Lenskart Complaints & Reviews

I visited lenskart outlet for a free eyecheckup in satyaniketan market, new delhi. The person over there seemed disintrested and didnot complete the eyetest. After changing a few lenses he suggested that we visit an eye specialist. Also, the manner in which he was talking was rude.
It seemed as if he was in a hurry to get rid o[censored]s.

I am a regular customer of the lenskart and i love the frames and glasses. But, this kind of behaviour was unexpected.
Kindly look into the issue.

Hi,
Bought a spectacle with buy one get one offer in lens kart store. The guy mentioned about the spectacle with all the coatings. After few weeks o[censored]sage i got discomfort with the product. So thought of giving the product and asked for refund. I also raised a complaint and they told they wont give refund as the refund duration is over.

Also checked the receipt and i was shocked to see the amount split up. The frame...

I have ordered two lenses from lenskart...There was some issues with the power so I had to cancel my order...Order ID: [protected], Order ID: [protected]...I havent received the refund yet...It has been so many days since I cancelled...This is what the company does?????If someone will cancel order...This is how you try to get money...It was a mistake paying online...Cheaters!!!I want my money back immediately...Else I file a consumer complaint against you...You have such idiotic customer support system...Your employees always say that they have technical issue so cant proceed...Hire some good employees then...

I have ordered two items from lenskart one of them is delivered to me and another one product if vc 5158, pid 93870 is not delivered to me. On 5th october 2018 i have received an sms that my product is delivered not this time no delivery boy has called like previous one. I thought he knew the address. Next day i inquired in my office if anyone has received product. But i see no product is delivered at my office. So mailed [protected]@lenskart.com about the concern and 6/7 days they are saying that it has been delivered to me and i have received the product. Showing me false signature which was not mine. On that day i was out of station and i have all the proof about it. If i was out of station how can i receive the product. And the delivery boy should cross check any id before delivering the product which payment is already made.

Because i had made the payment firts that why these guys are playing with me. Request you to please help me on this.

Regards,
Chandan
[protected]

Lenskart recieved a payment on the 19th of september from me via online banking and the transaction was canceled but the amount was successfully transferred to them. I provided them with me bank transaction and details of the payment and they kept asking me to ask my bank to file a charge back which my bank said is not possible as they never refunded the money.
My complaint no. Which remains open for the last 25 days is 6802464
The transaction details are as follows
Payee[protected]
Payment id[protected]
Idbi bank india
When i asked lenskart to provide me the details of the refund they sent they were unable to do so. Please help me get my refund. It is almost a month and i have made countless calls to them and spent countselll hours with them. They constantly keep dropping my calls and not reply to my emails. This is fraud at a unbelievable level in our country.

I have done purchase at Lenskart store in Coimbatore and paid amount through Paytm. At the end of transaction my money has been deducted but order is not placed at the store. Upon checking with paytm they haved confirmed me with transaction id that transaction bis successful and money has been credited to lenskart account.
Now there is no response from lenskart team regarding the issue, team is not at ready to check a transaction at thier end . Ironically even lenskart store team and area managers also failed to get the response for the same.

I need immediate resolution from lenskart team on my issue.

This is the third time i had bitter experience with lenskart. I had visited their store in gip, sec-18 for new specs and ordered 1 but the product i chose and the product delivered was different in size and it is so lose that i can't even wear them for 10sec.. I tried to get it fixed but no use.. I even tried to check with the person in the store but they denied about having delivered wrong product. What should i do now?? I am not even able to wear the glasses.. They just waste customer's money. Pls lenskart expecting some response to it.

Date:27/07/2018
Order:#[protected]
Description of incident: since there wasn't any problem with my previous spectacles i gave them my old spectacles for the number.
They manufactured my new spectacles with the same number but different axis.
This is lead to a lot of distress as they refused to change it since it wasn't in the guarantee period which was 14 days.
Now i cant wear those spectacles since they give me a throbbing headache whenever i wear them.

Order ID: [protected]

I brought pair of glasses for myself. The eye Test was done wrongly at LensKart. They told to wear 1.00 right eye and Left eye 1.25 for left eye.
But when they uploaded they did once again mistake. They have done it as right eye +1.25 and Left eye +1.50. Because of this I am getting severe Headache. When I did testing recently I came to know this.
How can one be so irresponsible?
Can you please replace the glasses. It is not my mistake but when called customer care not getting proper response.

[protected]-001184 Orders Details.
My Contact Details are given Below
Sameera Simha [protected].

