Lenskart Complaints & Reviews

This is regarding my order# [protected] on 26th jan 2019 at lenkart store in thaniandra, bangalore-560077. I had ordered a pair of rodenstock lens and handed over my expensive ray ban frame for replacing the lens. It's now 10 days, and my order is not yet delivered. Every day i hear a different story and excuse by the staff in thanisandra store. I understood from them that my frame has gone to delhi for lens fitting. Apparently they have goofed up on the order and there is no proper tracking info also in their system. I have now lost the rs.6, 000 which i paid for the lens and my ray ban frame that had costed me rs.10, 000 plus the old lens present on it that had costed be rs.5, 000. Will lenkart look into this and ensure my order is delivered and i'm suitably compensated (In cash) for the delay and mental agony that they have caused due to their internal goo[censored]p?

This is worst service provided by lenskart ever.
I visited khadakpada, kalyan (W) branch on 13th jan (First time). I ordered 4 glasses on the same date, out of which 3 glasses i got properly. But i am facing issue with 1 glass which i ordered for my mother.

There was some miscommunication from your end, my mother was telling me before check-up that i have double number i. E. Near vision and away vision both. But somehow the staff of that branch convenienced me that she has only near vision issue. At first meeting i agreed and made the whole payment and was waiting for my glasses. 4-5 days later i got the single number glass and my mother tried the same and told me i can't see away things properly after wearing glass even though she could see near things easily.

Very next day i contacted ophthalmologist and even he told me that my mother have double number i. E. Near and away both. Again i visited kalyan lenskart branch second time on 19th jan and submitted doctors prescription and requested mr. Sunil (Staff of that store) that provide us bifocal double number glass (As per doctors prescription) and he said ok sir but it will take same time for replacement. But on 19th jan he didn't tell me that there will be cost difference between single number glass and bifocal glass.

Today third time i visited the branch and collected my replaced glass. And again i contacted my ophthalmologist and he told me your are being fooled by lenskart again they have given you single number glass (Only near vision) after providing doctors prescription too.

Finally today i went to lenskart branch 4th time and met mr. Sunil and explained everything, he said ok sir you will get your bifocal glass but for that you have to pay some extra amount as there is cost difference. He told my you can get:

1) coated bifocal glass at rs 2240 out of which you already paid rs 1260 on 13th jan and the remaining amount you need to pay.

Or

2) uncoated bifocal glass at rs 1680 out of which you already paid rs 1260 on 13th jan and the remaining amount you need to pay.

My only question to you is when i visited 2nd time on 19th jan with doctors prescription then they haven't informed me anything about extra charges.

Now i suffered a lot by lenskart and my 15-20 days got wasted by lenskart. Who will bear that cost..??

I will not pay a single rupee now and "i want my coated bifocal glass which cost rs 2240" asap as per doctors prescription which i submitted today as well.

I can give you a permission the difference (Rs2240-rs1260=rs980) of the bifocal and single number glass you can redeem from my lkwallet as i have rs1794 in my lkwallet.

Please do the needful on priority.

Regards
Atul singh

I considered lenskart as a quite good company.
I ordered a pair of glasses on 24th jan'19 and it estimated delivery date to be 1st feb'19. I needed them by 3rd feb, so there was nothing to worry. Now my current product status is showing stocked out for around 3-4 days.
I tried to contact lenskart customer care through their chat services, but no one responded to it!
Totally disappointed by lenskart!

I had taken one spectacle vide your order no 8822894 dt 8/11/2018 .
the spec I used for 10 days but it was very un comfortable. Then I went to your doctor at your Patia, Bhubaneswar store where I had tested the eye and taken the spec. He said to use the spec another ten days. Then I used the same as per your persons advice. But there was no effective result. Then I stopped usesing the same and went for eye test by another specialist. His prescription is totally different from your octors prescription.

Under the circumstances I would request you to please replace my spec as per the specialists prescription as I am unable to use it.

Kindy register my complaint and give your valuable suggestions.

Regards
A K NAYAK
BHUBANESWR
PH:[protected].

I have the same problem as others. I had ordered one round frame and one rectangular framed glasses.
I made a order.
Order was placed.
Payment is already done.
Now it's showing it isstocked out? Seriously guys. Don't fool people like this. Whats with the stocking out after the payment is done??
I'm already have pain without the glasses.
Please try to deliver on the given date.

