Lava Mobiles Complaints & Reviews

I have purchased a lava iris x5 4G before 2months and my phone has a problem from the time of purchase. It restarts automatically some times while working or in ideal and at the time of restarting it stops at LAVA logo screen and flashes screen on and off and not booting after that. I have given phone to " touch technology" near arumbakkam, chennai service center 2 times at first they just flashed firmware and given and next they sent to your lava main service center for rectifying the problem. after 20 days i got my phone back from service center stating that problem has been resolved. But still now the problem has not yet solved and service center person also not understanding what my problem exactly. i have attached a video file for your reference of my phone problem. kindly give me a proper solution or replace my phone.

Phone IMEI No: [protected]/699

My lava iris X8 has been exchanged with some other phone ...its been one week since I have given my phone in nearby Lava care which is in the city, Dasuya ... My phone's IMEI numbers are
1 :-[protected]
2 :-[protected]
The head of the dasuya lava care centre is not responding to any of my calls.
Kindly, help me out or otherwise i am going to forward the case to police.

I am suresh kumar from tuticorin, tamilnadu.
i had a problem in my lava iris 405.my mobile's wifi and blutooth not working properly.
i give the mobile to lava care in tuticorin as on past week.
and the service enginner not solve my mobile problem also he break my lava touchscreen.
then he repaired my mobile tochscreen.
but he got my money rs 1265.

now i want to know what is the exact prize for touch scrren.
and pls give me my money refund.

My phone was damaged during my work, by chance its board has been damaged and when Iwent to the lava service centre, they have just updated the software which was useless and Then they said the battery has been damaged, then afterwards said that its board has to be replaced which is gping to cosr 2600Rs . but my phone is still is in warranty period then qhy ther are asking a too high cost and at4000 a new phone is coming.

Sir, i submit the SHIVANI MOBILE SOLUTION LAVA CARE CENTRE at kasganj in uttar pradesh battery for replace due to performance is weak.i submitted the battery on 19.01.2016 .all staves rude beahavier with me and not give the battery.so please sir send the battery immediatly otherwise i am going to court for complain.pls think it over.

name-shyam
workorder number[protected]
mob.no.-[protected]
modal-IRISX1ATOMS
COMPALAIN AGAINST TO-SHIVANI MOBILE SOLUTION LAVA CARE CENTRE(mob.no.-[protected], tin.no-[protected]) at kasganj in uttar pradesh

I have submitted my mobile in lava care dilsukhnagar but the agent is not responding properly...plz try to resolve my problem ASAP./here he takes 15 days time to reover the security email for lava pixel v1 phone

Dear sir,
I bought a lava mobile model no.Iris X8 on 16.07.15 from a retail outlet along with one year warranty card. after one week mobile not working properly and submit a service request to customer care center, he take the mobile to service but till not take care to resolve the issue. so i have problem from last 3 month not responded. I spoke to many person in the company to be resolve the issue. at the same time i so lot of wasting my time as well money.
Till not resolved. Please do to needfull. I expecting for favourable reply to resolve (repair) the issue.
Consumer Name : Anu Radha
Mobile No : [protected]
Product: LAVA mobile Model IRIS 8
IMIE No:[protected]
Purchase date 16.07.15
Complaint No:742962
service centername:Global Communication, Ambattur, chennai.

I am purchase lava iris x5 set in may month.company give the assurance of software upgradation from KitKat to lollipop verson.but after many months go to service center now they do not upgrade my software.

Hello Lava Care,

Good Day!!

I feel very bad regarding this issue. As per your conversation you informed me that your mobile phone was ready and I got the hand phone yesterday, i.e. 20 Jan 2016 in your service center.

After getting the hand phone on service center the phone was working well for some hours, then after same problem will come "Over Battery Temperature" please remove the battery the same error message will come again.

May I know the reason for this error message, I submit the hand phone on 4 Jan 2016 in Chennai service center and received the hand phone on 20 Jan 2016 yesterday. More than 16 days my hand phone on in service center only. But the problem was not solved so far.

Kindly let me know what is the exact solution for this problem. As I am contacting you regularly past 2 months regarding the hand phone issues. Hope you also know that.

Here I attached the screenshot of the error message has passed on the hand phone, kindly check the attachment and provide me exact solution in this regarding.

