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Lenskart Complaints & Reviews

www.lenskart.com
4.1
Updated: Feb 13, 2026
Complaints 1687
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1341
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346
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Lenskart reviews & complaints page 28

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N
[email protected]
Oct 26, 2021
Resolved
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I ordered 2 glasses from lenskart on 3rd October of price 6868 . After a while I cancelled the order and i got message that amount will be reflected on my account within 7-10 days . But now its been almost more than 25 days I haven’t not received refund yet . I tried many time to contact lenskart service and evertime i got a different answer regarding my refund . Worst experience with the lenskart.
Nov 29, 2021
Complaint marked as Resolved 
Lenskart customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2021
Lenskart Customer Care's response Hi Neha! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
Verified Support
Oct 29, 2021
Lenskart Customer Care's response Hi Neha! We would like to inform you that as per the confirmation received from Payu, the refund has been initiated and the same is expected to be clear on 31st October 2021. Post-processing, the amount will be credited to your account within 3-5 working days if the payment was made via net banking and 7-10 days if the payment was made via credit/debit/wallet. Thank you.
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    ankitlovesome
    Oct 25, 2021
    Resolved
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    Hlw this regarding the services commitment by lenskart sells person before purchasing the product.I purchased two no' specs of John Jacobs from the lenskart offline store from vr mall chennai in Nov 2019, it's costs me around 9768 inr.That time the sells person commit me that in future you will get any issues regarding the lenses or frame related you will be resolved by the lenkart allover store in india or incase of power change the lenskart provides the services of changing the lense.Right now I am in gujrat region and I visited lenskart store, the store person told me that we not provides the services regarding lens issue so I contact to costumer care but they told me about their return policy means after one year lenskart provides no services I continuously calling customer care but no solution provided and cuts by call without resolving my issue.
    Nov 29, 2021
    Complaint marked as Resolved 
    Lenskart customer support has been notified about the posted complaint.
    Verified Support
    Oct 26, 2021
    Lenskart Customer Care's response     Hi Ankit! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
    Verified Support
    Oct 29, 2021
    Lenskart Customer Care's response     Hi Ankit! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
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      R
      Ricky Hoakes
      Oct 25, 2021
      Resolved
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      Resolved

      Refund not credited to account

      I purchased a product from lenskart, but i returned the product back after receiving it as i am not satisfied with the product, they initiated the refund and said that the amount will be credited within 5-7 working days, but the amount hasn't been credited to account even after 2 months.
      bank reference id:[protected]...
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      Vijaysingh51240
      Oct 22, 2021
      Resolved
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      Resolved

      I'm very disappointed with the lenskart service. I want to cancel my order and refund.
      Nov 25, 2021
      Complaint marked as Resolved 
      Lenskart customer support has been notified about the posted complaint.
      View replies
      Hi Vijay! Apologies for the inconvenience. Can you please share your order ID or registered mobile number with us at [protected]@lenskart.com. We will get back to you as soon as possible.
      Reply
      Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
      Reply
      Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
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        S
        Subhangi Silla
        from Srikakulam, Andhra Pradesh
        Oct 21, 2021
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        We have placed an order [protected] costed us Rs3598.
        We have received an SMS "Order delivered" . But we didn't receive the parcel and we suspect parcel was delivered to wrong address.

        Please assist in refund the money.
        Lenskart customer support has been notified about the posted complaint.
        View replies
        Hi Subhangi! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
        Reply
        Hi Subhangi! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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          F
          Frankabi
          from Kollam, Kerala
          Oct 18, 2021
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          Address: Bonovista, Thangaserry PO, Kollam, Kerala

          I want to buy a glass from LensKart showroom which is located in beach road few people were inside so they told me to wait outside it was very hot outside so I asked the salesman to take my wife inside as it was very hot outside he told me after
          two people come outside you can get inside meanwhile there came one lady and the boy they went directly inside and this guy don't said anything and at that time to other guys came out outside from inside
          It seems like we are not that rich and we are not fair we were not wearing as good clothes as they were wearing because of that this guy didn't let us inside and he let the lady and the boy inside
          Lenskart customer support has been notified about the posted complaint.
          View replies
          Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
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            T
            tarun ratna
            Oct 17, 2021
            Resolved
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            Resolved

            I placed order for sunglasses on 15 oct. 2021. I have paid the amount through UPI but in my order it shows payment is pending. Kindly check and solve this issue.Thanks
            Nov 19, 2021
            Complaint marked as Resolved 
            Lenskart customer support has been notified about the posted complaint.
            Verified Support
            Oct 17, 2021
            Lenskart Customer Care's response             Hi Tarun! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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              B
              Bhardwaj kriti
              Oct 14, 2021
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              Address: Zirakpur Mohali Punjab India

