Lenskart Complaints & Reviews

I ordered 2 frames with lenses from lenskart two months ago and today morning one of the frame broke while I was putting it on my eyes without any mistake of mine. I went to a lenskart store nearby me for a replacement but they refused to replace it as they said brokage of the frame doesn't come in warranty which doesn't really make sense if the frame broke because of no fault of mine.

I have attached some more images of the glasses however i am not very sure whether you will be able to spot the issues since its a scratches and colour is peeled off on the side part of the frame.

You may send some customer service person who can physically verify this and kindly resolve the issue at the earliest.

You may confirm this from your team that i told them that even if you are providing me the same product of mine after repairing the worn out part i will not have any issue. Because the product i returned was in a very good condition (I used it only for couple of times) but lenkskart told me that they are issuing me brand new product for replacement.
Now when the product is delivered to me i can see that its not a brand new product rather a used one which totally unacceptable.

I would request you to resolve the issue at the earliest.

I booked a home eye test on sat 22nd sep. My money got deducted at 19:17 pm but i didn't get any confirmation of my slot (Which was mon, 24th sep). Because of this i called on the same day. He assured my slot will be same. My purpose of calling was to know whether i need to do something but he assured me that it will get confirmed and slot will remain same.
When i called in today to check, they told it will not be possible today as money got confirmed late. I talked to 4 customer care executives everyone of whom gave me a different time when i asked when did they receive my payment.
One of those customer care executives told me that they have a policy that in case they don't receive payment within 4-5 hours of scheduling, they send a sms/mail (Which i didn't get) otherwise they send a confirmation mail of my slot (Neither did i get this).
I got a sms on 24th september 19:01 pm saying:
Your [protected]@home appt no * has been booked for 24 sep 2018 at 03:00 pm-05:00 pm. I guess they can do time travel.

I have all the audio recordings of my chat with customer care executive which i'll provide.

I have ordered pair of glasses & frame with lenskart on 18/04/2018 but soon the colour of one of the spectacles started to fade which i have purchased from the lenskart store. I raised a complain to the store on 15/09/2018 but received no response until i have raised helpline ticket (On [protected]) on 21/09/2018 so i got message on from the store on 23/09/2018 asking me to give the faulty spectacles and since the frame which i ordered was out of stock they asked me to choose another frame. But now i have received message to pay 1882.71, why should i pay when i have already paid 4420/- on my previous order further that includes please hep with issue.

I have purchased a pair of spectacular in the beginning of 2018 or during last month of 2017. But due to bad quality of the specs, polish of the spectacular got erased. Second time around 20 days back, i have returned the old spec for replacement. But officer in charge of the showroom said golden spec are not in stock.

I told him, since the golden frames are out of stock, if by paying some marginal amount, i can purchase jj specs as well. Then he revert i have to pay rs. 6250/-.
I told j have already paid for the lenses as well as frame of vc and since product is not available at lenskart end... This is very hefty amount.
You are requested to please intervene and resolve the issue.
Regards
Ca. Anshul bansal

I purchased almost 4 to 5 set of glass. I had issue for 2 pieces of glasses with very bad quality frame were provided.

Despite of one year guarantee specified while purchase, i am still not happy with your service at vasai outlet.

It is not even one year completion that the frame was broken. I am truly disappointed as its not value for money.

Moreover, when i tried to raise a complain to fix it, the service center replied "this particular frame has no replacement or repair".

Due to such bad experience, its for sure that i wont be henceforth purchasing such brand.

I hope you will take my request and look into such issue ahead of time.

The eye glasses i got from lenskart broke within a week and even when i have the warranty it was not replaced. They said that we do the free service or replacement for 1year when i bought it. But within a week it broke and it wasnt replaced. And no politeness by the shanthi colony lenskart store staff.
They asked us to get new glasses if required and we should pay for the new glasses.
One of the most worst experience and peoducts i have ever seen. They only show off with technology and not in quality.

Hello

Recently i ordered for a product from lenskart black full rim wayfarer shape medium (Size-52) vincent chase vagabond vc e10463-c1 with order id : [protected]. The tracking is showing delivered in the courier partner portal fedex and also on lenskart with tracking details number:[protected] but i have not received the product.

