[Resolved] Lenovo — mobile software crashed

gopinathg

from Bengaluru, Karnataka

Address:

Jamnagar, Gujarat, 361006

I am facing network issue from last three months. Lot of time visited lenovo service center, jamnagar location. Finally they have given me corrupted phone and they replied that we can't do anything. Detailed history is attached here.
1. 20th june i visited service centre for network issue, they have formatted and return back to me.
2. I visited on 4th july for same issue, and came to know that mother board hard ware issue after 5days they have replaced mother board and return back to me.
3. Still same network issue is persisting and always system itself rebooting. I visited again for lenovo service centre, again they have formatted and return back to me.
4. Still rebooting issue is not solved again i visited 1st aug. Finally they have given me non working phone. Finally they in next update issue will resolve.

For these issue contacted lenovo support care via mail and call.
Reply is awaiting from lenovo customer care

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Mar 4, 2019

Complaint marked as Resolved

Thank you so much for your support.. Problems resolved with in month... Tq tq tq zo much for Consumercomplaints.

Lenovo customer support has been notified about the posted complaint.

Sep 14, 2018

Updated by gopinathg As per my complaint they replaced motherboard. Still problems persisting in my handset.
Automatically ring and speaker getting slow itself, everytime am increasing the volume, automatically it getting low how it is am not understanding...
One thing i have to say i wont buy ever lenovo products.worst service centres, poor customer service...

Thank you so much CONSUMER COMPLAINTS.com, after complaining only Lenovo suppport centre responded properly... Once again Thank you

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Comments

Aparna Abhilash

from Thiruvananthapuram, Kerala

There is complaint with the display of the pc. A black mark is appearing at the bottom left corner . It's covering the display as the days are passing by.

gopinathg's [Complaint's author] reply, Mar 4, 2019

No... Dots are not accepting u der warranty as per my knowledge

Motorola Mobility Customer Care

from Hyderabad, Telangana

Hi Gopinath,

Greetings from Lenovo!

We are really sorry to hear that and deeply apologize for the bad experience you had, would like to get more information about your case, feel free to send us an email to [protected]@motorola.com referring to this post.

Regards,
Lenovo Support

Dileep RS

from Bengaluru, Karnataka

I have given my smart phone for service center twice in tumakuru to repair, , but they are not responding properly, , my phone is in warranty period, , i dont know what to do please help me