Lenskart Complaints & Reviews

I ordered specs from lens kart with pre payment, but company is not delivering the same

Lenskart provide me wrong glass and they are not exchanging or returning this product. They are continuously telling me our concert department will talk to you bu no call is coming from them.

I ordered a new eye glass on 31st Oct 2021 from Lenskart, Padivattom, Kochi. The total cost was Rs.2594. I took a subscription also the same day.
Order Id: [protected]

I received the product on 12th Nov. Few days later I observed that the right side screw loosened and on 10th Dec I went to the lenskart showroom at Oberon mall, Kochi which was near to my residence. I told them my concern and they tried different screws and at last said they couldn't find the exact matching screw for my product and I'll have to contact the same showroom from where I bought my glass. So, immediately I went to the Padivattom showroom and explained the whole thing to them and gave the product for service. They checked my glass and found out that the Oberon staff had damaged the screw's thread. They said they will repair the product otherwise I'll have to replace the product. They told me that they'll contact me once the product issue is resolved. But I didn't receive any update till 13th Dec. On 13th Dec night I went to the showroom again and enquired about it. They said the product can't be serviced and I'll have to replace it. The same frame was not available for replacement at that time. So they said I have to choose another frame. So I handovered the glass which I'm using and chose another frame (which I didn't like, but was forced to) and asked them to try to replace it with the same frame that I was using. They said he'll update me.

But till 17th Dec I didn't get any call from Padivattom showroom. So I went there again. The executive said that he forgot to call me and the same product is no longer available since they have stopped manufacturing it. They could have at least informed me of the progress. I have had a severe headache and vision problem since the day I handovered the product to him. Within one month of purchase, the product got damaged and that too was not because of my mistake but from the lenskart executive's mistake.

They don't have a service for the product and replacement for the same product?

What I understood from the showroom executive's attitude is that they don't have any responsibility towards this. Anyhow the loss is only for me.

I went to Lenskart outlet at Sri Sai Gayatri Towers, S NO-142, Financial District, Nanakaramguda, Telangana 500032, today on 18th Dec. I wanted to buy eyeglasses but no one even bothered to help out with glasses or frames.
It looked as though everything is self service, we need to buy frames, but glasses, set them in the frame and then go.

There was just 1 other couple in the shop, and everyone was showing frames to them only. You should put up a sign in the shop that we only need to buy frames, get the right glasses, set them in the frames and pay the amount.
Pathetic.

Ordered framed few weeks back and waited two more days for the lens to be prepared and delivered along with frame, but delayed this for few more weeks saying some technical issue, and when my mother called today the representative spoke very rudely which dissaponted my mother very much, a total dissatisfied and dissaponted first experience with lenskart, how come such a reputed company employ rude behavior employees.

We visited 3 branches of Lenskart, 1st one in Kolathur 2nd in Shanthi colony & 3rd is Kolathur again.
Buy 1 Get 1 for gold membership (whtas the use)
For my mom the Eye check up was done in Kolathur Lenskart for the power & frame was also choosen.
They asked us to select another frame, since kids size wasn't available we went to Shanthi colony branch. Size wasn't available that's fine & understandable.

Again...

I have ordered contact lenses from Lenskart and the cylindrical value has not been added. Only the spherical value has been added due to which my vision is blur and cannot see crystal clear. I had uploaded a prescription for this order and had the power confirmed with your customer care right after I placed the order. I was assured all will be well and there would be no mistakes related to power. Either give me a full refund now or replace...

I had ordered Vincent chase by lenskart full rim aviator frame from flipkart on 21/09/2021. I have been using the same since 3 months . Now the temples of the spectacles getting loosened and the colour also faded away and can't use properly. It have 1 year manufacture warranty

On 4 Dec, I purchased their PRO membership. As LK Cash didn't credit even after contacting their customer care, I cancelled their membership and asked for a refund. They assured for refund within 24 hrs. Till date, I haven't received any refund. Please consider this complaint and refund otherwise I shall go to pg portal.
Order Id - [protected]

The lenskart Nellore Store staff is highly disrespectful and ill mannered and mistreated with me. They're saying the optician is not available at 4 in the evening and saying it as lunch time in a bad manner.

I purchased the Lenskart Pro membership and they said that on your Lenskart Pro membership Purchase Your First Specs are Free of cost which and they add 1600 Lenskart Cash in my account to order the First Specs but after Purchased the Membership they said its a technical issue and we'll resolve it but they disconnect and transfers my call but not one really help me. They just making people's fool.
Email - ajay0208.[protected]@gmail.com
Phone - [protected]

I have booked appointment on 29.11.2021 for scheduled 02.12.2021 at 1 pm to 3 pm but no one has come to me yet,
Yesterday I have received call ( M. No. [protected]) several times and they (Mr. Anil and one more women) told me that we have rescheduled your appointment and i asked them please reschedule and they rescheduled 5 pm to 7 pm but no one has come, again they called me around 9.30 pm and asked me for rescheduled your appointment for tomorrow 9 am to 11 am on priority basis but still i have waiting...
Mr. Kundan Kumar Singh (Agent) asked me you have purchase frame or not.
and i have told him that if i liked the frame i have definitely purchase it.
So please suggest what will do now...

My glass got dim after three months customer care response was bad

I have ordered two eye glasses from lens kart store Pheionx mall Bangalore on 22 feb 2021 with order of - [protected], with insurance of Rs99 from Bajaj ..after receiving product I found product was not good then immediately I placed order for exchange of product, after few days I have received new product and I was under impression insurance which I had taken for old product will also be transferred to new one because I have paid the money...

I have placed an order for visiting and measuring the powers and accordingly they have placed orders for me and my wife after measuring the powers.
They have supplied both the lenses, and while one had come in good condition, the other one had arrived in defective condition.

I have ordered for exchange of the defective one with a fresh one and accordingly they picked up the pack of the defective lenses, but till now no order has been placed and everyday one call come for me to place order a fresh.

When it is an exchange, then why should I place order afresh.

My daughter wears lenskart specs. She went several times to lenskart shoppee for eye check up as she was feeling not comfortable with her old lens. It was painful that every time she was asked to come later saying that is was rush hour.

Hi, I recently purchased the specs from Lenskart august.I opted for the premium bifocal Lens which has 1 year warranty and in the selection page they are claiming it to be scratch, crack resistant lens.
But lens got a crack while playing . Lenskart is not helping with the issue. They said this doesn't come under any warranty.
If so, the do they mention it as crack resistant in the lens selection page. And it is not crack resistant...

Product is Returend without asking me & now they talking very rudely & say it can delivered. I want to file complaint against this fraud company

Hard lesson learnt after getting betrayed by Lenskart do no go for online always trust local vendors Chasmawala's for service and products.

while buying i was told that Pro Titanium frames are the strongest, Flexible & Lightest best frames from Lenskart and I paid for that 13 thousand Rupees.
after 1 year and 10 days the Titanium frame got broken in normal use ???

Lenskart store people and online service team says warranty is gone by 10 days ... SO poor quality the broken frame edge could have injured my eye..

order #[protected]

Tested on 19th Nov
Order Id: [protected] ; ordered on 6th Nov

I am a gold member of Lenskart and ordered a pair of John Jacob Glasses . On testing it in Store premises in Bangalore, Kammanahalli, the lens and the fit of the frame were both defective. The lens was providing dual vision with red marks and the frame was falling off (no fit).
On stating the same there was no rectification action taken, additionally the store staff was very impolite and refused to accept the defect.

Please repair the glasses to us or refund the amount.