Lenskart Complaints & Reviews

Very poor service from lenskart, i had ordered john jacobs frame with anti glass. They have sent defective pieces and when I try to exchange they are charging more money for the same piece. Really don't buy from here….

Are you kidding me? I just bought a lens for 1500 rupees and it said that i could get one for FREE but guess what? Think about my surprise when i see the final bill and it shows me the actual price of both the lens which had been hidden in the form of buy one get one, you people are actual daylight frauds, i am gonna lodge a complaint if this isnt going to get fixed, gold membership my ###, if this isnt gonna get fixed, im done with lenskart, and and keep this up and you will have no CUSTOMERs left to buy your ###

So I had ordered two spectacles from your store recently. I had not got my order from one and half week. And the people who had taken the order had said that our order will come by 5 to 6 days. After 6 days I had called the customer service number and they said the lens had not been arrived. The worker had given wrong Information that the spectaculs had been exchanged lens so it might take more 4 to 5 days to arrive. So after waiting again for 4 days we had got a message that my order has arrived in the store and please collect it. I even confirmed my order with customer service and confirmed it. But when I to the the store collect my order the worker had said its not arrived yet. So your worker are not at all kind to the customer. The worker had scolded me and even asked my age for scolding me which personal. That worker has no right to ask my age. I have even got the gold membership which said fast delivery for the membership. So there is proof that you people will give fast delivery. And the worker who works there doe's even know about the benefits of the gold membership. He got doubt I was lying.
So you company has the worst workers who are not kind to the customers and ask personal information about them.
So I want your Company to take this seriously and look in it.

The lenskart brach where this happened is the:
#88, outer ring road, near flyover, opposite to more mega store, Kasavanhalli village, Marathahalli Bengaluru, Karnataka-560037.

Against this Appointment Number[protected], the eye testing person visited my place during lock down and suggested me a wrong power, depending upon this power I made a glass from Lenskart outlet, but as the glass power is wrongly prescribed, my eye got damaged for irresponsible act of Lenskart unprofessional eye testing, and the outlet and customer care, both are not cooperating with me. Hence there is no option left for me except consult a legal personnel. This act of Lenskart is utterly unprofessional and irresponsible.

Hie im from Tamilnadu (chennai). Actually i was riding my bike at 20-30 kmph, i took a u turn, all of a suddern my glasses fall unfortunately. within few seconds a car drove on it . My new glasses broke into pieces. I got those glasses one month ago, im very dipressed with my glass, i dnt know what to do. Please take this issue serious. Because in showrooms they are not responding properly

I went to this outlet 2 times for eye test each time I go the people are having lunch day -1 I went around 4.15 pm, at that time they said they are having lunch and told be that I was rush so they are having lunch late . Then after 2 days I went again today they are still saying that they can’t do the eye test as they are having lunch . I have went to other outlet of Lenskart in Dwarka, RK Puram sector-8 market and Gaur mall they all are so good and staff is so professional. But this Center is really bad and have bad service .They made me to switch to some other optics for my glasses

Hi

I did book appointment for home eye check up service for ma parents on Monday 27th July, post check I did ask power details with the optician, he denied saying he cannot give, I would be sent a message on it to my number, however i haven't received it, I did wait for 24 hours, later I connected with customer care through Chat on app n I eat connected with an agent named Priya, she was not able to resolve ma concern n have been copy pasting the same apology statement n asked me to wait for 24-48hrs again n later after ma reply on it she did not respond...
This was very disappointing n just cox of you guys not sharing the power details, making the glasses of ma parents is being delayed...
I don't understand the point in giving such low home service...
Hoping my issue would be resolved on priority..

I have ordered aqua lens(lens cleaner liquid) during the purchase of my glasses, but I still haven't recieved the product frome store and it's been 2 months.
Whenever I call and enquiry the store keeper tells the product is not available.
Then why did he take the order when it is in stock.
So please kindly deliver the product or refund my money back.

