Lenskart Complaints & Reviews

I ordered eyeglasses from lencekart with the help of an agent through whatsapp chat. He orders eyeglasses on behalf of myself and say complete the payment of 894 rs. Now without seeing the actual product i was make payment then after 1 hour i checke the product it was a kid eyeglasses and ehen i wanted to complain about this to an agent he block me on whatsapp. Then after i wanted to cancel my order and want refund. On 6 may i ordered and from 6 may to 23 may they are delayed by some excuses and all the time they only say plz wait for 24 hours... Now they are saying that your product is delivered from our side... I want my refund

Oct 2018 i purchased an expensive pair of progressive glasses with a new frame. Everyone i wore i had a discomfort hence when visited a doc lately he opined that the glass is not cut properly. The reading focal center is off. I visited the vikaspuri outlet from where i made the purchased but they refused to address the issue.

Yesterday i had placed order for power glass for my son through lenskart chat help. The complete chat attached for your reference. I had started the chat asking to order powerglass. I made the payment on assurance from him that power technician will contact me and power glass will be delivered to me. Proof avl in the attached chat.

Contacted customer care also. They are putting the blame on me and saying that i have ordered normal glasses. The order is made by ur rep through chat services. I shred the otp for him to access the order. I made the payment as told by him. Shared the power prescription with him and he told me dont worry at all and lenskart will take care of power req... And now you have send glass without adhering to the power and putting shamelessly the blame on me.

I want my money back and i am disappointed by the unprofessional behaviour i[censored]r so called specialist team.

I am attaching the screen shots of my chat with ur expert who assured me power glasses for your reference. Request pay back my damage because o[censored]r incapable expert team. They havegiven me, worst service which anyone can expect during a lockdown situation. Poor show lenskart...

Chat history is attached as "whatsapp chat with lenskart" file to this email.

Order id-[protected] was cancelled yesterday, but still not amount refund.. please process it.. my registered mobile no [protected]...

Not update about my product whether it is processing or not
As it is not shown in app
Wrong delivery date

I ordered eyeglasses vincent chase on 29th april Order ID- [protected] and delivered on 6th may 2020. I received zero power lenses. I cannot see through that glasses lens. I want refund as soon as possible

Dear sir,
Good morning
Please refer to my complaint dated 17.3.2000 placed below not yet resolved. Status in this forum shows resolved.
Please do the needful to resolve the issue.
Thanks
Yours sincerely
Lalji srivastava
Ex joint director
Ministry of defence/drdo
— – —
Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected].
I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/.
The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective and they will change it. They arranged return pickup. It reaches to them. Then
They wrote me that they are giving voucher of rs 700 which can be used for fresh purchase.
Since there is no sunglasses available in that cost and i do not expend more, i request them to give me sunglass of lower value for which they don't agree. Then i asked him to return the same piece which they have collected from me. For which they don't agree.
They want that i go for higher value of sunglasses and pay the difference. For which i am not comfortable.
In today's mail mr manas denied to return the product. Mail is appended below-

Order ref #[protected]]

Good morning mr lalji,

Greetings from lenskart!

I am writing to inform you that we are unable to do anything in this case since there is no provision to return the product to you.
​
Thanks for your patience and understanding.

Should you have any questions on this or need any other help, please write to us at [protected]@lenskart.com or call us at [protected] between 9 am - 8 pm.
​
Regards,
Manas
Resolution officer

I could not understand my fault. Why a customer is i'll treated. How can lc hold my product /not return the product. It is a gross negligence from his part as well as deficiency in service in the eye of law.
I seek your intervention in the matter to resolve it.
Hoping for your cooperation
With regards
Lalji srivastava
Ex jt director
Drdo min of defence

I ordered two spects from mahim (Mumbai) store of lenskart 0n 09/02/2019 and paid rs.15990. As usual i was told that specs will be delivered after receiving from workshop. On repeated follow up, the store was not able to deliver the satisfactory product and hence i was diverted to bandra store being a bigger one and have more varieties. Accordingly i did. But there too they were able to deliver both specs after repeated visits one in march and other in april 2019
As per the website details all products are subject to warranty for one year from the date of delivery.
Both the specs were of poor quality.in one case its glass got chirped and for other frame got broken into two pieces as it got rusted, both within a period of one year i. E. Warranty was available and accordingly on contacting their customer care, i was advised to visit the nearby store and get the products verified. Accordingly i visited their atria mall (Mumbai) store and got the product (S) verified. On getting satisfied the store manager told me to go for replacement one by one looking to avoid any inconvenience to me. Accordingly the replacement for one was delivered on 04/03/2020. The second one (Which was broken into two pieces) and is lying in store since 15/02/2020 was taken into consideration for replacement. With lot many calls and follow up some of the executives were ready but some are refusing and has created lot of confusion not only for me but for their own also. At last for second one the company is refusing to honor and saying that it is out of warranty.in the meantime the one which i got delivered on 04/03/2020 its glass again got chirped within a period of 10 days from the date of delivery. This indicates the poor quality of the product supplied by the company and also disowning their own warranty conditions informing that my product is out of warranty by counting it from the date of order and not from the date of delivery. Thus company is acting against their own policy.
Requested to take up the matter

