Lenovo Complaints & Reviews

Ok, so I ordered a custom laptop from lenovo on 12th October and they said that it will be delivered under 4 weeks.
My order ID was: [protected]
I received and an email on 28th October that my order has been packed.

Got no updates for 10 days then I asked by calling customer care 9th October. They said that order has been dispatched and said it will deliver in 3-4 days I called again on 12th November they said the same thing again I called on 15th November they said the same thing that it has been dispatched.

But all along the way they were COMPLETELY LYING the order wasn't dispatched it was still in the warehouse(they admitted and same information was on tracking page) and the courier tracking page showed no update.
They again said 5 more days.

So don't buy from lenovo they steal your money and don't refund and don't deliver product and don't even REFUND the amount they waste your time and do drama like order cannot be canceled after a few days.
And even their products seem overpriced given the horrible service quality.

Dear Sir/Madam,

I have just collected by laptop back yesterday from the service center in Marol, Andheri (East) with my issue being unresolved. My warranty ended in August and I had given my laptop before the warranty ended but the laptop gave me the same issue a month later when my warranty had lapsed and I had informed the service center regarding the same. I was facing this issue since a few months before the warranty ended.Due...

There is a problem in sound of my computer i have complain may time in authorise service centre they are also don't resolve my problem i have face problem with this and waste my time please do best of your side.

[protected]@gmail.com
Alt. e.[protected]@yahoo.com

I had purchased a lenovo m10 fhd plus tab on sept 2nd. I used it for around 15 days and few horizontal lines started appearing over the bottom of the screen.

On enquiring with the service centre, i was informed that i had to give my tab to the nearest service centre pick up point (12 kms from my place) and that the issue was trivial and it would be included in warranty. I was promised that the issue would be resolved in a matter of days. I gave it on sept 22nd.

After repeated visits and calls to the service centre, my tab finally arrived on october 22nd, after a month of giving it for service . So, the service centre incharge informed me that once he checks the status of the tab, he would deliver it to me. But on checking, the tab wouldnt open and he said that the tab was a faulty one and that it was 'dead'. So he said that he has asked for a replacement of the tab to his company. He asked me to wait for a few more days for the arrival of the replacement tab.

But even after waiting for more than 20 days, there has been no update regarding that. After repeated calls, texts and direct visits to the centre, i was informed that the tab was put on dispatch and that the online status of the tab was "on transit" for more than 12 days.

I also tried contacting the south regional coordinator through calls and texts, but i received no response. All these days there has not been a single call or text message from the service centre themselves. Every single time they respond only after a number of phone calls or a direct visit. They are remaining ignorant amd responding very poorly.

Its been more than 50 days and I'm extremely frustated with this issue. Its high time that i get a proper response and a new tab in place of my old one as i hardly used that for 15 days.

I purchased a lenovo S340 laptop in july, from first week of purchase itself i started facing issue with the battery, it would shut down at 44% .they changed the battery but issue was not solved, then they changed the mother board and now i am facing issues with the mic.apart from that there are issues with the speaker of laptop. I received faulty laptop and i want a replacement.

Hi, I had bought ideapad like 2 years ago but it never works properly. I had complained previously and lenovo also responded and updated my Laptop but still no use. It still doesn't works perfectly. I think this piece of laptop is defected please look into the matter as soon as possible and do the needful

On 7th Oct placed a order in Amazon for Lenovo Tab M10 FHD Plus Tablet with Invoice number FBLI-115806, IMEI Number of the product is [protected] and same was delivered on 8th Oct. We unboxed it on 10th Oct and it was working fine for next 3 days and due to Dussehra vacation, schools were off and we didn't use it for next few days. When we tried to use it on 16th Oct it was not getting on.

I checked with amazon and been told that return period is expired and need to check with Lenovo Support for service. Tried and contacted Lenovo technical support and was shared 2 authorised service centre details. The authorised service centre KRK solutions is more than 20kms from my place and travelled all the way and gave tab on 17th Oct.

