Lenskart Complaints & Reviews

Dear Sir / Madam, Due to small accident my frame was broken. Glasses are progressive & it's good in condition. In your MG Road Pune branch they are saying frame is out of service it is not available. My glasses are progressive & it's very costly. So I have to fit in new frame but it's not available. Frame number is PID 118054. So due to not available of frame how I can spend agin for new glasses. You have to think for customer also. Not available answer is excepting from your company. Pl call me & solve my problem.
My phone number is [protected]

Product : Bipolar lens spectacles. My mother got her eyes tested from lenskart personnel and he himself ordered the product online by uploading her power.Two spectacles got delivered out of which one is fine with respect to comfort and with the other one she is not able to see things clearly wearing the spectacles.please resolve this issue soon.

I ordered from lenskart (2 spec) but had to return 1 due to wrong combination of power lenskart had picked up the spec(order id [protected]) on 29 june and i had selected the exchange spec but i had to no option to change its power also so i had to cancel the new exchange spec while it was on its way(order id [protected])

Pls provide me with an exchange or refund option as soon as possible

Ordered two pair of glasses end I received with the major cracks where the lenses are broken into the pieces in the package box and this has been done because of the shipment here the problem of lenskart because they did not packed the items properly with air bubble shield and the outer cardboard box, by this reason I told the customer care many times regarding this but they didn't respond anything and at the end I exchange the product with the new product. And they called the blue dart about the return pick up, by this reason I again called customer care and request them to arrange another Courier service but again they arranged the pick up by BlueDart, because of that i again called him, but they told me to wait 24 hours, and i'm surely confirmed that they will arrange again with bluedart or send the damaged product because of bad packaging.

The solution I want is that I want my new glasses which are on hold till you receive the damaged product, and you will do your other pickup process anytime you want to be.
because of your poor service to your customer. so it's my request to send my glasses.
Because of this we are tired mantely as well as physically. You know it greatly to have glasses to a person. It is an Emergency and how important it is to have it on time.

NOTE- If i not will get a proper solution in 24 hours, i will surely go to Consumer Court and make a Case against you. again its a request to you, to take action on it as possible as you can do.

Dear when I was open the packet frame not fitting. Very bad provided. Relationship Status : Committed & Confirmed Order #[protected]

This is my 1st and i think last experience because no bady support to customer, i have make a order on 27th of june 2020 and product delivery date as mention on website is 1st july and today is 1st july i don't know where is my order, i make a call and asked to customer care she said i will call back after 15 min but no bady calling me i am waiting for 2 hr, I don't know why people like lenskart, refund my money back at the earliest.

On 28.06.2021, a lenscart official came to my place for trial visit. I selected two glasses which were on scheme. One of the specs was defectivel and misalligned. I have called the official to visit my place again and get the defective piece replaced.
But no one visited. You are requested to send a person to my place so that he can collect the faulty glasses and bring back the correct one.
My no. [protected]
The person who visited my place was Mr. Kumdan

I placed an order on 29th May 2021on lenskart, which is still not delivered to me.
Order id [protected]

After following up countless times, the lenskart team told me that my order was delivered on 23rd June at 6:20 pm and shared proof of delivery but it never was, to investigate further, I contacted the on-ground Delhivery courier team to know the status of my order and I got to know that they have marked this order as lost in their system and hence never delivered it.

Whereas the lenskart team had the audacity to share fake POD with me starting the order is delivered.

Please Refund my money or place a fresh order.

This is in reference to purchase no. [protected] or[protected] which ever it is u may better understand,
Both the lenskart blu eyeglasses after wearing by my daughter she feel a sever headache and consult the physiotherapist, then would found that the glasses that lenskart provided have some error. Requested u to return your product back and refund me the amount.

I placed an order worth Rs. 4068 on 28th May 2021. It is 28th June and I still have not received my order! I have raised the issue to their customer team multiple times. Wrote emails, called the helpline, used the chatbot but all futile no resolution.

My money is with them for a month and the order is still not with me.

This has not only caused me serious frustration issue but I also missed the opportunity to get 1 month's worth of interest on my money.

Please help me resolve this.

My registered mobile number is [protected].

