Lenskart Complaints & Reviews

This is regarding query and initiating the refund. My oder total was 3, 034.88 and it seems like only half amount has been credited.

As per our last conversation (Ticket number 6150033) you assured that rest of the amount will also be credited. Now they stop responding.

It’s really unfortunate and frustrating writing them again and again for the same query. Every time i call support team they assure me resolution...

Hi.
With reference to my order number [protected]. I ordered this at Lenskart, Viman Nagar Store at Pune. I was having a power of -0.5 on both eyes.

I had damaged my earlier ordered frame but the lens was intact. So I was requesting the store for a frame only.

After discussing with the store manager, the store guy arranged to order same frame with Zero Power Lens and conveyed that he will replace the lens...

I purchased a glasses of offer buy one get one free from Lenskart and when the glasses arrived I asked them to check for the power there was a difference of 0.25in the power of lenses actually lenses were made of higher power than the required and then they said it will be corrected and two three days later they are saying the frame is out of stock and I am leaving for the out of the station and they are just taking time.it is their fault...

Rayban frame purchased from Lenskart in September 2016 which over the last couple of months has started fading, it is turning white from brown. It puts a question mark whether the frames being supplied are genuine or not.

Any original rayban frame cannot loose its polish within 16-17 months of its purchase, lenskart is definitly making a fool of its customers, upon calling them they are asking the customer to check with rayban....

I ordered a pair of sunglasses and reading glasses from lenskart about a month ago. On arrival, I discovered the sunglasses were damaged and I immediately initiated a return. They gave me the run around for nearly 2 weeks refusing to give me clarity on the replacement process. Finally, they collected it and then a few days later informed me that the product is out of stock. Then one of their representatives claimed if I gave them time, they'd...

After several emails, lenskart came up with a standard discount voucher of 30%. Ridiculous that they choose not to write back even though this is my third email to them about the issue being unresolved.

The team would call back after reading this post saying we have done the maximum and does not accept that all issues cannot be negated just with discount vouchers.

It is sad to understand that the quality of John...

Dear Sir

I have purchase a progressive lens from lenskart, and continously complaint that I have headache but issue not resolved then I shouted at them then the representative come and said lens is ok from out side, kindly check with your doctor, I have checked with my doctor the same & he said lens made wrong by lenskart.

I wanted my complaint should resolved at earliest...

I have ordered Black gunmetal full rim cat eye vincent chase eyeglasses Item No: 11985532 from Paschim Vihar store for my Mother on 7 July 2018 in scheme one plus one.

I have received the same item first on 11 July 2018 (Wednesday), just after receiving I opened the case found the wrong product which was not mine and not even I ordered, it was not matching the product I ordered. Additionally I found the product was damaged,...

I had ordered for 1 pair of contact lenses. Order no [protected] dated 16/06/2018. In one box the produst was different. Then I requested to cancel my order and requested for refund.

I requested to cancel because this is the second time it happend with me. Last year also I requested for 1 pair of contact lenses but I got faulty /damaged product. That time I requested for exchange.

But this time I lost my patience...

After the team of Lenskart contacted me over the phone, the executive tried convincing me that it was my mistake that I had broken the John Jacob shades broken by applying pressure. He offered a 30% discount offer when I had asked for a replacement as it is just about 6 months that I bought the product.
It is saddening to understand that the team was in a hurry to close the complaint even without resolving the issue. They drop an email...

Dear madam/sir
I have purchased one eyeglasses vide invoice no - 2401781 dated 8/2/2018 having product i’d -117971 hsn code - 9004
I visited your franchise in kaiserbagh lucknow after inspecting he offered 25% discount which is not acceptable to me kindly give minimum 50% discount on this product waiting to hear from yoitsoon being your regular customer - dr om prakash rai...

I ordered eyeglasses from lenskart online (Order no:[protected]). Didn't like the quality, so returned it on 27th june 2018 through ecom express, which was arranged by the seller. I haven't got any satisfactory response about refund in the original mode of payment. The only assurance i've got is, it'll be resolved in a couple of days. Now its been more than three days with no updates. I'm worried. Also they were quick in giving me store credit...

Dear lenskart,
I purchased a high end oakley frame after a lot of assurance from your shop located at hiranandani meadows, thane (Mh). The sales guys told me that this is one of the best frames & will give be completely trouble free. The frame is robust & will last really long & strong. Looking into all this i finally made a purchase of rs.12201.00.
But as usually happens at all the point of sales this turned out to be just...

Hi i placed an order with lenskart online, they placed wrongly placed with basic lenses after a long conversation and several calls they agreed to rectify however when i returned the product now they are saying it's not available. They are making me fool from past 3 months. Recently they said that the frame is failed in quality check how is that possible? The person came checked the frame and then took the returned delivery.

If...

Ordered two specs on 20th june 2018 from lenskart store, kaiserbagh, lucknow worth 7870 order id: [protected]. With any intimation through mail or message or call. They cancelled my order. After 9 days i contacted customer care and replied that spec frame is not available so they cancelled the order and they cant refund money also as they dont have account information for refund. They also didnt knew when it will be back in stock. And said...

I purchased a john jacob sunglasses in dec 2017 and it has broken near the frame. After having paid so much (Rs.3500/-) for a branded sunglasses, it appears to be a bad quality piece as it just broke even without falling or physically damaging it.
I stay abroad and it was disappointing when i visited the jayanagar store they outrightly rejected my plea saying i need to go to the jp nagar store only for getting my details, wonder in...

I have purchased 2 specs with one contact lens from lenskart store situated at C.P Delhi. Hinge of the specs are very loose & very slippery even I cannot make my face down. The product was of such no inferior quality. I faced several issues with the quality of the frame. I complaint to customer care many times but the problem was not resolved. This was my first purchase of Lenskart for 2 glasses and it was turned out very bad. I never expected...

I have purchased a blue vincent chase eye glass with golden membership.but the frame is broken after 2.5 months..I bought it in the rajkilpakkam chennai showroom.when i approached them their answer is not satisfactory.so plz i have warrenty and want to replace the frame. Although the service was good while purchasing new frame..But afterwards for any problem the service is not satisfactory....

We have purchased 2 specs from lenskart store situated at vip raod zirakpur chandigarh.
On friday i. E.22nd june 18, we visit the lenskt store and talk with the store manager mr. Prakash regarding crack in the frame of one spectacle. M. Prakash took the picture of frame and said that he will generate a quey to head office and confirm the credential of order and assured that on monday he will got the status of that.
On demand...

All my order details is attached, i had ordered initially for eyeglasses worth 5488 /- which was returned and i got a voucher of 5488/-.
I again ordered the eyeglasses with the help of lenskart customer care gagan sharma who helped me out to order.
Since the prices of the eyeglasses went down from 5488 to 4400 approximate i asked him if i can add a sunglasses to the order which was buy one get one free so that the rest of the...