Order id [protected] was placed on 23-sep-18, after having multiple communication and commitments from the shop, still i have not got me eyeglasses.
It was an urgent order placed on medical ground and that was mentioned at the time of placing order. There was an assurance from the shop to get it by 29-sep-18.in lenskart portal it is showing expected delivery date is 01-oct-18. I am suffering from chronic headache due to this. I had a talk with lenskart support personnel today (Contact no got in the portal) and they are not in a position to commit any delivery date now. I expect some sound steps would be taken against lenskart for this delay and medical hazards which i am suffering now.
Consumer details:
Arkajyoti chakraborty
City - kolkata
Mob - +91- [protected]
Shop details:
Shop no. 4, ground floor, baisakhi building, no. 153/1, new holding no. 217, jessore road, ward no. 28, p. S. South dum dum, kolkata,
West bengal - 700074.

Looking for your kind co-operation and support on this regards.

Hi,

Lenskart, being such a professional online optical store, has now grown up to such a level that, they fail to listen to their customers complaints. After referred by brother i had gone to lenskart for ordering eyeglasses for me. But it is my bitter experience and it is better to go to a small shop rather than booking online without knowing and checking the quality of the product and paying in advance. But if you buy from the local shops, you can check the quality and then pay and even in case of any defect they repair or replace the product/accessories. But in case of lenskart, you have to pay beforehand without knowing the quality of the product and after that nobody will listen to you to address any complaints at all.

In fact, i had ordered “ black sea green full rim cat eye, medium (Size-54) vincent chase evil eye vc 6982-c12 eyeglasses-product id:119206 hsn code:"9004" order : # 6557718 order date: 06/05/2018 and it has been hardly a month that spring/frame of both the side are almost big. You are providing service for specs..., but still don’t understand the importance of specs for those who wear the specs full day. This was for me is suffering a lot as the frame has got broaden and slip-away from my nose. Still issue is following. Very bad response from lenskart. I never expect this from lenskart.

This is your customer support, you guys know only to sell and attract customers by giving first frame free offer and never bother about the quality of products and we the consumers are the victim of your fraud business eventually.

I just want to change some other frames or give me my money back. And in the name of change i will not give any extra money, i need a second frame in same cost.

After 8 times of calling you guys finally picked up the frame for repairing and after repairing what i got is the deformed frame which was shown to delivery guy. He told it will be replaced with the new one. I have called already 9 times for replacement, escalation was done several times for the same but till now no pickup came for replacement. What should i do now??

I would like to bring into your kind notice the blunder done by the lenskart store at Bhoothnath Market, Indira Nagar, Lucknow.
We went to Lucknow to our family at Lucknow where my then 5 and half year old child's specs broke for which I went to the nearby Lenskart store in Bhootnath market, B-4 & 5, Krishna Bazaar, Faizabad Road, Indira Nagar to make specs of the same power as the previous one. The lenses were checked by an executive at the store and the optometrist who further noted down the power and agreed upon making the highest quality glass in the store.It was delivered on time but my child had a discomfort wearing those specs. I went back to the store, where the executive showeed me written on the bill that it may take 10 days to adjust to the new pair of glasses. I agreed and returned with teh faith that Lenkart being a national chain, will resplve my issue across the country if need be. Many days later while we returned to our workplace Hyderabad, when the school teacher also complained about him having the same discomfort we thought of getting him checked by the doctor and thus we went to a Center for Sight, Kukatpally, Hyderabad where the his doctor, Dr. Manav Khera diagnosed and told us that the power for the right eye has been in the left eye and vice versa. He also told that my child was about to develop squint because of the regular flexing of eyes and trying to get a clear vision by positioning his eyes differently. Also his eye power increased during this period due to wearing defective spectacles.
While we wrote to lenskart about the issue, we received only scripted responses without giving a thought to the pain, irreparable damage and trauma that we have gone through.
Finally when I took this up with their social media team, they have offered me to replace the lenses and give a refund of the amount I paid for the glasses.
Is a meagre amout of some 3000 rupees sufficient for all the pain a child 6 years of age has gone through and the irreparable damage his vision has suffered at this tender age? Is this a sufficient punishment for a player that deals with Vital organs of the body? These mistakes have'nt happened in isolation and I request the court to ensue strict punishment, enforce laws so that such mistakes do not happen again and businesses like these think 5000 times before making a mistake. Attached are the prescriptions and t eh details.

Hi,

Lenskart, being such a professional online optical store, has now grown up to such a level that, they fail to listen to their customers complaints. After referred by one of my colleague I had gone to Lenskart for ordering eyeglasses for my daughter. But it is my bitter experience and it is better to go to a small shop rather than booking online without knowing and checking the quality of the product and paying in advance. But if you buy from the local shops, you can check the quality and then pay and even in case of any defect they repair or replace the product/accessories. But in case of Lenskart, you have to pay beforehand without knowing the quality of the product and after that no body will listen to you to address any complaints at all.


