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LazyPay Complaints & Reviews

lazypay.in
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Updated: Jul 12, 2025
Complaints 511
Resolved
44
Unresolved
467
Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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LazyPay reviews & complaints page 14

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D
Dhruba_Banerjee
Jan 11, 2022
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I made a transaction of Rs. 800 on Cibil website while buying a subscription plan. The transaction is shown being paid on lazypay app but it failed on Cibil website. Kindly refund my money soon.
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Hi,

Please note your transaction is successful and if failed please email the merchant confirmation to [protected]@lazypay.in to investigate
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    S
    sudharson k
    from Coimbatore, Tamil Nadu
    Jan 10, 2022
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    Hi sir/mam
    Yesterday i made a payment of rs.25250 lazypay transaction no: TXN[protected] in this transaction paytm cancelled the payment and refund has been processed on 09jan2022 time:09:54am of rs.25250 still money not credited in my lazypay card so i request you please credit the amount as soon as possible
    Paytm reference no : 6417022791386677506100
    Mobile :[protected]
    +1 photos
    Jan 10, 2022
    Complaint marked as Resolved 
    Thak you lazypay love you
    LazyPay customer support has been notified about the posted complaint.
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    Please resolve my problem
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    Hi,
    You are requested to email to [protected]@lazypay.in with the details to investigate
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      R
      rushlad
      Jan 10, 2022
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      TXN[protected]

      So I paid my outstanding amount on time but my money was still auto debited from my account. So I paid 4, 418.2 rs twice.

      I have been emailing them constantly for 7 days asking for a refund but no response.

      Now in my lazypay account it says money has been refunded but I still dont see any refund in my account.

      TXN[protected]
      LazyPay customer support has been notified about the posted complaint.
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      Hi,

      We request to help us with the ticket id to investigate also request to check the spam for revert from care team
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        S
        Syed abullasi
        from Chennai, Tamil Nadu
        Jan 9, 2022
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        Website: LazyPay.in

        I’m syed abullais I have visited PVR palazzo on 24th December 2021 i paid 740 rupees twice(rs 1480) through lazy pay and both times my transaction successful from my end but not credited to merchant account, I Have sent many main till today no response, I have charged penalty for not repaying the RS 1480

        Transaction ID :- TXN[protected]
        Transaction ID (2) :- TXN[protected]
        LazyPay customer support has been notified about the posted complaint.
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        Hi,

        You are requested to email the details to [protected]@lazypay.in to investigate
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          A
          artisawant
          from Mumbai, Maharashtra
          Jan 9, 2022
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          I have paid to libas Impex of Rs. 2080.80 as on date 29.12.21 but I have returned the product so merchant initiated refund for the same as on date 04.01.2022 . I still haven't received my refund in lazypay. I tried to contact lazypay number but didn't connect. I wrote many emails but no reply. This is really pathetic service I don't understand how can RBI authorize such kind of company who are irresponsible
          LazyPay customer support has been notified about the posted complaint.
          Jan 10, 2022
          Updated by artisawant           Can you please tell me how to contact lazypay its been one week I haven't received my refund yet.
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          Hi.,

          You are requested to please help us with the refund details to [protected]@lazypay.in to investigate
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            N
            Niharika2305
            from Haldwani, Uttarakhand
            Jan 8, 2022
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            Regarding calls for payment calls which I don't owe

            Website: lazypay.in

            I Niharika Rani want to let u know that on 31 December I booked movie ticket of 1044 using book my show app and opted for cash on delivery, keeping in my mind that plan might be changed, that was redirected to lazy pay at that time, and neither we watched the movie not we visited to that place but now I am getting calls from lazy pay to clear my payment as I have clarified already to them that I haven't watched the movie so why should I but...
            +2 photos
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            H
            hitu gupta
            from Ghumarwin, Himachal Pradesh
            Jan 4, 2022
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            This is to inform you that I have already cleared the lazypay statement for Rs. 20000 through phone pay upi on 3th January 2022, as was the due date for same,
            But on 4th January 2022, morning, I found out that the same amount of Rs.20000 has been auto debited from my saved bank account again towards lazypay.

