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LazyPay Complaints & Reviews

lazypay.in
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Updated: Jan 7, 2026
Complaints 516
Resolved
44
Unresolved
472
Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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LazyPay reviews & complaints page 14

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R
Rapolu priya
from Hyderabad, Andhra Pradesh
Jan 14, 2022
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Lazypay is an easy way to use but I want to delete my account from your databases.actually i have raised and mailed since last month but no reply .i have taken loan and repaid the money to Lazypay so now plz I just want to delete my account from your databases.plz resolve this issue as soon possible plz
LazyPay customer support has been notified about the posted complaint.
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Hi,

Please email the issue to [protected]@lazypay.in so we can help to close it
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Rapolu priya's [Complaint's author] reply, Jan 24, 2022
Actually it I have mailed this issue 2 months back but no reply
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    S
    staramine
    Jan 13, 2022
    Resolved
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    Resolved

    Hi Lazypay, i tried to contact you by your mail but it was all in vein, i made a payment using your wallet to Mobikwik but that payment failed, and amount got refunded but it is still not showing in your app, kindly work into it. My due date is coming soon and i don’t want to pay for the amount that I didn’t spend. Kindly look into this matter and have a better response team.
    Jan 13, 2022
    Complaint marked as Resolved 
    I mailed to it’s grievance support and it get resolved
    LazyPay customer support has been notified about the posted complaint.
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    Hi,

    Please help us with the merchant refund confirmation to investigate on [protected]@lazypay.in
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      S
      Suro92
      from MUMBAI, Maharashtra
      Jan 13, 2022
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      Hi. I cannot access my account i not able to login to my account. Whenever i try logging in the OTP come and says that it is incorrect or wrong OTP. It auto detect the OTP still the same problem is coming. What is the issue? My number is [protected]. Please solve it as soon as possible. Thankyou.
      LazyPay customer support has been notified about the posted complaint.
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      Hi,

      Please help us with the screen recording to [protected]@lazypay.in so we can investigate the issue
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        A
        artisawant
        from Mumbai, Maharashtra
        Jan 12, 2022
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        I haven't received my refund of Rs. 2080.80 . The merchant already refunded my amount as on date 04.01.22 . I have written emails also on lazypay mail id even after more than 8 days I haven't received any reply. Please do the needful at earliest.
        LazyPay customer support has been notified about the posted complaint.
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          D
          Dhruba_Banerjee
          Jan 11, 2022
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          I made a transaction of Rs. 800 on Cibil website while buying a subscription plan. The transaction is shown being paid on lazypay app but it failed on Cibil website. Kindly refund my money soon.
          LazyPay customer support has been notified about the posted complaint.
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          Hi,

          Please note your transaction is successful and if failed please email the merchant confirmation to [protected]@lazypay.in to investigate
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            S
            sudharson k
            from Coimbatore, Tamil Nadu
            Jan 10, 2022
            Resolved
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            Resolved

            Hi sir/mam
            Yesterday i made a payment of rs.25250 lazypay transaction no: TXN[protected] in this transaction paytm cancelled the payment and refund has been processed on 09jan2022 time:09:54am of rs.25250 still money not credited in my lazypay card so i request you please credit the amount as soon as possible
            Paytm reference no : 6417022791386677506100
            Mobile :[protected]
            Jan 10, 2022
            Complaint marked as Resolved 
            Thak you lazypay love you
            LazyPay customer support has been notified about the posted complaint.
            View replies
            Please resolve my problem
            Reply
            Hi,
            You are requested to email to [protected]@lazypay.in with the details to investigate
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              R
              rushlad
              Jan 10, 2022
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              TXN[protected]

              So I paid my outstanding amount on time but my money was still auto debited from my account. So I paid 4, 418.2 rs twice.

              I have been emailing them constantly for 7 days asking for a refund but no response.

              Now in my lazypay account it says money has been refunded but I still dont see any refund in my account.

              TXN[protected]
              LazyPay customer support has been notified about the posted complaint.
              View replies
              Hi,

              We request to help us with the ticket id to investigate also request to check the spam for revert from care team
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                S
                Syed abullasi
                from Chennai, Tamil Nadu
                Jan 9, 2022
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                Website: LazyPay.in

                I’m syed abullais I have visited PVR palazzo on 24th December 2021 i paid 740 rupees twice(rs 1480) through lazy pay and both times my transaction successful from my end but not credited to merchant account, I Have sent many main till today no response, I have charged penalty for not repaying the RS 1480

                Transaction ID :- TXN[protected]
                Transaction ID (2) :- TXN[protected]
                LazyPay customer support has been notified about the posted complaint.
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                Hi,

                You are requested to email the details to [protected]@lazypay.in to investigate
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                  A
                  artisawant
                  from Mumbai, Maharashtra
                  Jan 9, 2022
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                  I have paid to libas Impex of Rs. 2080.80 as on date 29.12.21 but I have returned the product so merchant initiated refund for the same as on date 04.01.2022 . I still haven't received my refund in lazypay. I tried to contact lazypay number but didn't connect. I wrote many emails but no reply. This is really pathetic service I don't understand how can RBI authorize such kind of company who are irresponsible
                  LazyPay customer support has been notified about the posted complaint.
                  Jan 10, 2022
                  Updated by artisawant                   Can you please tell me how to contact lazypay its been one week I haven't received my refund yet.
                  View replies
                  Hi.,

                  You are requested to please help us with the refund details to [protected]@lazypay.in to investigate
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                    N
                    Niharika2305
                    from Haldwani, Uttarakhand
                    Jan 8, 2022
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                    Regarding calls for payment calls which I don't owe

                    Website: lazypay.in

                    I Niharika Rani want to let u know that on 31 December I booked movie ticket of 1044 using book my show app and opted for cash on delivery, keeping in my mind that plan might be changed, that was redirected to lazy pay at that time, and neither we watched the movie not we visited to that place but now I am getting calls from lazy pay to clear my payment as I have clarified already to them that I haven't watched the movie so why should I but...
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                    H
                    hitu gupta
                    from Ghumarwin, Himachal Pradesh
                    Jan 4, 2022
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                    This is to inform you that I have already cleared the lazypay statement for Rs. 20000 through phone pay upi on 3th January 2022, as was the due date for same,
                    But on 4th January 2022, morning, I found out that the same amount of Rs.20000 has been auto debited from my saved bank account again towards lazypay.