After 2 days when i called and checked with Authorised service centre i was told there is a motherboard issue and same needs to be replaced and job service request is raised on same and will be providing tab in next 2-3 days. After 2-3 days i called and checked but been told that the part received from lenovo is also a defective one. From that day Continuously trying to get in touch with lenovo service centre and with authorised service centre but the service is pathetic and they are least responsible to update.

I had invested in the so called Lenovo brand for my son's online classes. Really frustrated and tired of all this. I had co-ordinated with Mr. Mahesh Chandra of lenovo service on [protected]@lenovo.com but he is really poor in serving. Its been month and my son is suffering because of their poor quality product.

My question to the Lenovo is- Will there be no Quality check done on products, i understand it is a electronic product and there might be such issues and in such case there shouldn't be a quick response as its a defective product shouldn't it be replaced.

I am sick and tired of this and lost complete Trust. I just don't need a repaired product for my hard earned money. Please provide me refund of the same.

Regards,
Kusuma

I bought Lenovo legion 5 and it was delivered to me on 10 Oct 21. Just after few days o[censored]se, a blue screen with error used to come multiple times which leads to laptop restart automatically. For the same reason I contacted Lenovo premium care on 31 Oct & a guy named "Ahmed Raza Khan [protected]@lenovo.com" picked the call and I explained him about blue screen, error & laptop getting restart. In order to resolve he took remote access for my laptop & I helped him for the same.

He started updating drivers from the Lenovo website. Later he started BIOS update. I am not sure what the hell he did, but just after when BIOS update was installed & bar showed 100% completed, laptop screen went dead. From that moment keypad light, power light everything is working but still there is no response on the laptop screen. So in order to hide his mistake he created a ticket & said that a technician will visit at home & he disconnected the call so fast. Means it only took a minute or two & he created the ticket and disconnected the call. Means what the hell is this? Is this what Lenovo service & behaviour is all about?

So again I tried calling & some new guy picked, I stated whole issue from starting and told that how one guy picked earlier & did all this nonsense. So the current support guy asked me to do few steps and after that he concluded that screen is dead and needs a screen replacement, for that he updated the existing ticket and said that we will send the required parts as soon as possible & technician will visit with those parts for repair. Technician came with new parts and started the screen replacement but even after screen replacement nothing changed. Technician said that may be there is some motherboard issue or something. So he told me that he is gonna ask for motherboard from the store & will then come again for changing it.

So my question to Lenovo is this, that a laptop I haven't used for even 10-15 days had this much issue, still I didn't took any serious action I contacted Lenovo support & did everything that I could have done. But as I behaved so well, your support guy really made my new laptop which isn't even a month old look like a hell. Currently this laptop which cost approximately 70K is a piece of ###. Even after screen replacement nothing is changed.

So in real World no one will even allow Laptop part replacement which is just few days old. Still I behaved so well & agreed for parts replacement. So how mANY TIMEs should I agree for parts replacement. I didn't pay this much huge amount for all this. I am asking and suggesting Lenovo team to replace my laptop but they are just giving useless excuse & denying the replacement process. I didn't buy this costly laptop so that they will keep on changing each & every parts forever.

I just hope that someone can help me with this issue. As I didn't took Laptop so that I can agree for parts replacement for whole my life.

I ordered a Lenovo's laptop from amazon on 1st march 2021 and got a defective laptop's charger cable then replaced it and I got an another laptop. i was using the laptop but after some months keys of the laptop weren't working then i went to Lenovo's service center they said your keyboard had changed and they gave a quote of rupees 19, 870on 6th august 2021 . and it was 10 times higher cost .at that time i gave the laptop after inspection they said your laptops motherboard got short-circuit . how it was possible while i gave on working condition . at last they said if you want to repair it you have to spend around rupees 40, 000 - 50, 000 . then i denied to repair that laptop now i want to to refund my laptop's price

laptop's serial no. R90KMCZC

I placed an order on 4 october 2021 Order Number - [protected] using an offer of HDFC debit card. I was supposed to receive a Cashback of Rs 5000 in my HDFC account within 30 days which I haven't received yet.

even not received any message about cashback....

