Lenskart Complaints & Reviews

I had a home appointment with lenskart on 22.06.2021. I had received this message from Lenskart "Upcoming Appointment : Your [protected]@Home appointment #[protected] is scheduled for today at 03:00 PM - 05:00 PM. You can reach our Refractionist Veer Singh at [protected]. To reschedule, click http://lnskt.co/CmwsB8ZG".

The eye test was conducted by Mr. Singh and when asked for report, he replied that Lenskart will send it on my mail.

It has been a month and I have not received it till today. Had made various complaints to Lenskart but it is useless.

Refund me the amount paid by me if you cannot provide proper service.

I ordered a power glass with a frame for my kid and payment was done online which was successful. I had two different orders and both the payment was successful wherein I already got charged and it was billed to me my bank as well. I was supposed to receive the order on 19-July but on 18-July I received an SMS saying that the order is delayed due to quality checks and when I checked with Lenskart they said due to stringent quality checks the order is delayed and will be delivered within 4-5 days. And today, on 22-July I received a new SMS stating that my order is canceled and upon checking with the Lenskart support team I am informed that the payment was not successful. I had done two payments on that day so how come they have received one payment and another they did not receive. They are liars and trying to hide something. I was informed on 18-July that the order is delayed due to Quality checks and after two days they are saying that payment has not been received. This is simply unacceptable.

I am a LENSKART GOLD MEMBER and i have not received my refund due of Rs 10, 300 even after 3 weeks.

Registered complaint number 12984665. I have called customer support 3 times in past 3 weeks . Customer care attendents were Vaibhav, Kajal and Abhinav. I am not getting any support on my refund money on empty promises.

Lenskart Home eye testing person Brijesh ( +91 [protected]) is giving assurance of refund but no refund has come so far. He is asking me to talk to supervisor ( Siddhart Sharma mobile number - [protected]) who has never called me in the past 3 weeks to find out problem i am facing. When i call Siddhart his number is always busy and he doesnt call back.

Should i log a complaint with Consumer court for not paying back my 10, 300 refund amount ?

Product (2 sunglasses) worth 5095 rupees booked on 19th May 2021 not delivered till date. Nobody responds properly.[protected] got a call from Amir from this number, trying to at least get a refund but each time the person he has messaged the agent he will initiate refund but that doesn't happen. Total frauds...

Dear Team,

I am writing you to request consideration of my complaint against lenskart for not delivering my product on time.

At first I went to the lenskart store at Borivali Mumbai.I wanted to buy two products from them but due to unavailability they asked to order the same product via app and I'll be getting a proper delivery for the same.

I had got one item which was computer glasses and the other was a Vincent chase sungoogles which is yet to be delivered.

I am submitting some chats which had been in between me and them. They assure me they are trying their best but I felt like like cheated as I had ordered the thing a way long back and still it's not been delivered.

I am sharing necessary details for the same
Name Vincent chase sunglasses
Order id- [protected]
Order date July 5th, 2021.

I wanted it to get by today as the product was for my father.

They are not reverting me properly on the delay and dispatch details and resons for delay.

Sometimes they are saying that it is under quality checks and now past 4 days it's current update is on it's way but still I haven't got delivered.

Madam/ Dear Sir,

I have place my order to your so called good company lenskart on 20th
April 2021 vide order id [protected]. I have received my order and I have started using my spectacles. During normal wear and use, one of the spectacles divided into two parts which was very much funny because that time I was working in my office.

So, I have written a mail to your above mail id and after that I got a
call from one of the lady representative. She informed that the order
will be replaced but the same frame was not available that time. I
have been given some options to select the frame and place order. The
glass and power related issue or other order related issue will be
taken care by your end. Accordingly, I have place my order online by
selecting John & Jacobs golden rimless frame which was available for
me for selection and after few days, new spectacle has been delivered
to my registered address vide order id [protected], dated 02nd July 2021. But surprisingly the power of that replaced spectacle was not the same as per my prescription or as per my earlier spectacle and I was very much uncomfortable and totally dissatisfied with this new spectacle power.

I have again contacted to your customer care number and I have told my
concern to one of the lady representative. I told her very clearly
that I need the original power as per my earlier order dated 20th
April 2021 in this new frame that has been provided as an replacement
with wrong power glass. She assured me that my concern has been noted and replacement order initiated from backend. So, I did not place any replacement order request online/ through lenskart application.

Today, morning I got a message that Rs. 4495.00 has been credited to
my account. This is very much unethical, disappointing and
unacceptable too. How any one can cancel and sent such type of message to the customer without getting proper discussion with the customer and without taking his consent. Getting this message, again I made a call and discussed with your representative and that fellow told me that this matter is related to service and call is being transfer to
service department where my interaction was held with Mr. Ajay Sharma
at around 11.00 am today. Mr. Sharma told me that this issue will be
resolve by sales team. What a ridiculous reply and activity is being
performed by the team members.

Not getting any solution from your sales as well as service team, I
again compel to write you. Here I would like to mention very clearly
that I need a glass with correct power as provided earlier
(20.04.2021) as per the prescription and in the new frame selected and
subsequently return picked up by your agency partner. Hope I am able
to convey my message and now requesting you to do the needful
immediately.

