Kotak Mahindra Bank Complaints & Reviews

I have got a refund from amazon on 15 july 2019 it should be i my account by 19th july 2019 but it is not credited to my account till now the transaction reference number i got from amazon is[protected] and the amount is to be refunded is rs 449 niw the bank is saying that this number doesn't exist and now i have to raise a complaint against the bank to refund it to my account asap. I am attaching the a screenshotof the mail came from amazon

Hi cibil team
I have not taken any consumer loan/personal loan from kotak mahindra bank, but it is still showing in my credit score as negative account dated 2007, i tried contacting kotak mahindra bank [protected]@kotak.com but there are not responding to my emails

Please find the below email from creditmantri.

Consumer/loan account#: bf3c084703
Pan: aozpp4812q

Please check and verify in you loan data system, if it is showing then there is fraud done, i have only taken personal loan only from icici bank in my life that too i have cleared.

So i kindly request to please remove this incorrect loan added to my cibil score

Awaiting your response.

Regards,
Mohammed kaleem pasha
[protected]@gmail.com
[protected]
=
From: creditmantri
Date: tue, jul 23, 2019 at 8:21 am
Subject: credit resolution - creditmantri: kotak mahindra bank ltd. Payment procedure - reference # 40278088
To:
Cc:

Dear mr/ms. Md kaleem pasha,

Greetings from creditmantri. Based on our recent conversation regarding your credit resolution and score improvement plan, we would like to inform you that you are just one step away from clearing your dues.

Based on your request, we had contacted the lender to confirm the payment option and have received a revert from the lender as displayed below.

Customer name md kaleem pasha
Lender name kotak mahindra bank ltd.
Account type writtenoff
Account number bf3c084703
Use this alternate a/c number (If available) nil
O/s amount (Rs.) 104, 686.80

We strongly suggest you to immediately clear your dues and start improving your credit score to become credit healthy. Clear past dues in the respective credit bureau report and update the status of your account as closed/null.

Please find below payment procedure details:
• you can make the payment using the link provided below to make the payment :
https://payments.billdesk.com/MercOnline/kotakemi/kotakEMITermsAndConditions.jsp...⇄

Note: upon successful payment, capture the screen shot of the payment acknowledgement with the transaction reference number.

Kotak group had called me for an interview on 19.07.19 after completing the criteria, they asked me to submit the amount of 1200 inr gor an examination fees. They told me that we will provide you a training of 6 days. After training my examination date will be conducted. I have yo score 18 marks out of 50. Before that i have to find a customer of policy insurance. The interview is going on, in krishnanagar, nadia (West bengal).
Is this a fraud?

Hi my name is wasim, i had an account with bajaj finance which was taken over by kotak bank, i have paid the loan amount as discussed and agreed with kotak bank in may 2018, today 19th july, 2019 i get a call from collection agency saying i have to pay the loan as they got some data that proves that i have not paid it, when tried to explain the agent he hung up on my face, please take strict action against the following person.
Name...

I would like to raise complaint against Kotak Mahindra Bank Shrirampur (Maharashtra) branch. My name is Kunal Mohan Kendrekar. I have borrowed car loan having loan account number LCV770940. I had requested for cancellation of ECS due to closure of account in May 2019 at Shrirampur branch and given PDC cheques of another account for remaining 6 EMIs.Despite paying regular EMIs through cheque, still it is leaving ECS bounce charges every month to loan account .I already intimated this to Home branch but they are not responding.

I have been opened a bank account in kotak mahindra bank by my office management. But its an salary account. I have filled it on july first week. Today the date is 17/07/2019 still my account is not been activated. Because of this issue i cant able to get my salary & incentive & conveyance from my company. My a/c num : [protected]. Kindly check it out & feed back to my mob num: [protected]. From chennai.

Wanted to raise a complaint against your credit card collection call center. I have been receiving multiple calls from a number[protected]. She claims to be kotak employee and sits in noida 125 branch. Please be advised that i am not and have never been a customer of kotak mahindra bank..
She is calling me with respect to credit card of a family member. Please note that i do not have links with him since last 5 years and neither i am his authorised person. Which she claims that i am.. She has been mentally harassing me by calling me continuosly. Not only troubling me but she is calling random people in my office and discussing about the credit card details. I have been polite with her and forwarded the messages to thru some known sources. Since i am nowhere involved in this matter still i am getting humiliated and mentally tortured as she is calling me and my office staff continuously. This has caused an reputational loss for me. She is also pressurizing me that if the payment is not done i will have to make the payment. I fail to understand if this is bank policy to ask someone else to make the payment on someone else's behalf. She is forcing me to say on recorded line that i will make payment. Also i have requested her not to call during my office hours however still she calls me during those times and this is literally troubling me now. I request you to please look into this matter and assist me. She literally torturing me now to make payment

Hello,

I m salary account holder of kotak bank.
My account no :[protected].

