Lenskart Complaints & Reviews

I have visited the lenskart store in madurai and before ordering the items i enquired about invoice with my gst no incorporated so that i can claim gst input credit. in the store they also gave assurance that they will send email to the office and you will get the invoice with your gst. after confirmation front the store only i placed that order.

at the time of receiving the order i didn’t get the invoice with my gst which...

I placed an order on 8th feb for two eyeglasses, but one of them were of wrong eye power so i applied for exchange for it and till now the replacement order hasn’t even been shipped, i have contacted lenskart but they are not working on this issue, they’re so unprofessional they don’t even know what’s wrong with the order. I demand for the delivery of my order or i need refund and compensation for wasting my time and mental harrasment.

I ordered two specs from lenskart on 12 feb 2022, the expected delivery was on 16 feb but it got delayed so i contacted customer care, they informed me that my product will get delivered in 24-48 hours. On 19 feb 2022 when i checked the application, the application is showing the product is delivered but i did not recieve my product

I purchased contact lens when I wearing in my eye starts becoming red and eye becomes dry and contact lens r thick it is not smooth

Ordered on 10th Feb and Lenskart promised to deliver on 14th Feb however not delivered. When I called customer care number on 16th and 17th Feb they says that “product not available, we will cancel the order order”.

I need my lens and not money.. pls help
Thank you
Chandrakant

I want to exchange the product because of a genuine issue that is Size issue. Lenskart denied me the exchange/refund despite having it on there website and in exchange policy. Please help!

My lenskart order ID is [protected]. I have ordered lenskart eyeglasses and John Jacobs sun power sunglasses on 6 Feb 2022. the order got delivered on 12 Feb 2022 via Kerryindevexpress. Product outer polybag was damaged. The product was received but is a different/wrong product which I have not ordered. I have called lenskart on the same day in the night but the IVR system says the lenskart representative is available only from 9 AM to 9 PM so I have called again on the next day Sunday and raised a complaint regarding my issue. lenskart asked for photos of the received wrong product. i have shared all photos on mail with the declaration form. now lenskart is saying why I have taken parcel. and saying it is my fault he says lenskart will check with the courier person. if not solved they said lenskart will not do anything on this. this is my first and last purchase on lenskart. I have not expected to get this type of lenskart support.

I am asking lenskart to provide me with my refund ASAP. Requesting for a refund.

I ordered spects from lenskart..in 2018 ..i didn't recieve spects ...i went to store where I ordered.but those are giving reckless answers..they r not responding..my registered mobile no.[protected]..can u plz respond ..

I ordered glasses at guntur store, I didn’t recieve the bill, the power of the lenses is completely wrong, when asked they’re not responding properly.
I paid 3000 for my lenses

Highly rude and hostile staff, unwilling to answer the queries and provide the proper services.

Dear sir
I purchase two glass date 5/2/2022 from store Sundernagar district Mandi Himachal Pradesh.Here i got offer buy 1 get offer and I got my order 7/2/2022 here I got issue on one glass before accepting my order and i told to him for replacement and they assured to me.Till now I didn't take any information from store i already complaint to customer care but they also give me only sympathy.I want to replacement my order as soon as possible.Here i see police for replacement only 14 days and one week passed away but no conclusion for my replacement.Please take seriously.
Regards,
Karan Singh
[protected]

Good Noon,
It is sorry to inform that lenskart offer insufficient services, I with my family visited 2-3 times at lenskart store jail road Delhi for specs and eyes test . Everytime they asked for more than 1:30hrs waiting for eyes test, we requested for appointment still they are not listening the problem and asked to wait. It is difficult to visit everytime and wait for 2 long. They should have given appointment to respect customer time also, but it seems that they are lacking to understand customer side.

I have visit Lenskart store in Madhapur (vishruth optics) the employee behavior is very rude towards customer handling and response about the product doubt and clarification about the product. I am not happy with service we gold customer we take or visit the store frequency of lenskart I am not happy with employee name (Pooja).

Kindly I would like to bring under kind note, I dont want to see this kind of issue in store please resolve this issue.

Thanks & Regards,
RANGU.MANOHAR,
[protected].

My order number is [protected]. I paid from upi. But due to some reason i cancel it. Why the refund process in store credit. I want my money to my original payment method.. i want my money back to my bank. Lenskart company does not answer me at all in this issue.Please solve this as soon as possible.

Today, I have visited at Lenkart Chandkheda, and feel that sell execute response is not proper.
Or u can say attentiveness of customer is very poor and rude.
Even that behavior is not so good and realized me uncomfortable.
Require action on this employee for rude and unapproachable behavior.
I hope this will not happen again with any customer.

I placed my order on 5/02/2022 on john jacob store they told me order will be placed by lenskart, i said ok.

order no 60157694.
ticket no. 14383084.

i got sms confirmation from john jacobs and emails from lenskart. lenskart app is only showing gold membership, no details about my order.

now when i want to enquire about my order lenskart told me talk to john jacobs and john jacobs told me to contact lenskart.

lenskart said they have nothing to do with my order, john jacobs will be handling your order.

then why was gold membership of lenskart was offerred?

i told them connect me to supervisor he said sorry i can`t thats how they treat gold members.

now where do i enquire about my order?

Order id - [protected]
I had ordered an eye glass of Rs 1210/- and payment of it was failed from my side twice, but third time i have paid them sucessfully but still they are telling payment is not recieved and were not placing my order
So I decided to cancel the order and get the refund
But again they are not processing the refund amount
I have also shared my bank statement
But still nothing has happened
Very very poor experience from Lenskart👎👎

I have bought John Jacobs eyeglasses with dirt resistant eyeglasses with Order Id [protected]. But these are not of good quality at all. I am working from home and still I have to clean these again and again.

I have returned my order [protected] on 25yh January and they said that refund is initiated from their side on 27th January and wait for 48 hours to receive money but more than 4 days have passed and money is not credited in my upi account till now...

My order is showing as delivered. But I didn't recieve item. I contacted customer care. They are not solving the issue, they are telling its delivered.

How can I prove that its not delivered? They need to prove me that its delivered to correct address.

Please check and solve the issue.