Lenskart Complaints & Reviews

Ordered two pair of glasses end I received with the major cracks where the lenses are broken into the pieces in the package box and this has been done because of the shipment here the problem of lenskart because they did not packed the items properly with air bubble shield and the outer cardboard box, by this reason I told the customer care many times regarding this but they didn't respond anything and at the end I exchange the product with...

Dear when I was open the packet frame not fitting. Very bad provided. Relationship Status : Committed & Confirmed Order #[protected]...

This is my 1st and i think last experience because no bady support to customer, i have make a order on 27th of june 2020 and product delivery date as mention on website is 1st july and today is 1st july i don't know where is my order, i make a call and asked to customer care she said i will call back after 15 min but no bady calling me i am waiting for 2 hr, I don't know why people like lenskart, refund my money back at the earliest....

On 28.06.2021, a lenscart official came to my place for trial visit. I selected two glasses which were on scheme. One of the specs was defectivel and misalligned. I have called the official to visit my place again and get the defective piece replaced.
But no one visited. You are requested to send a person to my place so that he can collect the faulty glasses and bring back the correct one.
My no. [protected]
The person...

I placed an order on 29th May 2021on lenskart, which is still not delivered to me.
Order id [protected]

After following up countless times, the lenskart team told me that my order was delivered on 23rd June at 6:20 pm and shared proof of delivery but it never was, to investigate further, I contacted the on-ground Delhivery courier team to know the status of my order and I got to know that they have marked this order as...

This is in reference to purchase no. [protected] or[protected] which ever it is u may better understand,
Both the lenskart blu eyeglasses after wearing by my daughter she feel a sever headache and consult the physiotherapist, then would found that the glasses that lenskart provided have some error. Requested u to return your product back and refund me the amount....

I placed an order worth Rs. 4068 on 28th May 2021. It is 28th June and I still have not received my order! I have raised the issue to their customer team multiple times. Wrote emails, called the helpline, used the chatbot but all futile no resolution.

My money is with them for a month and the order is still not with me.

This has not only caused me serious frustration issue but I also missed the opportunity...

I have purchased 2 nos eyeglasses from omaxe connaught place Lenskart store on 11 oct.

But now i have seen there is one crack near the leans in frame which is increasing day by day.

I have visited the Lenskart store (Gurgaon Adarsh Nagar) for that but they refused to repair it because they said it will not cover in warrenty as it is physical damage but there is not a single scratch mark or any dent in frame....

Last month I have purchased gold membership from lenskart store and booked an appointment at my nearest lenskart store. After getting my checkup done they gave me prescription through which I bought new glasses from another store. After getting the glasses we got to know that the prescription given by the store is completely different with higher reading which is totally different from my current eyesight. so we approached an eye doctor and...

I had ordered Bausch & Lomb optima 38(polymacon) contact lenses (right and left) from lenskart .l received one of my contact lenses damaged (ie. one folded lens).worth Rs.727.I was unable to open the folded lens . I really disappointed with this order. I would like to have my lens replaced. Please consider this complaint serious & take action as soon as possible....

Refund against order no [protected] complaint no 12812370 dt 19.06.21 not yet credited in my account after 20 days of lenscart commitment,

I have fed up and contacting customer care, every time new target dt is given but no results, , I never expected such un professional response from world beknown company.. no commitment is maintained .

Now Pl help me how can i get my refunds...

As I am a regular & stasified customer, but unfortunately this time my frame of progressive lens automatically broken within 1 month o[censored]se..
Confirmed Order #[protected]
Kindly do needful to replace frame

Thanks
Dr bagde
+91-[protected]...

Order no-[protected]
Order no-[protected]
This is order I'd ordered on 15 June 2021 n still haven't receive yet.i want refund😑...

I west to the store (Lenskart fazir bazar shibpur shop no 493 GT road ground floor Howrah pin 711102 West Bengal) ist time on 11th this month because one screw of my John and Jacob spectacle has been came out and they fixed it in that store though it was loose and they told it will not come out but it came out on 17th I again went to the store and told I want to buy the same frame just change my glass to that new frame they told they will...

Hi team,

I visited Lenskart store of Nagori garden - Bhilwara, rajasthan.

At the time of store visit, the store manger - Prateek Chauhan made us wait outside the store considering the covid situation which was understandable and we waited for almost half an hour outside the store.

After half an hour when I went inside the store I asked Prateek Chauhan for eye checkup so that I could choose the...

Dear team
store manager behavior is not good and he behaves like a egoistic and lenskart CEO...

I had ordered sunglasses in Lenskart on May 25 my order id is [protected] i paid Amount in online still now one of the glass of Amount 1000 with gst is not yet refunded kindly refund...

Lenskart father’s day sale is on
And when we try to order frames only under sale
Then they say u have to buy lenses also
They have not mentioned anywhere that frames only cant be bought
In fact when we select frames from sale section they are added to cart but discount is not being applied
If only frames cant not be ordered from sale section then why are they giving option to order it...

I am receiving 3-4 otp on my mobile from lenskart today...I don't have an account on lenskart neither ever purchased anything from lenskart..why is it so???please help...

Received notification from Lenskart for CORP program, as part of which after registering with my company email ID I will receive CORP offer code.

Which I did as they mentioned in that mail, after which I received offer code.

After some days I tried to utilize that voucher code, but notice that it is not working & raise concern with Lenskart, where they gave reason that CORP program offer has been discontinued.br...