Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
Fraudulent debits from prepaid account of my mobile no.[protected] without my consent/option. After debit also no confirmation message. Daily verification and remembering the balance has become headache. Call centers replies are irrelevant and
frustrating. Matter was taken up with Zonal office by mail @ [protected]@bsnl.co.in .Details of debit are under :

1) 21/11/12 - Rs.20, festival contest deactivated by ON Mobile.
2) 10/1/13 - Rs.5 out of balance of Rs.11, complaint settled/deactivated on 16/1/13
3) 18/1/13 - Rs.15.

Kindly arrange to credit back.

My unit has a broadband connection which was applied on telephone number[protected] from Bsnl from 03 Jan 2012. Ever since the connection was established, the broadband was not functional and it was repeatedly brought to the notice of the Bsnl personnel personally and in writing including informing the JTO(P) and the SDE(P) of Bsnl Office, Kathua. It was only after a letter from the unit office was written to the Divisional Officer(Phones), Kathua that the connection was installed in a functional state by the JTO on 29 Mar 2012. This unit has applied in writing for a refund of the monthly charges (Total of Rs 1522.56) for the period that the connection was not functional but the same has not been received till date. Further more, now the broadband connection becomes non-functional after 6 p.m. every day for the last one week. Despite noting down the complaint to the Bsnl office everyday, no corrective action has been taken in this regard. Representative of this office was told to call up on the Bsnl Broadband complaint number 1504 but till date, no customer care representative has been taking the call despite numerous efforts. I request that the Bsnl personnel be informed about the problem faced by my unit and corrective action be taken at the earliest.

My BSNL Sim was blocked, please give new PUK code to unlock the SIM. SIM No.[protected] and cell no.[protected] Name Podicheti Rudra chary H.No.20-4-19 ayodya nager,shanthi nager Vijayawada-Krishna(dist). Please reply to [protected]@gmail.com

Dear sir/madam,

i had lost my phone and i want my old number..my number is [protected] .but your officer said me there is no information about my number...and also saying that they can't do anything in this case....

i was using that number from last 4/5 years...first i have postpaid and then i migrate too prepaid....but now there is full information about my postpaid number but nothing for my prepaid number......so now what can i do??????

This is to inform you that I, Anwesha Ganguly, am a dedicated BSNL prepaid mobile customer, and have been using this number ([protected]) since 2008.The reason of complain are :

1. I have made a recharge of Rs. 51 (net pack) on 15.01.2013 and have been calling customer care for more than 10 times since yesterday in order to get the Internet settings for my handset (HTC Wildfire), but have still not received it yet.

2. In order to bring to their notice that they have still not sent me the settings in spite of calling them innumerable times, I was 'welcomed' with rude behaviour, abusive languages, mockery of myself and they had hung the call on my face without even finishing the conversation .

3. Moreover, during my conversation, they had activated caller tune service intentionally without my knowledge and Rs. 42 (Rs 30 + Rs 12) was deducted INTENTIONALLY!!!

Two of the customer executive names as far as I remember are VAISHALI & CHANDAN


I am very disappointed and this is UTTERLY DISGUSTING AND DISAPPOINTING from a renowned and esteemed service provider like BSNL!!!

I am writing to you for necessary action to be taken and provide me the settings and my refund of Rs. 42 and Rs 51 as early as possible. Kindly look in to the matter.

Looking for your reply
Regards
Anwesha Ganguly
[protected]

Initially, I have got an automated call for song selection and without pressing any key 12 Rs. has been deducted from my account on dated 20.12.2012.
i have lodged a complaint for caller tune inactivation and refunding of that amount through customer care 1503.
they have responded that your tune has inactivated and provided me complaint number with assurance that your money will be refunded after 15 days. These are complaint numbers L20HP304575 (Dated 20.12.2012, 6:32 PM) and L20HP304733 (Dated 20.12.2012, 6:50 PM)

