| Address: Kolkata, West Bengal, 700001 |
| Website: www.lavamobiles.com |
Product IMEI 1: [protected]
IMEI 2: [protected]
The product has been purchased on 11/04/2017 from NU-YORK Teleworld at kolkata-700001 and on same day i could find following problems:
1) Two white dots on bottom of screen that disappeared on 12/04/2017.
2) The phone hangs a lot, even simple calling is diffcult and there is problem in keypad it is very tight which makes it difficult to type, call, going back, accessing menu.
3) There was dent in the battery and there is even crack in charger. Battery is very much tight or say incompatible with phone as it is too much difficult to remove the battery.
4) The phone was sold saying it is a 4G handset but it doesnot support 4G actually, it supports only 2G. The seller even told me it has Wifi but it actually doesnt have it.
5) Sometimes it is difficult to hear voice of person on phone even though network shows full. May be call drop issue or speaker problem.
Even the 24 hours have not elapsed of purchasing the phone I have gone to shop and they sent me to the service center- Sushila Infotel at C.I.T Road scheme Kolkata -700 014. They have kept me waiting for 4 hours after which they have told me to come on 13/04/2017.
I just told them to raise the replacement request but they didn, t listen and kept me waiting. Is it the only our job to purchase the phone and just next day run through service center.
On 13th April LAVA Care called me and said for battery dent and broken charger I should have verified before purchasing from retailer and I may clarify here it's the most unprofessional reply given by LAVA. Customer is not allowed to verify mobile, charger or battery before purchase of mobile (its common sense the mobile is seal packed). Shopkeeper has opened the seal in front of me only after I have purchased the mobile after seeing demo mobile. And once I have noticed the default I immediately contacted retailer which showed me the way to service center.
Secondly, LAVA people on 13 th April (after deposit of mobile in service center), tells me that phone supports only Reliance JIO 4G and I should have verified LAVA website before purchasing mobile (as 4G is not working). I may clarify that before purchase of mobile it's not possible to verify its feature on company's website before purchase. Further I have read on Mobile box before purchase and its clearly written LAVA 4G Connect M1 VoLTE Calling, but its nowhere written its supports only Reliance JIO 4G and doesn't support 4G of other service provider. I have even checked LAVA website and it says "Connect M14G India's first 4G-enabled feature phone
MRP Rs 3599". Nowhere it is mentioned that it doesn't support 4G of other networks Like Vodafone, Airtel or it supports only Reliance JIO 4G.
Even when I have given it to service centre on 12th April 2017 they themselves didn't knew that it supports only Reliance JIO 4G. They experimented and made me wait for five hours and then they told me to come on 13th April and now they have concluded that it will support only reliance JIO 4G and mobile is ready. I think its a kind of cheat to sell the mobile with features that it doesn't have or support.
Our time is valuable and we feel pain when we purchase mobile and within 24 hours we have to run to service centre. At least there should be attempt to refund if complain is received within 24 hours. I have gone for replacement but they denied. Now, I would require both refund and compensation for loss of time and peace of mind.
Seller or mobile company shouldn't cheat on customers by fooling them and explaining them with features that mobile don't support. I think it's a brand difference. Product like samsung, Nokia and Motorola are good at service providing.
Lava Mobiles customer support has been notified about the posted complaint.
