Lenskart Complaints & Reviews

I have tried twice for getting my choice of lenses which is bifocal, not made it perfectly, as I am working facing terrific problem and not getting satisfied service from your company. I hope u resolve the problem as early as possible

I placed an order with Lenskart on 11.04.2022 and they promised me delivery within 7 days, I frequently checked on the app for my status it showed me delivery for 25.04.2022. When I visited store on 25.04.2022 they told me that my order was canceled due to technical issues and your money will be refunded.
This is not I expect from such company, the eyeglasses were for my mother and she was in need of it urgently. I’d like to file a consumer complaint.

I went to lenskart store saying that i want a durable frame. Lenskart store told me that their airflex frame is unbreakable and we also give one ear warranty on it.

After 20 days the frame is broken and they are refusing to repair it let alone replace.
Also why did they brand it incorrectly as unbreakable and also did not mention the terms and conditions of warranty before hand.

https://spectacular-blog.lenskart.com/introducing-lenskart-air-flex-eyeglasses-t...⇄

Purchased eyewear from lenskart on 15 April, somehow because of some power issue the product didn't get delivered. The amount which I was paid online is Rs 2257 but now they are playing a gimme with me they sent a link that said the amount of Rs 1900 will be paid and the rest of the amount you will receive afterward. Raised an issue on lenskart as well but didn't get any response on this the order ID [protected]. Please look into the matter and resolve the issue as earliest.

I ordered from Lenskart and have not recieved the product. The delivery agent has never even contacted me.

Upon raising concerns through the app, you have given me the receipt confirmation from BlueDart. But the delivery note says they delivered it to Asif. I have no clue who that is. Why are you giving the product to randoms on the road. Or have have you delivered it to the wrong address?

Who is responsible for this mix up? And how can it get resolved? I need my product asap.

Attaching the confirmation receipt from bluedart.

I am yet to receive the payments against the following cancelled orders.

[protected] - Rs. 3066.82 - cancelled on Dt. 03.04.2022
[protected] - Rs.3066.82- cancelled on Dt. 03.04.2022

I have already sent them mails on Dt.10.4.2022 : Dt.11.4.2022 : Dt.12.4.2022 : Dt.14.4.2022 .

Also I have talked with Lenskart through customer care number. Every time they give an assurance do refund within 24-48 hours of cancellation, but in vain.

Thee is lense correction for my specs bought from lenskart pending for 2years

I have place the specks order for my daughter which was recieved by time, however her glasses power doesn't support to her frame hence placed the return request on 30th March but yet nobody contacted me for pickup my order once I have received the call from lenskart support system although I have tried reaching them multiple time the contacted me once but still my issue is not yet resolved.
The registered address is my office address and I have specify it en number of time to the team but they make sure to send me msg on weekends that pick up attempt failure I have asked support team to send pick up boy in weekdays but no resolution from the team yet. Still now I have 2days holiday Saturday is my working but no response from the team.
Dear grivence team pls help me for my refund amount, as lenskart nither picking up the order nor they are giving me refund.Pathetic service from lenskart

2 months since i returned a wrong delivery sent by lenskart! They say they have sent it but i have not received it. Everytime its some scripted guy saying “I am sorry for the inconvinience” but nothing seems to happen. Then they sent me an ARN number. I have checked with the bank and still nothing. 3598rs. Which i will never get to see. 6 calls, 12 people, 2months and no hope.

I have returned two products on lenskart and they are saying that they have received only one product and sending the courier guy daily for pickup of the same.And refund of one product which they initiated is not credited in my account even after 4 days and i have shared all the details and bank statement with them also.I want my total refund as soon as possoble.

Payment of rupees 1134 has been done and money is also deducted but on lenskart app it is showing that payment is pending. Please help

I am dr neha. I placed an order for two specs. They noted down wrong power in the left eye and gave me the wrong one. I complained and returned both the specs for correction. They have taken it back and its been more than a week. They have not reverted nor updated me regarding the same. When i called they replied that it was out of stock whereas all they had to do was to correct the left eye power and give it back. Please help me its been 10 days.