I received a call from the courier partner that the product cant be delivered to your address so i asked for the address of local courier hub. The address has been provided by some lenskart agent and even i contacted the courier hub that i will be coming to take the product from the hub as i won't be available in my home from 2 pm due to my office. And the courier hub supervisor told me it's fine i can come any time to collect the courier. So on 20th september at 21:57 pm, i got a mail that the product has been delivered at 19: 45 pm.

I asked everyone in my house and locality whether they got any courier or not but they have not.

My biggest question is that how can a courier guy deliver a product without verifying my identity?

Either you guys will deliver the product to me to my address or refund back the money that i have spent on it.

I cant trust the courier partners any more. I am very disappointed.

It's better to make glasses from local stores itself.

And i need a quick response for it.

I lost the trust on online shopping from lenskart.

I have purchased the lenskart product a month ago [Vincent Chase Eyeglasses - 2 #[protected]]. The frame for rim-less glass is very very bad in terms of quality. Both screws are coming out of the frame very frequently [2 times in a month]. So i have given to the service center many times. Still issue is following. Very bad response from lenskart. I never expect this from lenskart.
This is a BOOKMARK for my life. Why i'm telling here ??. Experience is much valuable than anything. Think before give your money to Lenskart.

I had ordered specs and i was given the frame with wrong power. This is not a small thing. How can u ppl play with vital organ "eye". Regarding this i called the customer care and filed complaint they said they would get back to me. But they never did. This shows how irresponsible they are. The power which i mentioned during placing order is different in what i got. I really had too much good hopes and came to lenskart but i'm really fedup with lenskart.
It is lenskart kammanahalli branch in bangalore. It has the most irresponsible employees. Till u make payment they will be very good. But once u tell them complaints they neglect as if it is not concerned to them. There is doorstep delivery for orders, but the store ppl make sure you go to the store and collect the product to save the delivery charges. So cheap!!!

I'm attaching the order summary below so that u get full info. Out of those two frames, the one with higher power is faulty (Improper power). I had complained to the customer care also regarding this but i didn't get to hear back from lenskart instead i got this automated mail

"dear,

We have replied to your ticket, id - 6522786.

We hope that we were able to address your email in a timely manner. Should you need any further information regarding this ticket, please do not hesitate to contact us. We hope that we may continue to rely on your valued business.

Sincerely,
Lenskart support team)"

This is my registered mobile number [protected]

I had bought frame for my child in dec 2017 which has no issue the other one bought in jan 2018 had started damaging with in month and issue was rubber on frame breaking from both sides which was the replaced in march but the another frame i got in replacement is started giving same problem with in six months and issue when i complained about same they said i broke it with teeth... How rediclous it is... And my frame follws under warranty of one year... When product was sold it has been informed about warranty but when ask for replacement they blame us...

3 months back i bought two specs from lens kart store in vijayawada and those are vincent chase model no:vce10251 and vce11275. I paid 3500 for them. I bought them because i saw many of their ads saying that they are best quality and we are giving one year warenty. So i bought them but after one and half month one specs were broke so i went to the store and asked them for the solution they said that we will send the specs to the workshop it will take two days after that you can come and collect your specs after two days when i went for pick up they just used 5rs fevikwik and they sticked it. That sticking was also not nice they kept an fingerprint on it. How silly is that. For that sake. They said work shop, repair bla bla bla. For name sake it was india’s largest eye wear store. Again after one and half month the second specs were broke along with the first one. For this time i think i should bring a 5rs fevikwik cause the cost of petrol was more and i can’t travel 7km to the store. I request lenskart to solve my problem and make me believe you for the next time

I ordered 2 specs from the local lenskart store. I chose a blue colored cat eye frame which when delivered was a black frame, a totally different model and the power of the glasses was also not according to the prescription. My both eyes need (-) power. The store refused to provide any information on phone and i had to go back to the store and now i'll have to wait for another one week for the replacement. I need a quick response to the complaint.

