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LazyPay Complaints & Reviews

lazypay.in
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Updated: Jan 7, 2026
Complaints 516
Resolved
44
Unresolved
472
Bad 😕 It seems that LazyPay has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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LazyPay reviews & complaints page 14

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K
Kanikaissar
from Pune, Maharashtra
Jan 18, 2022
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I have used 486rs. On 6 Jan 2022. That's the only payment I have used in the whole month of January but Lazy pay has charged me 1243rs which I have to repay my bill on the last day which is 18th Jan 2022. Or please call on [protected].
LazyPay customer support has been notified about the posted complaint.
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Hi,

Please help us with the details on email to [protected]@lazypay.in and will investigate
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    C
    Chittaranjan09
    Jan 18, 2022
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    Address: Bangalore

    I have done a transaction with ref no TXN[protected] for Rs 573.39 on dt. 01.12.2020 to Jio Mart, the transaction was failed but amount has debited from Lazypay account, I have contacted many times with Jio Mart and Lazypay, Jio Mart is telling transaction failed so you can contact with your bank, Lazypay is telling transaction has successful transferred to merchant so you talk with the merchant. I don't understand what to do. It's already more than 45 days I have not received my refund.
    Regards
    Chittaranjan
    LazyPay customer support has been notified about the posted complaint.
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      M
      Meera Bosmia
      Jan 18, 2022
      Resolved
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      Resolved

      U already paid the amount through lazypay then why I am getting notification
      Jan 18, 2022
      Complaint marked as Resolved 
      I already paid the amount using the same app then why I am getting notification for payment is due
      LazyPay customer support has been notified about the posted complaint.
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      What help full nothing is helpful
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      Hi,

      You are requested to email to [protected]@lazypay.in and our support will investigate
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        R
        Reshma patekar
        Jan 17, 2022
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        Address: 7/121/2301, Tagor nagar, vikhroli East

        Sir my lazypay card disabled in petrol pump what's problem
        LazyPay customer support has been notified about the posted complaint.
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        Hi,

        You are requested to email to [protected]@lazypay.in so we can help you with the details.
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          H
          hlbs1990
          from Mumbai, Maharashtra
          Jan 17, 2022
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          Address: ASHOK RESTAURANT MALAD WEST NEAR RAILWAY STATION

          Resterday i had made a payment of 576 rs to ashok restaurent in malad west, but neither restaurent has received the payment nor i have received the refund till now.

          Pl look into it and do the needfull.

          For any queries feel free to contact on below no.
          [protected].
          LazyPay customer support has been notified about the posted complaint.
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          Hi,

          Please note as per record transaction is successful and advise to contact merchant and request for email confirmation to escalate
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            T
            thkhan
            from Garhwa, Jharkhand
            Jan 16, 2022
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            Website: Lazypay.in

            I have complained many times about the failed transaction but no response from the LAZYPAY team. Kindly process my request ASAP. My bill generated and due date is very short.

            My LAZYPAY account id: [protected]
            LazyPay customer support has been notified about the posted complaint.
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            Hi,

            You are requested to check the spam folder for the revert and if not received please help with the ticket id
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              V
              Vishwajit Nimhan
              Jan 16, 2022
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              Address: Pune

              I want to clear my current PAN Number details from Lazypay's database, as I entered it wrong once accidentally but now I can't change it as the PAN Details area is greyed out and is not editable anymore! This is keeping me from completing my kyc and receiving more benefits from Lazypay.
              LazyPay customer support has been notified about the posted complaint.
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              Hi,

              Please email to [protected]@lazypay.in with the pan card copy so we can help you with the same.
              Reply
              Hi,

              Please email the details to [protected]@lazypay.in and our support will investigate
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                R
                Rapolu priya
                from Hyderabad, Andhra Pradesh
                Jan 14, 2022
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                Lazypay is an easy way to use but I want to delete my account from your databases.actually i have raised and mailed since last month but no reply .i have taken loan and repaid the money to Lazypay so now plz I just want to delete my account from your databases.plz resolve this issue as soon possible plz
                LazyPay customer support has been notified about the posted complaint.
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                Hi,

