Lenskart Complaints & Reviews

I want to exchange the product because of a genuine issue that is Size issue. Lenskart denied me the exchange/refund despite having it on there website and in exchange policy. Please help!

My lenskart order ID is [protected]. I have ordered lenskart eyeglasses and John Jacobs sun power sunglasses on 6 Feb 2022. the order got delivered on 12 Feb 2022 via Kerryindevexpress. Product outer polybag was damaged. The product was received but is a different/wrong product which I have not ordered. I have called lenskart on the same day in the night but the IVR system says the lenskart representative is available only from 9 AM to 9 PM so I have called again on the next day Sunday and raised a complaint regarding my issue. lenskart asked for photos of the received wrong product. i have shared all photos on mail with the declaration form. now lenskart is saying why I have taken parcel. and saying it is my fault he says lenskart will check with the courier person. if not solved they said lenskart will not do anything on this. this is my first and last purchase on lenskart. I have not expected to get this type of lenskart support.

I am asking lenskart to provide me with my refund ASAP. Requesting for a refund.

I ordered spects from lenskart..in 2018 ..i didn't recieve spects ...i went to store where I ordered.but those are giving reckless answers..they r not responding..my registered mobile no.[protected]..can u plz respond ..

I ordered glasses at guntur store, I didn’t recieve the bill, the power of the lenses is completely wrong, when asked they’re not responding properly.
I paid 3000 for my lenses

Highly rude and hostile staff, unwilling to answer the queries and provide the proper services.

Dear sir
I purchase two glass date 5/2/2022 from store Sundernagar district Mandi Himachal Pradesh.Here i got offer buy 1 get offer and I got my order 7/2/2022 here I got issue on one glass before accepting my order and i told to him for replacement and they assured to me.Till now I didn't take any information from store i already complaint to customer care but they also give me only sympathy.I want to replacement my order as soon as possible.Here i see police for replacement only 14 days and one week passed away but no conclusion for my replacement.Please take seriously.
Regards,
Karan Singh
[protected]

Good Noon,
It is sorry to inform that lenskart offer insufficient services, I with my family visited 2-3 times at lenskart store jail road Delhi for specs and eyes test . Everytime they asked for more than 1:30hrs waiting for eyes test, we requested for appointment still they are not listening the problem and asked to wait. It is difficult to visit everytime and wait for 2 long. They should have given appointment to respect customer time also, but it seems that they are lacking to understand customer side.

I have visit Lenskart store in Madhapur (vishruth optics) the employee behavior is very rude towards customer handling and response about the product doubt and clarification about the product. I am not happy with service we gold customer we take or visit the store frequency of lenskart I am not happy with employee name (Pooja).

Kindly I would like to bring under kind note, I dont want to see this kind of issue in store please resolve this issue.

Thanks & Regards,
RANGU.MANOHAR,
[protected].

My order number is [protected]. I paid from upi. But due to some reason i cancel it. Why the refund process in store credit. I want my money to my original payment method.. i want my money back to my bank. Lenskart company does not answer me at all in this issue.Please solve this as soon as possible.

Today, I have visited at Lenkart Chandkheda, and feel that sell execute response is not proper.
Or u can say attentiveness of customer is very poor and rude.
Even that behavior is not so good and realized me uncomfortable.
Require action on this employee for rude and unapproachable behavior.
I hope this will not happen again with any customer.

I placed my order on 5/02/2022 on john jacob store they told me order will be placed by lenskart, i said ok.

order no 60157694.
ticket no. 14383084.

i got sms confirmation from john jacobs and emails from lenskart. lenskart app is only showing gold membership, no details about my order.

now when i want to enquire about my order lenskart told me talk to john jacobs and john jacobs told me to contact lenskart.

lenskart said they have nothing to do with my order, john jacobs will be handling your order.

then why was gold membership of lenskart was offerred?

i told them connect me to supervisor he said sorry i can`t thats how they treat gold members.

now where do i enquire about my order?

