Lenovo — lenovo k8 note : software issue

Address:	560037
Website:	www.lenovo.com/in/en

First occurrence of the incident - 20th oct 2018

Issue - automatic restart until battery drains completely

Issue detail -
After the latest update from lenovo, my phone is restarting automatically until the battery drains off completely.

Resolution attempts from my end -
I took the phone to lenovo authorized service center and was told that its a software issue and will be fixed by the patch released by lenovo.
They have tried factory reset and hard reset but neither of it could resolve the issue.
Raised complaint on lenovo forum and customer care.

Impact -
I have been facing this problem since 20th and as such not able to use my phone since then. Its causing big trouble in my personal and official work.

Its already been a week and even now, neither the service center nor the lenovo customer care knows the whereabout or the release date of the patch.
Lenovo cant expect us to spend money on their phones and then expect us to keep the phone idle without use for such long time.

Desirable resolution -
Kindly provide us an update on the release date of the patch and if its taking too much time, either revert back the software to a previously working version or provide us with a back up phone until the issue is being fixed.

We cant afford to not use the phone for such a long period.