On 23rd i have collected the glasses from lenskart kasba store. After four days i went there to replace the frame. But the person there told me that he is the head. And they willnt. But in ur company policy it has mentioned about the 14 days period. Then is this a false commitment from your end?? On that day i have collected they told me that if you have any issue then you can change the frame. But now they are denying that they have not said anything. While they are selling any product at that time they became very nice to everything but while the time of return they are behaving so badly. Then why should we trust in any brand name. Its totally false. I have already lodged the complain in customer care. My reference no is 7730430. Plz take necessary steps.

Suchismita das

[protected]

I ordered an eyeglass from lenskart online on[protected] with the order id: [protected] for ₹ 3484.
Still i am waiting for the product but lenskart is claiming, that it has been delivered already.
After i asked for the proof of delivery, lenskart provided a fake one. It's been quite a some time now. No help from customer care advisor also. Hope this platform helps..

1) my specs (Goggle) are broken by a defect in manufacturing default.
Lenskart providing us with the low-quality product.
When i give it to repair in lenskart center, they say that it is not in warranty police, but it is in warranty police, they repair it but after repairing i can't wear it because of its half color is gone
2) i give to repair 19/01/2019, saturday but they say that come on monday to pick repaired. But up to 25/01/2019 they don't give me.
When they return my product by the removing color of spaces of one side

Order id :-[protected]

When i placed order they didn't tell about its being stocked out and readily accepted the full payment and afterwards it poped up as "stocked out". It is simplistically a fraud/cheating case.

I wanted my order by 28th january as i am to take an exam on the day afterwards.

Please resolve it asap.

Regards
Adv. Vikas verma
Rohtak
124001

Dear sir / madam,

This is to inform you that i have bought sunglasses for 1836 on 24th november 2018 from lenkskart website using paytm wallet. I have received it on time but due to its quality, i have placed a return request. From the date of return, i am not getting a proper response from lenskart. I need to wait for 24 hours to 48 hours for any kind of reply from them and every time they come up with some story.

They are claiming that they have processed my refund when i ask for the proof they are giving some wage answers. Attaching a screenshot for your ready reference. I am fed up with lenskart as this is some kind of torture for a consumer. I assume that they are doing it on purpose so that the consumer quit's at some point and we don't have to give a refund.

Quick summary of order details
Order number : [protected]
Order date : 24 november 2018
Refund request : mostly from end of november 2018
Follow-up from : november to till date.

I request your help in this regard to get my refund and i request other's to stay away from lenskart.

My name is vasanth. I have placed an order in lenskart in 13/01/2019. My order number is [protected]. The estimated delivery time was 21/01/2019. But i didnt get my order. And there is no update after the order has been placed. When i call the customer care they say that the order number is invalid. Ive also sent them e-mail about this but they didnt reply. What should i do? I have attached a screenshot of my order.

Lenskart provide such warrenty over its products that when I went to the kamlanagar delhi store just after 20 days of buying to repair the handle, one of the attendants refused to take it for repairing.

Such a company claims itself as s flourishing business firm of India, is nothing but deceiving people by providing NO CUSTOMER CARE, 0 FACILITY.They should be advertising this bitter truth that they literally take no responsibility after the payment thing is done even if they provide cheap quality material.

THIS FAKE BUSINESS CANNOT LAST LONG.

I ordered the vincent chase sunglass via app and the order id: [protected]. Still i didn't receive product but from the courier side they mentioned it was delivered to me. I already paid for this. What could be action will take from your side. Is this seems good. And i didn't get any call from the courier person.

I need a remedy for this.. If you are not able to return my product i need a money back

I purchased 2 pair of spectacles from lens kart and after 2 days went and told them i am not comfortable in it. They told use for a week more but after that also they did not respond to any complaints. After 2 months when i went for my annual checkup, doctor was shocked to see their reading. Now when i contacted the shop assistant, he told nothing can be done now its my mistake he said i must have cross checked long back immediately, means they dont trust their own staff.

This is about the shop in thane west maharashtra. Opp lok puram.

They are refusing replacement now.

I have taken this frame from Lenskart Dilsukh nagar branch on 11/08/2017 on my last visit to India and after going to UK in a months time when cleaning the frame, the right arm of the frame have snapped. I was awaiting to visit India to get it fixed. I came to India 2 weeks before, so I have taken the frame to the Dilsukhnagar branch to get it fixed. I was even ready to pay the snapped arm for specs. The stores person mention, they were unable to fix it and I have been given the customer service no to sort the issue. The call have been attended by 'Ranjan' in the customer service, after explaining him my situation, the only suggestion I have been given is to take a new frame. I was not ready to through away 5000 rs frame which is hardly used for a month and no replacement accessories is provided. In this regard, I have been promised a call back from the manager to sort the issue, which is a false promise from the advisor.

