Lenskart Complaints & Reviews

I had won voucherlkct-2wagl-04x8h through nbt happy times lenskart offer
They offered me 500 ₹ voucher which i can apply on any purchase of specs
But when i placed the order of 559 ₹ specs into cart, the voucher doesn't work. Not on 559 but also on 899, vouchers didn't working. I had written the voucher code many times but still not that app doesn't taking my vouchers.
Worst app ever

I have the same problem as many others. I had ordered contact lenses from lenskart, even got a confirmation call and promised me will be delivered within 26th of september.

Right now when i checked the shipping status, it's showing the item is stocked out? What the hell is happening, i have made the payment and waited 3-4 days for the item to get it delivered.

Don't fool peoples by giving fake promises, as i'm travelling abroad this weekend, i just don't have enough days to order the same from any other sources.

I don't want to hear any excuses, need to get it delivered by tomorrow or day after.

I will never use or recommend your services again. Worst experience.

I got a message from lenskart that they couldn't deliver lens as they couldn't locate address, the strange thing is 2 days back i got lens solution deliver to same address along with sand invoice.
Lenskart customer care promised that they will make sure my package gets deliver by 12 pm today i. E on 25 sep that didn't happen then again they promise for 5 pm which i doubt will get deliver.
Provide me right assistance to deliver today itself else the lens will be of no use to me.

I am ordered to lenskart by times of india voucher, order confirmed but lenskart cancelled my order,

We want to the same otherwise lenskart refund the money of my order value

If order not dispatch, they not take orders

My order confirmed, e-mail recd for confirm order
My order id are as below

Order: #[protected]
Order: #[protected]
Order: #[protected]...

I purchased system protection antiglare spectacle from lenskart store s. R nagar, hyderabad on 8 september 2019,
And i told them that me or my friend will come in weekend to collect my order.
On 15 september my friend collected my spectacle from the store and i saw i have received a wrong frame, so next day (16 sep 2019) i went to the store and informed them the same.
I returned the product and asked for refund of my money, they agreed and promised me that i will get the refund in my bank account within two days.

On 19 september i received call from lenskart guy, he told me that i will receive one link from lenskart wiithin 2 days and i have to provide my bank details.

Today is 24 september, i returned the product on 16 september 2019 only but still i am waiting for the link.

My order# 13307410
Po# [protected]

Hello. I had ordered for a pair of contact lens from flipkart. After placing the order and waiting for about a week. Now the status is marked as stocked out. Like seriously. Whats this. You people are so irresponsible about this.

You people will seriously lose your customers if it goes on this way. How long do you want us to wait. It's better to order it through flipkart or other online websites.

Very much frustrating and disappointing experience

Order i'd: [protected]

Employee doesn't have a patience to listen my question, not only with me he was not able to answer properly who were in the queue. He behaved same with 3 to 4 persons over there. And he doesn't about the details of the spects whether a specific model is available with them or not. And very rude behaviour with customer and giving complete false information about the prodcuts i went to buy 2 jhon jacobs with gold membership card but came back to home. Not at all satisfied just think i am raising complaint means how much bad experience have faced.

Hello

I am based in uae and for very first time i opted to purchase frames online and chose lenskart for the way they have projected themselves as a reputable company with good value for money products.

I have purchased 2 frames on 8th of september with order reference no. Intr1347. Today is 18th and i have no order confirmation from lenskart despite of many followup emails sent to [protected]@lenskart.com

The only feedback i received from them on september 14th that "concerned" department is being notified. So far i have not hear any thing after them afterwards.

I would like to request the "concerned" department through this platform to look into this matter and either resolve this issue or kindly refund me my money.

Thanks & regards

This is pankaj mishra from jm financial services ltd. There was a camp organised by your mumbai team at our office and i had ordered a progressive glass with frame which costed nearly rs.5000/-. It was delivered on[protected] but i am completely unsatisfied with the product. It is proving to be useless. Please ask your team to get it collected and ensure that the same is corrected without loss of time.

I placed an order on Lenskart. My order was confirmed and after 2-3 hours they mentioned it as "Stocked Out". What sense does it make. It means you make the product out of stock after confirming it and getting the payment. If stocking out means something else then you should clearing mention it on the Website. If it means what the actual meaning of "stocked out" is, then Lenskart is just messing with us.

My Order ID is [protected]

I bought spects. On 30 june, 2019 from lenskart outlet in elante chandigarh, the staff told me that the lens are scratch proof, but now i found that it was not true, my lens have scratches on it, so now what should i do? & there is 6 months warranty for scratches, so now what should i do? I don't want scratches on my lens. So, kindly take appropriate steps to help me, i shall be thankful to you.