My keyboard keys isn't functioning properly. Since the legion laptop is in warranty, am supposed to get free on site repair. However they are denying on the ground that the touchpad has some distortion in the picture which is baseless.

I have submitted a request regarding the change of dextop as it is showing abnormal display( black spot) I am in need of dextop urgently but i didn't get any update I also contacted the nearby customer service of lenovo but they said they do not provide change of product .I hope u guys will reply.
Ticket number:
*[protected]*
Serial number:
*U76043W4*
Product name:
*Lenovo D22-20 Monitor - Type 66AD*
Created time:
*[protected]*

[protected]

It’s toll free number of Lenovo idea products.
Every time i call on this number it says please call between 10am to 7pm Monday to Friday.

But i am doing it right still I don’t get any answer
Whenever you go for purchase something everyone will helps you but whenever you want service for whatever you paid for you can’t get service for it
Lenovo have worst service provider till now for me.

This are the details still waiting for to resolve my issues

From: Lenovo
Date: 10/12/2021 3:29:27 PM
Reference:
Lenovo Case: [protected]
Work Order: [protected]
Product Name: 81F500BVIN - Notebook IP
330S-15IKB I7 4G 4G 1T 10H
Unit Serial Number: YD06799U
Dear Customer,
Service Case [protected] that was created
on 10/11/2021 3:58:27 AM has been placed
ON HOLD due to the following reason:
We have placed your Service Case ON HOLD
as we await the parts necessary to repair your
computer. The revised estimated delivery
date is: 60000004

I am waiting til 20 days for reply no one is helping me for this every time i call toll free number i got new date but after that I didn’t get any service and it’s still pending.
Feeling angry after purchasing Lenovo product.

I've been trying to contact lenovo but all my attempts turned futile. They have not given a good product. My laptop is within warranty period, but it works slow, processing happens with delay, page gets stuck up, etc.

I have recently purchased lenovo Ideapad s340, and just in first few weeks of purchasing it, i started facing issue with my battery, it would shut down at 45% battery and would start charging from 0%, i filed a complaint and my battery was replaced, but still the issue was not solved. my laptop has more issues not just battery. The speaker is faulty too, the sound comingfrom the speaker is not clear and break's in between.I received a faulty piece while purchasing the laptop.i want a replacement or a full refund.

Concern which I am facing from the day one in my Laptop. I am attaching the Invoice and RO copy for your reference.
Since last one month Laptop is under repair but no resolution yet. I am following regularly with service station but they are unable to resolve the problem.
I am very much glad to have such excellent branded Laptop and the commitment which is mentioned on the social media that Smarter technology leads to smarter work and better results but the problem which I am facing since long time it is proving that the quality of product is very cheap.
Due to the un-availability of Laptop I am unable to carry my important work and facing losses in my routine.
service station is doing trial and error with my new Laptop.

Laptop was purchased on Feb 04, 2020. As per above INC, the resolution was not provided yet. Later exactly an year after when the warranty period over, agent was gathered the proofs and invoice, he said that warranty was over.

I have created the complaint during the warranty period. I am unsure that, Whether Lenovo has 1 yr of SLA in customer service to only pick single case up and to send Initial Response to customer.

I got a legion y540 and it had some structural defect the charging port is giving issues and now because my one year warranty ended .
I have to replace whole motherboard instead of replacing a charging port as people in service center say that they are not allowed to tamper with the motherboard .

₹1.14 lakh is a lot of amount for me and it took two years of my savings to be finally be able to get a gaming laptop . I hoped that it would work for atleast 5-6 yrs .

All my hopes and trust were shattered . I always thought lenovo was the company which made durable hardware but when I saw videos of people on YouTube and read about the same issue in community forum I got to know that lenovo made some mistake in design or maybe some circuits

Nevertheless customers like me have to pay high just due to this wrong port.

Highly disappointing Service
Service centers and staff poorly out of reach
Dissatisfied to buy your product
Pray would never ever go for one again