Lenovo — Lenovo zuk z1 is defective

himanshugupta712

from Noida, Uttar Pradesh

Address:

147001

I purchased lenovo zuk z1 on 24 may 2016 imei no. [protected] for ₹13500/-. I started facing an issue of network loss in this after 15 days. So i visited service centre on 8th june there they told me there is a defect in hardware so i requested for replacement but they said you have to ask company for this.
So i asked support ([protected]@lenovo.com) for replacement but they said you have to report issue in 7 days for replacement. Since i faced issue after 15 days how can i report it in 7 days.
I have not received my phone till date and it will take 2-3 more days for repair.
Its almost 15 days since the phone is at service centre.
I have told them that i will not accept the repaired phone since i have paid for a new phone.

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Lenovo customer support has been notified about the posted complaint.

Jun 22, 2016

Updated by himanshugupta712 Company is not replying for my messages and the phone is still at the service center.
They are saying they have received a defective that is to be replaced. Company is just delaying the process.
I need my phone to be replaced or refund my money.

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Comments

Gautamchowdhury007

from Kolkata, West Bengal

hi himanshu i bought zuk z1 on 24 may.after 15 days i am also facing No Network Problem.So I went To a service centre in kolkata.they told that there is Mother board problem.so i gave the phone to service centre for repair.it been 7days but they r not willing to give my phone back..

himanshugupta712

from Noida, Uttar Pradesh

I received my phone. They have replaced the mother board but the phone is not properly fitted.
It looks like it is much older but I had purchased the phone a month back. It looks like this now

himanshugupta712

from Noida, Uttar Pradesh

I want my phone to be replaced.

Vijayalakshmi K.P.

Hi.. even i am facing the same network issue. the phone is always in airplane mode. i went to the service center, they replaced the PCB. Phone was working fine, now 15 days later.. i see the same problem again.. Please help..