Lenskart Complaints & Reviews

I purchased a spects from Lenskart located in Bhimavaram. I exchanged it due to breakage. The new one is not comfortable when compare to old.Tears are coming from my eyes while using the new one.

Very unprofessional and casual approach from Lenskart representatives. I had ordered 4 pairs of glasses on 3rd March. 2 for myself and 2 for my mom who is a senior citizen. The order was delivered on time. My glasses seem to be OK. However my mom complained that there was something amiss with the glasses. Since the representative who had visited Mr. Gaurav Sinha had prescribed that her power had increased, I asked her to try the glasses for some more time to adjust. The same problem persisted and on Tuesday she complained of throbbing pain in her right eye. Mr. Gaurav Sinha had called me up after delivery to give him a good rating on customer feedback, which I did, and had told me that he would be the 1st point of contact if there were any issues. I informed him, and he said he would turn up yesterday in the evening. No phone call nothing, he just doesn't turn up. My mom had severe pain and had to be given ice pack for relief. Mr. Gaurav Sinha said he would come 18th March morning. Which again he did not. I had luckily whatsapped on the feedback number and booked an appointment. Mr. Tubai Maity came today and tried to convince that nothing was wrong and all was hunky dory. However maybe seeing a senior citizen he decided to go a step further and took the glasses to the warehouse for checking. He returned after a week. and one glass seemed to be fine. the glass had been changed. however with one frame, the problem persisted. they took it back and after 2 weeks came back today on 5th April with the same frame. My mom could understand the moment she wore it that the glass had not been changed. such poor service from Lenskart, when i had payed them in advance.

Placed order and got confirmed on 23rd March 21. It was supposed to be delivered by 27th March 21. Delayed due to unknown reasons till 31st March 21. Now further delayed till 09th April 21 and again due to unknown reasons.
No proper response from support team as tried contacting them multiple times over chat as well as phone.
Pathetic service from lenskart. Highly disappointed. If some shame left, kindly process the order asap and update about the same.

Dear sir
I am sending a piece of letter written to your customer care service . However till today no action has been taken and only promising ... can you just help me in this regard..my coplaint copy is as below

I have placed two spectacles to self and one for my wife.. your representative Mr. Dhanraj Acharya has sent the person to my house for selection of frames. Subsequently we placed the order and paid entire...

Bought this john jacobs frame from lenskart 17 days ago and now they’re saying it’s non repairable and trying to sell me new eyeglasses. So i buy one frame it break in few days and you want me to invest again by trusting you guys? Really have a good refund/exchange policy and atleast repair frames if they break in time span of 6 months...

I booked 2 glasses for my son in buy 1 get 1 offer. During payment it was deducted twice.

Hi, I recently purchased the specs from Lenskart (in Feb month). I opted for the Blu Cut Lens which has 1 year warranty and in the selection page they are claiming it to be scratch, smudge, crack resistant lens.
But lens got a crack while playing with my pet (by his nails). Lenskart is not helping with the issue. They said this doesn't come under any warranty.
If so, the do they mention it as crack resistant in the lens selection...

I have turned on DND on my number.
I have never ordered anything from Lenskart.

Everyday they send me 5-6 messages which also I cannot block.

There is no option to unsubscribe from their sms.

Wrong losses delivered. Store keeper refuses to acknowledge problem. Absolute cheating in this store need replacement of lenses urgently. Spectacles deposited at store no review from there side since 3 days
Pls contact at [protected]

Dear sir.
Visited your store at DN Ragallia Mall Bhubaneswar.Approached the available staff regarding a broken frame of purchased reading glasses from same store.First of all store lady sales person denied of any service stating company rules.Afterwards the manager was approached for the same complain.He took the photograph of the product and assurred me for lodging a complain afterwards stating website is down.since then no information, no feedback.If this the status of the staff behaviour and company policies .It speaks volume about the staff and company.Further it discourages me to buy any products in future also I cant recommend the company to anyone.
Hence please inquire about it and let me know the status.
Thanks.
My registered mobile no with you is [protected].Emailid is [protected]@gmail.com

I made a payment of 1792.0 to lenskart from their app by selecting UPI payment method. the payment is succesfull and money is deducted from bank account, but lenskart says they have not received the money.
To- lenskart.[protected]@indus
Upi reference number[protected]
date - 19/03/2021
amount - 1792
source - Paytm UPI...

