Lava Mobiles Complaints & Reviews

M.K communication store in basistha chariali, Guwahati. I have bought lava phone from this store where their is free jio sim included with the package. It's been three weeks but the sim was not yet activated so today when I went to store and asked what's is wrong. That the sim hasn't been activated till now.they told me that it wasn't their responsibility and asked me to call up lava.

On 28/1/17 i have submitted my lava ivory m4 tab to resolve display and charging issues at ss servive point, sri laxmi padmavath complex, near indian gas office, opp old two town, panagal road, ramgiri, nalgonda, telangana. I have paid amount of rs3800/- at the time of submission.

At first they have fitted new display set in about 2 months time. Reasons cited for delay is non availability of stock at first, then got the set from the company which is damaged. So they had to place the order again and get the right display set. By the time display issue is resolved, it took about 2 months.

Then the issue with charging point. New charging point was ordered along with display set which they said isn't fitting right. Took about two weeks to figure out may be there is problem with battery and has ordered for battery from the company. And ofcourse it isn't in stock. Till today 20/4/2017 that's almost 3 months later, my tab is still with lava care center.

I am not even sure whether the issue gonna be resolved with my tab. Can they do it?? If not return me with a working new tab as soon as possible. How can they wait for almost 3 months without closing the service call??!!! Every time the service center comes up with some issues for delay and they themselves are not sure that they can repair the unit. Then why to drag it for so long. Check out other options of replacement and better return my money for my tab back so that i can buy a non lava product.

M using lava x10 which runs on android 5.1. i was given assured o[censored]pgrating to android 6 where as i havent recieved any updates from the past 2 years of purchased and when i asked for the solution you always suggested me to go to service center for which i have to travel morethan 200km. i was also given assured o[censored]pgrating from LTE to VoLte as well.
longing to get solution from you not from service center.

its like a politician leader who promised to do all the development and welfare of the people and doing nothing after elected. we voted you by purchasing your product and now its your part to do, so be justice in what you promised. thankyou

Hi,
As i already informed you on Facebook that my handset has blast but no is takig the responsibility to provide me the solution. So i am going to escalate this cast to social media and all the platform with blast pic so be ready for blast ...Lava the worst service and phone .

Just check now your Facebook and other social media i am going to upload this pic on all social media.

Regards
Parmeshwar
[protected]

Product IMEI 1: [protected]
IMEI 2: [protected]
The product has been purchased on 11/04/2017 from NU-YORK Teleworld at kolkata-700001 and on same day i could find following problems:
1) Two white dots on bottom of screen that disappeared on 12/04/2017.
2) The phone hangs a lot, even simple calling is diffcult and there is problem in keypad it is very tight which makes it difficult to type, call, going back, accessing menu.
3) There was dent in the battery and there is even crack in charger. Battery is very much tight or say incompatible with phone as it is too much difficult to remove the battery.
4) The phone was sold saying it is a 4G handset but it doesnot support 4G actually, it supports only 2G. The seller even told me it has Wifi but it actually doesnt have it.
5) Sometimes it is difficult to hear voice of person on phone even though network shows full. May be call drop issue or speaker problem.

Even the 24 hours have not elapsed of purchasing the phone I have gone to shop and they sent me to the service center- Sushila Infotel at C.I.T Road scheme Kolkata -700 014. They have kept me waiting for 4 hours after which they have told me to come on 13/04/2017.
I just told them to raise the replacement request but they didn, t listen and kept me waiting. Is it the only our job to purchase the phone and just next day run through service center.

On 13th April LAVA Care called me and said for battery dent and broken charger I should have verified before purchasing from retailer and I may clarify here it's the most unprofessional reply given by LAVA. Customer is not allowed to verify mobile, charger or battery before purchase of mobile (its common sense the mobile is seal packed). Shopkeeper has opened the seal in front of me only after I have purchased the mobile after seeing demo mobile. And once I have noticed the default I immediately contacted retailer which showed me the way to service center.