I had bought a Vincent chase sunglass from nearby sunglass store on 30th March.
Anyhow, after a day or so when I tried the sunglass I found it a bit misfit for my face, and wanted to exchange, but the store did not allow it, saying it's the company policy.
I really want to know the logic why a store bought Sunglass can not be exchanged within 7 days even if it's unharmed.
Even in the clothing store we get some return days, even after trying the same in trial room for fit and all.
I know there will be no action taken even after this complaint.
Trust me, I will never buy any pair of glasses from Lenskart after this horrible experience.

Ref: Order ID: [protected]
Order Date: 19 Mar
Payment against above mentioned order has been made for two no's of eyglasses on committment to be delivered on 22 March, 2022. Surprisingly one has been delivered on time and for other made another committment for delay excuses. Now there is no update available on site/app. There have been two complaints have been registered on customer care number, but there is no any positive response provided. I am old customer of reputed company lenskart, but this type of services can directly effect on goodwill of company. Can that company looks in this matter to be delvered soon.

Gurmeet Grover
[protected]

I have ordered a Sunglass but it is not fullfilling my requirements so I have marked an email for return of Sunglass but till now no one can contacted to me for receiving of consignment. Need urgent action on this.

# order No [protected] the product is not good quality the progressive lense colour change in with in 8 months .

I complained the LenskartShop in Iyappanthangal with in a two hours my replacement approved .

Even after 21 days over i visited the branch, they said the system not updated the status

worst service and bad quality

My name is Rakesh Sharma, this is the first time that I am appalled and horribly harassed as I had to go through the disastrous experience of placing two orders from your company.

Ref: Order Number: [protected]

1. They delivered a sub standard ill fitting sunglasses, I placed a return request and then I got a message stating that their courier service is not available in my pincode, so the item will not be picked up. Then I called the customer service and one horrible customer service agent Shrinkla Dhiman, spoke to me and harassed me stating that she will do me a great favor by arranging a order return pick up to be done, however they will not refund the money and I can only get a Lenskart Credit. The second item of my order is not yet delivered, however I have to wait till it gets delivered and then place a return request and then they process the entire order return and then if I am lucky, I will get my money back. Isn't this harrassment and compelling the customers to keep your sub standard and fake products.

2. I will give you 48 hours to sort it out and my money to be refunded, else I will take you to the consumer forum and make sure I will write about how horrible your company is and how you manipulate customers to buy your cheap sub standard products and then make the return procedure a trauma.

Rakesh Sharma
[protected]

Pickup Attempt Failed: We were not able to pickup the return of your Lenskart order #[protected]. We will re-attempt the pickup again within 48 hours.

I will try to return their product, but they do not call me, and the end of the day they send msg like this. What will I do?

Can you plz send my money back

I purchased my spec on 15th March 2021 and one of the lens has a chip come out. I visited the store on 21st March 2022 and your personnel in the shop told us that the warranty has expired a week back and they need to get approval from their head office.

Next day I received a message informing that the exchange is approved and we need to go to store and exchange. At the store I was informed that the new spec would take about 7 to 8 days and need to handover the present to them

I informed your personnel that I would be in trouble without spec as all the meetings and other works connected will suffer. Besides without spec I will not be able to operate computer.

Therefore I had a chat with your office, but they are insisting that I need to handover the spec. In fact I even told them I shall handover at the same time when the new one is received to you store.

They are not ready. Please help. I have also enclosed chat had with your representative.

Regards

Hello
I placed my order on 10th March and it should be delivered by 17th March but i didn't got it nor the delivery agent contacted but you guys claiming it been delivered.I have waited for three working days now u guys are not responding. Just a question how a prepaid order is delivered without knowing the person who ordered it as i[censored] guys replying to check my neighbour do the delivery agent passed the order without asking OTP. Can you provide me a proof of the delivery agent who delivered me as your claim that it's been delivered. Take some serious action and investigate or i need to proceed with legal action