Lenovo Complaints & Reviews

Hello sir, sorry to say that lenovo laptop service centre, munirka, delhi, is did very bad with me, there is a software problm on my laptop but they said therd is a motherboard problms and they charge 3550 /- from me but after that also, i m facing same problem, then i tried to contact with service center employ but they did not respond my call, please sir, do an strictly action against them, i don't want that people's will face same problm as like i am facing now,

Bought ideapad 530s
Order date:apr 7, 2019
Invoiced data: apr 9, 2019
It was supposed to come along with a bag, targus b810 as shown in their website.

Instead of recieving the targus b810 bag for which they invoiced me for, they shipped me the wrong bag which cannot even fit my new laptop in.

I need a replacement for the current bag i have received to the one i was invoiced for, i/e targus b810 as shown in the lenovo india website.

Contact: [protected]

I bought lenovo k8 note in september 2017 from last week system updated new version of android after that my handset has stopped working. Customer care has told me that new android is not working in this device due to which your handset has stopped working but next day i was informed that phone's motherboard was not working and its cost would be 80-90% of the device cost. As per customer care of lenovo due to updating of new android in handset motherboard is not working properly.

Lenovo idea pad slim design laptops are faulty. The power button contains a plastic support underneath the switch, which has to be handled extremely delicately unlike normal laptops where you press the button to switch on and off the machine.

In a recent case my company purchased a lenovo ideapad (Sl no yd04axzl) and within 2 weeks the power button became loose. It was unrecognisable that there was a plastic part underneath which got pressed as the machine was functioning perfectly ok. However after another 6 months suddenly the machine stopped charging. This resulted in a situation where we had to approach the lenovo service center. There it was detected that the mother board has got damaged which is covered under warranty, however the plastic part underneath the power on button is concluded to be a user inflicted damage and warranty is denied. This they mentioned is covered under "accidental damage protection plan", which was never offered to me during the purchase of the machine mentioning that such protection is necessary to claim even damage of parts inside the casing of the computer even if the casing is not damaged.

My laptop was purchased on the 6th of june 2018 and is still under warranty. I had also purchased additional 2 years warranty from croma (Where i purchased this laptop from) to gain peace of mind for atleast 3 years.

There is no specific indication by lenovo mentioning what is normal wear and tear and what consumer inflicted damage.in my case there is no apparent damage in the area where the power on switch on the cover of the machine hence i am completely perplexed how the plastic part underneath can get damaged without damaging the casing. I have photographs of the damaged part as well as the cover (Attached). This can only happen if there is a fault in the design. Ideally such things are taken care of during the design failure mode and effect analysis (Dfmea) stage. But it looks like such failure analysis was never done during designing of this machine and hence consumers are being penalized.

Also the quotation provided for this small plastic part is rs 7000, which is 15% the cost of the machine. It looks like lenovo is trying to recover the cost of the motherboard which got damaged by overcharging this small plastic part. It is hence necessary for a consumer to understand what was the purchase price of this part and by how much % it is being loaded while selling it as a spare to the consumer.

As a consumer hence i need justice -
1. Either lenovo takes care of this damage free of cost and ensures that such flimsy design power on switch be replaced with appropriate design modification or ensures that any future damage of such nature that i apprehend over the life of the machine be taken care of by them free of cost. Or

2. Refunds back the money that i paid to purchase this laptop along with sensitive data that i have in the hard drive of this machine.

Bought lenovo k8 note in jan 2018 and day by day the phone becomes hotter i thought it was due to my usage so i ignored. The issue increased so much that i cannot keep the phone on my ears to talk because of its heat. Suddenly on 30 march 2019 while using my whatsapp this phone starts hanging n it restarted automatically. From 5 pm the phone restarted continuously. Restart restart n restart n at 10 pm the phone got switched off n not getting started. I went to lenovo gallery vashi they told me motherboard problem 6500 will be the charges. N locally i m. Am unable to make it repaired. I hate lenovo. Meea pura paisa waste hua. Lenovo ka phone 14000 me liya tha n only 14 months hi chala. It's my request to lenovo to plz repair my handset or refund atpeast my half amount so that i can buy new phone. I m. Very much upset with lenovo handset. I m. From middle class family. Itna mushkil. Se phone liye the. Itna sambhal k use karti thi. But all in vain

My lenevo k8 note device is not working properly since last couple of days it switched off automatically in 1 or 2 min o[censored]ses when on battery in just go on the main screen and shut down again. And when i connect it with charger it works properly. I can't understand why it is happening. When i went to customer service care they says my motherboard is damaged and it doesn't repair under warrenty. My phone doesn't fall from a good height or had been ever a good hit. So how it is possible i tried many ways. Plese help me in this case