                    Please find the attached statement for my bank account where the same amount has been debited twice on two consecutive days.
                    This should not be happening at all as the moment I paid Rs.20000 on 3th January 2022, I got success message as well on my registered mobile number.
                    Kindly help me refund my money back to my account as soon as possible. Registered mobile number [protected]
                    LazyPay customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    You are requested to email the details to [protected]@lazypay.in to investigate
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                      H
                      hitu gupta
                      from Ghumarwin, Himachal Pradesh
                      Jan 4, 2022
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                      This is to inform you that I have already cleared the lazypay statement for Rs. 20000 through phone pay upi on 3th January 2021, as was the due date for same,
                      But on 4th January 2021, morning, I found out that the same amount of Rs.20000 has been auto debited from my saved bank account again towards lazypay.

                      Please find the attached statement for my bank account where the same amount has been debited twice on two consecutive days.
                      This should not be happening at all as the moment I paid Rs.20000 on 3th January 2021, I got success message as well on my registered mobile number.
                      Kindly help me refund my money back to my account as soon as possible. Registered mobile no [protected]
                      LazyPay customer support has been notified about the posted complaint.
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                        V
                        Vicky6996
                        from Jalgaon, Maharashtra
                        Jan 4, 2022
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                        I had made payment on last day of due date sussessfully but still after that same amount debited from my account twice.. So i had mailed to refund of amount but no reply from any support..
                        LazyPay customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
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                          R
                          Rkishan3
                          from Begusarai, Bihar
                          Jan 4, 2022
                          Resolved
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                          Resolved

                          I have made payment of 9500₹ to a merchant, amount deducted from my lazypay credit, but not credited to merchant account. Will u please help me with this.
                          Jan 6, 2022
                          Complaint marked as Resolved 
                          Thanks
                          LazyPay customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          Please help us with the merchant confirmation if amount not credited to merchant to investigate
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                            R
                            reddy12929
                            from Noida, Uttar Pradesh
                            Jan 3, 2022
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                            I dont know why you people have put my credit balance in grace i was having 1352 /- as my balance but now its showing -648 /- i have written this plenty of times the same from when you people have graced my 2000/- therefore today is my due date to pay my outstanding amount but unless and until i dont recive my balance i will not be paying the due as my account balance was deducted where i havent used it so i want my refund. i also need a call back from you.
                            LazyPay customer support has been notified about the posted complaint.
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                            Hi!

                            We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                              S
                              shekhar gangaram
                              from Ulhasnagar, Maharashtra
                              Jan 3, 2022
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                              I have made a transaction on on[protected] via lazy but the same was been cancelled for the order no KETCH[protected] the payment dues was also been made me on the same day itself till now i have not received my credit amount in account.

                              Below is the payment details

                              Your a/c no. XX2929 is debited for Rs.1485.00 on[protected]:25:47 and credited to VPA [protected]@axisbank (UPI Ref no[protected] TJSB Bank.
                              LazyPay customer support has been notified about the posted complaint.
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                                S
                                Sunny7892
                                Dec 31, 2021
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                                Hi Lazy Pay,

                                I have Paid Money Through Phone pay and Money has been debited from my account.But It was Not Updated In Lazy Pay Account.No Customer Support number and No email id found for raise complaint.Kindly Solve my my problem as soon as possible.My Registered Mobile Number-[protected]
                                LazyPay customer support has been notified about the posted complaint.
                                Jan 16, 2022
                                Updated by Sunny7892                                 They called me too many times.But didn't respond my complaint mail.I have already paid amount.Where is my account gone.

                                View replies
                                Hi,

                                This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please write us at [protected]@lazypay.in so our support team will address you further.
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                                  S
                                  Sripalgeh
                                  from Chennai, Tamil Nadu
                                  Dec 28, 2021
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                                  On 19th of dec i have done a transaction of rs-493.36/- before doing this transaction i have cleared my all old due on time but now they are showing me due amount of rs- 773.57/- almost 280rs extra don't know why there coustmer service is off they are not even replying any complaints registered on there app by me and they are charging me extra amount 3rd time
                                  LazyPay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                                    D
                                    desiredvarun
                                    from Gidam, Chhattisgarh
                                    Dec 27, 2021
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                                    Money deducted and it's almost 25 days i havent got the refund
                                    LazyPay customer support has been notified about the posted complaint.
                                    Jan 03, 2022
                                    Updated by desiredvarun                                     Lazypay haven't contacted me till now. They are taking panelty also
                                    Kindly help.
                                    View replies
                                    Hi,

                                    Please note we have already escalated the issue to bank as chargeback and would update you at the earliest
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                                      S
                                      Shubhamrathour09
                                      Dec 26, 2021
                                      Resolved
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                                      Resolved

                                      Refund id from merchant :--CR21122317460923721271807

                                      I cancelled the order from Flipkart, this is my reference number for refund .
                                      Dec 26, 2021
                                      Complaint marked as Resolved 
                                      Refund id from merchant :--CR21122317460923721271807 My order cancelled but refund is not credited in card please help me
                                      LazyPay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi,

                                      We apologise for the unpleasant experience you had with us. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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