[Resolved]  Bharti Airtel Ltd. (DSL) — Discrepancy in Bill

Address:Patparganj, New Delhi - 110092, East Delhi, Delhi

We requested for the activation of Static IP Service on our corporate landline number i.e.[protected] few months back (please refer to the trailing mail for the exact date & time). As usual with Airtel it was taking a long time, so I contacted 121 to check the service request status the same day, I was given the option to deactivate the service by them, assurance that we won't be charged any amount. But, the same amount i.e. Rs. 5, 000 + taxes, etc.'s reflecting in our bills till date, I even contacted Airtel Appellate Team regarding the issue, received a mail that the issue will be resolved within the next 4 days (automated mail) but still waiting for a call from them. Finally, Airtel has barred our services.

Wish, if there was FLP Service (Fixed-Line Portability Service) in India.

Warm Regards,
Vikas Chadha
Sr. HR Executive
Brisanzia Technologies Pvt. Ltd.
Mob.: +91 - [protected]
Email: [protected]@brisanzia.com
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Aug 14, 2020
Complaint marked as Resolved 
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BHARTI AIRTEL INDIA PVT.LTD. — EXCESS BILL

MYSELF KRISHNAKANT PATEL, RECD AIRTEL BILL FOR FOR MONTH OF 9TH OCTOBER, 2008-9TH NOVEMBER, 2008

THE BILL WAS IN EXCESS AS IT COMES USUALLY.

ALSO, THE NUMBER[protected] WAS CALLED 478 TIMES 21ST OCT - 23RD NOV, 08. WHICH IS VERY UNUSUAL & ALSO THE NO. IS NOT TRACEABLE & IS NOT EXISTING.

WE KINDLY REQUEST YOU TO PLEASE CHECK INTO THIS MATTER & REVERT US BY EARLIEST.

THANKS FOR YOUR CO-OPERATION.

Bharti Airtel — issues regarding the bill.

name - rahul abhishek.

land line no[protected].

iam having an issues regarding the bill.

last year may 2010 i activated the air-tel pc secure having the full idea that its chargeable, Rs 100 will be charged for the service per month.
but after using the antivirus for one 2 or 3 days i uninstalled the antivirus, as it was making my system very slow. after that i made a call to the airtel customer care so that i can ask them for my antivirus DE-activation ,in return i was told that the antivirus (airtel pc secure) is totally free with my plan(899- unlimited).
so it doesnot really matter whether i use it or not.

But last week i got a call from airtel and they told me that its not free ,instead its chargeable.

so i have been paying Rs 100 per month for the last one year, just because one of your customer care executive passed on the wrong information to me.
so in total i paid 1300 rupees which i should not have paid.

my total outstanding bill is around 2400.
every day i get a call from airtel regarding the outstanding bill, but nobody cares to sole my issue.

i want this issue to be solved as soon as possible. and i want that extra amount which i have been paying for the last one year(1300) from may 2010 to July 2011 to be refunded or adjusted in my current outstanding bill of 2400.

at the same time i would also like to tell you that my connection has been bared from last Friday without any information. i already told the customer executives that i will only pay the bill after the issue is solved.

so kindly look in the matter.
Response Awaited!
Namaste Mr. Chadha,

Further to our discussion dated 17 July 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste Mr. Chadha,

We would like to inform you that your concern listed 17 July 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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