My Order Date Is 19th July. I Have Provided All The Necessary Information Including Eye-Power Prescription. It Was Supposed To Be Delivered By 27th July.
I Contacted Lenskart To Look Why It Is Not Delivered. In Return I Get This Bizarre Explanation That My Prescription Is Computerised Which Is Not Accepted By Lenskart.
I Asked For The Policy Details That Where It Has Written That We Can Not Upload The Image Of Computerised Prescription Since They Ask It In Image Format.
Interestingly, The Prescription Was Provided By Lenskart Store(Mirzapur, Darbhanga) As I Got My Eyes Checked There Itself. At The Store I Was Clearly Told That I Need To Upload This Prescription While Placing The Order.
So Either Lenskart Store Or Lenskart Customer Representative Is Making The False Statement.
After A Week Delay They Are Arranging A Call With Power-Check Team Which Is Also Not Yet Placed.
I Am Filing This Case For The Section Of Fraudulent And Misleading The Customer For Money Withholding.

I placed an order on 3rd July and received following message:-
Order Placed at Lenskart.com: Lenskart Air Online Eyeglasses . Ref: [protected] for Rs 3584.00. Partial items may be dispatched in different shipments for faster delivery. Estimated delivery by 10 Jul 2021.

Today on 22 July I am still waiting for delivery.

Now when I again called the store I received following message:-
Refund of Rs 3584.0 against your Lenskart order #[protected] for Lenskart Air Online Eyeglasses has been processed through StoreCredit. (1Store Credit = Rs.1).

Kindly stop wasting my time. Why do you think that I would be interested in running around your store again. Please refund my money in my account as soon as Possible.

Very high standards of poor service Lenskart.

Kindly stop this torture now.

I had a home appointment with lenskart on 22.06.2021. I had received this message from Lenskart "Upcoming Appointment : Your [protected]@Home appointment #[protected] is scheduled for today at 03:00 PM - 05:00 PM. You can reach our Refractionist Veer Singh at [protected]. To reschedule, click http://lnskt.co/CmwsB8ZG".

The eye test was conducted by Mr. Singh and when asked for report, he replied that Lenskart will send it on my mail.

It has been a month and I have not received it till today. Had made various complaints to Lenskart but it is useless.

Refund me the amount paid by me if you cannot provide proper service.

I ordered a power glass with a frame for my kid and payment was done online which was successful. I had two different orders and both the payment was successful wherein I already got charged and it was billed to me my bank as well. I was supposed to receive the order on 19-July but on 18-July I received an SMS saying that the order is delayed due to quality checks and when I checked with Lenskart they said due to stringent quality checks the order is delayed and will be delivered within 4-5 days. And today, on 22-July I received a new SMS stating that my order is canceled and upon checking with the Lenskart support team I am informed that the payment was not successful. I had done two payments on that day so how come they have received one payment and another they did not receive. They are liars and trying to hide something. I was informed on 18-July that the order is delayed due to Quality checks and after two days they are saying that payment has not been received. This is simply unacceptable.

I am a LENSKART GOLD MEMBER and i have not received my refund due of Rs 10, 300 even after 3 weeks.

Registered complaint number 12984665. I have called customer support 3 times in past 3 weeks . Customer care attendents were Vaibhav, Kajal and Abhinav. I am not getting any support on my refund money on empty promises.

Lenskart Home eye testing person Brijesh ( +91 [protected]) is giving assurance of refund but no refund has come so far. He is asking me to talk to supervisor ( Siddhart Sharma mobile number - [protected]) who has never called me in the past 3 weeks to find out problem i am facing. When i call Siddhart his number is always busy and he doesnt call back.

Should i log a complaint with Consumer court for not paying back my 10, 300 refund amount ?

Product (2 sunglasses) worth 5095 rupees booked on 19th May 2021 not delivered till date. Nobody responds properly.[protected] got a call from Amir from this number, trying to at least get a refund but each time the person he has messaged the agent he will initiate refund but that doesn't happen. Total frauds...

Dear Team,

I am writing you to request consideration of my complaint against lenskart for not delivering my product on time.

At first I went to the lenskart store at Borivali Mumbai.I wanted to buy two products from them but due to unavailability they asked to order the same product via app and I'll be getting a proper delivery for the same.

