[Resolved] Kutchina / Bajoria Appliances — amc service not received for chimney | |
I had requested for amc service of my kutchina vogue chimney on 04/03/2018. Docket number [protected] generated against my service request on 07/03/2018. But service not received till date after several request. So after several request and mental harassment i had requested through e-mail dated 30/04/2018, to refund my amc money that company had collected in advance. Hope you will co-operate to avoid any further litigation. Thanks for reading. Your dissatisfied customer Sanjoy mazumder Guwahati-781012 Was this information helpful? | |
Jun 16, 2018 Complaint marked as Resolved Kutchina / Bajoria Appliances customer support has been notified about the posted complaint. Verified Support May 15, 2018 Kutchina / Bajoria Appliances Customer Care's response Hello! We understand that your experience with us was not very pleasant. This certainly does not match our standards and level of commitments. We will surely take strict actions against the concern. Request you to share your contact details for us to have a check and do the needful. Regards, Team Kutchina | |
 3 Comments | |
Comments
My contact details like two phone numbers and e-mail ID already informed to you on previous mail alongwith AMC Id. Why you are asking the same again ?
How ever for your ready reference again informing as follows
Phone - [protected]
Phone- [protected]
Phone - [protected]
Email - [protected]@yahoo.com
Address- 601/D, Gokul Niwas, Near Adabari Tinali SBI, Guwahati-781012
Do not just ask for contact details. As the same should be available with your company against my AMC ID[protected]
So reply logically not casually.
How ever for your ready reference again informing as follows
Phone - [protected]
Phone- [protected]
Phone - [protected]
Email - [protected]@yahoo.com
Address- 601/D, Gokul Niwas, Near Adabari Tinali SBI, Guwahati-781012
Do not just ask for contact details. As the same should be available with your company against my AMC ID[protected]
So reply logically not casually.
Kutchina / Bajoria Appliances Customer Care's response, Jun 26, 2018
Verified Support
Hi,
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Meanwhile you can also call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
Against my 3 Year AMC service, I was assured to receive 9 AMC service.
6th AMC service provided on 30/11/17.
There after I had requested for 7th AMC service and docket number [protected] informed to me on 07/03/2018 but no service received. I had made several complain but no response.
So I have requested again for AMC service and docket number-[protected] informed to me and technician visited on 19/06/2018 and provided service.
As the validity of My AMC Id[protected] is about to expire on 04/07/2018, I have requested for AMC service today 03/07/2018 as I have to receive two more AMC service.
Now my point is that whether I will receive two pending AMC service even after date of validity of my AMC ID[protected] Dated 05/07/2015.
Thanking you
Sanjoy Mazumder
6th AMC service provided on 30/11/17.
There after I had requested for 7th AMC service and docket number [protected] informed to me on 07/03/2018 but no service received. I had made several complain but no response.
So I have requested again for AMC service and docket number-[protected] informed to me and technician visited on 19/06/2018 and provided service.
As the validity of My AMC Id[protected] is about to expire on 04/07/2018, I have requested for AMC service today 03/07/2018 as I have to receive two more AMC service.
Now my point is that whether I will receive two pending AMC service even after date of validity of my AMC ID[protected] Dated 05/07/2015.
Thanking you
Sanjoy Mazumder
Kutchina / Bajoria Appliances Customer Care's response, Jul 21, 2018
Verified Support
Hi,
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
We understand that your experience with us was not very pleasant. This certainly does not match our standards and levels of commitment. We will surely take strict actions against the concerned issue. Please send your contact details to customercare@kutchina.com or call us at our toll-free number: 1800 419 7333.
Regards
Team Kutchina
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20, Chinar Park, Rajarhat, Gopalpur, Kolkata, West Bengal, India - 700157
During previous services I had similar experience. After receiving docket number I had to wait for about a month and to request again to receive service.
My contact details are
Sanjoy Mazumder
Email - [protected]@yahoo.com
Phone-[protected] and [protected]
Thanks for reply.
Please accept our sincere apologies for the inconvenience caused. Request you to share your contact details for us to have a check and do the needful.
Regards,
Team Kutchina