I hv got changed display sreen by m/s. Smart communications trivandrum, purely be cause yr website showed they are yr service centre on 19th nov 2018. Barely amonth after cracks developed on the display and key impact became haphazard and out of control. Appeared used duplicate and used-one for the job. Apprec iate to know what remedy you do an what relief to me. From haleelulla s [protected] trivandrum. Email: hal. [protected]@gmail.com

I have bought lenovo k50a40 in 2016. From that time onwards problem with battery back up. Delay in charging, but easily discharged within minutes o[censored]sage. Is there any solution for this,? Due to this there is no use for the phone, rs 10900 became a waste... Kindly make arrangements to rectify it as a costomer i am troubled a lot in everyday matters. This will force me to take charger connected with phone every time

I have bought lenovo k8 note in last week of september 2017 and within a year and few months the motherboard of the device not working. Is this the credibility of the product? If yes than nobody will purchase your products. Customer care has told me that they will fastboot the device but next day i was informed that phone's motherboard was not working and its cost would be 80-90% of the device cost. Lenovo have to pay me back for my product or have to exchange the product. This is cheating with customers and their believe in lenovo. Company should have to take response as soon as possible. Hope that you will understand customer's pain of buying lenovo product and facing this issue.

Ordered from: www.lenovo.com. order date: march 7, delivery date march 14, 2019. Upon connection, i realised that the monitor arrived with a damaged panel. The damage was internal but there were no scratches on the exterior. The monitor was manufactured on july 7, 2017 and delivered to me in march 2019. Lenovo has refused to provide a replacement. It appears to be an intentional ploy to get rid o[censored]nsold, old and defective items.

I have Lenovo K8 Note under warranty. Due to charging issue I have shown my phone to Vashi Lenovo authorized service center.
After investigation, concerned person told me connector has displaced from it's board/position and it has to replaced and it is not coming under warranty.For your inforamation It was not Liquid damaged nor physical damaged and costs me around 1250/-
Due to my urgent requirement, I paid said amount.

But I am unhappy with your service, as there was no liquid damaged and mobile is under warranty. My simple question is why your company gives warranty, what parts you can replace under warranty?

It's a simple logic no one can purposely brake charging connector and also I have never given to phone any under age person. How can you take charges for such circumstances.

Sorry to say, If you are giving sevices like no one will believe on your brand and This my last Lenovo product.

Thanking you,
Regards,
Anshul
[protected]
[protected]@gmail.com

Hi team,

I've purchased lenovo fitness band hw02 plus on 22/05/2018 through amazon.in and the strap of the product has broken on 28th february, 2019.

Strap is a integral part of the fitness band and without which the band cannot be used.

Please find below the details of the product:

Name of the product (As mentioned in the box): lenovo fitness band hw02 plus
Color: black
Ean:[protected]
Sn: hyhw02s[protected]
Mac: d6cb18ecfb5b

Also find attached the invoice for the same.

Request you to kindly organise to replace the fitness band under the warranty terms of 1 year.

Regards,
Vinod iyer

Sir i bought a laptop by lenovo from delhi on jan 19 and my laptop have started creating problem on 28 feb 19... I complaint to service centre several time... They told that the on site service will provide you on 4 days but they cannot provide... Todays 1 week is crossed.. But i m still facing problem... They don't provide any assistance.. Plz help me sr.. My laptop is under warranty (On site). At first time when i was complaint.. They told they provide sevice in 48 hrs...

Hi,
My lenovo laptop in warranty period and after full charge running 1h 25m. I have contacted support for change battery then they are saying your battery is not changing till battery is fully degrade even when i purchased laptop they told your battery ran 3hrs 30 min.
Lenovo contact number : [protected].
My lenovo complain number : [protected]
My laptop serial number : pf0ygas0

My above mentioned handset is not detecting simcard so i visited your service centre at jodhpur and told them about the problem. Service centre representative said that sim tray is not working so you should change the sim tray. I said to change the sim tray then your representative saidthat we have not available the sim tray because company has stopped to make the sim tray of this handset. She advised me to replace the sim tray from local market. I did the same but sim card was not detecting again, than i again reached the same your lenovo service centre and and told the issue. Than she said that this is local sim tray which is replaced in. Sir please tell me how can my problem get solved what should i do

