Kotak Mahindra Bank Complaints & Reviews

Hello,

I m salary account holder of kotak bank.
My account no :[protected].

I have given request from mobile app for more than 5 times but still not got a single statement via email.
I want only current month statement,
As well as i don't want any charge in my email statement

Im very disappointed with this.

Reply as soon as possible

I m kotak mahindra bank account holder, for some personal work, i needed my saving account statement so i request for account statement from my mobile app of kotak, they said it will be send by email in 24 hr but no email statement nothing.

again i called there stupid call care, i follows their ivr then same happend they said within 24 hr i will get my bank account statement via email.

so kindly send me my 3months account statement.

and i don't want any extra debits stupid hiddin charges in my account. i want my statement only one time ..

bloody ### service and non scence bank

I had credit card payment due for only one month and from 5 days before this bank tele callers started torcher asking the payment confirmation if one call is answered there was minimum of 15 call asking for the same, even after the payment of the bill same torcher started asking to make payment again one call is answered again 15 calls asking for the same due to this i am facing mental torcher.

Loan is disbursement without my confirmation and fund is not completely credited in my account.

After my loan approval i got mail from kotak email ankur. [protected]@kotak.com for confirmation of loan terms and disbursement, where i have reverted them to not disburs amount but suddenly i got message on 30th june (Sunday) that loan is disbursed and monday morning 156000 got credited in my account and receive message for check for remaning amount as this was bailnce transfer.

I have immediately reverted on that mail to not cancel my loan and asked why this happens. There is not any response even i have added compliant on kotak website but not any response.

On 6th july they have submitted 1539000 to hdfc loan for fore closer and that loan is closed but still i have not received any response from kotak and remining amount is not created in my account.

Expecting resolution for this fraud.

I have linked my aadhar number to my kotak bank on 5 july 2019 .Still on uidai website it shows your aadhar number is not linkedin to bank account.I visited the bank and asked then to update details on npci portal as well so that I can receive my dbt payment.bank said they updated details on npci portal . Please help.I really need to get linked my bank account to npci portal .Please help me please .At starting there was my account in axis Bank which did not help me .They didn't do anything so I opened a new bank account in kotak bank .
Even after linking aadhar number to bank account in kotak bank still on uidai site they show your aadhar number is not linked to bank account.
What should I do?
Kindly help
This is really necessary for me as I want to receive my scholarship amount.

I get a call from this lady no. +91-[protected] and she starts explaining the benefits of credit card
I ask her to email or msg me more details
And the same night, i get a message that statement for the credit card is generated and i i must pay by 23 july 2019,
And this has happened before two
I didn't complain cause i was being charged 300-400inr per year
And it ran for 2-3 years
But i know for sure that kotak is running a scam
They dont have a support team, their stupid ai (Kya) is useless, the helpline no[protected] is again ai and is useless, tried calling 4 times and it can't even listen to the crn
I have the lady's complete call recorded and is proof that i only inquired about the benefits and made no promises on wanting a card

I need someone from kotak to apologise and make sure they prevent this scam, if they dont know anything about it

Myself Abhilash R and started using Kotak 3 years before. This year beginning, I have lost my job and had to relocate to Kochi. Post this incident I have not used the salary account and multiple times I have updated this in customer care. Meanwhile I have an existing loan with Kotak, running loan with capital first and credit in card. due to some financial issue I couldn’t' pay the credit card payment and proactively called customer care for a settled and got approval for 7500 x 4 months which dated 7th of month and 1st month EMI paid.

For loan also, somehow, I’m managing and paying on each month. Kotak Bank is not allowing an individual to get out of the financial services period and making it worse day by day by charging extra.

Issue:

On 6th July i have borrowed some money from my friend to my Paytm Bank account for my medical expense as I have diagnosed a bump on my forehead for surgical removal. “Snap attached” By mistake I have transferred the amount to kotak Salary account instead of Axis so that I can swipe in hospital, immediately my complete amount “12000” got blocked in my account by credit card & banking account. And I called support -credit card and requested to unblock the amount on 6th eve after having a conversation of more than an hour. Then after checking my balance the available was 4100 change. For clarifications again, I called support – banking department and they have informed everything are bounced charges and at present authorised officials are not available to release the amount and that executive tried maximum to release the amount due to my emergency and situation and raised a ticket for Monday. On Monday he has called me and informed nothing can be done and please visit the branch.

