Lava Mobiles Complaints & Reviews

Sir, i haved purchase Mobile lava irsx5, this mobile 1yaer worked but same time moble hanging problem, my Moble problems list. Moble switched on and switched off more times hanging problem software is not working properly charging problem

I have lava iris alfa mobile. i Can't able to do to my software update...whenever I do download it will show not enough space. .please give me the solution...

Dear Lava team, I had bought a lava pixel V2 on 2nd of this month i.e 02.12.15. Right from the beginning the charging was very slow like 4% every 2 hours. i thought being a new battery it would get normal after few days, but after about 10 days the charging display kept coming and going but was not continuous. On 15th it completely stopped charging, i tried 4 of your service centers but none had the spares and said it would take 10 days to rectify. Finally RMS enterprises assured to to repair in 3 to 4 days. Now when i visited them today (24.12.15) they are saying there is a problem with the board and it needs to be sent to Noida and would take 10 to 15 days. they also issued me a new work order, hence i dont know what was the remark given to close the previous work order. The mobile is having motherboard problem which is hardly 10 days means, i have been given a faulty piece. I request you to get back to me at the earliest. As i am completely unsatisfied with the product, i request you to replace the mobile. Please don't expect a customer with a 15 day old mobile to wait for 20 to 25 days in service. Service details: Service centre : RMS Enterprises, thiruvanmiyur, Chennai. 1st Work order No. :[protected] 2nd work order No. :[protected]. [protected]@gmail.com

I was purchased a lava x1 selfie mobile hand set on 27th october where i got an offer of 500mb data pack free usege for two months from vodafone which they provide after a long harassment & the next date was for 2nd phase data pack from service provider 8th december which they did not provide upto 8 pm, which they provide on 11th december but they deduct 178/- from main balance for data browsing on 8th december which i did after 9pm on 8th december. Without giving my proper data how can they deduct the amount from my main balance? it was there fault but they did not want to refund the amount. Please do the necessary steps for refund my amount.This is the way they cheat the common people by giving the excuse of system thanking you kamal kumar singh

Can't able to do to my software update...whenever I do download it will show not enough space. But i am having 10gb free space.please give me the solution.

On 16 dec 15 I given my mobile to above said lava service center to rectify display issue. The representative intimated me to collect my mobile as serviceable on 17 dec 15. So, next day (17 dec 15) I went to service center. one of the representative informed me that we have not started serving your mobile phone till now. So, he told to collect the mobile at evening of same day. But, I unable to reach the service center. next day (18 dec 15) before I start from my home I called service center to confirm the status of my mobile phone. When I called, representative of the service center attended the call and told to hold the line and kept me on waiting for more than 15 minutes. I deeply frustrated due to such a response from lava service center. after 15 minutes another representative took the holder and asked me what you want sir. I shouted for such an irresponsible behavior of the representative. further that representative assured me that next day my mobile will get ready.next day (19 dec 15) I asked status of my mobile phone to representative, he given feedback that come and collect after 20 minutes.I approach same representative after 20 minutes he said that my mobile phone is still not ready.I never come across such a negligent branded service center in my life time. I completely dissatisfied and unhappy with your lava authorized mobile service center named global communication at ambattur, Chennai-53. as my mobile play key role on my official work, am facing lot of managerial difficulties.

Bill no-183 Dated-8/05/2015 Purchased from- Ganpati Enterprises Hamirpur (HP) have purchased lava iris x8 from above and facing many problems related to motherboard. concerned service center at hamirpur is not attending the complaint properly from last one month. the are not provided me with free mother board replacement as my cell phone is under warranty. i am very much inconvenient with the service given to me. please help me to resolve this issue. IMEI no-[protected]

I really harassed from this Lava company's service center and my Mobile Iris X5 also... My Iris X5 bearing IMEI Number [protected], purchased online on 6.10.2014. It was giving problem since it was purchased, but every time service center people said, this is android phone and this problem is normal. On 1.10.2015 (within warranty period) it was stopped working totally and it was dead. I have submitted it to service center and received it only on 20.10.2015 and to my surprise it came as it was sent and i have not accepted it. So they sent it back and it was same repeat story on 05.11.2015 and 20.11.2015. Now service center people came to know that it's mother board is not working and need to replace and will cost Rs.3000, but they will charge me only 1500. Why should i suffer for Rs. 1500 as it was under warranty when it was given to service center. So please replace my phone or refund of my phone. Or else I can take the issue to consumer court. My Work order number is[protected]. Most funny part now is that after four months these funny people come to conclusion that it was water damaged. LOL Please provide me the new same phone in replacement...

