Lenskart Complaints & Reviews

The issue that I have experienced was: I ordered two eyeglasses from lenskart, one is with anti glare and other is with blue cut ( which is expensive one ), but lenskart send me both eye glasses with anti glare lenses, . And totally it is waste for me . And I believe that is is totally fraud as my money is totally waste. Moreover i am habitual of wearing blue cut eyeglasses, and therefore I am not able to use this one . I wrote mail to their contact center but no one is responding and it is 72 hours already . I request you to please look into that matter

As i am here for another complaint for the same company and keep watching how they try to rip of customer and provided very poor customer services.
Picture one show order which i ordered first with gift coupon which they gave it to me due to previous complain.
I got txt message and app status for such a order which is in pictures 2 and 3.
I got couple of call from marketing personal once even i open their app or go to their site to check offer.
For my order due to corona lockdown they send me message that it will be delivered after 12 april.
I made call and they told me cash on delivery was not available with their courier provider, so i have to order again. I argue why i have to order again. I am happy to pay online to get delivered again.
They didn't listen ask me to reorder and when i argue than they said that product frame 132730 is not available and didn't show online stock.
I went online again and try to check my order in app. They come up with whatsapp chat and said frame is available. Big game. Ask me to pay more. For my order they don't have frame but new order with more money they have frame available.
Try to rip customer off. They didn't call back for me for lowest price order for delivery and online payment but new order they followed up several time.
I need my order must deliver asap with online payment in same price rs.279.00

The incident happened on 12th April around 7 pm.
My contact number is [protected].
One of the temple and the lens part also got tilted and turned inwards. I am not able to fix it. I am facing a problem due to this.
I would request you to repair it as soon as possible.

Dear concern,

I have orderd via hiranandani thane lenskart store today with order id [protected].

Payment was done throught link from mobile app via amazone pay account.

Payment done successfully as per amazone statement but still not credited againt my order due to which further order process is pending.

Kindly look into the matter and do the needful.

Regards documents attached for your reference.

Regards,
Manish kumar singh
[protected]

Dear sir/madam,
This is to inform you that despite paying the full amount of rs.4628 on 20/03/2020 for procuring two new spectacles (Id numbers 33346618 and[protected], no proper action has been taken to deliver them till date.
I made several phone calls to you to deliver my wife 's spec urgently but nothing has been done so far.
As this service is out of the lockdown criteria, i have failed to understand why you have taken so long time to deliver.
I, therefore request you to do the needful.
Thank you.
Goutam sircar

I ordered a eye glass before 16 days and the promised delivery date was 27th march. Due to lockdown the delivery got delayed and after that they gave me delivery date that i'll receive the glass within 5 to 7 days but again some executive called me and told that i'll receive the glass only after lockdown. This shows that lenskart is very worst in their services and giving fake communications to customers. I want lenskart to deliver the product within 5 days. I have paid the money also but still those people are delaying.

Lenskart can contact me at my number : [protected]
My order number : [protected]

Order #[protected] .
I got a message of rescheduling order dispatching but still now I get no notification about the shipping status.
In app it is showing order is returned or something. I have sent many mails. They called me at very odd times. They do not inform me when they are calling. Sometimes it become impossible to attens calls in odd times.

I have returned my spets at lenskart store at boduppal, hyderabad on 14th of march, 2020. I returned 2 spets. The lenskart employee placed a refund by taking pictures of spets and ordered for refund. I got a message to my mobile that the amount will be refunded within 3-5 business days. I made payment for the spets through my bank account via debit card.
Haven't received the refund amount. It's been a month. The refund policy clearly mentioned that i will receive it within 3-5 business days. Have'nt received the amount of rs 1680.

Hello Sir,
Pls. block this company sending me sms frequently. I don't use glasses or lenses or never subscribed for it still they are sending me sms.
Moreover, they don't provide complain number to stop it or remove my number from their database.
Pls. take harsh actions against them. I've attached screenshots of sms received,

Order id [protected] is picked up 2 days ago still my exchange order is not placed. They told me 2 days ago they are fixing the error and cannot place exchange order. I have mentioned my new chosen frame also. All frmaes are going out of stock. They are so careless and now the 21 days lockdown maybe my order would not be placed. How irresponsible they are. Not replying my mails. Call option totally unavailable.

Good morning,
I am writing to you regarding deficiency in service by lenskart, when i have failed to get redressal from resolution officer. Please refer order reference no [protected].
I had purchased a sunglass by redeeming toi/lenskart voucher of rs 700/.
The sunglass was defective. I approached lc consumer complaint. They told to send pictures of defective piece, which i did. They called me and told, yes it is defective and they will change it. They arranged return pickup. It reaches to them. Then
They wrote me that they are giving voucher of rs 700 which can be used for fresh purchase.
Since there is no sunglasses available in that cost and i do not expend more, i request them to give me sunglass of lower value for which they don't agree. Then i asked him to return the same piece which they have collected from me. For which they don't agree.
They want that i go for higher value of sunglasses and pay the difference. For which i am not comfortable.
In today's mail mr manas denied to return the product. Mail is appended below-

Order ref #[protected]]

Good morning mr lalji,

Greetings from lenskart!