After reapeted complaints against the defective frame... The frame is still defective. The complaint against it has been done 3 times but the repaired frame is nothing but the same defective frame. My frame is in warranty and its been 2 months and i am not able to wear it beacuse of the pressure it exerts on one side of nose due to mis alignment of the frame. Worst experience ever!!!

I have purchased golden tortoise half rim rectangle large (Size-54) vincent chase glint vc e10414-c3 eyeglasses
Product id : 119595 dated 22.07.2018 specs form lenskart which was not accurate as per my eye sight and i have raised complaint on your portal immediately but it has been more than a month neither i have received my product nor your store person are ready to revert back my money.

I hope one can easily understand that eye matter is very crucial and you are harrassing the customer, if your don't have the potential to complete orders on time why are you here in market for further sale.
I need my money back or either my required specs asap or else i ll be bound to raise the complaint in a legal way

I had ordered specs and I was given the frame with wrong power. This is not a small thing. how can u ppl play with vital organ "eye". regarding this I called the customer care and filed complaint they said they would get back to me. but they never did. this shows how irresponsible they are. the power which I mentioned during placing order is different in what I got. I really had too much good hopes and came to lenskart but I'm really fedup with lenskart.
It was lenskart Kammanahalli branch in Bangalore. it has the most irresponsible employees. Till u make payment they will be very good. but once u tell them complaints they neglect as if it is not concerned to them. there is doorstep delivery for orders, but the store ppl make sure you go to the store and collect the product to save the delivery charges. so cheap!!!

This is very unfortunate 'lenskart' provide very poor quality lens. There is no
Quality control at all. I purchase frame with glass from online on dated 31/08/18 (Order id [protected]) just few days ago, but now i facing my right side lens gradually transform in to "light green shade". So now i think my choice is wrong to purchase from lenskart.

Last year i bought spec from one of your shop in pune. Last 3 weeks i do observe that it's anti glare coating is piling out, so i visited shop. They did confirmed that coating is piled out and it cased lot of scratches on the lens.
But i just have crossed one year warranty period, they can no do anything. Now new lens is costing me additional rs.3000. My sincere question is do i need to change lens every year?. Do i need to have budget for it every year?.
Here i have spent good amount of money the lens and expect that it will at least work for 2-3 years. But i am totally disappointed by the quality of lenses you people are providing. I have even doubt about if it is really genuine product.
Please let me know what can you do about this. I expect i should get lens replacement free of cost. Waiting for your kind reply.
Thanks.
Order no. 3482340, 16 june 2017

Hello!
I had placed the order#[protected] on friday, august 24, 2018 11:30 pm and after few days i received mails that sorry they missed my order.
I am abroad and i had put another contact number when i updated the my contacts in the first sorry email.
Further to this i have had several orders to lenskart before and all of them had been delivered on time on the same address. Today because i called my sister and found out that the order is not delivered, i tried to track the order foundout that the status is “returned to origin at shipper's request”.
I tried to contact the lenskart.com but there is no any place to support on the website. I tried sending email to sales the email bounces back.

On april, i did an eye checkup from lenskart outlet. Based on the reading i opted for the offer buy 1 get 1 free and paid 4500 for a pair of glasses (Including frame and lens). I started getting headaches with the new pair of glasses. When i visited the outlet complaining this issue, i was told that it will take more than a month to get adjusted to the new glasses and their reading is foolproof. Since i was getting regular headaches even after few months o[censored]sage, i started thinking that it might be due to some other health issue.

Today, i did a eye checkup via lenskart's home checkup. Current reading indicated that i was using a lens with high power with.75 difference. Refractionist told me that the reason for the regular headache is due to usage of lenses with higher power.

To replace the lenses i need to again pay 4500. I called customer care and raised this concern. Customer care executive told me that they can get the lenses replaced with rs 2500.

My concern is why i need to pay again for your fault. I raised this complaint to the outlet that i am not comfortable with the glasses within few week of lense delivery. Instead of doing the eye test again and confirming that i was given the right lenses, they asked me to continue using it.

After the second eye test, i went to the outlet to raise this concern. They told that they cannot replace the lenses free of cost without any approval from lenskart.

This is the customer experience and value addition i am getting from lenskart.