              I bought a John Jacobs sunglasses today from Zirakpur (Punjab, India).
              The store told me the price[protected]+ 700 something for tax)
              I bought another specs as it was under a scheme to pay 600 extra and get one.
              As I reached home I saw that the actual price of the sunglasses was 3500 and with discount it was 2500 on Lenskarts official app.
              Is it normal to pay double the amount while buying offline in a showroom???
              Lenskart customer support has been notified about the posted complaint.
              View replies
              Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
              Reply
              Hi There! Sorry to hear about your unpleasant experience. Please help us with your Order/contact number at [protected]@lenskart.com We will get back to you as soon as possible.
              Reply
              Hi There! Sorry to hear about your unpleasant experience. Please help us with your order contact number at [protected]@lenskart.com We will get back to you as soon as possible.
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                V
                vaibhev1451
                from Chandigarh, Chandigarh
                Oct 14, 2021
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                Staff was very rude and unprofessional sector 19 chandigarh
                Lenskart customer support has been notified about the posted complaint.
                View replies
                Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible
                Reply
                Hi There! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com We will get back to you as soon as possible.
                Reply
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                  R
                  RW1
                  Oct 14, 2021
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                  I ordered specs (Frame and lens) on 12th oct 2021. Recieved a message on 13th oct 2021 that order is delivered. Have not received the order but message and status still shows delivered. Please help and resolve.

                  Order ID: [protected]
                  Lenskart customer support has been notified about the posted complaint.
                  View replies
                  Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
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                    M
                    Mitali484
                    from Delhi, Delhi
                    Oct 12, 2021
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                    Address: Lenskart maninagar

                    Shahid Khan, the manager of lenskart Maninagar, Ahmedabad branch can be awarded as the worst store manager. I had given my glasses for repair and this is how it comes to me like. When I asked him about the reason of the damage he did not bother to answer me and started attending other customers. He argued that I didn't receive the otp and all, which has no co relation with how my specs are repaired. I have been buying products from lenskart since long and this is what I get in return? A poorly soldered and damaged specs! I am absolutely offended by his rude behavior and the service provided by lenskart.
                    Lenskart customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 13, 2021
                    Lenskart Customer Care's response                     Hi there! We are sorry about your dismaying experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                    Oct 14, 2021
                    Updated by Mitali484                     A representative named Prateek had written to me but I haven't heard from him since yesterday
                    Oct 16, 2021
                    Updated by Mitali484                     I am awaiting revert from your representative since 3 days. I am not sure how seriously you take your customers complaints and act to them. I am getting the same copy pasted message on all the platforms I have written on. Certainly you're not setting a good example.
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                      A
                      Aswin Rayen
                      from Tirunelveli, Tamil Nadu
                      Oct 12, 2021
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                      Address: New Delhi
                      Website: www.lenskart.com

                      From my 2016 i am buying products from lenskart especially Rimless eye wear with BLUECUT poly carbonate lens package, After 2021 the quality of the lens had been compromised ( Low quality). For Rimless eye wear the lens corners should be polished and buffed, but if it is a low quality Poly carbonate lens then polish and buffing is not possible because the lens will get shatter.

                      I got 8 Spectacles as replacement but not a single frame lens is polished, even though i had asked the store about this concern thing but the Store manager is replying me that now a days lens is not getting polished finish why we don't know... then i asked him to polish my eye wear in Lenskart lab he replies me that is also not possible.

                      Truly lenskart is fooling the customer with a low quality lens in the show off .

                      Every private Optician is saying that this is a low quality lens so the is not polishing the lens.
                      Lenskart customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 12, 2021
                      Lenskart Customer Care's response                       Hi Aswin! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                      Verified Support
                      Oct 13, 2021
                      Lenskart Customer Care's response                       Hi Aswin! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                      Oct 13, 2021
                      Updated by Aswin Rayen                       mailid is wrong
                      Verified Support
                      Oct 16, 2021
                      Lenskart Customer Care's response                       Hi Aswin! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com We will get back to you as soon as possible
                      Oct 16, 2021
                      Updated by Aswin Rayen                       How can i send mail to this mail id can you send me tutorial ...

                      View replies
                      I get Invalid Email id on this [protected]@lenskart.com
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                        D
                        Deepak_Sharma008
                        from Shimla, Himachal Pradesh
                        Oct 12, 2021
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                        I've ordered a eyewear for myself and the quality of that product is not that good and I thought it will remain the same throughout but after 14 or 18 days it got loose from the sides badly .I have not used that pair roughly as my work is to program for the whole day on the computer .
                        Either I want full replacement with some other premium pair than that or a full refund for that pathetic product which cost me around 1800/-.
                        Lenskart customer support has been notified about the posted complaint.
                        View replies
                        Hi Deepak! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                        Reply
                        Hi Deepak! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
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                          A
                          ArchanaP31
                          from Guwahati, Assam
                          Oct 11, 2021
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                          I have made a return of a partial product on, 3rd oct 21 for which a refund should be made My order Id is [protected]
                          The lenskart team is making fool out of me..they are saying to wait for 24-48 hours and I have waited more then that but my refund was never initiated..this app is a fraud I'm really disappointed and heartbroken..don't make fake promises if you can't make it right lenskart ..I want a necessary action to be taken against such
                          Lenskart customer support has been notified about the posted complaint.
                          View replies
                          Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                          Reply
                          Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                          Reply
                          ArchanaP31's [Complaint's author] reply, Oct 12, 2021
                          Order Id-1250728160
                          Contact number- 7636890246
                          You are doing nothing but giving false information regarding the refund..you are holding back my own money
                          Hi Dharmender! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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                            J
                            [email protected]
                            from Mumbai, Maharashtra
                            Oct 10, 2021
                            Resolved
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                            Resolved

