Lava Mobiles — Unsatisfied with the product and service

Address:

Chennai, Tamil Nadu, 600096

Dear Lava team, I had bought a lava pixel V2 on 2nd of this month i.e 02.12.15. Right from the beginning the charging was very slow like 4% every 2 hours. i thought being a new battery it would get normal after few days, but after about 10 days the charging display kept coming and going but was not continuous. On 15th it completely stopped charging, i tried 4 of your service centers but none had the spares and said it would take 10 days to rectify. Finally RMS enterprises assured to to repair in 3 to 4 days. Now when i visited them today (24.12.15) they are saying there is a problem with the board and it needs to be sent to Noida and would take 10 to 15 days. they also issued me a new work order, hence i dont know what was the remark given to close the previous work order. The mobile is having motherboard problem which is hardly 10 days means, i have been given a faulty piece. I request you to get back to me at the earliest. As i am completely unsatisfied with the product, i request you to replace the mobile. Please don't expect a customer with a 15 day old mobile to wait for 20 to 25 days in service. Service details: Service centre : RMS Enterprises, thiruvanmiyur, Chennai. 1st Work order No. :[protected] 2nd work order No. :[protected]. [protected]@gmail.com