I bought lenskart's brand frame (Vincent chase) from its air flex range with blucut powered glasses.

[order reference # [protected]]

The pictures shown on the product shows as if it can be twisted in any sense and it is very flexible and light frame.

But the frame's material is really stiff and broke on its on while wearing normally in sitting position in around 6 months.
Lenskart provides 1 year warranty but they are not accepting it as it is a breakage which they do not cover in the warranty.
But i want to say, that this is because of the cheap quality of the product contrary to the marketing.
The product's manufacturing and design is not up to the mark, which is leading to breakage and it is a manufacturing issue.

When i went to rate the frame 1 star, i found other people's reviews with exact same thing happening to them, the frame breaking from the same position on its own because of the pressure from lens fitting within.

I would like lenskart to provide me with the replacement.

It is not even 1 week of time of receiving my order from Lenskart. The specs are very old and delicate. Also there are lot of scratches on them. The staff has clearly told me that it's unbreakable but its broken.
Not happy with service as well, still the status of my order is not updated in my account, showing as processing.
I want to replace them ASAP.
Please do the needful

Order ID: [protected]

I have ordered two spectacles from lens kart. They supposed to be delivered by 12 September 2019. But tracking is showing that my order is not even started processing stage. I have my upsc mains exams soon. How I supposed to give it with my old lower power spectacles? When I contacted the customer care services they are not even giving me dead line for delivery. They are saying it can take any number of days. Even 10 days more might be possible. This is not fare. You should have mentioned it beforehand. This is not the way professional company like you should behave. I am frustrated due to headache and it's affecting my studies. So look into my matter asap. Or else for sure I will drag your company into court for harassment of customers.

Dear sir/madam, i have ordered specs online in lenskart if buy one get one free but i got only one specs. When i talked to customer care they are saying we can not do anything go complain where ever you want. My product details is vincent chase vce11521. This is serious matter how lenskart people cheat the customer so get action against them else we customer become victim always.
Thanks prabhakar

Lenskart team got my eye test done at home.. Ordered my glasses and got it delivered but the frame is loose and not exactly the one that i tried.
I need to know if they can get it changed at home or i need to go to the store.
My order no. Is[protected]

Date of incident is 8th sept 2019
I received the product at 10 sept 2019

Kindly get my frames changes or atleast inform me if i can change them at the nearest possible store

Respected,

Hi,. I am kshitij wagde. I order my lence on date 9/08/19. I purchase my lence on buy one get one offer. But, when i received my lence through blue dart courier services, its different from my actual order. So, i want to replace it with my original one.

I request you to replace on urgent basis.
Details of my invoice is given below.

081

Invoice; invshr26590705
Invoice dt ; 10/08/19

Order code ; [protected]

Thank you.

Kshitij

My order no. [protected]

Contact no. [protected]

I have purchased 2 blue coat glass with frame from lenskart lawrence road, amritsar showroom in may. It within 2 month, one of that frame broken. Against manufacturing defect. Manjoor is sales person he also tell me 1 year full warranty. Becoz we buy flex series frame.
Now that time of breakage he didnt reponse.
Very bad quality and very bad service. Although service was good while purchasing new frame, service afterwards is really not satisfactory.

Sir mene 12 august ko order kiya tha or bole the ki standard delivery 18 august tak ho jayega. Sir 2 frame tha jisame se mujhe 1 frame mila and 2nd ka bole ki out of stock hai to time lagega. Or bole 2 to3 day me vo bhi milega then mene wait kiya jab product 3 day me nahi mila to mene fir se call kiya to bole frame out of stock hai is liye nahi aaya. Or customer support ne bola ki aap frame change kar to vo aap ko 31 august tak milega. But 31 august ho gya or product nahi mila call karane par pata chala ki product unake paas nahi hai out of stock hai sir fir mene 1september ko paisa refund ke liye request beja hi to bole ki aap ko paisa refund hone me time 15 din ka time lagega kyuki pura process me time lagata hai sir plz help me... Plz sir mera paisa refund karane me madat kara do sir

Plz help me. My flexible frame was broken within a month. How can i claim the warranty? What a poor frame quality!
I spent 4.8k in lenskart for my eyeglasses.
Anyone tell how can i resolve this?
If i will buy lens with frame in local shops that will survive not less than 3yrs within 1500.
Sir, plz stop to fool the people with poor qualities.