My experience about Lenskart is that, it's just like any other fraud online agent, which is looting the customers and I decided to spread the message through social media so that the other buyers will be careful before purchasing any item directly from the online portal.

In fact, I had ordered “ Black Orange Full Rim Round Small (Size-48) Vincent Chase URBANE ACETATE VC E11259 -C4 Eyeglasses-Product Id:128542 HSN Code:"9004" Order : # 7853078 Order Date: 22/08/2018 and It has been hardly a month that spring/rubber of both the side are almost damaged. This was for my daughter and she is suffering a lot as the frame has got broaden and slip-away from her nose.

This shows the quality of frames Lenskart sold to its customers and when I contacted LENSKART, Plot no:516/1810/4268, Patia, Bhubaneswar, for servicing, the executive told they cannot do anything as it has been broken and parts are missing. I have requested several times to repair the frame for which I will pay the charges but they denied to repair or replace the frame.

This is your customer support, you guys know only to sell and attract customers by giving first frame free offer and never bother about the quality of products and we the consumers are the victim of your fraud business eventually.

with regards
Basant Behera
[protected]

I recently purchased a 6 thousand rupee lense from lenskart store Kolkata. The product got scratch with in 2 days of purchase. I was told a lot about the lense quality during the purchase, that it has a very high scratch resistance and the warranty. But what actually happened was they won’t repair the product and kept saying if i would have put a complaint a few days back they woukd have done something. My order number from lenskart is [protected].
I have been using crizal lenses for past 4 years which is much cheaper than their tukai lutina lenses but the quality is much much better.
Please look into this matter. I tried to put complaint with lenskart twice but got no solution for my problem.

Ankur Didwania
[protected]
[protected]@gmail.com

I ordered 2 frames with lenses from lenskart two months ago and today morning one of the frame broke while I was putting it on my eyes without any mistake of mine. I went to a lenskart store nearby me for a replacement but they refused to replace it as they said brokage of the frame doesn't come in warranty which doesn't really make sense if the frame broke because of no fault of mine.

I have attached some more images of the glasses however i am not very sure whether you will be able to spot the issues since its a scratches and colour is peeled off on the side part of the frame.

You may send some customer service person who can physically verify this and kindly resolve the issue at the earliest.

You may confirm this from your team that i told them that even if you are providing me the same product of mine after repairing the worn out part i will not have any issue. Because the product i returned was in a very good condition (I used it only for couple of times) but lenkskart told me that they are issuing me brand new product for replacement.
Now when the product is delivered to me i can see that its not a brand new product rather a used one which totally unacceptable.

I would request you to resolve the issue at the earliest.

I booked a home eye test on sat 22nd sep. My money got deducted at 19:17 pm but i didn't get any confirmation of my slot (Which was mon, 24th sep). Because of this i called on the same day. He assured my slot will be same. My purpose of calling was to know whether i need to do something but he assured me that it will get confirmed and slot will remain same.
When i called in today to check, they told it will not be possible today as money got confirmed late. I talked to 4 customer care executives everyone of whom gave me a different time when i asked when did they receive my payment.
One of those customer care executives told me that they have a policy that in case they don't receive payment within 4-5 hours of scheduling, they send a sms/mail (Which i didn't get) otherwise they send a confirmation mail of my slot (Neither did i get this).
I got a sms on 24th september 19:01 pm saying:
Your [protected]@home appt no * has been booked for 24 sep 2018 at 03:00 pm-05:00 pm. I guess they can do time travel.

I have all the audio recordings of my chat with customer care executive which i'll provide.

I have ordered pair of glasses & frame with lenskart on 18/04/2018 but soon the colour of one of the spectacles started to fade which i have purchased from the lenskart store. I raised a complain to the store on 15/09/2018 but received no response until i have raised helpline ticket (On [protected]) on 21/09/2018 so i got message on from the store on 23/09/2018 asking me to give the faulty spectacles and since the frame which i ordered was out of stock they asked me to choose another frame. But now i have received message to pay 1882.71, why should i pay when i have already paid 4420/- on my previous order further that includes please hep with issue.

I have purchased a pair of spectacular in the beginning of 2018 or during last month of 2017. But due to bad quality of the specs, polish of the spectacular got erased. Second time around 20 days back, i have returned the old spec for replacement. But officer in charge of the showroom said golden spec are not in stock.

I told him, since the golden frames are out of stock, if by paying some marginal amount, i can purchase jj specs as well. Then he revert i have to pay rs. 6250/-.
I told j have already paid for the lenses as well as frame of vc and since product is not available at lenskart end... This is very hefty amount.
You are requested to please intervene and resolve the issue.
Regards
Ca. Anshul bansal