Looking forward to hear from you soon

Regards
Vijayakumar C A
+91 [protected]

Lava flairz1. Mobil's. Not coming god charjing .and no sensor lights. 2000 mah lion battery not coming 5 hours charjing ..wast battery.. Plz replaced my lava flairz1 to an other mobile

I gave my Lava Iris X5 mobile for repair stating that it has problem regarding speaker and microphone on 28/12/2015 at S V communications Kukatpally, sai vikram towers they told me that it will be repaired within in 4 days. But when I went on 10th they said that it was not repaired yet as they did not get parts. I took back the phone for their lazy and negligence in their work. As my brother is leaving and it is urgent to get the phone repaired. I immediately called the so called Lava Customer Care center [protected] and spoke to Sagar. This person asked he will speak the service centre and i gave my phone them them, this S V communications started changing their colors saying that the pcb was also damaged, if at all the pcb was damaged the service centre has to tell me the actual problem not like they keep the phone with them and say what ever they like. After hearing their words Mr. Sagar also started chaging his colors stating that my pcb was damaged. I gave my mobile repair to a local mobile shop just below LAva service center and he repaired for just Rs.150/- changing the speaker and everything is quite good and perfectly working. By this it is clearly understabdable that how worst your customer care and service center is. Moral of the incident "Never buy Lava mobiles or their sister concerned mobiles" worst in service centres and customer care people. Balaji [protected]

I have purchase mobile on 25.12.15 cdma + gsm set, which is giving problem from first day because there are manufacturing defect in this handset. Signals not coming at all in this handset for cdma or gsm. phone not taking charging. I have complaint on customer care they are not taking any action. Service center is only ready to repair but not for replacement. If I have paid full amount for a set then why i accept a defected product. its company fault that they have sale there product witout testing & for this mistake customer has to suffer, Why Thanx with Reg. Monika [protected]

From 5-1-2016 to[protected] I m continue going to lava care which is situated in vikasnagar dehradun but they are unable to update my phone(iris x1) software . each day come with new fault in my phone itself just because of software it is really bad company lava .pls do not buy a lava handset just irritating .

Sir mujhe aapna mobile replace karna h kyuki lava care wale to repaired nhi kar rhe h or ye kar bhi nhi sakte h kiyu ki unko problem hi samjh nhi aa rahi h mene aapna mobile 3 times repaired karya h lekin nahi kar peye hai

Sir my lava iris X1 atom repaired nahi kiya ja raha h mene aapna mobile 3 times submitted kiya lekin ek bhi bar repaired nhi kiya main lava cae jata hu to bolte hai ki aapke mobile me koi problem nhi hai par mene unko proof diya lekin fir bhi repaired nhi kiya gya mai aapse request karta hu mera mobile replace kara do as soon as possible

Lava Team, Except for your copy paste message, i have not received any proper response from you. mailed to lavacare on 30.12.2015 no reply yet 1. I really wonder how insensitive are you to your customer. There is no proper revert from your side. There was a call from your customer care number, all he said was that my mobile is under repair and that i will be getting my mobile only on 14.01.15. When questioned what was the problem, he said he doesn't know what the problem is and that he was asked to convey only this much. Mobile bought Date : 02.12.15 Given for service : 17.12.15 1st Expected delivery : 14.01.2016 2nd expected delivery : 19.01.2016 Kindly justify why should a customer with 15 day old mobile wait for almost one month for delivery? Why am i not being told what is the exact problem? Why am i not getting a detailed mail revert? your customer care is pathetic, except for expected delivery date they cannot give 1% information regarding the status of the mobile. Don't again give a copy paste reply. Ranadeer.P [protected]@gmail.com

1.I had purchased LAVA mobile set EG841 ON 10.08.2015 with good faith. 2. When I used mobile set within a month it start getting problem & all of sudden Slot-1 sim working, & phone went to auto mode. 3.Service Centre people told I intentionally did the same & they didn't listen any of my request. 4. I sent mail through registered mail id (Md.[protected]@gmail.com) twice & thrice but no response received from Lava mobile team. 5.I paid of Rs 250/- & repaired the same with huge follow up with customer care & service centre people. 6.On Nov-2015 the same set again showing same problem, getting hit & its LCD had broken automatically without knowledge but the upper glass still ok. 7.With the guidance of Lava team I again submitted on 3.012.2015 said phone in service centre after facing huge difficulties. 8.I contacted many times to Lava team via mail & phone call but not received proper response from them. 9.All of sudden I received call after 12 Dec 2015 the Lava executive told your phone ready in said centre, I asked him to this phone is manufacture defect then change my set but he simply putting litigation on me I intentionally broke the same & they couldn’t do anything. 10. On 23 Dec2015 I visited, after standing 2Hrs in que service centre people told phone not ready. 11. I again visited on 5.01.2015 they hand over my phone without checked, I requested them please checked my hand set before deliver, in rude attitude they told every thing is ok & asked me to checked the same inn home. 12. When I started my phone I saw my hand set is not in proper condition all back side screws not fix, sim 2 not working, phone again getting very hit. Now it seems Lava mobile clearly cheated with me, Selling me manufacturing defective product even they unable to provide services to customers which they claim. Hence it’s great loss for me in terms of money, time, value of work .I facing huge mental agony only for Lava team for selling me manufacturing defective product. Return my money with Rs 50, 000/- for mental agony charge. Thanks & Regards Md Sakib Reza Khan Md.[protected]@gmail.com Contact No.[protected],[protected]