I had purchased the lava mobile Cdma gsm on 4 of aug 2015. From starting of month the product is not working properly. So we had sent to service center. After 1 month we received the phone and the same problem is happening. Please provide me the new same phone in replacement.

Imei no. invilid issuse again and again after reset my phone. almost 12 days completed still no information, i go to lava service center they say with in 10 days my phone is come, but still nothing, 8 days under reparing, , no progress, and service center saying another 1 week, , what i do, they forced me to do this, model no. ---- lava iris x8 work order no. ---- [protected] imei no. ---- [protected] mobile no. ---- [protected], [protected]

I have purchased one Lava mobile Model No. IRIS 250(IMEI No:[protected]) on dated 19.02.2015 from Dehradun. i have many time mobile repair in Service center, but mobile not working proper, so i want new mobile.

I purchased a new Reliance Lava WiPod Mini on 2nd Dec. The internet speed was very slow so I complaint reliance to resolve the issue. They informed that the device got some major problem so I submitted this device to Kushal services in Jaipur on 7th Dec under work order no.[protected]. Its been 8 days now, I haven't receive any proper information about my device. I raised a complaint 635437 and 656476 to know the status of my device but Lava Customer care always give a generic statement that the device is under repair. I don't understand whether they follow any proper SLA or not. I am not at all satisfied with the service. I have called the customer care endlessly. They don't care about consumer forum complaint too. I want the resolution of this device else give the money back.

I had bought a lava iris x8(IMEI - [protected]) about 7-8 months ago. After few months it's touch stop working in proper manner, then I had submitted the handset to lava authorised service centre(Ideal power solution, noida sec- 15) before two months from now. Few days after submitted the device, they(Ideal power solution) informed me to collect the handset from them, when I checked the device, the same issue(touch not working) is still there. After that I re-submitted the device with the same issue and the whole process had happened again. This time they(Ideal power solution) referred me to another lava authorised service centre(AMBE ELECTRONICS, Baisoya complex main road, noida sector-15). Engineer at AMBE ELECTRONICS is saying that the device is tempered and it wouldn't work without a new mother board whereas the Engineer at Ideal power solution is saying that the device is not tempered and it got repaired from the company, but the issue is not resolved yet. And the area manager(Vijay sharma, [protected]) of lava playing his own game with me. I had a chat with him and he said the device will be replaced this time. Now I again re-submitted the handset to AMBE ELECTRONICS for it's replacement. Regards Raju Chauhan Contact No - [protected]

Lava makes me a fool. they give me a replacement but my problem is same, what i can do at that time. my concern is 1) hanging problem 2) memory card is not running 3) software is not working properly when i contact to lava, senior manager NEETU is not having the manners to talk with customers

Sir, I have bought a Lava Iris mini x1 handset from Planet M, Barrackpore on dated 03.04.2015. Recently I was facing battery back up problem and whether I call or doing facebook the handset was getting warm and drained all battery at the same time.So I went to the Lava Service Center, Barrackpore on 28.11.2015.They said the handset needed to repair, it had a battery problem as wel as mother board problem.On 09.12.2015 I called them to know whether my set had been repaired or not, they asked me to come and get the handset.I went there on the next day 10.12.15 and collected my handset.They said the problem had been solved and the battery needed to charge, so I came home and charged it but I noticed the problem still remaind.When I called them they misbehaved with me. I am complaining against Lava Service Center, Barrackpore to you for their misbehaviour and lack of responsibility towards the customer.I hope you would take action against them.Otherwise I will publish all the evidence I have against them in social media(Facebook, Twitter, Instageam) which will prove your lack of after sell service then nobody will buy your product. Thanking you.

