Lenovo Complaints & Reviews

This mail is regarding to concern which I am facing from the day one in my Laptop. I am attaching the Invoice and RO copy for your reference.
Since last one month Laptop is under repair but no resolution yet. I am following regularly with your service station but they are unable to resolve the problem.
I am very much glad to have such excellent renowned but the problem which I am facing since long time it is proving that the quality of product is very cheap.
Due to the un-availability of Laptop I am unable to carry my important work and facing losses in my routine.
You can understand in todays era how the Laptop is important but your service station is doing trial and error with my new Laptop.

Its my humble request to replace the Laptop with new as I am very much frusted from the trial & error since one month.

Hope you can understand and do the needful for replacement of Laptop with New

Regards

Vinod Burde

[protected]

Hi,

A month ago I bought legiion 5 pro for 1.25 lakh. Last week my space bar key was not working so raised a ticket ( [protected] ) . The serice guy (his number : [protected]) came who did not know anything about my laptop, he told he haven't worked on this laptop . He aggresively opened the laptop and mishandled the laptop and now screwed up the laptop fully . Luckily I recorded video hidden with my phone I have uploaded all the videos in the drive . The drive link is here

https://drive.google.com/drive/folders/1HK5IVq24HaRvNZNKbWRGfHCkyefkqlMc?usp=sha...⇄

Now there is more problem and he ran away . The following are the problems araised after he serviced.

5 screws are not fixed he gave it in my hand.

Right USB and camera block switch not working

black vent is unfixed

fingerprint and dusty on service aftermath .

no manufacturer sticker (Ryzen, nvidia)

Black light bleed on left top of screen

No 165Hz support after service

Type-C DP port on back panel is loose

Regarding vent in picture you can see the left vent is fine and right vent near lenovo symbol there is bulge . In other picture I have took the zoom shot which show a unclamped plastic .

About the black light bleed, when screen is black you can see some white patches on screen on left top .

noticed about the CPU temperature, It's really getting hot due to the uneven thermal paste which he applied and removed the component as he missed a screw below the component (Components should not be removed once the thermal paste is applied )

Now support executives are not responding and now 1.25 lakh is at stake.

My yoga tab has been shut down since long time due to some software issue.
I was trying to resolve it with the help of some available technicians. But unfortunately they were unable to find the software. Please help me to fix the problem.
Regards,
Saleh K

I have ordered for a laptop on October 9th, still not received the package. Tracking shows it reached our locality on 18th.No updates after 18th. There is no contact no for enquiry. Complaint has registered no response even after that.

Despite multiple calls to Lenovo premier support and 3 repair tickets, the heating issue in my laptop is still not resolved. Very awful customer service and support from Lenovo

My laptop is not working from i bought it.
its processing is very poor

Repeat complaint after 52 days !!
Lenovo — Desktop C320 keyboard not working
Manohar Kalle
sent on Aug 31, 2021
Lenovo Desktop C320, Machine type 10077, Configuration Number 57307841, HDD 500 G, RAM 4GB, ODD DVD RW.
I have not used the desktop for a long period due to my transfer on job from Mumbai and unable to take the desktop with me as I was asked to use
Dell Laptop while I was transferred and on job.
Now when I want to use the Desktop the keyboard is not operating and I
am unable to use the desktop.
Please arrange to reactivate my desktop so that I can start using my
Lenovo Desktop.
My contact number : +[protected] [protected].
Please arrange on top priority, to protect

Left side contol key not functioning

It's been almost a month since I reported lenovo regarding laptop webcam not working but neither they have responded nor their premium customer support is able to help. This complaint site is also useless. Won't recommend anyone to buy lenovo products. They customer service is pathetic. All lenovo does is fraud. Their products are nothing less than trash.

Dear Sir,

We would like to bring to your urgent notice the following fraudulent behavior by the Lenovo SMB sales team.

Our company placed an order as per the following details
Order Number [protected]
Item – ThinkPad X13 Yoga Gen 2
Value – 167000/-
100% advance payment made on - 11th Aug 2021
UTR details[protected]XF3

Written Delivery Commitment from Lenovo – 4 weeks ( 11 Sept Delivery)

At the time of placing the order we received several calls and written confirmation from Ms Ashwini Bai for 4 weeks delivery .
Once we paid the money there was total silence from the sales team regarding the delivery
On the committed delivery date we had to intensively follow up only to find out that the order would take 13 weeks instead of 4 weeks
It now seems that the sales team provided false delivery commitments just to get payments.

Due to this delay we are losing interest on our 100% payment held unlawfully by Lenovo.
We shall also incur depreciation benefit loss due to this delay
Lenovo is not giving us any proper response on this matter

You are requested to immediately intervene in this matter.
Since we are not getting any solution from Lenovo we shall have no option but to escalate this matter though legal consumer act channels

I've been trying to contact lenovo but all my attempts turned futile. They have not gieven a good product. My laptop is within warranty period, but it works slow, processing happens with delay, page gets stuck up, etc.