Hlo, I purchased lava iris 250 on 15/04/2015. from a dealer at kurukshetra(haryana).imei no(1)-- [protected], imei no(2)--- [protected]. It stated trobling after few months later. its on off button can not able to work properly. I went in lava local care(on dated 02/06/2015) at kurukshetra. from there i get responce that we will check it out its problem, and you can contact in evening, I went in evening again that i got reply that phone will send in headoffice chennai, it will take minimum 15 days to repair. Today(06/01/2016). i called in lava care([protected]), i got reply that your phone status showing ready, you can contact in local care. i contacted in local care they replyied till now we have not sent your phone at chennai, we just checking it down here in local office, they again give me minimum 15 days time to repair. please look into matter and responce me as soon as you can, because i have great need of my phone now. my contact id is [protected]@gmail.com. my contact no is [protected]

I have purchased a CDMS/GSM LAVA- EG932, IMEI no.A1000036B52074 from M/s KRISH TELECOM mobile shop vide their CASH MEMO no.67 dt.21.09.2015 After transferring the details from my old Reliance CDMA to the New Lenovo phone and on calling from the phone i was often complained from the people whom i called that they were unable to hear my voice or was barely audabile.Also i was loosing network more frequently which is a rare case in CDMA phones. I approached the shop from where i had bought the phone on 24.09.2015 and they asked me to complain at the Lava Service Centre as it was not their problem. I approached the Service centre on 25.9.2015 and they said that i would have to leave the phone with them for at least 5days.As i had to travel to delhi in 2days i could not give the phone immeditely as i would be left without a phone and the service centre refused to give me a standby phone when i mentioned my problem to them.As I had no choice I thought that i might as well check the phone on roaming; incase it got better. However I faced the same problems while travelling and while i was in Delhi.On returning I approached the service centre (M/s Global Mobile Centre) on 10.10.2015 and left the phone with them against work order No.[protected].They said that there were few problems and it would take them a week to rectify the same or else they would replace my phone with a new one. I went to get the phone on 17.10.2015 and they said that they had rectified the faults. After a day of calling i now faced a new problem as the phone was not charging and was often getting off by itself.Again i had to go to the service centre.After waiting for 1 hour at the service centre for my phone to be rectified they said that they had given me a new charger and had rebooted my phone.As i was not asked to take a back up the entire phonebook memory of mine got erased in this process for which the service centre personnel merely said that i should have known and taken a backup. My frustration had not ended as the problems surfaced once again after 2days.I have approached the service centre twice after that.Every time they open the phone and do something for a few minutes and return the phone saying that they have checked the fault.I have also preyed for a replacement as i have spent a large amount on buying this phone and it has only been 3 months and I am having to face regular problems and i cannot just throw this phone away.I have even mentioned that i can pay another Rupees One thousand or so if they can atleast provide me with a good quality smartphone against the same.However all my request seems to falling in deaf ears. Currently whenever i make a call there is disturbance heard by either me or the person i have called which you can understand is extremely irritating.There is also constant problem of loosing network and flickering of the screen.To add to all the voice complaint has started to resurface. It has been nearly 3 months and am having to suffer enormously.Being a Single mother it is a big embarassement as well as next to impossible to keep approaching the service centre every second day and waiting for long hours. I often wonder that i may be decived by the phone in case of need at some important juncture.Is it because I am a women that i cannot be heard.

I bought lava pixel v1 mobile which was some problem in charging. I submitted my phone to service centre on 21 Dec, since then there is no clue by when I'll get back my phone.