Lava Mobiles — Complaint against lava xolo service center and for replacement or repair my dongle

Address:	New Delhi, Delhi, 110036
Website:	www.lavamobiles.com

I have used my dongle literally two or three times it's in very good condition but suddenly it's wi fi not working so i submitted it on 23.02.2016 in lava xolo service center at gtb nagar (Kings way camp) to get it repaired. But they told me for replacement instead of get it repaired. And in replacement they are giving me a used mts dongle which seems in very poor condition. But i want either a new dongle or my repaired dongle.

I have many time sent email to lava and mts regarding my complaint.
The complaint was registered no 955860 dated 03/03/2016 against mts dongle.
In all this issue i did not receive a single reply from lava.
My conversation was going with mr. Tarun joshi (Mts customer care)

Mr. T arun joshi last replayed

On mar 31, 2016 8:49 am, "mts customer care" wrote:
Dear customer,

Thank you for writing to mts.

We sincerely regret the inconvenience caused to you.

You have expressed your concern in the email dated wed, 30th march '2016 regarding prepaid mts number [protected] about device issue, we would like to inform you that we have escalated the issue to higher authority, we will get back to you by 48 working hours.

If you require further assistance please do get back to us. We would be glad to assist you.

Thanking you,
Tarun joshi
Mts customer care