Lenskart Complaints & Reviews

I put my 5 years old daughter's new two spectacle order on 15th Jan-19 but lens kart 3 times to continue wrong order dispatched and till date not received & solved my complain properly even I go to there nearest store, no one has to give satisfied answer and told that you received your payment otherwise you direct follow up with company because I am not responsible for that. My daughter has big cylinder no. in both eyes and she can't see without spectacle and I many times told them but no one to take it seriously and every time say don't worry we solved it but still my issue is not resolved. In this period I minimum 6 times visit at store.

I order 2 glasses (Vincent chase air flex vc e11372 - c2 eyeglasses and vincent chase steel escobar vc e11343-c1 eyeglasses) from lenskart's store on 23 jan 2019 and it's 12 feb and products still not delivered.
Order no. [protected]
Phone no:- [protected]
Email :- demon. [protected]@gmail.com
When i visit store they said your product was stolen and we'll refund you but after some days they said we replaced your order but it still not delivered

I purchase progressive spec with your company by your authorized agent, but i am not satisfied with the spec, when i read the paper, i cannot focus the small letter there word not sharp as my earlier spec & also in computer operating there screen seen upper size bigger & lower side small, kindly resolve the above point either the replace the spec or any other method

I placed an order through lenskart on 9/02/2019. On 10/2/2019 it has been showing product stocked out. I tried to contact customer support but either they are down or saying my order number is wrong. I also called the person who did the home visit for my specs. He is saying he has not got any information. I have already paid on full and don't know what to do.

I have seen many other complaints regarding the same issue.
But still i decided to give it a try.
Now it's order taken, payment successful
But stocked out...
How is it that product is stocked out after an order is made and paid for. Cant your website or app show stocked out before ordering
Seriously???
Please make sure i receive the order in time. It is quiet important that i get it in time.

This is to bring to your i have placed order on 3rd feb for my son which was promised to deliver on 8th of feb, but today when i called to check status of my order,

First, executive spoke to make out call on hold for 15min post that call got disconnected, second advisor telling promised date is 11th not 8th then later she is telling it got changed.

First, with whose permission date got changed, is this the service lenskart team is providing, second dont have courtesy to speak to customers.

I did not order for fashion or style, this is for my son's treatment hope they will understand how important it is for a father.

Is this is the service lenskartteam is providing to customers, please intervene and help..

We have placed order via physical store on 28jan19 estimated delivery date is 1feb 19.
We have not received the order or any notification till date after contacting the store manager he didn't respond on a right manner and just ignored are issue.

Situation of eyes have been detoriated future resulting in seriovor headache.: (

Need lenskart to urgently addressed this issue and companaste the pain

Reference no:[protected]

I have purchased two spectacles frames and for one frame I have ordered progressive lenses at Lenskart AskokNagar branch vide order no[protected] dated 9th January 2019. The total cost of two frames and lenses in one of them along with Gold membership is Rs7310. I got my eye power checked eyes by a renowned eye specialist who had been giving power to me for years. The same prescription I produced to Lenskart for preparing the progressive lenses. They delivered the glass on 17/01/19 evening. The very next day I left for Bangalore. At Banglaore I tried the newly made spectacles, but my eye started paining and I could not read at all. Upon coming back on 27/01/19, I went to Lenskart store at Ashok nagar and explained my difficulty. They took the Spectacles back and sent that to the factory for rectification. Today I went to the shop to take it back. I was shocked to see that I am still not able to read book using that Specs. I requested the representative at the store to take it back and refund my money. They informed that money cannot be refunded but they will give me a credit note using which I can purchase any Spectacles in future within that money. There no point again purchasing any spectacles because in the first place they could not make proper progressive lenses and I need specs with progressive lenses within that budget. I request you to ensure that they refund me the money so that I can get it done from a reliable spectacle store.

Received the order in aug 2017, when there is a lens scratches & frame issue under warranty period complained, but lenskart dragged the issue after so many calls finally placed the order#[protected] in sep 2018 and suggested me to upgrade for blue cut lens, i upgraded & paid, for that they delivered the new blue cut featured lens & frame with 1 yr warranty card in october 2018. My airflex frame was broken & and placed a complaint on dec 18...