I am writing to inform you that we are unable to do anything in this case since there is no provision to return the product to you.
​
Thanks for your patience and understanding.

Should you have any questions on this or need any other help, please write to us at [protected]@lenskart.com or call us at [protected] between 9 am - 8 pm.
​
Regards,
Manas
Resolution officer

I could not understand my fault. Why a customer is i'll treated. How can lc hold my product /not return the product. It is a gross negligence from his part as well as deficiency in service in the eye of law.
I seek your intervention in the matter to resolve it.
Hoping for your cooperation
With regards
Lalji srivastava
Ex jt director
Drdo min of defence

My name is john polex, i brought an eyeglass from your company six months before. Unfortunately on of is legs hinges screw lost. I went to your sasthamangalam shop for repairing it. While they repairing it its leg broken and they register for an exchange. Exchange no [protected] dated 7-3-2020. The salesman assures that i will receive the glass within 5 to 7 days. But it is regret to say that i haven't received the eyeglasses till now. Pls think is it good for a reputed company like lens kart.

I visited to u r kind outlet in dlf shopping mall at dlf phase 1 gurgoan on 11 march 2020. My wife who wanted have new reading glasses, shortlisted some design, for the billing u r executive asked my mobile no at least 5 times this was strange anyhow without getting irritate i offered my no on each occasion. After taking my no u executive instead of free me started entertaining other young visitors who came after me. I apprised u r executive that i am getting late but not only both o[censored] r executive ignored us but they were not bothered that we r leaving u r showroom. Hats off to the attitude o[censored] r team. R u deliberately deputing down-market staff or there is lack of training or their gromming. My suggestion is that u may charge bit extra but try to deploy some sensible persons. Regards sunil dutt dua [protected]

I got my product and then started using it. I was not comfortable so i exchanged it and again i was not comfortable, so they convinced me to again exchange and i did that again. They made me do this for 1 month and now when still i am not comfortable they are not refunding my money. They are worst for service and now when i call customer care they are just making me fool by saying exchange the product. So should i just always exchange my product and kee spending my time to go to their shop again and again

As per my purchase with lenskart, i received mail about my gold membership.

As of now lots of company like amazon, netflix and others are offering free membership, i assumed that lenskart offer me and confirmed their gold membership to me via mail.

Once i used that mail to go for shopping, i received discount as gold member that confirm that i have working gold membership.

Once i place order and...

Hi,

My name is rathish. I made an order via lenskart for about rs.1676. I made the online payment through the upi payment mode that they provided. After i made the payment, they deny that the payment was made at all. I have also submitted the receipt for proof for them. They still do not agree and keep sending me options and links to make repayment.

Attaching screenshots and proof documents for the same.

I requested for a return of a pair of spectacles and returned in the lenskart store vijayawada on january 25th and i was promised a refund within 3-7 days but it's been more than 35 days but the refund hasn't been processed, it still shows under process.
I need to get a refund of rs 3590/- please process it fast, i tried to connect with the company but couldn't get any details for refund problem.

Got mail that I am become gold member and have privileged to buy one get one free.
I ordered and paid money as their application mentioned.
After that they asked more money for gold membership which I got it as promotion in my mail. Once they send mail of gold membership how come and booked order according to that how come they cancelled it.

Once I paid, received call and said me they can not process my order...

Hi,

Today again lenscart guy had called me to ask if i can visit a lenscart outlet. Instead of sending their refractionists to my home after giving me appointment twice, making me wait, attending c their calls, answering patiently, updating them, no use.. Except coming home as promised, everything else they are talking, calling me, wasting my time, irritating & harassing me from 4 days..
If they are not attending people after checking & giving appointment twice based on my area pin code 560049, then what's the use of calling me?
Don't i know to visit a lens outlet? Should i learn from lenscart? Is this y i attended calls from them from 4-5 days?
Lenscart refractionists are staying very near my area, but still they are not attending my appointment at home in pincode area 560049, as promised by them.. Is this how indian companies wasting it's people's time? You guys should answer the world with this example. I'm just disappointed with how india is using it's internet facilities & it's technologies. Shame on you guys..

-keshava. S
[protected]
[protected]
Raghuvanahalli
Mundur post
Virgonagar branch
Bangalore east taluq
Bangalore-560049

Hi,

Upcoming appointment : your [protected]@home appointment #[protected] is scheduled for today at 11:00 am - 01:00 pm. You can reach our refractionist r naveen kumar at [protected]. To reschedule, click HTTP://lnskt.co/Ic1aaOhb

This is the second time i got appointment from lenscart after they checked my area pin-code.

Lenscart wasted my 4 precious days, no respect for my patience to attend 15-20 phone calls from lenscart.

I even helped them by giving my google maps location on whatsapp to their field executives (Refractionists)

They told they'll send or come to my home keeping me waiting for them, attending their calls.

But, instead of coming home, they just managed on phone calls.

This is a # company wasting people's time & energy, giving false promises.

Totally upset with lenscart, i need their refractionists to come home, that's it, no more phone calls.

Thanks,
Keshava. S
[protected]
[protected]