I have purchased 2 nos eyeglasses from omaxe connaught place Lenskart store on 11 oct.

But now i have seen there is one crack near the leans in frame which is increasing day by day.

I have visited the Lenskart store (Gurgaon Adarsh Nagar) for that but they refused to repair it because they said it will not cover in warrenty as it is physical damage but there is not a single scratch mark or any dent in frame. Only one small crack mark is increasing from near by the lense as per local vendor it might be due to wrong fitment of glass.

My order was [protected].

Right now i don't know where should i go.

As i have also told them to glue it with something that it will not increase in futur but they directly refuse to entertain the case & repeating it is physical damage. But they didn't want to investigate how crack occur on that place.

They didn't want to accept the fact it can be manufacturing defect or frame has low build quality.

Last month I have purchased gold membership from lenskart store and booked an appointment at my nearest lenskart store. After getting my checkup done they gave me prescription through which I bought new glasses from another store. After getting the glasses we got to know that the prescription given by the store is completely different with higher reading which is totally different from my current eyesight. so we approached an eye doctor and...

I had ordered Bausch & Lomb optima 38(polymacon) contact lenses (right and left) from lenskart .l received one of my contact lenses damaged (ie. one folded lens).worth Rs.727.I was unable to open the folded lens . I really disappointed with this order. I would like to have my lens replaced. Please consider this complaint serious & take action as soon as possible.

Refund against order no [protected] complaint no 12812370 dt 19.06.21 not yet credited in my account after 20 days of lenscart commitment,

I have fed up and contacting customer care, every time new target dt is given but no results, , I never expected such un professional response from world beknown company.. no commitment is maintained .

Now Pl help me how can i get my refunds

As I am a regular & stasified customer, but unfortunately this time my frame of progressive lens automatically broken within 1 month o[censored]se..
Confirmed Order #[protected]
Kindly do needful to replace frame

Thanks
Dr bagde
+91-[protected]

Order no-[protected]
Order no-[protected]
This is order I'd ordered on 15 June 2021 n still haven't receive yet.i want refund😑

I west to the store (Lenskart fazir bazar shibpur shop no 493 GT road ground floor Howrah pin 711102 West Bengal) ist time on 11th this month because one screw of my John and Jacob spectacle has been came out and they fixed it in that store though it was loose and they told it will not come out but it came out on 17th I again went to the store and told I want to buy the same frame just change my glass to that new frame they told they will send that to their lab in kolkata and fix it max to max by 21st and will call me but they didn't call I called the store on 22nd ist time they told they will inform me soon but they didn't call 2nd time I call and they told me that my spectacle is not in their store and they will conform with their back up team but they again didn't inform me anything and 3rd time when I called they told it's in their lab it will take another 2-3 day minimum. There is lockdown going on in West Bengal it's difficult to go repeatedly to a store and it was my only spectacle with adjusted power

Hi team,

I visited Lenskart store of Nagori garden - Bhilwara, rajasthan.

At the time of store visit, the store manger - Prateek Chauhan made us wait outside the store considering the covid situation which was understandable and we waited for almost half an hour outside the store.

After half an hour when I went inside the store I asked Prateek Chauhan for eye checkup so that I could choose the glasses and spectacle incase of any change in my eyesight for that he made us wait for more than 2 hours just for the eye checkup even when he himself along with the 2 staff were doing nothing and sitting idle.

And even after making us wait for 2 hours he was not sorry and started arguing as we requested him for the checkup and reminded him the same .

The behaviour shown by store manager PRATEEK CHAUHAN was PATHETIC, UNAPOLOGETIC AND EGOISTIC. Attitude was very bad and negative .

He even made fun o[censored]s for waiting infront o[censored]s with his fellow staff prasant .

I would never ever recommend my friends and family to visit that store ever again if the staff is not given proper lesson for his inappropriate behaviour.

And if he stays there as store manger for too long I am 100% sure that store will be shut down very soon.

Dear team
store manager behavior is not good and he behaves like a egoistic and lenskart CEO

I had ordered sunglasses in Lenskart on May 25 my order id is [protected] i paid Amount in online still now one of the glass of Amount 1000 with gst is not yet refunded kindly refund