[Resolved]  BSNL Chennai, BillDesk & Standard Chartered Bank — Issue in payment of online bill (Phone:24513641 Trn No:TX[protected])

Address:

Tamil Nadu

An amount of 849.00 was deducted from my Standard Charted account (Trn No:[protected]-[protected] on Feb 26 2013 for payment of BSNL bill using Standard Charted Net Banking from BSNL Portal. Despite the amount deducted from my account. It was not reflected in BSNL portal. After checking with BSNL & their payment gateway Bill Desk, they have confirmed that the amount was not received at their and have advised to contact my bank to initiate a refund. But the Standard Charted Customer Care in their communication dated Mar 6th have simply said that Bank records say that the transaction has been done and are asking me to demand a refund from the Gateway. Neiter the Bank not Payment Gateway has refunded my money.

Despite approaching BSNL, Bill Desk & Standard Charted bank the refund of 849 Rs to my account has not happened and I am being asked follow up with the Bank & the Payment gateway despite the fact that they were the service providers of net banking. And despite the transaction failure neither the payment gateway nor the bank are ready to provide the refund.

"I want the refund of the amount deducted from my SCB Account for which the online transaction failed.

Amount deducted from my account:

26/02/2013
PAYMENT GATEWAY BSNL NATIONWIDE LANDLINE PAY 00 INR 849.00

Communication from BSNL Billdesk Customer Care:
From: <[protected]@billdesk.com>
Date: Wed, Feb 27, 2013 at 1:12 PM
Subject: Re: Issue in payment of bill (Trn No:TX[protected])
To: CBC CHENNAI <[protected]@gmail.com>


Respected Sir,

Amount got debitted from bank but no "" Bank Transaction ID "" generated , as it is failure transaction.
Request you to kindly suggest subscriber to appraoch bank for refund of the amount.



Thanks & Regards,
Subhash.S
BillDesk Operations - Hyderabad
________________________________________________________________________________


Ref of communication with the Standard Charted Customer Care:KMM12887448I15977L0KM:


Ref: 02/13/105522/LIB

Dear Mr. Dash,

This is with reference to your e-mail dated February 27, 2013 regarding your
account held with us.

On reviewing our records we wish to confirm you that the payment effect by you
towards the merchant BSNL Nationwide Landline has been successfully transferred
from our end via transaction reference number 65370014.

Hence we request you to directly liase with the merchant for the refund of the
same. Trust the same clarifies your concern.

It would be our pleasure to render any further assistance or clarification that
you may require. Please quote the above reference number in your future
correspondence.

We thank you for banking with us and assure you of our best services always.

Yours sincerely,

Sejal k Rana
Officer - Customer Care"