Now on 16.01.2013 they have again deducted Rs 30 from my account as it was inactivated at that time and i had tried their number 1503 but its not connecting due to their server problem.

please help so that this type of irritating services can be stopped

I,DR.SAUMYAJIT DATTA,A WEST BENGAL HEALTH SERVICES CADRE ENT SURGEON,AM USING CELLONE PREPAID SIM SINCE 2004.I ALWAYS KEEP MORE THAN ADEQUATE TALK TIME WITHIN IT.NOW I'VE BEEN TRANSFERRED TO ALIPURDUAR SD HOSPITAL;WEST BENGAL;750 KMS AWAY FROM KOLKATA FOR LAST FEW YEARS.SINCE 11/01/13 EVENING MY CELLONE KOLKATA PREPAID SIM SUDDENLY GOT LOCKED;NOT WORKING IN ANY MOBILE HANDSET.SIM NO.-[protected].

PL DO THE NEEDFUL.


DR.SAUMYAJIT DATTA
ALIPURDUAR SD HOSPITAL;ALIPURDUAR;WEST BENGAL.
ANOTHER MOBILE NO.-[protected].

Dear sir,
I am a bsnl handset user from ponthenpuzha(manimala panchayat,kottayam dist,kerala) in which we have no network coverage at all in our area from many years back.but there is a tower in which ,it is not charged at all.All the bsnl customers are suffering a lot about this.As usual bsnl is the best network providers but here it is of no any use at all.So i kindly request u to do the appropriate solution for this as fast as possible.
your sincerely
Jito Tomy Joseph

Sir,

I have a cell No. [protected], and near about 6 months I got a message from BP-OVRSEA[protected] that you have activated a service of love SMS for that Rs 15/- will be charged for 15 days. i.e Rs.30/- for one month.They have written in the SMS, if you want to unsubscribe the said SMS you send UNSUBLOV to us. But I have not subscribed the said service. After that I tried many times to unsubscribe was in vain. Please stop the above unsolicited sms service as soon as possible and kindly redeem my money.

Thank You.

phone is dead for last week. complaint is not being attend properly

57
regards


vinod kapahi
[protected]
[protected]

hi,
tis s my mobile no [protected] my problem s till oct 31 2012 my mobile was in the plan named as NESAM & then on nov 1 2012 my mobile plan changed to CNI PER SEC several times i tried to contact bsnl customer care but i received an computer voice saying that that i[censored] have low only u can speak with customer care.so i request you to take immediate action on tis & make me to return to NESAM PLAN .thank u

My mobile no. is [protected] and my sim card no. is[protected]...My problem is very small........
Day before yesterday when I was going t make a call suddenly my cell was switched off and when i switched on it. It was displaying that my sim card has been rejected and it also wants me to enter a PUK code.Actually I don't that is a PUK code that's why I do not enter any number and my most precious numbers are also deleted from it.......Please help me!!!!!!!

I am using BSNL EVDO Service(Ph. no: [protected](Noida) - Unlimited 750 Plan). I am Experiencing a problem regarding internet service from BSNL. On 29th November my internet stopped working, so i checked my balance which was around 5400 yesterday dropped to 202 and then dropped to 0 and my account validity also reduced from April 2013 to Dec,2012. As i have unlimited service so it should not be because of my data usage. I have tried to contact BSNL Regarding this issue but have not received any response. I have also Registered a Complaint on BSNL Customer Portal(Docket no: K30UP304210). It's been more than a month and my problem has not been resolved & I have not received any information from the company as well. I have tried to contact BSNL Nodal officer, Noida SSA but no one is picking up the phone. I have also sent an email to PG Appellate Authority, UP west but have not received any response. I want to know on what basis they have deducted 5400 rs. I'll be very thank full to you if you help me in this matter.

