Lenskart Complaints & Reviews

We visited 3 branches of Lenskart, 1st one in Kolathur 2nd in Shanthi colony & 3rd is Kolathur again.
Buy 1 Get 1 for gold membership (whtas the use)
For my mom the Eye check up was done in Kolathur Lenskart for the power & frame was also choosen.
They asked us to select another frame, since kids size wasn't available we went to Shanthi colony branch. Size wasn't available that's fine & understandable.

Again...

I have ordered contact lenses from Lenskart and the cylindrical value has not been added. Only the spherical value has been added due to which my vision is blur and cannot see crystal clear. I had uploaded a prescription for this order and had the power confirmed with your customer care right after I placed the order. I was assured all will be well and there would be no mistakes related to power. Either give me a full refund now or replace...

I had ordered Vincent chase by lenskart full rim aviator frame from flipkart on 21/09/2021. I have been using the same since 3 months . Now the temples of the spectacles getting loosened and the colour also faded away and can't use properly. It have 1 year manufacture warranty

On 4 Dec, I purchased their PRO membership. As LK Cash didn't credit even after contacting their customer care, I cancelled their membership and asked for a refund. They assured for refund within 24 hrs. Till date, I haven't received any refund. Please consider this complaint and refund otherwise I shall go to pg portal.
Order Id - [protected]

The lenskart Nellore Store staff is highly disrespectful and ill mannered and mistreated with me. They're saying the optician is not available at 4 in the evening and saying it as lunch time in a bad manner.

I purchased the Lenskart Pro membership and they said that on your Lenskart Pro membership Purchase Your First Specs are Free of cost which and they add 1600 Lenskart Cash in my account to order the First Specs but after Purchased the Membership they said its a technical issue and we'll resolve it but they disconnect and transfers my call but not one really help me. They just making people's fool.
Email - ajay0208.[protected]@gmail.com
Phone - [protected]

I have booked appointment on 29.11.2021 for scheduled 02.12.2021 at 1 pm to 3 pm but no one has come to me yet,
Yesterday I have received call ( M. No. [protected]) several times and they (Mr. Anil and one more women) told me that we have rescheduled your appointment and i asked them please reschedule and they rescheduled 5 pm to 7 pm but no one has come, again they called me around 9.30 pm and asked me for rescheduled your appointment for tomorrow 9 am to 11 am on priority basis but still i have waiting...
Mr. Kundan Kumar Singh (Agent) asked me you have purchase frame or not.
and i have told him that if i liked the frame i have definitely purchase it.
So please suggest what will do now...

My glass got dim after three months customer care response was bad

I have ordered two eye glasses from lens kart store Pheionx mall Bangalore on 22 feb 2021 with order of - [protected], with insurance of Rs99 from Bajaj ..after receiving product I found product was not good then immediately I placed order for exchange of product, after few days I have received new product and I was under impression insurance which I had taken for old product will also be transferred to new one because I have paid the money...

I have placed an order for visiting and measuring the powers and accordingly they have placed orders for me and my wife after measuring the powers.
They have supplied both the lenses, and while one had come in good condition, the other one had arrived in defective condition.

I have ordered for exchange of the defective one with a fresh one and accordingly they picked up the pack of the defective lenses, but till now no order has been placed and everyday one call come for me to place order a fresh.

When it is an exchange, then why should I place order afresh.

My daughter wears lenskart specs. She went several times to lenskart shoppee for eye check up as she was feeling not comfortable with her old lens. It was painful that every time she was asked to come later saying that is was rush hour.

Hi, I recently purchased the specs from Lenskart august.I opted for the premium bifocal Lens which has 1 year warranty and in the selection page they are claiming it to be scratch, crack resistant lens.
But lens got a crack while playing . Lenskart is not helping with the issue. They said this doesn't come under any warranty.
If so, the do they mention it as crack resistant in the lens selection page. And it is not crack resistant...

Product is Returend without asking me & now they talking very rudely & say it can delivered. I want to file complaint against this fraud company

Hard lesson learnt after getting betrayed by Lenskart do no go for online always trust local vendors Chasmawala's for service and products.

while buying i was told that Pro Titanium frames are the strongest, Flexible & Lightest best frames from Lenskart and I paid for that 13 thousand Rupees.
after 1 year and 10 days the Titanium frame got broken in normal use ???

Lenskart store people and online service team says warranty is gone by 10 days ... SO poor quality the broken frame edge could have injured my eye..

order #[protected]

Tested on 19th Nov
Order Id: [protected] ; ordered on 6th Nov

I am a gold member of Lenskart and ordered a pair of John Jacob Glasses . On testing it in Store premises in Bangalore, Kammanahalli, the lens and the fit of the frame were both defective. The lens was providing dual vision with red marks and the frame was falling off (no fit).
On stating the same there was no rectification action taken, additionally the store staff was very impolite and refused to accept the defect.

Please repair the glasses to us or refund the amount.

Lenskart lenses are made of very inferior quality and they are very scratch prone...I will never recommend this brand even if they give me the products for 90% discount...Within few months o[censored]sage it is having much much more scratches then my old 10 years lenses...simply pathetic quality

[protected]

Lenksart canceled all my order & saying that as per your request the order is cancelled. Wtf? I didnt cancel order, need help.

Dear Sir / Madam

My wife has visited lenskart store on 10th November 2021 in Bhayandar West for purchasing Bausch & Lomb lens. She selected a lens and placed an order for which payment of Rs. 1, 454/- was made. Screenshot attached for your reference. However, since the lens was not in the stock, order was not placed. Store executive whose name was Mandakini contacted lenskart support and have asked them to refund the amount. Screenshot of the same is also attached. We have provided bank details as well as contact number for the refund but still the refund has not been received.

This is such a pathetic service from self proclaimed big brand who boast above their service so much whereas in real life it is opposite of the claim. First of all your store executive should have checked the availability of lens before asking for payment which she didnt. Even after acknowledging that the money has been received by lenskart the same has still not been refunded to us.

Today I visited the lens kart showroom located at 3b2 Mohali...wanted to buy a computer glass for my husband...and asked for an assistance in choosing not received a response even after waiting for 15 mins...then also asked that we want to go for eye test so as to be precise as we wanted to avail the one on one free offer...the salesboy did not tell us that we need to book an appointment and we kept sitting in the store for atleast 10-15...

Today I visited Chennai camp road lenskart to buy frame for my 2.5 year kid. They kept Blue Laser light without any attention and also reachable to kids easily. It looks like a pen and not mentioned as laser light visibly. My kid taken it and flashed it to his eyes. Suddenly we realised its not a pen and acted immediately but he got his eyes exposed for sometime. Really feeling very bad for visiting lenskart. That store have separate rack for kids frames but these Laser lights are kept reachable for kids. This shouldn't happen to any other kid. How such a chain of showroom not even concerned for safety of kids. We got a lethargic answer from showroom when I enquired about it and may need to consult a eye specialist or not but no proper response from staff.