Hi,

I am expressing my grievance i had to face because of this company lenskart. I ordered for a pair of eyewear along with lenses having uv, antiglare and bluecut. But when it was delivered glasses were not bluecut.

They said for this much eye vision we do not provide with bluecut.

Firstly,

Why did they asked me to place the order at very first place?

Secondly,

Why did they not inform while preparing order?

I visited 4 times there in this process for placing order.

I wasted,

My time

My money

I felt harassed by them

I got dissatisfaction

Now they are saying that we will pay you amount just return those pairs.

Why is this after so much harassment they are saying they will refund the amount. I want it with blue cut.

What i want - i want either to
1) provide the same lenses with bluecut feature
Or,
2) reduce the cost of bluecut coating for both pair of eyeglasses
Or,
3) give me the compensation of the same cost as whole order. Because i had wasted my time, faced eye vision issues, cost of visiting their store and harassment by them in this complete exercise

Lenskart buying store address-

First floor, spark mall, kamla nagar market, new delhi

Order placement date - 19- jan-2019

Invoice - invhr24083216

Invoice date - 25-jan-2019

Regards,

Rudresh

[protected]

This is regarding my order# [protected] on 26th jan 2019 at lenkart store in thaniandra, bangalore-560077. I had ordered a pair of rodenstock lens and handed over my expensive ray ban frame for replacing the lens. It's now 10 days, and my order is not yet delivered. Every day i hear a different story and excuse by the staff in thanisandra store. I understood from them that my frame has gone to delhi for lens fitting. Apparently they have goofed up on the order and there is no proper tracking info also in their system. I have now lost the rs.6, 000 which i paid for the lens and my ray ban frame that had costed me rs.10, 000 plus the old lens present on it that had costed be rs.5, 000. Will lenkart look into this and ensure my order is delivered and i'm suitably compensated (In cash) for the delay and mental agony that they have caused due to their internal goo[censored]p?

This is worst service provided by lenskart ever.
I visited khadakpada, kalyan (W) branch on 13th jan (First time). I ordered 4 glasses on the same date, out of which 3 glasses i got properly. But i am facing issue with 1 glass which i ordered for my mother.

There was some miscommunication from your end, my mother was telling me before check-up that i have double number i. E. Near vision and away vision both. But somehow the staff of that branch convenienced me that she has only near vision issue. At first meeting i agreed and made the whole payment and was waiting for my glasses. 4-5 days later i got the single number glass and my mother tried the same and told me i can't see away things properly after wearing glass even though she could see near things easily.

Very next day i contacted ophthalmologist and even he told me that my mother have double number i. E. Near and away both. Again i visited kalyan lenskart branch second time on 19th jan and submitted doctors prescription and requested mr. Sunil (Staff of that store) that provide us bifocal double number glass (As per doctors prescription) and he said ok sir but it will take same time for replacement. But on 19th jan he didn't tell me that there will be cost difference between single number glass and bifocal glass.

Today third time i visited the branch and collected my replaced glass. And again i contacted my ophthalmologist and he told me your are being fooled by lenskart again they have given you single number glass (Only near vision) after providing doctors prescription too.

Finally today i went to lenskart branch 4th time and met mr. Sunil and explained everything, he said ok sir you will get your bifocal glass but for that you have to pay some extra amount as there is cost difference. He told my you can get:

1) coated bifocal glass at rs 2240 out of which you already paid rs 1260 on 13th jan and the remaining amount you need to pay.

Or

2) uncoated bifocal glass at rs 1680 out of which you already paid rs 1260 on 13th jan and the remaining amount you need to pay.

My only question to you is when i visited 2nd time on 19th jan with doctors prescription then they haven't informed me anything about extra charges.

Now i suffered a lot by lenskart and my 15-20 days got wasted by lenskart. Who will bear that cost..??

I will not pay a single rupee now and "i want my coated bifocal glass which cost rs 2240" asap as per doctors prescription which i submitted today as well.