                            Address: MUMBAI

                            I need to clarification about my today's appointment, if you're representative is not able to come at my place for check up that's not my problem. I already asked your representative that i can go near by outlet for eyes check up and your representative said that no. Our representative will come at home and check your eyes free of cost with your flexible time.

                            If you're not arrange people for home visit that's no totally Customer's problem . It's totally your coordination problem. I want to compensate for this I'm ready to go to the store tomorrow and check my eyes. But I want to compensate for the inconvenience.

                            One more thing is your two representative cut my call without resolve my queries. This is what I expected from your Team. Very bed experience with lenskart.

                            I hope. I get response from you soon.
                            Nov 11, 2021
                            Complaint marked as Resolved 
                            Lenskart customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 11, 2021
                            Lenskart Customer Care's response                             Hi There! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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                              D
                              Dharmendra Gc
                              Oct 9, 2021
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                              Specs broken

                              Address: bengaluru

                              Date of incident - 09 sep
                              client name -Dharmendra Ganjalgunte
                              order [protected]
                              Full description -
                              specs frame broken in middle, , looks like material used is not good.
                              Desirable resolution - repair/replace
                              i am using lenskart for all my family members, , , , , i expect lenskart to repair/replace my frame as early as possible...
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                              P
                              prashant2001
                              Oct 7, 2021
                              Resolved
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                              Resolved

                              On 3rd October I have purchased the gold membership of lenskart by considering an Advertisement by the Company stating 2 pairs of specs for 600 (only for mew exclusive gold members) and now no such option is provided by them.
                              executives stating that the offer is only meant for the first order and I have purchased membership so they counted it as the first order.
                              how can someone get gold membership without purchasing or they must have mentioned.

                              #   Replace all
                              Nov 11, 2021
                              Complaint marked as Resolved 
                              Lenskart customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 08, 2021
                              Lenskart Customer Care's response                               Hi Prashant! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                              Verified Support
                              Oct 09, 2021
                              Lenskart Customer Care's response                               Hi Prashant! Sorry to hear about your unpleasant experience. Please help us with your contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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                                V
                                Vijaysingh51240
                                Oct 7, 2021
                                Resolved
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                                Resolved

                                I have ordered my product on Tuesday 28 sep and delivery date was 5th September, l'm tracking my order product their is always showings out for delivery but courier boy never ever call me and not delivered my order product. Product AWB No: [protected] today is showing in transit to sender plz resolves my problem I need my order product as soon as possible.
                                Nov 25, 2021
                                Complaint marked as Resolved 
                                Lenskart customer support has been notified about the posted complaint.
                                View replies
                                Hi Vijay! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                                Reply
                                Hi Vijay! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                                Reply
                                Vijaysingh51240's [Complaint's author] reply, Oct 10, 2021
                                Order: # 1250724055
                                Order: [protected]
                                Reply
                                Lenskart Customer Care's response, Nov 25, 2021
                                Verified Support
                                Greetings from Lenskart.com!

                                This is in reference to the query raised by you for Order ID 1250724055.

                                We would like to inform you that the refund of Rs 198 has been initiated on 22 Oct 2021.
                                ​
                                This amount shall reflect in your account/original mode of payment by the given time frame.
                                ​
                                7-10 working days if the original payment was made via debit/credit card, 3-5 working days if the original payment was made via net banking, or 24 to 48 hours if the original payment was made via wallet / UPI.

                                For further assistance, kindly revert to the same email.
                                Hi Vijay! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
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                                  G
                                  Gandhi Chidipothu
                                  Oct 4, 2021
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                                  My order number [protected], I have kept an exchange from past 20 days no reply and I submitted my opticts in store but they are not responding my spects was taken and but they are not responding
                                  Lenskart customer support has been notified about the posted complaint.
                                  View replies
                                  Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
                                  Reply
                                  Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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                                    Subramanya555
                                    from Chikkaballapur, Karnataka
                                    Oct 2, 2021
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                                    My order ID is [protected] and registered mobile number is [protected].i have ordered lens in lenskart for my son staying in alvas arunadri boys hostel moodbidri but the product has not been delivered but it is showing the product has been delivered. My son has enquired at office and security but the product has not been delivered. So kindly deliver the product to my son.
                                    Lenskart customer support has been notified about the posted complaint.
                                    View replies
                                    Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible
                                    Reply
                                    Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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