[Resolved]  Kutchina / Bajoria Appliances — not receiving service for kitchen chimney against 5 yr service contract

On the 3rd day following the date of the complaint the service has been finally rendered. Many thanks to Indian Consumers Complaint Forum (my rating for the Forum: 5*).

I bought a kutchina kitchen chimney (flora) from Khosla Electronics, 131/28 NSC Bose Road, Kol: 40 on 25.12.15. Model no. is [protected], invoice no. is 2422/1516/08174.

I was given the phone no. [protected] so that i could avail of 4 free services. However, after repeated calls nobody came to give the free service. After many calls I received free service on 8th August 2016. I have several appliances at home. Each of them came by for AMC this year, except Kutchina. Since I am the customer it is also my responsibility to arrange AMC for my machine. I called up [protected] & asked if they could arrange for AMC preceded by service.

My docket no. is 19160. Again, after much cajoling, someone from S D Services came by for AMC on 28/08/17. Before signing the AMC, I requested for service of the machine. Some one by the name of M Mondal from S D Services came by & asked if i had kerosene at home for the cleaning & service. Kerosene has been out of the market for the last 6 to 8 months. I told him that getting kerosene was impossible & asked if there is an alternative. His answer was that there is no alternative. He said he would come back on Monday 4th of September. I gave him a cheque for Rs 1700.00 for the AMC & told him to bank it only after they gave service. A whole 2 months have elapsed but no one came by to give service.

I had called Mr Santanu Das, Manager of SD Services, phone no. [protected], when i gave the cheque to Mr Mondal, & explained to him that he should call me before banking the AMC cheque. No calls from them but i was informed by my bank that my cheque had bounced. Since the service was not given by them, my cheque should not have been banked, as per my discussion with Mr Santanu Das. Incidentally, they did not think it is important to get back to me about the dishonored cheque.

Meanwhile, burnt oil is dropping on cooking vessels spoiling the food. I have contacted the service vendor several times over the last 2 months. Every time they promised to send the service man but failed. This has happened several times. Feeling helpless i bring the matter to this forum hoping for a solution to the problem.

A week after i had put a complaint on this website, someone called up from Kutchina regarding service of the chimney. The gentleman who came along to render the long pending service was from S D Services. He did a good job & even replaced two t-pipes that were causing the oil leakage.

To be honest, I never quite expected to receive the good service i got this time. Kudos to the forum who made it happen. Please accept my gratitude for your intervention! The rating of 4 stars is for you!