                Please email the issue to [protected]@lazypay.in so we can help to close it
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                Rapolu priya's [Complaint's author] reply, Jan 24, 2022
                Actually it I have mailed this issue 2 months back but no reply
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                  S
                  staramine
                  Jan 13, 2022
                  Resolved
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                  Resolved

                  Hi Lazypay, i tried to contact you by your mail but it was all in vein, i made a payment using your wallet to Mobikwik but that payment failed, and amount got refunded but it is still not showing in your app, kindly work into it. My due date is coming soon and i don’t want to pay for the amount that I didn’t spend. Kindly look into this matter and have a better response team.
                  Jan 13, 2022
                  Complaint marked as Resolved 
                  I mailed to it’s grievance support and it get resolved
                  LazyPay customer support has been notified about the posted complaint.
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                  Hi,

                  Please help us with the merchant refund confirmation to investigate on [protected]@lazypay.in
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                    S
                    Suro92
                    from MUMBAI, Maharashtra
                    Jan 13, 2022
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                    Hi. I cannot access my account i not able to login to my account. Whenever i try logging in the OTP come and says that it is incorrect or wrong OTP. It auto detect the OTP still the same problem is coming. What is the issue? My number is [protected]. Please solve it as soon as possible. Thankyou.
                    LazyPay customer support has been notified about the posted complaint.
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                    Hi,

                    Please help us with the screen recording to [protected]@lazypay.in so we can investigate the issue
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                      A
                      artisawant
                      from Mumbai, Maharashtra
                      Jan 12, 2022
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                      I haven't received my refund of Rs. 2080.80 . The merchant already refunded my amount as on date 04.01.22 . I have written emails also on lazypay mail id even after more than 8 days I haven't received any reply. Please do the needful at earliest.
                      LazyPay customer support has been notified about the posted complaint.
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                        D
                        Dhruba_Banerjee
                        Jan 11, 2022
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                        I made a transaction of Rs. 800 on Cibil website while buying a subscription plan. The transaction is shown being paid on lazypay app but it failed on Cibil website. Kindly refund my money soon.
                        LazyPay customer support has been notified about the posted complaint.
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                        Hi,

                        Please note your transaction is successful and if failed please email the merchant confirmation to [protected]@lazypay.in to investigate
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                          S
                          sudharson k
                          from Coimbatore, Tamil Nadu
                          Jan 10, 2022
                          Resolved
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                          Resolved

                          Hi sir/mam
                          Yesterday i made a payment of rs.25250 lazypay transaction no: TXN[protected] in this transaction paytm cancelled the payment and refund has been processed on 09jan2022 time:09:54am of rs.25250 still money not credited in my lazypay card so i request you please credit the amount as soon as possible
                          Paytm reference no : 6417022791386677506100
                          Mobile :[protected]
                          Jan 10, 2022
                          Complaint marked as Resolved 
                          Thak you lazypay love you
                          LazyPay customer support has been notified about the posted complaint.
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                          Please resolve my problem
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                          Hi,
                          You are requested to email to [protected]@lazypay.in with the details to investigate
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                            R
                            rushlad
                            Jan 10, 2022
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                            TXN[protected]

                            So I paid my outstanding amount on time but my money was still auto debited from my account. So I paid 4, 418.2 rs twice.

                            I have been emailing them constantly for 7 days asking for a refund but no response.

                            Now in my lazypay account it says money has been refunded but I still dont see any refund in my account.