I can give you a permission the difference (Rs2240-rs1260=rs980) of the bifocal and single number glass you can redeem from my lkwallet as i have rs1794 in my lkwallet.

Please do the needful on priority.

Regards
Atul singh

I considered lenskart as a quite good company.
I ordered a pair of glasses on 24th jan'19 and it estimated delivery date to be 1st feb'19. I needed them by 3rd feb, so there was nothing to worry. Now my current product status is showing stocked out for around 3-4 days.
I tried to contact lenskart customer care through their chat services, but no one responded to it!
Totally disappointed by lenskart!

I had taken one spectacle vide your order no 8822894 dt 8/11/2018 .
the spec I used for 10 days but it was very un comfortable. Then I went to your doctor at your Patia, Bhubaneswar store where I had tested the eye and taken the spec. He said to use the spec another ten days. Then I used the same as per your persons advice. But there was no effective result. Then I stopped usesing the same and went for eye test by another specialist. His prescription is totally different from your octors prescription.

Under the circumstances I would request you to please replace my spec as per the specialists prescription as I am unable to use it.

Kindy register my complaint and give your valuable suggestions.

Regards
A K NAYAK
BHUBANESWR
PH:[protected].

I have the same problem as others. I had ordered one round frame and one rectangular framed glasses.
I made a order.
Order was placed.
Payment is already done.
Now it's showing it isstocked out? Seriously guys. Don't fool people like this. Whats with the stocking out after the payment is done??
I'm already have pain without the glasses.
Please try to deliver on the given date.

On 23rd i have collected the glasses from lenskart kasba store. After four days i went there to replace the frame. But the person there told me that he is the head. And they willnt. But in ur company policy it has mentioned about the 14 days period. Then is this a false commitment from your end?? On that day i have collected they told me that if you have any issue then you can change the frame. But now they are denying that they have not said anything. While they are selling any product at that time they became very nice to everything but while the time of return they are behaving so badly. Then why should we trust in any brand name. Its totally false. I have already lodged the complain in customer care. My reference no is 7730430. Plz take necessary steps.

Suchismita das

[protected]

I ordered an eyeglass from lenskart online on[protected] with the order id: [protected] for ₹ 3484.
Still i am waiting for the product but lenskart is claiming, that it has been delivered already.
After i asked for the proof of delivery, lenskart provided a fake one. It's been quite a some time now. No help from customer care advisor also. Hope this platform helps..

1) my specs (Goggle) are broken by a defect in manufacturing default.
Lenskart providing us with the low-quality product.
When i give it to repair in lenskart center, they say that it is not in warranty police, but it is in warranty police, they repair it but after repairing i can't wear it because of its half color is gone
2) i give to repair 19/01/2019, saturday but they say that come on monday to pick repaired. But up to 25/01/2019 they don't give me.
When they return my product by the removing color of spaces of one side

Order id :-[protected]

When i placed order they didn't tell about its being stocked out and readily accepted the full payment and afterwards it poped up as "stocked out". It is simplistically a fraud/cheating case.

I wanted my order by 28th january as i am to take an exam on the day afterwards.

Please resolve it asap.

Regards
Adv. Vikas verma
Rohtak
124001

Dear sir / madam,

This is to inform you that i have bought sunglasses for 1836 on 24th november 2018 from lenkskart website using paytm wallet. I have received it on time but due to its quality, i have placed a return request. From the date of return, i am not getting a proper response from lenskart. I need to wait for 24 hours to 48 hours for any kind of reply from them and every time they come up with some story.

They are claiming that they have processed my refund when i ask for the proof they are giving some wage answers. Attaching a screenshot for your ready reference. I am fed up with lenskart as this is some kind of torture for a consumer. I assume that they are doing it on purpose so that the consumer quit's at some point and we don't have to give a refund.

Quick summary of order details
Order number : [protected]
Order date : 24 november 2018
Refund request : mostly from end of november 2018
Follow-up from : november to till date.

I request your help in this regard to get my refund and i request other's to stay away from lenskart.