I had got one item which was computer glasses and the other was a Vincent chase sungoogles which is yet to be delivered.

I am submitting some chats which had been in between me and them. They assure me they are trying their best but I felt like like cheated as I had ordered the thing a way long back and still it's not been delivered.

I am sharing necessary details for the same
Name Vincent chase sunglasses
Order id- [protected]
Order date July 5th, 2021.

I wanted it to get by today as the product was for my father.

They are not reverting me properly on the delay and dispatch details and resons for delay.

Sometimes they are saying that it is under quality checks and now past 4 days it's current update is on it's way but still I haven't got delivered.

Madam/ Dear Sir,

I have place my order to your so called good company lenskart on 20th
April 2021 vide order id [protected]. I have received my order and I have started using my spectacles. During normal wear and use, one of the spectacles divided into two parts which was very much funny because that time I was working in my office.

So, I have written a mail to your above mail id and after that I got a
call from one of the lady representative. She informed that the order
will be replaced but the same frame was not available that time. I
have been given some options to select the frame and place order. The
glass and power related issue or other order related issue will be
taken care by your end. Accordingly, I have place my order online by
selecting John & Jacobs golden rimless frame which was available for
me for selection and after few days, new spectacle has been delivered
to my registered address vide order id [protected], dated 02nd July 2021. But surprisingly the power of that replaced spectacle was not the same as per my prescription or as per my earlier spectacle and I was very much uncomfortable and totally dissatisfied with this new spectacle power.

I have again contacted to your customer care number and I have told my
concern to one of the lady representative. I told her very clearly
that I need the original power as per my earlier order dated 20th
April 2021 in this new frame that has been provided as an replacement
with wrong power glass. She assured me that my concern has been noted and replacement order initiated from backend. So, I did not place any replacement order request online/ through lenskart application.

Today, morning I got a message that Rs. 4495.00 has been credited to
my account. This is very much unethical, disappointing and
unacceptable too. How any one can cancel and sent such type of message to the customer without getting proper discussion with the customer and without taking his consent. Getting this message, again I made a call and discussed with your representative and that fellow told me that this matter is related to service and call is being transfer to
service department where my interaction was held with Mr. Ajay Sharma
at around 11.00 am today. Mr. Sharma told me that this issue will be
resolve by sales team. What a ridiculous reply and activity is being
performed by the team members.

Not getting any solution from your sales as well as service team, I
again compel to write you. Here I would like to mention very clearly
that I need a glass with correct power as provided earlier
(20.04.2021) as per the prescription and in the new frame selected and
subsequently return picked up by your agency partner. Hope I am able
to convey my message and now requesting you to do the needful
immediately.

Thanks & Regards,
Amitendu Vatsa

Dilshuknagar branch
They dont testing us...they always says silly reasong to escaping from the free test

I ordered 2 glasses, one of which has power . Yesterday i got a message that i could pick one item from shop . But when i reached there, it was closed for maintanance.
If you are doing such thing, please make sure that customers eye dont get damaged due to your shop maintanance.

Thank you for the service provided by your official Store at Bhilai Nagar District Durg, Chhattisgarh, Branch for making fool to me at the time of purchase I was assured that the frame is made of Titanium and its Unbreakable after its get damaged, I came to know from your end that this is manual breakage at it not comes under warranty, The Glass is also provided of its highest kind now the Glass is also becomes Yellowish, that to your concerned person told that it happens to this glass after some time o[censored]se, and its common.

Thanking you again from my bottom of heart .

For your Log in my Brother in Laws mobile No. [protected] is given u can check from your end.

Hoping that in future your customer incharge will not make fool to any one by saying false thing.

Thanks and Regards

Heemanshu Bansod

One of your executive misbehaved with me on call, i have all the recordings with me, and I am sharing his contact and name [protected] Sharath, he has no professionalism at all. Does he even respects his job, he dont have manners and you are hqving these types of executive as your employer is a big loss to you, they are the main reason behind downfall, improve your employees quality before its too late.