                            TXN[protected]
                            LazyPay customer support has been notified about the posted complaint.
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                            Hi,

                            We request to help us with the ticket id to investigate also request to check the spam for revert from care team
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                              S
                              Syed abullasi
                              from Chennai, Tamil Nadu
                              Jan 9, 2022
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                              Website: LazyPay.in

                              I’m syed abullais I have visited PVR palazzo on 24th December 2021 i paid 740 rupees twice(rs 1480) through lazy pay and both times my transaction successful from my end but not credited to merchant account, I Have sent many main till today no response, I have charged penalty for not repaying the RS 1480

                              Transaction ID :- TXN[protected]
                              Transaction ID (2) :- TXN[protected]
                              LazyPay customer support has been notified about the posted complaint.
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                              Hi,

                              You are requested to email the details to [protected]@lazypay.in to investigate
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                                A
                                artisawant
                                from Mumbai, Maharashtra
                                Jan 9, 2022
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                                I have paid to libas Impex of Rs. 2080.80 as on date 29.12.21 but I have returned the product so merchant initiated refund for the same as on date 04.01.2022 . I still haven't received my refund in lazypay. I tried to contact lazypay number but didn't connect. I wrote many emails but no reply. This is really pathetic service I don't understand how can RBI authorize such kind of company who are irresponsible
                                LazyPay customer support has been notified about the posted complaint.
                                Jan 10, 2022
                                Updated by artisawant                                 Can you please tell me how to contact lazypay its been one week I haven't received my refund yet.
                                View replies
                                Hi.,

                                You are requested to please help us with the refund details to [protected]@lazypay.in to investigate
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                                  H
                                  hitu gupta
                                  from Ghumarwin, Himachal Pradesh
                                  Jan 4, 2022
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                                  This is to inform you that I have already cleared the lazypay statement for Rs. 20000 through phone pay upi on 3th January 2022, as was the due date for same,
                                  But on 4th January 2022, morning, I found out that the same amount of Rs.20000 has been auto debited from my saved bank account again towards lazypay.

                                  Please find the attached statement for my bank account where the same amount has been debited twice on two consecutive days.
                                  This should not be happening at all as the moment I paid Rs.20000 on 3th January 2022, I got success message as well on my registered mobile number.
                                  Kindly help me refund my money back to my account as soon as possible. Registered mobile number [protected]
                                  LazyPay customer support has been notified about the posted complaint.
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                                  Hi,

                                  You are requested to email the details to [protected]@lazypay.in to investigate
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                                    H
                                    hitu gupta
                                    from Ghumarwin, Himachal Pradesh
                                    Jan 4, 2022
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                                    This is to inform you that I have already cleared the lazypay statement for Rs. 20000 through phone pay upi on 3th January 2021, as was the due date for same,
                                    But on 4th January 2021, morning, I found out that the same amount of Rs.20000 has been auto debited from my saved bank account again towards lazypay.

                                    Please find the attached statement for my bank account where the same amount has been debited twice on two consecutive days.
                                    This should not be happening at all as the moment I paid Rs.20000 on 3th January 2021, I got success message as well on my registered mobile number.
                                    Kindly help me refund my money back to my account as soon as possible. Registered mobile no [protected]
                                    LazyPay customer support has been notified about the posted complaint.
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                                      V
                                      Vicky6996
                                      from Jalgaon, Maharashtra
                                      Jan 4, 2022
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                                      I had made payment on last day of due date sussessfully but still after that same amount debited from my account twice.. So i had mailed to refund of amount but no reply from any support..
                                      LazyPay customer support has been notified about the posted complaint.
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                                      Hi,

                                      This is definitely not the experience we want you to have. We'd like to understand the issue and help you with it. Please provide ticket id number to address the issue
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                                        R
                                        Rkishan3
                                        from Begusarai, Bihar
                                        Jan 4, 2022
                                        Resolved
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                                        Resolved

                                        I have made payment of 9500₹ to a merchant, amount deducted from my lazypay credit, but not credited to merchant account. Will u please help me with this.
                                        Jan 6, 2022
                                        Complaint marked as Resolved 
                                        Thanks
                                        LazyPay customer support has been notified about the posted complaint.
                                        View replies
                                        Hi,

                                        Please help us with the merchant confirmation if amount not credited to merchant to investigate
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