Secondly, LAVA people on 13 th April (after deposit of mobile in service center), tells me that phone supports only Reliance JIO 4G and I should have verified LAVA website before purchasing mobile (as 4G is not working). I may clarify that before purchase of mobile it's not possible to verify its feature on company's website before purchase. Further I have read on Mobile box before purchase and its clearly written LAVA 4G Connect M1 VoLTE Calling, but its nowhere written its supports only Reliance JIO 4G and doesn't support 4G of other service provider. I have even checked LAVA website and it says "Connect M14G India's first 4G-enabled feature phone
MRP Rs 3599". Nowhere it is mentioned that it doesn't support 4G of other networks Like Vodafone, Airtel or it supports only Reliance JIO 4G.
Even when I have given it to service centre on 12th April 2017 they themselves didn't knew that it supports only Reliance JIO 4G. They experimented and made me wait for five hours and then they told me to come on 13th April and now they have concluded that it will support only reliance JIO 4G and mobile is ready. I think its a kind of cheat to sell the mobile with features that it doesn't have or support.
Our time is valuable and we feel pain when we purchase mobile and within 24 hours we have to run to service centre. At least there should be attempt to refund if complain is received within 24 hours. I have gone for replacement but they denied. Now, I would require both refund and compensation for loss of time and peace of mind.
Seller or mobile company shouldn't cheat on customers by fooling them and explaining them with features that mobile don't support. I think it's a brand difference. Product like samsung, Nokia and Motorola are good at service providing.

Sir
using lava X81 since nov 2016.after 4months faced battery problem.urs service center failed to resolve battery problem by launch new software on it ;after 8 hours of submission the handset.bathinda service center even ur ASM can not provide service even talk and knowledged him that service battery not in stock of service center.plz help or do the needfull as earlier.
jatin
[protected]

Hi
I am one of the customer used lots of Lava Mobiles. Present i have an model of Lavax10 and Loved it, using since last one and half year it’s unfortunately display has been broken by my hand and touch was working properly. I was searching out for the original display, for the same so I gave it to your care center as on date[protected]. They issued an manual slip as repair card/job sheet etc. not even an computer generated job sheet they said that the display and touch (combo) will have to be change that part fully damaged and it will cost around 2300rs, I agreed for repair, They said by it will be done on or before Saturday (i.e[protected] or within 1 week your mobile will be repaired.I visited as on same delivery date to get my mobile when I visited they were saying that which we had placed ordered for the part that received damaged hence we placed another Oder of the part, even they didn’t informed me by telephone still I visited. Till now my mobile not yet has been repaired. Still they didn’t yet received part from the courier, that they are not tracking any details.It’s more than 16 days each and everyday I was calling them that my mobile had been repaired or not. As the same they are saying courier problem, can’t provide the proper service after means they don't have any responsibilities for normal customer. I am highly disappointed in this Service center which i believe is a good services of lava mobiles and that you have a name to protect, unfortunate the name of your service center had been dragged me in mud.

Service center details

LAXMI GANESH MOBILE CARE
PARABEDA, NEAR DOLPHIN HOTEL
JEYPORE-764001 DIST-KORAPUT
ODISHA
MOB.[protected]

Help me or track the details to get the same??? Reply me through by email or contact my alternative number [protected]

HI sir. This is Dinesh from andhra pradesh. i will buy a mobile lava x50 at HYDERABAD cost of 7500. 3 months working in good condition.then repair not repair, repairs started.
1.firstly LCD problem.
2.after three days fhone simply dead.
2.then after 15 days i got mobile, with light blinking.
4.after 15 days the mobile in my hand without display.
5.22/3/2017 i will submit my mobile in service center. now it is on the courier.
IMEI[protected] SERVICE ORDER NO.[protected]
MY PARENTS using very unparlemient language on me.is it correct to you?
besides of samsung or others mobiles i pic lava.from 45 days i feel very badly with your service.i want sollution immediately.or exchange your mobile.

Sir, I had problem in my phone, in which my phone switched suddenly and not started, I took my phone to lava service centre and I explained the respective problem to the them, after listening he took my phone, as my phone is under the warranty period, after two days they returned my phone, firstly it works good but after some time phone get heated extremely and switced off and not get started as like my previous problem. So it's a very huge neglegency by the Lava care I think.So please took some legal action against it.
Thank you
Rahul

Dear team,

After that i got the msg from your service center, this mobile is under problem, so please replace the mobile where you was purchase. Regarding this again i went to erode "chennai mobiles' show room and purchase new mobile lava - a 97 4g on 11th march.. I was very upset, bez the new mobile also problem (I try to call any one - after one minitue only outgoing call was connet & any bodies called me - not reachable done reflect). The same i was explained to same lava mobiles - coimbatore service center and handover the my new second mobile. Three days gone. But no reply from your autorised service center.

What can i do???

Lava mobiles' screens and body are acclaimed to be solid, don't tend to break or damage easily.
A model of lava x17 4g was purchased 2-3 months ago.
Unfortunately, it fell from a height of around 3 feets.
A non lava mobile would have expected to be broken but not lava.
Absolutely dissatisfied by the acclaimation made. A compensation is highly asked.

