is the last option for me.
                            Thanks
                            +1 photos
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Oct 14, 2019
                            Updated by goviGg
                            Not yet received amount on beneficiary account.
                            please help to locate the amount.
                            If not credited to beneficiary account than reverse back in my account
                            Today I have not used my credit card Rs.7500/ is debited wrongly. I am not responsible for this amount please thanks and regards our mobile no [protected]
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                              goviGg
                              from Delhi, Delhi
                              Oct 11, 2019
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                              Address: Sector 16A, Faridabad, Faridabad, Haryana, 121003

                              My name is govinda and i had ordered a product of rs.584.20 amazon brand shirt and vaseline lotion in amazon on 30/09/2019 & i cancelled this order due to personal reason. And on 2/10/2019 amazon initiated the amount to my account but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.
                              +2 photos
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              My name is jyoti jaiswal and i had ordered a product of rs.899 amazon brand shirt and vaseline lotion in amazon on 19/10/2019 & i cancelled this order due to personal reason. And on 10/11/2019 amazon initiated the amount to my account but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent

                              complaint about charge dispute form - Comment #3598858 - Image #0
                              complaint about charge dispute form - Comment #3598858 - Image #1
                              My name is vidhi and i had ordered a product of rs. 2199 from amazon on 06/01/2021 & i cancelled this order due to personal reason. And on 16/01/2021 amazon initiated the amount to my account but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but indian bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.

                              complaint about charge dispute form - Comment #3813085 - Image #0
                              My name is pravalika. i had Purchased a product from amazon on 8/01/2022 & i return this order due to personal reason. And on 12/01/2022 amazon initiated the amount to my account but i still didn't get the money. Amazon sent this reference number. the value of the product is 1128rs.So please kindly respond to this complaint it's very urgent.
                              My name is PRASHANT and i had Done a jio rechargeof rs. 719 from amazon on 24/05/2022& amazon cancelled this order due to technical issue. And on 24/05/2022amazon initiated the amount to my account but i still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but kotak mahindra 811 bank doesn't have such policy. So please kindly respond to this complaint it's very urgent.

                              complaint about charge dispute form - Comment #4001480 - Image #0
                              complaint about charge dispute form - Comment #4001480 - Image #1
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                                Shwetank Agrahari
                                from Varanasi, Uttar Pradesh
                                Oct 11, 2019
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                                Hey,
                                My dad took a loan from fullturn india pvt ltd of rs. 260000 @ roi 14% and the no. Of emi's fixed is 49. My dad paid 24 emi's and suddenly the news occurred that fullturn india is gone from india.
                                And after 6 years. I get a call from kotak mahindra that your father have taken a loan from fullturn india and you have to pay all the dues in 2-3 days,
                                I said that okk fine i will repay my 25 installment in 25 months, they said 'no pay full amount in 2-3 day or in only 2 installments.
                                When i request them to give me sometime, so that i can arrange the money.. They said no.
                                And after 2-3 hours, they called my relatives (I don't know how they get their phone number) and said that you know that person (Me) then you have to pay the whole amount otherwise we'll suit a file and got arrested and many more unfaithful things.
                                My relative called me and asked me about this and when i called to that officer of kotak mahinder for these things. He said we'll do the same until you will not pay the full amount.
                                I'm depressed right now. Please help consumer forum.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                  A
                                  akshaydhabekar
                                  from Mumbai, Maharashtra
                                  Oct 10, 2019
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                                  Address: laxmi narayan housing society plot no-35 nanadanvan, Nagpur, Maharashtra, 440035

                                  My name is akshay dhabekar my account num is [protected] why hold account my balance please releas my hold balance in my account his problem is very longer than my account i have many difficult problem to face because your kotak bank service is low quality and chef please releas my hold balance within 24 hr and don't miss use your customer amount for your personal banking uses i know that kotak is very great bank but this bank is chef level bank they use payment of your personal banking investment i know everything why hold my account balance and athor customer balance becasue your are chef service i will call customer service [protected] but no responce and your excutive keya not responce so please refund my amount in 24hr and don't again chef level service...
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
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                                    Debashis 00
                                    from Burla, Odisha
                                    Oct 10, 2019
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                                    Address: Cuttack mahanadi vihar, Cuttack, Odisha, 753004

                                    I am the x employee of your organization
                                    Emp id : 66160
                                    I had resigned on september 26 2016 i had not served my notice period which was for 3 months i stopped going office on oct/26/2016 for that i had not received my relieving letter yet can you kindly help on this to get my relieving letter as soon as possible. I had mailed many times to hr but no one responding very sad way to deal with x employee.
                                    Debashis das
                                    [protected]
                                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                    Till now no revert how unprofessional and while I am mailing no one is responding
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