I have given request from mobile app for more than 5 times but still not got a single statement via email.
I want only current month statement,
As well as i don't want any charge in my email statement

Im very disappointed with this.

Reply as soon as possible

I m kotak mahindra bank account holder, for some personal work, i needed my saving account statement so i request for account statement from my mobile app of kotak, they said it will be send by email in 24 hr but no email statement nothing.

again i called there stupid call care, i follows their ivr then same happend they said within 24 hr i will get my bank account statement via email.

so kindly send me my 3months account statement.

and i don't want any extra debits stupid hiddin charges in my account. i want my statement only one time ..

bloody ### service and non scence bank

I had credit card payment due for only one month and from 5 days before this bank tele callers started torcher asking the payment confirmation if one call is answered there was minimum of 15 call asking for the same, even after the payment of the bill same torcher started asking to make payment again one call is answered again 15 calls asking for the same due to this i am facing mental torcher.

Loan is disbursement without my confirmation and fund is not completely credited in my account.

After my loan approval i got mail from kotak email ankur. [protected]@kotak.com for confirmation of loan terms and disbursement, where i have reverted them to not disburs amount but suddenly i got message on 30th june (Sunday) that loan is disbursed and monday morning 156000 got credited in my account and receive message for check for remaning amount as this was bailnce transfer.

I have immediately reverted on that mail to not cancel my loan and asked why this happens. There is not any response even i have added compliant on kotak website but not any response.

On 6th july they have submitted 1539000 to hdfc loan for fore closer and that loan is closed but still i have not received any response from kotak and remining amount is not created in my account.

Expecting resolution for this fraud.

I have linked my aadhar number to my kotak bank on 5 july 2019 .Still on uidai website it shows your aadhar number is not linkedin to bank account.I visited the bank and asked then to update details on npci portal as well so that I can receive my dbt payment.bank said they updated details on npci portal . Please help.I really need to get linked my bank account to npci portal .Please help me please .At starting there was my account in axis Bank which did not help me .They didn't do anything so I opened a new bank account in kotak bank .
Even after linking aadhar number to bank account in kotak bank still on uidai site they show your aadhar number is not linked to bank account.
What should I do?
Kindly help
This is really necessary for me as I want to receive my scholarship amount.

I get a call from this lady no. +91-[protected] and she starts explaining the benefits of credit card
I ask her to email or msg me more details
And the same night, i get a message that statement for the credit card is generated and i i must pay by 23 july 2019,
And this has happened before two
I didn't complain cause i was being charged 300-400inr per year
And it ran for 2-3 years
But i know for sure that kotak is running a scam
They dont have a support team, their stupid ai (Kya) is useless, the helpline no[protected] is again ai and is useless, tried calling 4 times and it can't even listen to the crn
I have the lady's complete call recorded and is proof that i only inquired about the benefits and made no promises on wanting a card

I need someone from kotak to apologise and make sure they prevent this scam, if they dont know anything about it

Myself Abhilash R and started using Kotak 3 years before. This year beginning, I have lost my job and had to relocate to Kochi. Post this incident I have not used the salary account and multiple times I have updated this in customer care. Meanwhile I have an existing loan with Kotak, running loan with capital first and credit in card. due to some financial issue I couldn’t' pay the credit card payment and proactively called customer care for a settled and got approval for 7500 x 4 months which dated 7th of month and 1st month EMI paid.

For loan also, somehow, I’m managing and paying on each month. Kotak Bank is not allowing an individual to get out of the financial services period and making it worse day by day by charging extra.

Issue:

On 6th July i have borrowed some money from my friend to my Paytm Bank account for my medical expense as I have diagnosed a bump on my forehead for surgical removal. “Snap attached” By mistake I have transferred the amount to kotak Salary account instead of Axis so that I can swipe in hospital, immediately my complete amount “12000” got blocked in my account by credit card & banking account. And I called support -credit card and requested to unblock the amount on 6th eve after having a conversation of more than an hour. Then after checking my balance the available was 4100 change. For clarifications again, I called support – banking department and they have informed everything are bounced charges and at present authorised officials are not available to release the amount and that executive tried maximum to release the amount due to my emergency and situation and raised a ticket for Monday. On Monday he has called me and informed nothing can be done and please visit the branch.

Today 9th I have visited the branch and checked the details as all the charges are related to ECS return and still more than 5000 is pending other than the 8000 with the bank. After collecting the details from bank,

Multiple times I have contacted CC and informed, at present I’m out of station and I’m not using this account anymore as I’m unemployed. “You can check the call recordings”

Multiple times I have contacted CC and informed to cancel the daily SMS balance alert from years which is not stopped and I’m being charged regularly.

After getting to know that I’m being charged for ECS return from capital first which I was paying offline through their app, your cc executive guided me to give request for ECS cancellation and he have raised request for the same. Further details not communicated at that time and informed me issue will be resolved. Today when I checked at Bank, my communication is recorded but I’m being charged for ECS, SMS.