            Please find the attached statement for my bank account where the same amount has been debited twice on two consecutive days.
            This should not be happening at all as the moment I paid Rs.20000 on 3th January 2022, I got success message as well on my registered mobile number.
            Kindly help me refund my money back to my account as soon as possible. Registered mobile number [protected]
            LazyPay customer support has been notified about the posted complaint.
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            Hi,

            You are requested to email the details to [protected]@lazypay.in to investigate
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              H
              hitu gupta
              from Ghumarwin, Himachal Pradesh
              Jan 4, 2022
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              This is to inform you that I have already cleared the lazypay statement for Rs. 20000 through phone pay upi on 3th January 2021, as was the due date for same,
              But on 4th January 2021, morning, I found out that the same amount of Rs.20000 has been auto debited from my saved bank account again towards lazypay.

              Please find the attached statement for my bank account where the same amount has been debited twice on two consecutive days.
              This should not be happening at all as the moment I paid Rs.20000 on 3th January 2021, I got success message as well on my registered mobile number.
              Kindly help me refund my money back to my account as soon as possible. Registered mobile no [protected]
              +1 photos
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                V
                Vicky6996
                from Jalgaon, Maharashtra
                Jan 4, 2022
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                I had made payment on last day of due date sussessfully but still after that same amount debited from my account twice.. So i had mailed to refund of amount but no reply from any support..
                LazyPay customer support has been notified about the posted complaint.
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                Hi,

                This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
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                  R
                  Rkishan3
                  from Begusarai, Bihar
                  Jan 4, 2022
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                  I have made payment of 9500₹ to a merchant, amount deducted from my lazypay credit, but not credited to merchant account. Will u please help me with this.
                  +1 photos
                  Jan 6, 2022
                  Complaint marked as Resolved 
                  Thanks
                  LazyPay customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  Please help us with the merchant confirmation if amount not credited to merchant to investigate
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                    R
                    reddy12929
                    from Noida, Uttar Pradesh
                    Jan 3, 2022
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                    I dont know why you people have put my credit balance in grace i was having 1352 /- as my balance but now its showing -648 /- i have written this plenty of times the same from when you people have graced my 2000/- therefore today is my due date to pay my outstanding amount but unless and until i dont recive my balance i will not be paying the due as my account balance was deducted where i havent used it so i want my refund. i also need a call back from you.
                    LazyPay customer support has been notified about the posted complaint.
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                    Hi!

                    We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                      S
                      shekhar gangaram
                      from Ulhasnagar, Maharashtra
                      Jan 3, 2022
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                      I have made a transaction on on[protected] via lazy but the same was been cancelled for the order no KETCH[protected] the payment dues was also been made me on the same day itself till now i have not received my credit amount in account.

                      Below is the payment details

                      Your a/c no. XX2929 is debited for Rs.1485.00 on[protected]:25:47 and credited to VPA [protected]@axisbank (UPI Ref no[protected] TJSB Bank.
                      LazyPay customer support has been notified about the posted complaint.
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                        S
                        Sunny7892
                        Dec 31, 2021
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                        Hi Lazy Pay,

                        I have Paid Money Through Phone pay and Money has been debited from my account.But It was Not Updated In Lazy Pay Account.No Customer Support number and No email id found for raise complaint.Kindly Solve my my problem as soon as possible.My Registered Mobile Number-[protected]
                        LazyPay customer support has been notified about the posted complaint.
                        Jan 16, 2022
                        Updated by Sunny7892                         They called me too many times.But didn't respond my complaint mail.I have already paid amount.Where is my account gone.

