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www.lenskart.com
3.9
Updated: Nov 20, 2025
Complaints 1686
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1227
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Lenskart reviews & complaints page 28

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A
ankitlovesome
Oct 25, 2021
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Hlw this regarding the services commitment by lenskart sells person before purchasing the product.I purchased two no' specs of John Jacobs from the lenskart offline store from vr mall chennai in Nov 2019, it's costs me around 9768 inr.That time the sells person commit me that in future you will get any issues regarding the lenses or frame related you will be resolved by the lenkart allover store in india or incase of power change the lenskart provides the services of changing the lense.Right now I am in gujrat region and I visited lenskart store, the store person told me that we not provides the services regarding lens issue so I contact to costumer care but they told me about their return policy means after one year lenskart provides no services I continuously calling customer care but no solution provided and cuts by call without resolving my issue.
Nov 29, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Oct 26, 2021
Lenskart Customer Care's response Hi Ankit! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
Verified Support
Oct 29, 2021
Lenskart Customer Care's response Hi Ankit! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
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    Ricky Hoakes
    Oct 25, 2021
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    Refund not credited to account

    I purchased a product from lenskart, but i returned the product back after receiving it as i am not satisfied with the product, they initiated the refund and said that the amount will be credited within 5-7 working days, but the amount hasn't been credited to account even after 2 months.
    bank reference id:[protected]...
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    V
    Vijaysingh51240
    Oct 22, 2021
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    I'm very disappointed with the lenskart service. I want to cancel my order and refund.
    Nov 25, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
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    Hi Vijay! Apologies for the inconvenience. Can you please share your order ID or registered mobile number with us at [protected]@lenskart.com. We will get back to you as soon as possible.
    Reply
    Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
    Reply
    Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
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      S
      Subhangi Silla
      from Srikakulam, Andhra Pradesh
      Oct 21, 2021
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      We have placed an order [protected] costed us Rs3598.
      We have received an SMS "Order delivered" . But we didn't receive the parcel and we suspect parcel was delivered to wrong address.

      Please assist in refund the money.
      Lenskart customer support has been notified about the posted complaint.
      View replies
      Hi Subhangi! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
      Reply
      Hi Subhangi! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
      Reply
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        F
        Frankabi
        from Kollam, Kerala
        Oct 18, 2021
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        Address: Bonovista, Thangaserry PO, Kollam, Kerala

        I want to buy a glass from LensKart showroom which is located in beach road few people were inside so they told me to wait outside it was very hot outside so I asked the salesman to take my wife inside as it was very hot outside he told me after
        two people come outside you can get inside meanwhile there came one lady and the boy they went directly inside and this guy don't said anything and at that time to other guys came out outside from inside
        It seems like we are not that rich and we are not fair we were not wearing as good clothes as they were wearing because of that this guy didn't let us inside and he let the lady and the boy inside
        Lenskart customer support has been notified about the posted complaint.
        View replies
        Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
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          T
          tarun ratna
          Oct 17, 2021
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          I placed order for sunglasses on 15 oct. 2021. I have paid the amount through UPI but in my order it shows payment is pending. Kindly check and solve this issue.Thanks
          +2 photos
          Nov 19, 2021
          Complaint marked as Resolved 
          Lenskart customer support has been notified about the posted complaint.
          Verified Support
          Oct 17, 2021
          Lenskart Customer Care's response           Hi Tarun! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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            B
            Bhardwaj kriti
            Oct 14, 2021
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            Address: Zirakpur Mohali Punjab India

            I bought a John Jacobs sunglasses today from Zirakpur (Punjab, India).
            The store told me the price[protected]+ 700 something for tax)
            I bought another specs as it was under a scheme to pay 600 extra and get one.
            As I reached home I saw that the actual price of the sunglasses was 3500 and with discount it was 2500 on Lenskarts official app.
            Is it normal to pay double the amount while buying offline in a showroom???
            Lenskart customer support has been notified about the posted complaint.
            View replies
            Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
            Reply
            Hi There! Sorry to hear about your unpleasant experience. Please help us with your Order/contact number at [protected]@lenskart.com We will get back to you as soon as possible.
            Reply
            Hi There! Sorry to hear about your unpleasant experience. Please help us with your order contact number at [protected]@lenskart.com We will get back to you as soon as possible.
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              V
              vaibhev1451
              from Chandigarh, Chandigarh
              Oct 14, 2021
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              Staff was very rude and unprofessional sector 19 chandigarh
              Lenskart customer support has been notified about the posted complaint.
              View replies
              Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
              Reply
              Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible.
              Reply
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                R
                RW1
                Oct 14, 2021
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                I ordered specs (Frame and lens) on 12th oct 2021. Recieved a message on 13th oct 2021 that order is delivered. Have not received the order but message and status still shows delivered. Please help and resolve.