Today 9th I have visited the branch and checked the details as all the charges are related to ECS return and still more than 5000 is pending other than the 8000 with the bank. After collecting the details from bank,

Multiple times I have contacted CC and informed, at present I’m out of station and I’m not using this account anymore as I’m unemployed. “You can check the call recordings”

Multiple times I have contacted CC and informed to cancel the daily SMS balance alert from years which is not stopped and I’m being charged regularly.

After getting to know that I’m being charged for ECS return from capital first which I was paying offline through their app, your cc executive guided me to give request for ECS cancellation and he have raised request for the same. Further details not communicated at that time and informed me issue will be resolved. Today when I checked at Bank, my communication is recorded but I’m being charged for ECS, SMS.

Now I’m struggling for my medical expense and to repay my friend. What Kotak is doing is making me to stand on suicide corner and making my finical state worse by worse.

Now I don’t have any option in front of me. When I missed the payment of Kotak loan, again I have been charged for bounce which I received a mail. And couldn’t make my credit card payment on time.

C-[protected]

Reply From Kotak
Dear Abhilash,

Thank you for banking with Kotak Mahindra Bank.

We sincerely apologize you for the inconvenience caused to you.

We would like to inform you that, as per our checks the lien amount accumulated in your account is for the below mentioned charges levied towards your account:

1. ATM decline charges.

2. ECS return charges.

3. Daily balance alerts charges.

4. IMPS transaction status.

We would be unable to reverse the aforementioned charges as these are applicable as per your account type.

Please refer the below link for more clarification which explains the General Schedule of Features and Charges applicable for your account type.

https://www.kotak.com/en/personal-banking/accounts/corporate-salary-account/Edge...⇄

Assuring you of our best services at all times.

Warm Regards,

Shoeb

-----Original Message-----

From : [protected]@gmail.com([protected]@gmail.com);
Date : 7/9/2019 4:07:51 PM
To: "webform.[protected]@kotak.com"(webform.[protected]@kotak.com);
Subject :Customer Service Center (Kotak Mahindra Bank)

Details are as follows :
Name: ABHILASH R
Email: [protected]@gmail.com
Mobile number: [protected]
Type of customer: Existing Customer
Complaint: Please check my attached document. I have lost 8k from my unused bank account.
I authorised Kotak Mahindra Bank to call on the above mentioned number and this consent will override in case of a registry with DNC/NDNC.

Very bad customer service on 4th i gave call to customer services that i want to settlement the amount they said we have put the request you will get the call but still no body calls me. Then i got the call from collection team to pay 280 as a minimum amount and your account will get unlock. I made the payment 300 rs but still they kept my account balance on hold. Today i call customer service he told me that you have to make 5200 payment. I think they themselves dont know. Due to this my emi has got bounced. Such a bad service. Also on mobile app the minimum amount due was 280. And now the are saying 5250.

Hi, i used kotak credit card for purchases and got it converted to emis. 4-5 days before payment due date i logged in my account but there were no cards in my account i called customer care they told me your card has been blocked due to some review i asked them for reason but they haven't given any reason. At that time my saving account had more than 3 times of funds of total outstanding amount and there were no delays in any payments which were due. Now they are saying your card is blocked and you need to pay total outstanding immediately. It all started when i received another kotak credit card last week around 3-4 july 2019. When i tried to generate pin a message appears that "expiry date is wrong" and i was using expiry date which was printed on card. I think there is something wrong going in their card section. So i request unblocking my cards asap and make it regular. My crn 4*705. My email id is [protected]@gmail.com for connecting with me.

I paid my transaction at a due date but the same amount will auto debit failure charges hpn later on i don't whatever the amount i have a due i paid that.. And auto debit failure charges it's nt my fault and plze can you recheck my auto debit failure charges and moreover i got gst taxes also in this auto debit failure amt please as soon as possible can u deactivate auto bebit option on my account or else plaze waive off my amount reflected in the statement auto debit failure charges.