We have placed the order & Paid personally at Lenskart outlet Pheonix Market city Kurla West Mumbai outlet on 31 Jan 2021 order no[protected] / invoice no INVHR [protected] for my wife's glasses which were earlier reading but now reading & distance.

First instance wrong measurements due to which she couldn't see at a distance.
Further delay by 7 days.

2nd instance afer using the glasses for two days the left hand stick broke. And we went to the store ..agreed on replacing further delay of 7 days .

3rd instance after 3 days again the same situation the right hand stick broke. Store agreed that it could be a defective consignment and agreed to replace further delay of 7 days .

4th instance By now we have been to the store a total of 4 times incurring expense of transportation of 300 rs each time. Besides loss of tome and Risk of venturing out during Covid times . ( Keep in mind we are both 57 years of age )So we requested it to be couriered but when we received the courier .The Glasses were Bifocal and not progressive..

5th instance .. again we are back to the store after several rounds of apologies by the staff they promised they will take up for quick delivery and also Compensation for the haarresment caused from day 1.

Intially it said Delivery on 2oth March, after a Day it became 23rd March and today it says 25th march .

Its not a replacement of Shampoo bottle.Its reading and viewing glasses of a DIABETIC Person. Can you imagine a DIABETIC with eyesight issue of NEAR & DISTANCE both being without Glasses since 31Jan 2021 and today is 17th March..

This is negligence and haarresment. Is unacceptable.

At the time of buying the lenskart store people were saying that it won't break but by the looks of it anyone could say that it will break easily, and 5 months later it's frame is broken and when I go to shop they say that physical damage is not covered under warranty. First they sell such low quality products and then deny the service.
I want it get repaired or replaced as soon as possible.

I have ordered a eyeglass and paid 1200rs through upi and the amount aloso debited from my account but there is still showing payment pending in the app and the lenskart watsapp support team also saying that u didnt pay the amount even after sharing my transaction details.please dont do like this

I have purchased one spectile 3400cost when am seeing it's frame colour reflecting on my eyes but he didn't exchange my frames he said use that only but this spectile it's not good I can't see properly that lens he cheated at me...

I received a defective product and i returned it back now i am facing an issue while having my full payment refund. Without my knowledge they are deducting 220 rs. for gold membership...

On 10th march 2021 i was ordered a Lenskart Air Eyeglass buy 1 get another pair free,
I have done the payment and the money got deducted but in my order is showing pending,
I have done the payment by using a Visa card

I am writing about your showroom at Nallasopara east near DMart, I am from the same building, I visited your showroom twice yesterday once at afternoon then at evening but I noticed your staff not even caring to speak to us and in the evening when I asked your person after waiting for nearly 20 minutes the person says he is busy and take time to attend me. He didn't even bother when I started walking out, this is not the type of behavior we expect from a reputed firm like yours this only adds in loosing customers and he was nor other staff we're that busy otherwise I wouldn't have complained, they knew we'll that I was coming the second time but still they were totally careless as if it doesn't matter to them that customers come or not. I was hert and shocker.

Product I'd:[protected]

I ordered a lens from lenscart from kolkata fariapukur id no above. They gave me wrong lens through which I could see nothing. At first they were denying the fact. later they agreed and then sent for again giving new power. But they are doing so much late. They are not giving time. I am having problem with my eyes with so high power. Their behaviour is very bad. They are not telling a date when they will give the lens

This is in regards to the faulty spectacles that I had received and for which a pickup was arranged after so much hassle. My spectacles was picked up from my place and it has been over 10 days and since then I have received no communication regarding the same. I want an update of where my specs is and how much more time will it take for the exchange to be initiated.
One more thing that I would like to touch upon is the poor customer service. I have called customer executive more than twice only to hear that I will receive a call back on my number for this issue, which I never did. Also dropped a mail to which I have received no reply to as wel. I never really expected this from a company like Lenskart. Decent and responsive customer service is the least I expect from a company as big as Lenskart.