My telephone was dead from 8th. July to 19th. August.then again it is dead from27th.Sept 2012 till date
[protected],it is still dead.Inspite of giving a written complaint,through the SDO concerned,to adjust all the bills.I fail to understand why I am still being billed,for services that are not being provided to me.

dear sir,
i am a BSNL prepaid customer...in karnataka bsnl is frequently changing their tariff plans..for sms and also for voice calls...so we are not getting updates for the new tariffs....whenever we r asking to recharge some certain amounts in the shop,dey are getting confused...becoz last month dat certain amount STV was dere but not now...in this way we are getting troubles..except BSNL site dey are not sending sms for this new tariffs...so i request not to change the tariffs very frequently....mainly the sms Packs and Free calls STVs..



Thanks

I am Retired Pensioner A.G.Swamy stating that my land line telephone No[protected] is under faulty condition since from three months back. I reported my complaint to I/C Telephone at Snkaralingapuram and as well as to SDO Telephone at Virudhunagar many more times but nothing action has been taken on my faulty telephone by BSNL staff till this date. I am submitting my complaint that my faulty dead telephone may be rectified at your earlist otherwise my telephone connection may be disbanded with immediate effect.

Hi,

I am from Modinagar[protected], I have handed-over my instrument 24.01.12 and all the necessary document to BSNL office Modinagar.

I have not received any security refund till now.

I have given Rs 2000 as a security at the time of connection & submitted back at the time of handed over on 24.01.12.

Please help us.
Thanks for your cooperation.

Thanks,
vikas garg
[protected]

Dear Sir,

Sub: No Internet Access in Department of Commerce of HBC, Meluakavumattopm for the last one year

This is from Henry Baker College, Melukavumattom, Kottayam district Kerala State, affiliated to Mahatma Gandhi University. Our Computer Lab, Reprographic Centre, and different departments of the college have been connected with internet. The service has been provided by BSNL. The connections were given by Melukavumattom branch office of BSNL through the assistance of BSNL Office Erattupetta. In Department of Commerce of this college, even if there is a net connection, there is no internet access for the last one year. We informed this matter to Melukavumattom Branch of BSNL several times by directly meeting the staff. However, they are of the opinion that the service should be given by BSNL branch of Erattupetta, and moreover, the staff of the BSNL branch of Melukavumattom is of the opinion that the branch office faces shortage of adequate staff and hence this matter cannot be solved. We informed this matter to BSNL Erattupetta several times. However, no steps have been taken so far. Even though the BSNL authorities have given us internet connections in our college, they have not given us the details of the connections and the relevant numbers. We face problems in net access several times but no staff of either in Melukavumattom branch or Erattupetta branch hears our grievance. Expecting a favourable response from BSNL authorities.

On behalf of Principal, Jenipher Carlos Hosanna, Assistant Professor, Department of Commerce, Henry Baker College, Melukavumattom.

[protected]
Melukavumattom

Dear Sir,
Wish to bring your notice, BSNL Telephone exchange of Nemdarganj(Nawada) by department of bihar telecom dist... is violating all kind of environmental acts since it is commissioned.
The notice levels are so high it is impossible for people leaving adjacent to live peacefully .
Residences sleep & children studies are thrown out of gear since years even after complaint to BSNL head India operations.
Generator of exchange while running produces sound level as high it 80 to 90 decibel where in iit is has to be 40 decibel as per govt.. of India environment acts.
Also air conditions plants working 24Hrs. a day throughout the year produces equally bad sound level as so to 90 decibel.
Request for stringent action against responsible officers in violating environment acts of the country, and to set right whole system as per norms.
It is suggested to shutdown the operations until such measures are taken.
Please allow people to live peacefully and set the standards for other to follow environment rules.

Regards.

Sir,
I have applied for transfer of bsnl landline telephone no.[protected] from mother to son.I approached to bsnl exchange serampore with all required documents. Dealing clerk accept the documents and forms. But even after six months job has not done. when i asked about the delay i got different reply at different times like dealing person is on leave, he is not in his table,supply failure,computer system failure, lost your documents are few excuse.
Hence i request you to take appropriate measure to solve this problem.
yours faithfully,
Subrata chakraborti