Order id - [protected]
I had ordered an eye glass of Rs 1210/- and payment of it was failed from my side twice, but third time i have paid them sucessfully but still they are telling payment is not recieved and were not placing my order
So I decided to cancel the order and get the refund
But again they are not processing the refund amount
I have also shared my bank statement
But still nothing has happened
Very very poor experience from Lenskart👎👎

I have bought John Jacobs eyeglasses with dirt resistant eyeglasses with Order Id [protected]. But these are not of good quality at all. I am working from home and still I have to clean these again and again.

I have returned my order [protected] on 25yh January and they said that refund is initiated from their side on 27th January and wait for 48 hours to receive money but more than 4 days have passed and money is not credited in my upi account till now...

My order is showing as delivered. But I didn't recieve item. I contacted customer care. They are not solving the issue, they are telling its delivered.

How can I prove that its not delivered? They need to prove me that its delivered to correct address.

Please check and solve the issue.

HORAMAVU outlet attenders and store manager Fahad did not even have the courtesy to come and help us in buying 2 pairs of glasses because we spoke to them in Kannada later came to know they did not know our language i spoke to them in English and asked them to help us in buying the glasses but in vain, i had to leave the store, and they were least bothered, finally i bought glasses from BANASWADI outlet where subash attended us.

I purchased 2 sets of spects 6 months back worth Rs.15000 at Kothagudem, Bhadradri kothagudem(dt), Telangana vide Order No.[protected] and my mobile no: [protected]. My spects lens coating got peel of and scratches on glasses.. I handed over in store on 18.1.2022 for replacement. They promised that it will be get it donw with in a week. But not yet recieved yet. Every time they are saying two more days with very irresoponsble attitude and some...

Hi,

I Am balaji Udhayakumar

Initially i ordered a power sun glass in lenskart app and my order I'd is [protected].

After placing the order and power details entered I got a call from lenskart team and has been informed the particular glass won't support with high cylindrical power.

So their sales person Ms. Bhawna Meena, (Emp no 69222) contacted me and shown some ranges of power sunglasses which will support this cylindrical power.

Also she convinced me to go for two glasses instead of one.

I agreed and cancelled the previous order and placed a new order for 2 spec.
order I'd :[protected] - this was supposed to delivered to me by 21.01.2021

But today 24.01.2021, after communicated with lenskart team I had been informed that power is not possible in this frames also and i surprised to know still now my order has not been initiated.

I am highly disappointed with their support and need a proper reply from lenskart

I have been asked to cancel the order again today 24.01.2021, which is so irresponsible.

Will look forward for your earliest reply..

Thanks and Regards

Balaji U
Hosur

Hi, I bought 2 specs from u outlet in Perambur, Papermills Road (Order no: [protected]) paying Rs. 6308. The one with Black full rim Rectangle frame seems to be bit uneasy to wear since i get pain in my nose & Ear lobes. So i approached ur outlet from where i purchased this and asked how much it will cost to change the frame, since it was just one month old and the lens seems to be costly. But ur person in the store said that it will take 1 week time & we need to pay again for both frame & lens. When i asked if that is the case is there any option i can make a query about this issue, that time ur person raised a question to me whether i bought this specs from LENSKART. I m not that much fool to buy a specs from somewhere else in a local shop and requesting for a replacement from ur shop, infact i made the enquiry by showing him the invoice mail. I m worrying about the money but ur peoples customer service is really pathetic. Infact at the time of purchase itself i saw an other customer had a some issue with the specs bought from the same branch but the store person was very lethagic in answering him. So i just want to know whether Lenskart executives were trained ONLY for SALES oriented & not SERVICE oriented. I will make sure none of my friends buy specs from Lenskart or not even Walkin to ur outlets at any cost. Huge applause to your executive, recruit more number of persons like him so that they can earn u more money. ALL THE VERY BEST.

Dear sir,

My order ID: [protected] contact details [protected]

I have ordered lens on which i am not in receipt of still status showing delivered. I have contacted customer care but they havnt resolved.

Please resolve the compliant otherwise which is not expected from an renowned company