Dear sir,
My credit card [protected] due date of repayment is 16 july 2019 even did not received the mail and card statement. But today i received two telephone calls from your bank and threatening me to deposit the 33000/- on or before 16 july. They told me to deposit the amount and everyday you will received the fifty calls and they used unparliamentry language, i have the recording, the telephone numbers are as - [protected], [protected] at 5.11 pm, 5.18 pm.
I am always deposing on time, even my last date is very far. Sir take the action on my complaint and action taken should be report to me.
I am harassed by the telecallers, what kind of the banking is this instead of sending the account statement they are calling me and threttening me.
I am harassed by the bank employee.
Thanks
Anup singh

Hallo sir
my credit card no [protected] my crn no[protected] ac no [protected] sir main kotak mahindra bank ka credit card use karata hu meri salary a/c bhi vahi bank main hai mera payment kabhi kabhi lete aa jata hai to salary aati hai to bank wale turant meri salary hold karwa dete hai mera aaur koi income nahi hai khali salary hai aur puri ki puri salary bloak ki jati hai aur bank se kaha jata hai ki aap payment karawa do tabhi aap ka hoid hat jayega abhi salari puri hold pe hai to ham kaise inaka payment kare aur hisab ke bahare mera payment ho chuka hai fhir bhi hold lagwaya hai

thanks
jitendra kadam

Dear sir,
My name is yashi srivastava and i am from Allahabad. Today I have transferred the 2000/ amu in my kotak account from payzapp app and the transaction is successful but amount is not credit in my kotak account. Please resolve this problem as soon as possible.
Regards
Yashi srivastava
CRN num_[protected]
Email id - [protected]@gmail.com

On november 8th 2018 rs 1726 was paid to flipkart and due to some error the transaction failed and flipkart refunded the amount on 13th november but still its been more than 6 months passed the amount is not yet reflected in my kotak account. The customer care is one of the worst one which tells it is working but it does not do anything to refund my money.

Due to financial crisis, i have raise a settlement from my side from april 2019. I want to know the status of the settlement status.

How to paid 1st due payment after getting settlement letter or after paid 1st initial payment?

Suggestion from bank side first pay the initial payment and get letter.
Is this right procedure?. I think its false promise from bank side.

Why was delay to proceed to my settlement process?

Hi,

I have received a call from mr. Sanjay gupta ([protected]) claiming to be advocate and threatening us to pay inr 33, 000 against barclays credit card due 10 years ago. However, we had already done the settlement for the same 10 years ago. He has threatened us to file a suit in patiala court and have to pay bail of 1 lakh.. When we approached kotak bank, the manager informed us to ignore the threat as we have settled the account. We haven't received any prior official communication about this.

This call was against my father who is currently suffering renal kidney damage. We are already going through tough time.

Request you to please look into this else i will approach the consumer forum for harassment case.

Regards,
Harshada

Hello,

I have a savings account and a credit card of kotak mahindra. I paid my kotak credit card bill on[protected] from my kotak savings account through their application. The amount has been deducted from my bank account and i did not get any confirmation messages regarding that. Today is[protected]. Till now the bill amount that i paid is not reflected in my credit card. But in the transaction history of the savings account application, i can see the transaction with the credit card. But i am unable to take the screenshot of transaction from the application due to their security policy.

I called the customer support service and they are making fun at me by transfering the call from one to another. Savings account team says that i need to raise a complaint with credit card team and credit card team says that i need to raise a complaint with savings account team. Now i have no idea about the money that i paid. The due date of my credit card bill is on[protected]. They says that they will charge me interest rates if the bill amount has not been credited on due date. I paid the bill amount on[protected] that is 6 days early. I reallt felt the customer support like a scam. I need this issue to be resolved soon and the amount that i paid towards the credit card should be reflect before the due date. I have sent several email to your authorised departments but there is no reply from their side. Here is the details regarding my bank account. Thank you.

Account number : [protected]

Regards,

Adhil k a
[protected]

Before applying credit card they said card is life time free without any joining fee and annual fee, and any fee waiver conditions, i confirmed with them many times, they said they will apply a voucher so that credit card become life time free. But after receiving card they saying there is no life time free, i need to pay annual charges and fee waiver conditions are applicable. They are misleading customers to take credit cards. After that cheating customers. This is really fraud.

On 29/6/19 i made a transfer of rs2000 from kotak upi aap. Transaction status shows failed. But amount is deducted from my account and no refund is given

When i try to search the status from my transaction from transaction id it show wrong transaction id.

Same case happened with me on 25/9/16 when i send rs 20 from kotak upi app to [protected]@okicici (Upiid) it also show failed transaction. But refund is still not processed.

Toll free no. Is also not working

I have received a call from +[protected] this number he he will provide me a job in kotak mahindra bank i have paid 5000 against this.. Because he said we will provide you direct joining.. He said he is from cp branch and he is directing from kotal mahindra bank.. But he has not provide job yet. I had pay through paytm number. He is having paytm njmber [protected]