I ordered a eye glass before 16 days and the promised delivery date was 27th march. Due to lockdown the delivery got delayed and after that they gave me delivery date that i'll receive the glass within 5 to 7 days but again some executive called me and told that i'll receive the glass only after lockdown.
Finally i received on april 6 and which i received was empty parcel and again i called to customer care and complained about the same and after 2 days they placed a replacement order and they promised me that i'll receive the glass within 7 days but it's been more than 10 days i haven't received the glass and the parcel has not yet reached my destination. This shows that lenskart is very worst in their services and giving fake communications to customers. I want lenskart to cancel this order and refund the full money i have paid. I'll never receive the order if it reaches my location... I don't want anything from lenskart hereafter.

Lenskart can contact me at my number : [protected]
My order number : [protected]

I'm hereby requesting a refund as soon as possible due to the cheap quality of frames being sold in lenskart store, kammanahalli branch next to naturals icecream store.
I bought 4 frames, buy one get one offer spent rs.32, 000/- out of which 3 are progressive and being a progressive lens user my line of sight shouldn't move, frames after 15 days o[censored]sage is falling of my face, it doesn't sit well on my ears at all. I'm unable to drive it keeps falling off. I cant climb the stairs when i look down it falls, as a matter of fact i cant do any work because it's constantly sliding and falling off. I've tripped and fell several times because of altered vision and frame keeps coming off. I'm suffering with this problem with all 4 of my frames due to this i'm getting severe migraine headaches whenever i'm using any one of the 4 frames instantly all thanks to lenskart for providing me with such horrible quality of frames which cant stay in its place as intended. How can a frame get loose within 15 days o[censored]sage? This shows the utterly cheap quality of frames being sold at unbelievably higher price, i'm getting the same frames on sheen for less than rs.500/-
I went to the store regarding this issue all they had to say was use both your hand while taking off or while wearing your specks. I've been using specks even since i was a child from 2nd grade until now i. E. Approximately 30 years plus since i'm using specks i know how to handle it! I've bought frames throughout my life but never have i encountered such a problem.
Staffs at the store tightened the screws which i thought the matter was resolved at the moment, frames got loose again within the next day, the frame which i was wearing to drive back home fell by the time i got back home! I visited the store the second time all they did was tightening the screw again which was of no use at all even the second time. The staffs are not taking this issue seriously and washing their hands off by giving careless response but when i was buying frames they were all good showing me all the frames and options i have at their store and carving a bill amounting to rs.32000/-
I'm very disappointed with lenskart and feel robbed after spending rs.32000/- at the store i'm not able to use the frames as it's not serving the sole purpose. Is this the kind of quality and response i get from lenskart? I feel i've made the wrong choice by choosing your brand over others!
Im hereby kindly requesting a full refund of my amount i'm not one bit satisfied with my buy failing to which i'll be forced to go to the consumer court.
When i reviewed on play store your people gave me the wrong email address '[protected]@lenskart.com'. Is this some kind of diversion to avoid a customer's issue?
I even spoke to customer care they were very ignorant and i wasn't heard my problem isn't solved and made me feel i've made a big mistake by choosing lenskart frames.

My specs has damaged on and it's been date for 11 months. Now they are not ready to give replacement, saying only 25% can be paid out of full.. really very cheap service. Now customer care is telling its already 1 year completed. So we can't give replacement. On that they said they can't give.. Really poor communication