Thanks & Regards,
Amitendu Vatsa

Dilshuknagar branch
They dont testing us...they always says silly reasong to escaping from the free test

I ordered 2 glasses, one of which has power . Yesterday i got a message that i could pick one item from shop . But when i reached there, it was closed for maintanance.
If you are doing such thing, please make sure that customers eye dont get damaged due to your shop maintanance.

Thank you for the service provided by your official Store at Bhilai Nagar District Durg, Chhattisgarh, Branch for making fool to me at the time of purchase I was assured that the frame is made of Titanium and its Unbreakable after its get damaged, I came to know from your end that this is manual breakage at it not comes under warranty, The Glass is also provided of its highest kind now the Glass is also becomes Yellowish, that to your concerned person told that it happens to this glass after some time o[censored]se, and its common.

Thanking you again from my bottom of heart .

For your Log in my Brother in Laws mobile No. [protected] is given u can check from your end.

Hoping that in future your customer incharge will not make fool to any one by saying false thing.

Thanks and Regards

Heemanshu Bansod

One of your executive misbehaved with me on call, i have all the recordings with me, and I am sharing his contact and name [protected] Sharath, he has no professionalism at all. Does he even respects his job, he dont have manners and you are hqving these types of executive as your employer is a big loss to you, they are the main reason behind downfall, improve your employees quality before its too late.

Dear Sir / Madam, Due to small accident my frame was broken. Glasses are progressive & it's good in condition. In your MG Road Pune branch they are saying frame is out of service it is not available. My glasses are progressive & it's very costly. So I have to fit in new frame but it's not available. Frame number is PID 118054. So due to not available of frame how I can spend agin for new glasses. You have to think for customer also. Not available answer is excepting from your company. Pl call me & solve my problem.
My phone number is [protected]

Product : Bipolar lens spectacles. My mother got her eyes tested from lenskart personnel and he himself ordered the product online by uploading her power.Two spectacles got delivered out of which one is fine with respect to comfort and with the other one she is not able to see things clearly wearing the spectacles.please resolve this issue soon.

I ordered from lenskart (2 spec) but had to return 1 due to wrong combination of power lenskart had picked up the spec(order id [protected]) on 29 june and i had selected the exchange spec but i had to no option to change its power also so i had to cancel the new exchange spec while it was on its way(order id [protected])

Pls provide me with an exchange or refund option as soon as possible

Ordered two pair of glasses end I received with the major cracks where the lenses are broken into the pieces in the package box and this has been done because of the shipment here the problem of lenskart because they did not packed the items properly with air bubble shield and the outer cardboard box, by this reason I told the customer care many times regarding this but they didn't respond anything and at the end I exchange the product with the new product. And they called the blue dart about the return pick up, by this reason I again called customer care and request them to arrange another Courier service but again they arranged the pick up by BlueDart, because of that i again called him, but they told me to wait 24 hours, and i'm surely confirmed that they will arrange again with bluedart or send the damaged product because of bad packaging.

The solution I want is that I want my new glasses which are on hold till you receive the damaged product, and you will do your other pickup process anytime you want to be.
because of your poor service to your customer. so it's my request to send my glasses.
Because of this we are tired mantely as well as physically. You know it greatly to have glasses to a person. It is an Emergency and how important it is to have it on time.

NOTE- If i not will get a proper solution in 24 hours, i will surely go to Consumer Court and make a Case against you. again its a request to you, to take action on it as possible as you can do.

Dear when I was open the packet frame not fitting. Very bad provided. Relationship Status : Committed & Confirmed Order #[protected]

This is my 1st and i think last experience because no bady support to customer, i have make a order on 27th of june 2020 and product delivery date as mention on website is 1st july and today is 1st july i don't know where is my order, i make a call and asked to customer care she said i will call back after 15 min but no bady calling me i am waiting for 2 hr, I don't know why people like lenskart, refund my money back at the earliest.

On 28.06.2021, a lenscart official came to my place for trial visit. I selected two glasses which were on scheme. One of the specs was defectivel and misalligned. I have called the official to visit my place again and get the defective piece replaced.
But no one visited. You are requested to send a person to my place so that he can collect the faulty glasses and bring back the correct one.
My no. [protected]
The person who visited my place was Mr. Kumdan

I placed an order on 29th May 2021on lenskart, which is still not delivered to me.
Order id [protected]

After following up countless times, the lenskart team told me that my order was delivered on 23rd June at 6:20 pm and shared proof of delivery but it never was, to investigate further, I contacted the on-ground Delhivery courier team to know the status of my order and I got to know that they have marked this order as lost in their system and hence never delivered it.

Whereas the lenskart team had the audacity to share fake POD with me starting the order is delivered.

Please Refund my money or place a fresh order.

This is in reference to purchase no. [protected] or[protected] which ever it is u may better understand,
Both the lenskart blu eyeglasses after wearing by my daughter she feel a sever headache and consult the physiotherapist, then would found that the glasses that lenskart provided have some error. Requested u to return your product back and refund me the amount.

I placed an order worth Rs. 4068 on 28th May 2021. It is 28th June and I still have not received my order! I have raised the issue to their customer team multiple times. Wrote emails, called the helpline, used the chatbot but all futile no resolution.

My money is with them for a month and the order is still not with me.

This has not only caused me serious frustration issue but I also missed the opportunity to get 1 month's worth of interest on my money.

Please help me resolve this.

My registered mobile number is [protected].