                        View replies
                        Hi,

                        This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please write us at [protected]@lazypay.in so our support team will address you further.
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                          S
                          Sripalgeh
                          from Chennai, Tamil Nadu
                          Dec 28, 2021
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                          On 19th of dec i have done a transaction of rs-493.36/- before doing this transaction i have cleared my all old due on time but now they are showing me due amount of rs- 773.57/- almost 280rs extra don't know why there coustmer service is off they are not even replying any complaints registered on there app by me and they are charging me extra amount 3rd time
                          +2 photos
                          LazyPay customer support has been notified about the posted complaint.
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                          Hi,

                          We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                            D
                            desiredvarun
                            from Gidam, Chhattisgarh
                            Dec 27, 2021
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                            Money deducted and it's almost 25 days i havent got the refund
                            +1 photos
                            LazyPay customer support has been notified about the posted complaint.
                            Jan 03, 2022
                            Updated by desiredvarun                             Lazypay haven't contacted me till now. They are taking panelty also
                            Kindly help.
                            View replies
                            Hi,

                            Please note we have already escalated the issue to bank as chargeback and would update you at the earliest
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                              S
                              Shubhamrathour09
                              Dec 26, 2021
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                              Resolved

                              Refund id from merchant :--CR21122317460923721271807

                              I cancelled the order from Flipkart, this is my reference number for refund .
                              Dec 26, 2021
                              Complaint marked as Resolved 
                              Refund id from merchant :--CR21122317460923721271807 My order cancelled but refund is not credited in card please help me
                              LazyPay customer support has been notified about the posted complaint.
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                              Hi,

                              We apologise for the unpleasant experience you had with us. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                                S
                                sousamkar
                                from Kolkata, West Bengal
                                Dec 22, 2021
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                                On 19th december 2021 at 4.28 am an amount of 3322.71 was deducted from my lazypay account. As i was sleeping then i did not paid it. the transaction id was TXN[protected]
                                LazyPay customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
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                                  R
                                  rahulbob91
                                  Dec 21, 2021
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                                  Address: Mumbai / Pune

                                  Stop The Fake Offers and thus get the customer to gain attention to their platform
                                  Got a promotional Sms from them containing a URL that stated once performing the next transaction we get a 50% off.
                                  One successfully claiming the same there is no such offer being applied into my account. Checked the statements but couldn't find any credits.
                                  On trying to contact the team there is no response for 15 days.
                                  Offer Link in SMS : https://secure.lazypay.in/specialoffers/lazypay-2
                                  Transaction ID : Trans #: SW_[protected]
                                  Date Time :[protected]:41 AM
                                  Amount : 899.0
                                  Registered Number : [protected]
                                  LazyPay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  We would like to look into this and see what we can do to help. Appreciate if you can email us to [protected]@lazypay.in with the concern and we will address you
                                  Reply
                                  rahulbob91's [Complaint's author] reply, Feb 4, 2022
                                  I have already sent email to [email protected] regarding the same.
                                  My registered email id : [email protected]
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                                    V
                                    Venkatpalla
                                    from Hyderabad, Telangana
                                    Dec 21, 2021
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                                    Address: Nagole
                                    Website: Lazypay

                                    Date: 20/12/2021
                                    Number: [protected]

                                    Lazypay transaction of Rs 1112 processed with out any authentication or alerts on payment, I have not even register for Lazypay or not even logged in once and not accepted any norms but the transaction completed successfully with out my authentication.
                                    Transaction happened through the Bookmyshow I was looking for the total cost of movie tickets but the app proceeded my order with the Lazypay default option with out any alerts, even there is no cancellation process to cancel my order.
                                    I tried to reach out to Lazypay app on[protected] but the number temporally out of service.
                                    +1 photos
                                    LazyPay customer support has been notified about the posted complaint.
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                                    Hi,

                                    If you haven't used the service please contact merchant and ask for refund for said amount. Also transaction that is processed for first time does require OTP and cannot process without the same.
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                                      S
                                      Syed Mohammed Aquib
                                      Dec 14, 2021
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                                      My balance amount of lazypay rs 801 rs due i have done payment successful through phonepe app...after successful payment also iam getting charged through interest and its showing i have not done payment and getting calls also from app side
                                      +2 photos
                                      LazyPay customer support has been notified about the posted complaint.
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                                      This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Appreciate if you can email us to [protected]@lazypay.in with the concern and our team will address you
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