I HV purchased a lava x81 on dated[protected] but not saw the bill distributer cut me the bill of[protected] ur Diwali offer that's y I purchased ur mobile. Now my mobile screen is broken n ur care center n dealers say that u r not lies in this sechem so kindly say submitted that that my warranty n garranty is starts from my bill . So kindly be it be as a notice again n last other hand i will face u in the court of law..
Thx .
Bharat Banyal Advocate Sarkaghat
Mb. No. [protected]

Dear sir,
I had recently purchased my Lava X 50+ Mobile. I had put a screen lock for my phone and forgot to note down the Password. Now I have forgotten my Password. Is there any way to bypass my password and open my phone and get a new password for screen locking the phone? Or change to a new Password?

A prompt reply would be much appreciated.

I can be contacted on Mobile No. [protected] or email: [protected]@gmail.com or [protected]@gmail.com

MaryAnne Rodrigues
+91 [protected]

I Have Purchase Lava Mobile Model No ARC bearing IMEI No [protected] From White House Mobile Shop 109 Ground Floor Golani Market Jalgaon Maharashtra On[protected] with Bill No 1248 on the same day the Shop owner insert the sim card in port no 2 instead of port 1 After 4-5 days i tried to insert Sim in Port 1 But it was not Responding I immediately contact with shop owner that time he also tried but no use then he told that show this mobile in service center mean time i was out of city for important work and when on Dt 6-3-2017 I again visited Shop and service Center They replied that there will charge for repairing hence my complaint is that the may please be replaced by the shop owner

I have purchased one Lava X50+ From Hot spot & solutions pvt ltd Dalhousie store vide Inv no[protected]dt 16/02 17.From the day one it is malfunctioning.my all efforts to replace the set from shop owner became frutile, .finally as per advice of shop owner I visited customer care B.D.R.Comunication 306 A.P.C. Road, Sealdha kolkata to collect D.O.but they make me to sit for three (3) hours and after all they kept my set for obtaining D.O. by work order no[protected] DT 23/02 17, my email to their customercare seems to be futile. on the subject.Please interven in the matter and resolve the issue once for all and oblige.
Thanks
Sushil Shah

I have purchased a Lava A 89 in November 2016 from Vijay Sales Crown Plaza Sector-15 Faridabad and from the very 1st day i got serious Manufacturing problems in this set. Battery Drainage still i was not using mobile, Charging problem (Mobile is not starting after several hours of charging) and touch problems. I went to the shop from where i purchased this mobile and they agreed that the set has problems but could not solve the issue and told me to go to the nearest Lava centre. But as a consumer i wish to know how they are selling the defected product and is there no responsibility they have they are spoiling your market reputation and making this feel that lava is the worst company in mobile industry. I went to the service centre 3-4 times but every time the shop was closed.

They suggest me this handset and now they are saying that they could not help me out in this matter and i have to speak to lava people. How disgusting this is.

Thanks

Kiran Goswami
[protected]

I had already reset our phone by factory default and hard reset lot of times but when after phone is on than lots of application down lode automatically.Its automatically switch on our data pack or wireless internet.i have not configure our play store but downlode started.Battery consume lots if charge full of battery.
Please support me because i cannot use our phone

I had purchsed Lava A 79 mobie through Chennai Mobiles In Erode brance on 21/02/2017 afternoon 12.20. That time i ws informed to shop guy to switch off the mobile, I will charge in night. I came back to home ( Coimbatore ) and try to charge the mobile, But Mobile not charging. Next day ( 22/02/2017 ) i went to Coimbatore Lava service center & Told the complaint .The team check the mobile around 1 hour and then replace the Battery with warrnty. Without i am using the mobile i feel very bad openion about LAVA

My name is Rushikesh.I am from satara. I have given my lava ivory+ tablet for reparing on 15/07/2016 at lava service center karad. My work no is[protected]. Till now there is no response from them. I need to get it soon.I want to know why it is delayed. I had craze for tab so I have purachesed it. Even I have recommended my friends for the same. But now by looking at this type of service I think its worst.

Sir/madam, i have purchase a lava atom 1 mobile set 5 month ago. but mobile set defected. maximum ten days work well. after 10 days not work properly so i repaired to service center kasganj (u. p) many times. but not to repaired well and maximum time keep in service centre. also rude behavior of service centre owner name - dileep kumar singh
Add.- mohalla nawab near fort kasganj (u. p)
Mob. no.-[protected]