Dear Customer support,

I am extremely disappointed with the service Lenovo has provided me so far. In last one week, I felt so harassed that I feel like taking this complaint to higher authority i.e. Indian Consumer Complaints forum. It would be great if you could still take the necessary action.
I filed the complaint for my laptop serial no.ed PF30DMV7 purchased just two months ago. A vertical dot line was visible all in a sudden across the laptop LCD display on last to last friday i.e. 1st October.
First of all, I didn't get a call back after lodging several complaints. Then on last monday i.e. 4th October I started chatting with the virtual assistant in the webpage. After spending four hours taking time out from my office schedule, the virtual assistant raised a ticket for a technician visit to change the LCD display monitor.
The technician called me on Wednesday and said that he would like to visit me on Thursday at 2pm if I am available for one to two hours. I agreed.
During his Thursday visit at 2 pm, he destroyed my lcd display completely. He couldn't even restore to the previous setup. I had a very crucial meeting on Friday, which has been compromised for life due to him. He couldn't even give a stand by laptop. I felt completely shattered, completely broken. Nothing could ever replace my agony and frustration. He couldn't even give a disclaimer before starting the work that this could happen.
He again visited on Saturday saying he came with the parts which could repair the display. This time he has destroyed my motherboard. My laptop is no longer functional.
Been shocked and awestruck, I would like you to give me a heavy compensation for my loss. I want a brand new laptop as soon as possible. It's only been two months, I purchased this laptop. This kind of service is completely unacceptable to me.

There is no further communication I have called numerous times, the helplines. They always appeared busy. I wrote numerous e-mails. No response.
I am terribly upset with no functional laptop since 7 th October. I am frustrated with the poorest customer support.

Please take the quickest action possible.

With minimal hope,
Manjeer

My lenovo laptop is having power issues which I reported to customer support thrice and then they created a case number: [protected].

However they closed the case without giving solution to the issue and told that they are looking into the issue.

After I checked the status, came to know they already closed case without doing anything.

Shocked to see such ignorant customer care from lenovo..

I have purchased a lenovo laptop through lenovo's online registered site on 14.06.2021. The details of laptop are as below

81VD00EFIN- IdeaPad
S145 39.62cms -
Platinum Grey
Serial No:-PF2VWWF3

The laptop became defective after sometime and could not even turned on. The same laptop was given for repair at lenovo service centre, rajkot, Gujrat, since it was under warranty for 1 year. After repair it was informed that the laptop mother board was defective and they changed it. After repair it was found that laptop was working very slow and it was again taken to service centre but service centre denied accepting flaw at their end. They refused to attend the complaint again and only said problem not from their side.

I hereby humbly request for changing of my product i.e. laptop not repair of any component to avoid any further problem.

If it is not possible then I should be given full refund as per invoice.

I have purchased a lenovo laptop through lenovo's online registered site on 14.06.2021. The details of laptop are as below

81VD00EFIN- IdeaPad
S145 39.62cms -
Platinum Grey
Serial No:-PF2VWWF3

The became defective after sometime and could not even turned on. The same laptop was given for repair at lenovo service centre, rajkot, Gujrat. sinc it was under warranty for 1 year. After repair it was informed that the laptop mother board was defective and changed it. After repair it was found that laptop was working very slow and it was again taken to service centre but service centre denied accepting flaw at their end. They refused to attend the complaint again and only said problem not from their side.

It as highly unprofessional of such a company to refuse service to their product when it is in warranty then god knows what to expect after warranty period. It feels like cheated by a big company after investing my saving in their company.

I hereby humbly request for changing of my product i.e. laptop not repair of any component to avoid any further problem.

I have ordered a tablet lenovo tab m10 fhd rel but after three months its screen started buffering and showing colourful pixels.Tablet isn't working properly now.serial no HA1FP8ZA(31).Also I had registered complaint and complaint number is [protected].But, I haven't got any reply from lenovo.So tablet is under warranty period.Tablet bought on 14/7/2021from official lenovo website.

I applied for a laptop service because of my laptop has keyboard problem and many ... and you don't give me regarding any kind of service so I'm complaining about your company . already i gave a 4 case but you don't responded .. i will give case about your company. I purchased a laptop ( Lenovo S145)have only 2 month with warranty 1 year ...if you don't take any action then i will take.. about your company

I have ordered a laptop order id OD[protected] has been cancelled automatically.i didn't want to cancle my order. plz resolve my problem as soon as possible.

Reference:
Lenovo Case: [protected]
Work Order: [protected]

I reported the problem to them on September 30, 2021. It's been more than a fortnight, and they are unable to provide any assistance. Their premium onsite service is just a bluff, only attend calls and provide no assistance. It's hardly been 10 months since I purchased the product and I am facing this issues. I also opted the premium warranty support for 3 years but now I regret as that is just a label for their mental torment. I can't wait forever for them to pay attention to the issue whenever they want.

Camera shows black screen
no image can be seen
this is happening from past 2 months
plz repair or replace the camera as soon as possible