                Order ID: [protected]
                Lenskart customer support has been notified about the posted complaint.
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                Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
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                  M
                  Mitali484
                  from Delhi, Delhi
                  Oct 12, 2021
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                  Address: Lenskart maninagar

                  Shahid Khan, the manager of lenskart Maninagar, Ahmedabad branch can be awarded as the worst store manager. I had given my glasses for repair and this is how it comes to me like. When I asked him about the reason of the damage he did not bother to answer me and started attending other customers. He argued that I didn't receive the otp and all, which has no co relation with how my specs are repaired. I have been buying products from lenskart since long and this is what I get in return? A poorly soldered and damaged specs! I am absolutely offended by his rude behavior and the service provided by lenskart.
                  +1 photos
                  Lenskart customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 13, 2021
                  Lenskart Customer Care's response                   Hi there! We are sorry about your dismaying experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                  Oct 14, 2021
                  Updated by Mitali484                   A representative named Prateek had written to me but I haven't heard from him since yesterday
                  Oct 16, 2021
                  Updated by Mitali484                   I am awaiting revert from your representative since 3 days. I am not sure how seriously you take your customers complaints and act to them. I am getting the same copy pasted message on all the platforms I have written on. Certainly you're not setting a good example.
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                    A
                    Aswin Rayen
                    from Tirunelveli, Tamil Nadu
                    Oct 12, 2021
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                    Address: New Delhi
                    Website: www.lenskart.com

                    From my 2016 i am buying products from lenskart especially Rimless eye wear with BLUECUT poly carbonate lens package, After 2021 the quality of the lens had been compromised ( Low quality). For Rimless eye wear the lens corners should be polished and buffed, but if it is a low quality Poly carbonate lens then polish and buffing is not possible because the lens will get shatter.

                    I got 8 Spectacles as replacement but not a single frame lens is polished, even though i had asked the store about this concern thing but the Store manager is replying me that now a days lens is not getting polished finish why we don't know... then i asked him to polish my eye wear in Lenskart lab he replies me that is also not possible.

                    Truly lenskart is fooling the customer with a low quality lens in the show off .

                    Every private Optician is saying that this is a low quality lens so the is not polishing the lens.
                    Lenskart customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 12, 2021
                    Lenskart Customer Care's response                     Hi Aswin! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                    Verified Support
                    Oct 13, 2021
                    Lenskart Customer Care's response                     Hi Aswin! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                    Oct 13, 2021
                    Updated by Aswin Rayen                     mailid is wrong
                    Verified Support
                    Oct 16, 2021
                    Lenskart Customer Care's response                     Hi Aswin! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
                    Oct 16, 2021
                    Updated by Aswin Rayen                     How can i send mail to this mail id can you send me tutorial ...

                    View replies
                    I get Invalid Email id on this [protected]@lenskart.com
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                      D
                      Deepak_Sharma008
                      from Shimla, Himachal Pradesh
                      Oct 12, 2021
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                      I've ordered a eyewear for myself and the quality of that product is not that good and I thought it will remain the same throughout but after 14 or 18 days it got loose from the sides badly .I have not used that pair roughly as my work is to program for the whole day on the computer .
                      Either I want full replacement with some other premium pair than that or a full refund for that pathetic product which cost me around 1800/-.
                      Lenskart customer support has been notified about the posted complaint.
                      View replies
                      Hi Deepak! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                      Reply
                      Hi Deepak! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
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                        A
                        ArchanaP31
                        from Guwahati, Assam
                        Oct 11, 2021
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                        I have made a return of a partial product on, 3rd oct 21 for which a refund should be made My order Id is [protected]
                        The lenskart team is making fool out of me..they are saying to wait for 24-48 hours and I have waited more then that but my refund was never initiated..this app is a fraud I'm really disappointed and heartbroken..don't make fake promises if you can't make it right lenskart ..I want a necessary action to be taken against such
                        Lenskart customer support has been notified about the posted complaint.
                        View replies
                        Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                        Reply
                        Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                        Reply
                        ArchanaP31's [Complaint's author] reply, Oct 12, 2021
                        Order Id-1250728160
                        Contact number- 7636890246
                        You are doing nothing but giving false information regarding the refund..you are holding back my own money
                        Hi Dharmender! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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                          J
                          [email protected]
                          from Mumbai, Maharashtra
                          Oct 10, 2021
                          Resolved
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                          Address: MUMBAI

                          I need to clarification about my today's appointment, if you're representative is not able to come at my place for check up that's not my problem. I already asked your representative that i can go near by outlet for eyes check up and your representative said that no. Our representative will come at home and check your eyes free of cost with your flexible time.

                          If you're not arrange people for home visit that's no totally Customer's problem . It's totally your coordination problem. I want to compensate for this I'm ready to go to the store tomorrow and check my eyes. But I want to compensate for the inconvenience.

                          One more thing is your two representative cut my call without resolve my queries. This is what I expected from your Team. Very bed experience with lenskart.