Dear sir, maine lava ka mobile isris atom 2 date 17.12.2015 ko buy kiya jisme starting se touch ka problem tha maine 23.11.2015 ko lava ke authorised service centre M/s. Vijay virgya Adress C-59 Lajpat Nagar -2 me replacement ke liye diya unhone mujhe kaha apko handset one week me mil jayega lekin mujhe till to date moblie nahi mila pls help me

सेवा में, मै आपक xolo मोबाइल का उपयोग करता हूँ, जिसका विवरण नीचे दिया हुआ हैं पिछले 2 माह से इसके माइक मे प्रॉब्लम आ रही है मै आपके सर्विस सेंटर में लगभग 8 से10 बार गया लेकीन माइक की प्रॉब्लम दूर नहीं हुई, अभी भी मोबाइल आपके सर्विस सेंटर मे हैं।आपके सर्विस इंचार्ज ने बताया कि हैंडसेट मे प्रॉब्लम है। कृपया करके मुझे नया हैण्डसेट देने की कृपा करें। आपका आभारी रहूँगा आनन्द कुमार सिंह [protected] Service center address:- S S ENTERPRISES ARANYESHWAR PARK APARTMENT PUNE WORD ORDER NO:- :[protected]

Dear Sir I purchased a Lava Iris x9 mobile . Its in the guarantee period. Now my mobile just got no power on and i visited the lava service center they told me to pay rs 3000/- i gave the mobile on 16.11.2015 and today is 04.12.2015 but there's no response . kindly gide me ... Regards

You people still dont give update of lollipop version and their are marshmallow update available on other companies cellphone I spent aproximalty 7200 to buy lava phone n still I don't got the latest updates Marshmellow version are available on android 1 which costs 600.I nvr suggest sm1 to buy lava phone

I purchased Lava Iris X5 in November 2014 Color : White IMEI_1 : [protected] IMEI_2 : [protected] The phone stopped working properly in september 2015. The problem was that its battery as draining faster it used to get switched off. I submitted the handset for servicing in the Lava Care, in Navyug Market Ghaziabad. They said that the handset's PCB is not working properly and it needs to be changed. But they wrote the problem as "Battery not store" in the sheet which is sent with the phone to the company. The phone returned in 5 days and the problem was still intact. So I submitted the phone again to the service center as its warranty was about to get over. This time the service center personnel wrote the problem as "phone dead- not switching on' saying that the company will itself check the problem and writing this will get the PCB changed. On 5 Nov 2015, they gave me another Handset; Lava Iris X5 Color-Black, IMEI : [protected] saying that as the company is unable to repair my original phone so the company has replaced my phone with a new phone. I want to draw your attention towards the fact that I received an unsealed handset without accessories and it looked like another phone being there for servicing. I checked the phone thoroughly and found that it was different model of Iris X5. Also, the LCD, front and rear camera quality was poor. The focus of Camera was not working properly, the software was different and also the earphone of my original phone were not compatible with this handset. It was not a sealed pack device and was having the sticker of 'LR' Lava Repair as it use to be on other devices sent for repair. The accessories of my original device were not working with this device.The service center also agreed to the same and witnessed the issue. So I ubmitted the device back to the service center. But the company is not bringing back the device and providing me another replacement. Also the service center is not generating the work order saying that they cannot do anything untill the orders of the ASM. Also, nobody is telling me about what has been done to my original device. The present status is that I am not having any phone to use for which I have already the price. The company and office personnels are not cooperating me to get in contact with other higher officials regarding this issue. This forces me to think that company is not taking the issue seriously. This is very annoying and I feel completely helpless and harassed which has left me with no other option but to move to the Consumer Court with all documents and proofs. The company sold the phone with a tagline "Made For Selfies" and I purchased the device because of its camera quality. So I cannot compromise on the quality for which I paid the money. I request the company to provide a proper replacement with the same version of my mobile or else the company should refund the price of my phone.