I am absolutely disappointed with the quality of frames being sold by Lenskart. I purchases a Vincent Chase reading Glass from lensKart 2 months back and the frames have broken in to multiple pieces.

I took the frame with the pieces to the Lenskart outlet I purchased from, the person informed me that he will send it to their work shop for a feedback. In two days he calls back to inform me that they breakage is due to my imporper handling (breaking in to 5 pieces). The plastic used is so inferior that the frame breaks, just to add that the lens is perfect, the frames are the only one which are brittle and just breaks off.

Very bad experience, will not buy from Lenskart any more and would suggest people to stay away from this company selling inferior quality products.

I purchased for a total value of Rs.5000 plus, but regret that I did that. I got cheated, I suggest people to not get cheated by Lenskart.

Lenskart has taken complete payment and after 10 hours it's showing the product is stocked out.. Seriously???then why the hell its there on the website...you uave completed the payment...
My email id- [protected]@gmail.com
Contact no.- [protected]
Please help me out asap...as i am facing problem without specs...and they are fooling us by telling that delivery will be in 2-3 days... Pathetic condition

This is regarding order number [protected] of -2- boxes of powered lenses and a bottle of lens solution. The order has been placed on 12th january 2019 and i got a call from your team that product will be delivered even before the scheduled date but now it is showing product as "stocked out". What do you mean by that after taking order and receiving payment? But now i see that this is one of your most common ways to harass customers. Let me know the exact status of the order.

I made a payment in lenskart through sbi net banking on 11th january 2019. The money has been debited from my account but in lenskart the payment status is showing 'pending'. I called them and they are telling that they had not received any payment. I checked the transaction status from sbi net banking and it is showing 'successful'. I want my money back. Please take the necessary action.
Order id: [protected]
Transaction reference number: igafdztrp3

Hi, i placed an order for spectacular on 29th dec 18 and forget to select add power. However i immediately contacted them and they cancelled my order and sent email for refund. Placed another order on 30th which was delivered to me but now they are claiming order was not cancelled and both spectacular delivered. Showing fake proof of delivery. Their currier guy deny to deliver on 1st jan and said he will deliver my order on 3rd. So i went at dwarka more to pick up my spectacular and it was handed over to me inroad near icici bank. Only one packet of second order received by me. Since first one was already cancelled. However i called up that currier guy using my brother phone on that day becoz my phone was not charged. Delivery boy dint ask for my i'd or take any signature and deliver on products.
I called lenskart for the status of refund of my cancelled order but they said both order were delivered. After that they called my brother number and since i used that number at first place to track currier guy and my brother was busy. So they have started claiming that both packet was delivered. Since he was not aware about anything related to spectacular or orders. He denied. My brother called me to find the reason for the order and lenskart call. However i was in office. So i could not take his calls. He kept getting calls from currier guy and lenskart on that days so. Finally he blocked that currier guy number and said he does not know satya prakash and asked them to stop disturbing him since he was in office too.

However when i called lenskart again i was asked to wait since investigation was going on. After 5-8 days they send the order delivery receipt to me. It's add salt to my injury. There were not my number and even they put name as sagar mishra and brother number into that receipt and even fake signature was there.
I challenge them about the fake signature and ask them to provide the refund for the email which i got after cancellation. But they called my liar and he even misbehaved over the call from currier company. Lenskart is not able to take any action against currier guy and said it was delivered. Lenskart kept saying it was delivered to my brother i said that i don't know who sagar mishra is. My brother name is satya sagar mishra. However he kept saying he is on facebook and he took delivery. However he never went to sign or take delivery. I just took his phone to call currier guy frlor delivery. They are disturbing my brother by calling him while he is in office and he stopped responding them and tell them he does not know satya prakash mishra.

Now my 1195 rupees in lenskart pocket and even there were not spectacular delivered for that order. What the hell i do with power less spects. They are calling me liar after taking 1195/ rupees.
I have their order cancellation emails. Fake delivery proof. Even though they are playing with me and not refunding my money.

Even their currier guy did not deliver the second order at my home and i had to go 15km to pick my spectacular for second orders but still they are claiming both order delivered