                          I hope. I get response from you soon.
                          +2 photos
                          Nov 11, 2021
                          Complaint marked as Resolved 
                          Lenskart customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 11, 2021
                          Lenskart Customer Care's response                           Hi There! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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                            D
                            Dharmendra Gc
                            Oct 9, 2021
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                            Specs broken

                            Address: bengaluru

                            Date of incident - 09 sep
                            client name -Dharmendra Ganjalgunte
                            order [protected]
                            Full description -
                            specs frame broken in middle, , looks like material used is not good.
                            Desirable resolution - repair/replace
                            i am using lenskart for all my family members, , , , , i expect lenskart to repair/replace my frame as early as possible...
                            +1 photos
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                            P
                            prashant2001
                            Oct 7, 2021
                            Resolved
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                            Resolved

                            On 3rd October I have purchased the gold membership of lenskart by considering an Advertisement by the Company stating 2 pairs of specs for 600 (only for mew exclusive gold members) and now no such option is provided by them.
                            executives stating that the offer is only meant for the first order and I have purchased membership so they counted it as the first order.
                            how can someone get gold membership without purchasing or they must have mentioned.

                            #   Replace all
                            Nov 11, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 08, 2021
                            Lenskart Customer Care's response                             Hi Prashant! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                            Verified Support
                            Oct 09, 2021
                            Lenskart Customer Care's response                             Hi Prashant! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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                              V
                              Vijaysingh51240
                              Oct 7, 2021
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                              Resolved

                              I have ordered my product on Tuesday 28 sep and delivery date was 5th September, l'm tracking my order product their is always showings out for delivery but courier boy never ever call me and not delivered my order product. Product AWB No: [protected] today is showing in transit to sender plz resolves my problem I need my order product as soon as possible.
                              Nov 25, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              View replies
                              Hi Vijay! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                              Reply
                              Hi Vijay! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                              Reply
                              Vijaysingh51240's [Complaint's author] reply, Oct 10, 2021
                              Order: # 1250724055
                              Order: [protected]
                              Reply
                              Lenskart Customer Care's response, Nov 25, 2021
                              Verified Support
                              Greetings from Lenskart.com!

                              This is in reference to the query raised by you for Order ID 1250724055.

                              We would like to inform you that the refund of Rs 198 has been initiated on 22 Oct 2021.
                              ​
                              This amount shall reflect in your account/original mode of payment by the given time frame.
                              ​
                              7-10 working days if the original payment was made via debit/credit card, 3-5 working days if the original payment was made via net banking, or 24 to 48 hours if the original payment was made via wallet / UPI.

                              For further assistance, kindly revert to the same email.
                              Hi Vijay! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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                                G
                                Gandhi Chidipothu
                                Oct 4, 2021
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                                My order number [protected], I have kept an exchange from past 20 days no reply and I submitted my opticts in store but they are not responding my spects was taken and but they are not responding
                                Lenskart customer support has been notified about the posted complaint.
                                View replies
                                Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                                Reply
                                Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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                                  S
                                  Subramanya555
                                  from Chikkaballapur, Karnataka
                                  Oct 2, 2021
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                                  My order ID is [protected] and registered mobile number is [protected].i have ordered lens in lenskart for my son staying in alvas arunadri boys hostel moodbidri but the product has not been delivered but it is showing the product has been delivered. My son has enquired at office and security but the product has not been delivered. So kindly deliver the product to my son.
                                  Lenskart customer support has been notified about the posted complaint.
                                  View replies
                                  Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                                  Reply
                                  Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                                  Reply
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                                    A
                                    Anilkumar401
                                    Oct 2, 2021
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                                    Claim rejected 6 time Due to the model number not available on the frame. Again 7th-time claim submitted ( I visited the store almost 15 times within 2 months) and set email to Lenskart (Naresh Sharma).

                                    Attached the details .
                                    invoice #[protected]

                                    Please fix the issue ASAP.
                                    +2 photos
                                    Lenskart customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 03, 2021
                                    Lenskart Customer Care's response                                     Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                                    Verified Support
                                    Oct 03, 2021
                                    Lenskart Customer Care's response                                     Hi Anil! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
                                    Oct 03, 2021
                                    Updated by Anilkumar401                                     The seventh claim also rejected and no relay from Naresh Sharma (Lenskart )
                                    Verified Support
                                    Oct 09, 2021
                                    Lenskart Customer Care's response                                     Hi Anil! While we'd love the opportunity to regain your trust, and we would really want to serve you to complete your purpose of visiting the store, as we leave no stone unturned to render a perfect shopping experience to our customers, and hence, we'd like to offer a replacement against the product. We are committed to resolving your concern, so we request you to share ​your consent with us so that we may proceed further accordingly.
                                    Oct 09, 2021
                                    Updated by Anilkumar401                                     Today I got an email like new comments added.
                                    But no comments added.

                                    Email:—

                                    A new comment has been added to Lenskart - Claim rejected 6 time
                                    Oct 09, 2021
                                    Updated by Anilkumar401                                     comments updated,

                                    Thanks you please fix the issue ASAP.
                                    View replies
                                    My claim firstly approved and due delay it got closed and raised new claim request from store Karimnagar at July 4th 2022 after visiting several times to store and follow up they did provide any update till 2 weeks and after 14 days that they are saying my claim was rejected today, I want the resolution as soon as possible.

                                    Claim rejected 6 time - Comment #4023589 - Image #0
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