Now I’m struggling for my medical expense and to repay my friend. What Kotak is doing is making me to stand on suicide corner and making my finical state worse by worse.

Now I don’t have any option in front of me. When I missed the payment of Kotak loan, again I have been charged for bounce which I received a mail. And couldn’t make my credit card payment on time.

C-[protected]

Reply From Kotak
Dear Abhilash,

Thank you for banking with Kotak Mahindra Bank.

We sincerely apologize you for the inconvenience caused to you.

We would like to inform you that, as per our checks the lien amount accumulated in your account is for the below mentioned charges levied towards your account:

1. ATM decline charges.

2. ECS return charges.

3. Daily balance alerts charges.

4. IMPS transaction status.

We would be unable to reverse the aforementioned charges as these are applicable as per your account type.

Please refer the below link for more clarification which explains the General Schedule of Features and Charges applicable for your account type.

https://www.kotak.com/en/personal-banking/accounts/corporate-salary-account/Edge...⇄

Assuring you of our best services at all times.

Warm Regards,

Shoeb

-----Original Message-----

From : [protected]@gmail.com([protected]@gmail.com);
Date : 7/9/2019 4:07:51 PM
To: "webform.[protected]@kotak.com"(webform.[protected]@kotak.com);
Subject :Customer Service Center (Kotak Mahindra Bank)

Details are as follows :
Name: ABHILASH R
Email: [protected]@gmail.com
Mobile number: [protected]
Type of customer: Existing Customer
Complaint: Please check my attached document. I have lost 8k from my unused bank account.
I authorised Kotak Mahindra Bank to call on the above mentioned number and this consent will override in case of a registry with DNC/NDNC.

Very bad customer service on 4th i gave call to customer services that i want to settlement the amount they said we have put the request you will get the call but still no body calls me. Then i got the call from collection team to pay 280 as a minimum amount and your account will get unlock. I made the payment 300 rs but still they kept my account balance on hold. Today i call customer service he told me that you have to make 5200 payment. I think they themselves dont know. Due to this my emi has got bounced. Such a bad service. Also on mobile app the minimum amount due was 280. And now the are saying 5250.

Hi, i used kotak credit card for purchases and got it converted to emis. 4-5 days before payment due date i logged in my account but there were no cards in my account i called customer care they told me your card has been blocked due to some review i asked them for reason but they haven't given any reason. At that time my saving account had more than 3 times of funds of total outstanding amount and there were no delays in any payments which were due. Now they are saying your card is blocked and you need to pay total outstanding immediately. It all started when i received another kotak credit card last week around 3-4 july 2019. When i tried to generate pin a message appears that "expiry date is wrong" and i was using expiry date which was printed on card. I think there is something wrong going in their card section. So i request unblocking my cards asap and make it regular. My crn 4*705. My email id is [protected]@gmail.com for connecting with me.

I paid my transaction at a due date but the same amount will auto debit failure charges hpn later on i don't whatever the amount i have a due i paid that.. And auto debit failure charges it's nt my fault and plze can you recheck my auto debit failure charges and moreover i got gst taxes also in this auto debit failure amt please as soon as possible can u deactivate auto bebit option on my account or else plaze waive off my amount reflected in the statement auto debit failure charges.

Dear sir,
My credit card [protected] due date of repayment is 16 july 2019 even did not received the mail and card statement. But today i received two telephone calls from your bank and threatening me to deposit the 33000/- on or before 16 july. They told me to deposit the amount and everyday you will received the fifty calls and they used unparliamentry language, i have the recording, the telephone numbers are as - [protected], [protected] at 5.11 pm, 5.18 pm.
I am always deposing on time, even my last date is very far. Sir take the action on my complaint and action taken should be report to me.
I am harassed by the telecallers, what kind of the banking is this instead of sending the account statement they are calling me and threttening me.
I am harassed by the bank employee.
Thanks
Anup singh

Hallo sir
my credit card no [protected] my crn no[protected] ac no [protected] sir main kotak mahindra bank ka credit card use karata hu meri salary a/c bhi vahi bank main hai mera payment kabhi kabhi lete aa jata hai to salary aati hai to bank wale turant meri salary hold karwa dete hai mera aaur koi income nahi hai khali salary hai aur puri ki puri salary bloak ki jati hai aur bank se kaha jata hai ki aap payment karawa do tabhi aap ka hoid hat jayega abhi salari puri hold pe hai to ham kaise inaka payment kare aur hisab ke bahare mera payment ho chuka hai fhir bhi hold lagwaya hai

thanks
jitendra kadam

Dear sir,
My name is yashi srivastava and i am from Allahabad. Today I have transferred the 2000/ amu in my kotak account from payzapp app and the transaction is successful but amount is not credit in my kotak account. Please resolve this problem as soon as possible.
Regards
Yashi srivastava
CRN num_[protected]
Email id - [protected]@gmail.com