Given my laptop for service due to a faulty screen.
1. From the begin the local service team reluctant to take my laptop with international warranty. What is the point in making customers buy iws.
2. The local team suggested me to send the laptop to the us where the laptop was purchased which did not make any sense if it was supported in the us then with international warranty it is supported here as well as per the warranty policy.
3. The lenovo india customer care said the denial of service was not because of the laptop origin and because it did not cover 5-pixel size, the fault is as big as my thumb.
4. Then the customer care called back and mentioned as the billed is not provided the service was denied.
5. The lenovo india customer care provided horrible service with many issues. A) even after one week no solution b) giving new reasons for denial to dodge service. C) response emails were delayed and the case was shifted to a total of 3 people the reps are really not interested to find a solution and making the customer run around. D) i was promised a callback and canceled work schedule expecting a call, which was not provided, they don't have the common courtesy to provide what is promised.
6. Even after proper maintenance with zero external and internal damage, this fault occurred, the product is incorrectly marketed as military grade durability,

I've purchased this laptop in the month of dec 2018 and after 1 and half month, i was facing some serious issues in the touch pad, it was automatically clicking and screen was flickering.
So i called the lenovo customer support and they neglected it many times and then after 2 weeks a guy from wipro came to my place and opened my laptop part by part and after assembling again there were more issues in my laptop which could not got resolved that day.
So he took my laptop to the service center with him.

So i need replacement of my laptop as soon as possible.

I have 2-year onsite warranty for lenovo thinkpad laptop. I can't browse the internet, so called lenovo warranty. They said it is related to software issue, so connected to software warranty. Rep said it is definitely sofeware related, but i have only hardward warranty for 2 years. He asked to pay $19.99 for 10 months for service, so i paid $199.90 to my credit card. Software premium service rep asked to uninstall software wireless fro device manager, which i did. But the problem still persisted. She said it isn't software related, and connected me to lenovo warranty again. Warrant ordered 2 parts (Wireless card and antenna) for on-site repair service. I am very upset. Refund $199.90 immediately, and take care of my lenovo thinkpad x260 issue. Thanks.

Lenovo erof - [protected]

This email pertains to service request lenovo erof [protected]. Let me brief you the issue i raised and action taken from your team.

I raised the issue online that battery of my laptop and keyboard were not functioning properly. I was unable to use my laptop without direct power source and also keypad was giving a miss at times while typing.

After the issue was raised, an engineer "pritam" recomeded by abdul issac visited my premises and without any diagnosis he simply changed the motherboard and left. He was notified and made aware of the real issue, however he just left without rectifying the issues. After he left i sent out an email complaining about the unresolved issue and another appointment was given to me. Same engineer visited my place and after wasting 2 hrs he replaced new motherboard with old motherboard.

At the end my day got wasted and my laptop is still in the same condition.

I am highly disappointed by the kind of service provided and responsible behavior shown. I am not the only customer facing issues due to these defective lenovo ideapads. I have seen multiple reviews and most of my friends using this product have faced similar issues.

If you guys cannot resolve the issue, then better stop selling defective products to the customers. Also if you guys are customer oriented brand, then ensure to replace products within warranty periods.

I am left with no choice than to lodge a complaint with consumer court.

I bought a new lenovo 330s 14" laptop 38000 /- rs on[protected] in vijayawada andhra pradesh. After i open this lapotp not a power on i try to connect the charger and click the power button not power on after 1 hour it's started the charging after 2 hours i remove the charger and i use the laptop after 30 to 40 min it's showing power low indication after i connected the charger it's taken 3 hour for power charging and i remove the charger and used that it's showing time 30 min. Some time 1.45 h and i took a screen shot and i sent a mail to service people with in 2 days after day they raised service order.[protected] after two days visited enginner to the site and checked one hour after checking told the product is fine. But iam used nearly 6 days but he checked 1 hour and not provide service report after checking. I fight for this product nearly from 10 day but stil telling product is fine. But i am using and facing this issue still now this is not a small value and i am taken this is laptop in finance but they provide defective product. I felt lenovo service very bad. So much struggled the customer. I want unit replacement. What should i do. Please suggest me.

After few days i handover the latop in service center in vijaywada. Service center people so. [protected] closed why closed and reject doa. From starting day i told 1. Battery issue. 2. Os verstion not updated 3. Not getting charging fast. I sent videos and image of related then why reject doa. Service people told when i handovered the laptop it's getting 3 hour power back. Why should i accept 3 hours power back up in standby mode. I want doa. I searched in lenovo site for this modal battery upto 6 hour. But i get 3 hours. How to use this. And mainly no one responing to this issue. Your service very badddddd.

I have all profs for conform defective laptop