I'm hereby requesting a refund as soon as possible due to the cheap quality of frames being sold in lenskart store, kammanahalli branch next to naturals icecream store.
I bought 4 frames, buy one get one offer spent Rs.32, 000/- out of which 3 are progressive and being a progressive lens user my line of sight shouldn't move, frames after 15 days o[censored]sage is falling of my face, it doesn't sit well on my ears at all. I'm unable to drive it keeps falling off. I cant climb the stairs when I look down it falls, as a matter of fact I cant do any work because it's constantly sliding and falling off. I've tripped and fell several times because of altered vision and frame keeps coming off. I'm suffering with this problem with all 4 of my frames due to this I'm getting severe migraine headaches whenever I'm using any one of the 4 frames instantly all thanks to lenskart for providing me with such horrible quality of frames which cant stay in its place as intended. How can a frame get loose within 15 days o[censored]sage ? This shows the utterly cheap quality of frames being sold at unbelievably higher price, I'm getting the same frames on sheen.com for less than Rs.500/-
I went to the store regarding this issue all they had to say was use both your hand while taking off or while wearing your specks. I've been using specks even since I was a child from 2nd grade until now i.e. approximately 30 years plus since I'm using specks I know how to handle it ! I've bought frames throughout my life but never have I encountered such a problem.
Staffs at the store tightened the screws which I thought the matter was resolved at the moment, frames got loose again within fe hours o[censored]sage, the frame which I was wearing to drive back home fell by the time I got back home ! I visited the store the second time all they did was tightening the screw again which was of no use at all even the second time. The staffs are not taking this issue seriously and washing their hands off by giving careless response but when I was buying frames they were all good showing me all the frames and options I have at their store and carving a bill amounting to Rs.32000/-
I'm very disappointed with lenskart and feel robbed after spending Rs.32000/- at the store I'm not able to use the frames as it's not serving the sole purpose. Is this the kind of quality and response I get from lenskart ? I feel I've made the wrong choice by choosing your brand over others !
Im hereby kindly requesting a full refund of my amount I'm not one bit satisfied with my buy failing to which I'll be forced to go to the consumer court.
When I reviewed lenskart app and commented my problem their team gave me wrong email address I cant even contact lenskart.

The issue that I have experienced was: I ordered two eyeglasses from lenskart, one is with anti glare and other is with blue cut ( which is expensive one ), but lenskart send me both eye glasses with anti glare lenses, . And totally it is waste for me . And I believe that is is totally fraud as my money is totally waste. Moreover i am habitual of wearing blue cut eyeglasses, and therefore I am not able to use this one . I wrote mail to their contact center but no one is responding and it is 72 hours already . I request you to please look into that matter

As i am here for another complaint for the same company and keep watching how they try to rip of customer and provided very poor customer services.
Picture one show order which i ordered first with gift coupon which they gave it to me due to previous complain.
I got txt message and app status for such a order which is in pictures 2 and 3.
I got couple of call from marketing personal once even i open their app or go to their site to check offer.
For my order due to corona lockdown they send me message that it will be delivered after 12 april.
I made call and they told me cash on delivery was not available with their courier provider, so i have to order again. I argue why i have to order again. I am happy to pay online to get delivered again.
They didn't listen ask me to reorder and when i argue than they said that product frame 132730 is not available and didn't show online stock.
I went online again and try to check my order in app. They come up with whatsapp chat and said frame is available. Big game. Ask me to pay more. For my order they don't have frame but new order with more money they have frame available.
Try to rip customer off. They didn't call back for me for lowest price order for delivery and online payment but new order they followed up several time.
I need my order must deliver asap with online payment in same price rs.279.00

The incident happened on 12th April around 7 pm.
My contact number is [protected].
One of the temple and the lens part also got tilted and turned inwards. I am not able to fix it. I am facing a problem due to this.
I would request you to repair it as soon as possible.

Dear concern,

I have orderd via hiranandani thane lenskart store today with order id [protected].

Payment was done throught link from mobile app via amazone pay account.

Payment done successfully as per amazone statement but still not credited againt my order due to which further order process is pending.

Kindly look into the matter and do the needful.

Regards documents attached for your reference.

Regards,
Manish kumar singh
[protected]

Dear sir/madam,
This is to inform you that despite paying the full amount of rs.4628 on 20/03/2020 for procuring two new spectacles (Id numbers 33346618 and[protected], no proper action has been taken to deliver them till date.
I made several phone calls to you to deliver my wife 's spec urgently but nothing has been done so far.
As this service is out of the lockdown criteria, i have failed to understand why you have taken so long time to deliver.
I, therefore request you to do the needful.
Thank you.
Goutam sircar

I ordered a eye glass before 16 days and the promised delivery date was 27th march. Due to lockdown the delivery got delayed and after that they gave me delivery date that i'll receive the glass within 5 to 7 days but again some executive called me and told that i'll receive the glass only after lockdown. This shows that lenskart is very worst in their services and giving fake communications to customers. I want lenskart to deliver the product within 5 days. I have paid the money also but still those people are delaying.

Lenskart can contact me at my number : [protected]
My order number : [protected]

Order #[protected] .
I got a message of rescheduling order dispatching but still now I get no notification about the shipping status.
In app it is showing order is returned or something. I have sent many mails. They called me at very odd times. They do not inform me when they are calling. Sometimes it become impossible to attens calls in odd times.

I have returned my spets at lenskart store at boduppal, hyderabad on 14th of march, 2020. I returned 2 spets. The lenskart employee placed a refund by taking pictures of spets and ordered for refund. I got a message to my mobile that the amount will be refunded within 3-5 business days. I made payment for the spets through my bank account via debit card.
Haven't received the refund amount. It's been a month. The refund policy clearly mentioned that i will receive it within 3-5 business days. Have'nt received the amount of rs 1680.