Lenskart Complaints & Reviews

Hi,

I ordered 2 pair of eyes glasses a year back. Their executive came n check the eye sight. I order my glasses on the basis of their checkup report. After some time i got the glasses n started using it. After an year it started raining my eyes. When i got my glasses checked, i found that they did not make my glasses on the basis of my specifications. They changed it n after complain they even refused to listen to me by saying that it's out of warranty now.

My point is eye glasses power can not be checked by normal person, specially when it is first time o[censored]sing glasses.

My point is, if you are selling something which is technical n found your mistake even after warranty, one should come forward n provide some solution rather then refusing bluntly.

It was the last time i ordered from lenskart. I will share my experience with my circle so that others can beware of this cheap n cheater company.

[protected] order no. Arun sharma mob.: [protected]. I have place order for two specticles on 8 th of deember and it was expected to arrive on showroom at 15th december but today is 18th december but or is still not received by showroom guysand they have no any answer how much time more will arrive the courier which is very bad on your part.. Poor services are giving by tou and you are charging alot from us. The matter will be taken on legal bases as you have charged us the membership fee also but it is difficult to manage relation with you as your commitments are not ture and are not in time. Kindly refund our payment and a legal action will be taken agaist the order no on the jusrisdictional consumer court..

Hi team,

I had purchased two specs in the month of may 2018 (John jacob) and one of it turns out to be defective as the frame got loose from the front hinge of a rimless model.
We had submitted the item to the local lenskart store in wakad which they said they will replace with the next 5 days. Submitted it on 1st december and after that we are following up with them and they don't have a definite response.
This is really irritating as they don't have any timeline.
Please look into this issue and this is a very bad experience that we are having after trusting lenskart to be best in its area.
Thanks
Shyam singh
[protected]@gmail.com

I ordered spectacles in Lenskart store at Phoenix Mall, Chennai on 29th-Sep-2018. I eventually had to check my eye power in the store. During power checkup, the respective person had tested my eyes with various combination of lenses. I felt dizzy and uncomfortable with it and I had mentioned to him too. But he convinced me that, It adaptability issue of my eyes and it would take time. I obliged and paid for order and left the store. After a week time, I collected the product from store, and told him, I feel uncomfortable with the lens. But he convinced me to wear that specs for 1 week, resulting in Eye irritation and Red eye. I had to visit the store to exchange it. After long explanations, they accepted to exchange it and wanted to re-check my eye power. Its only after the second eye check up, they realized about the wrongly recorded eye power. They kept my specs in shelf and promised me for an earlier exchange, which would last for 2 weeks. I agreed and left.

Next week, incidentally I visited the mall, and I decided to check up on the updates of the exchange process. That's when I found out, they completely forgot about this and the specs is still there, where it was placed earlier. I was upset and the manager promised me to process it that day and would make sure, I would get my product ready in 1 week. Nothing happened. From there every week, I had to call the store to check on it, and every time, they have the same reply stating, "Its in progress". One day, I lost patience and I called the Store again, where Store manager gave his personal number to enquire and know about the order status, which was an utter waste. Because, whenever I call him, either he would be out of office on personal work or he would be busy.

After 40 days, On 18-Nov-2018, I got the call from Vinoth (lenskart employee), informing me that, they have lost the latest power card. He further asked me to visit the nearest Lenskart store, get and eye check up done and share the pic of the power card. I was upset and I had done what he asked me for. I shared the power card to him over whatsapp to his number on the same day. Then next two consecutive weeks, I again called to enquire on the status, and I was not given and appreciable response.

On 30-Nov-2018, I got pissed off. I called and enquired details for escalating the whole store. Then they found the seriousness of this, and promised me to deliver the product in 3 days. I obliged and accepted it. I checked on him on 3rd and 6th of December, still no valid information. I got pissed off, and I was intimated that my product is ready on Dec 8th. I already lost my patience. I gave the product for return on 7-Oct-18 and I get my product back on 12-Dec-18. It took approx. of 60 days, only after multiple visits and phone calls. I am totally disappointed with their reckless service. I want to escalate the higher management and se through this.

To summarize,

1. The eye check up was done by inexperienced guy, who recorded the wrong eye power.
2. I was forced to wear the defective glasses for 1 week, that resulted in eye irritation and red eye.
3. Product was given for exchange on 7-Oct-18 and the exchange process was initiated on 18-Nov-18.
4. Lost of Eye power card, as I had to visit the store again for power checkup
5. No proper communication, and had to call 4-5 times, for someone to pick up a call
6. I was promised with compensation and earlier delivery, and I was cheated.
7. Worst management and Customer care. highly reckless and no process followed.

Store details : Lenskart, Phoenix Mall, Chennai
Store Associate details : Vinoth ([protected]/[protected])
Store Manager details : Sidharth ([protected])
Order ID : #[protected]

As proof, I have the messages from Lenskart and whatsapp chat with Vinoth.

I took my life's first eye-test from lenskart store in sector-18, noida store in the year 2015 or 2016. After the guy identified my power, all the members started convincing me to take the glasses, which i later took from the same store. I paid rs. 2000 for a frame less specs with lenses after all sorts of offers and discounts. I did not like wearing glasses (And moreover it was only for computer use), so i used it less frequently. Later,...

On 22 nov i have placed order for eye glasses. And it got delivered later after 5 days i received a defective product hence i have returned the product. After again 6 day when i reached lenskart they said they have received the product and quality check is also succeeded we are taking your request for refund. I was waiting for the refund suddenly i got anothercall and they said we are not processing your refund and the reason was we have received a different product. This is unfair how come a product which is qc check passed will become a qc check failed. I want my refund tobe processed against the order # [protected].

My lenskart order no. [protected] dated 27/11/2018
I have ordered for two spects one for me and one for my wife. While wearing the spects i am not comfort with progressive glass. For distance glass is ok but for near i can not read comfortably, so i am requesting them since last eight days to solve my problem, but they are not giving proper response.

I have placed order for power glasses with lenskart. I have received a damaged product. I requested for return. I have handed over the product to the courier partner shadowfax and while accepting the product they have thoroughly checked the brand descriptions and all dimensions of the product then they picked up from me. After waiting for so many days till product reach warehouse of lenskart initially they confirmed they are processing refund later they denied for processing refund. I have call recordings that the executive has confirmed the product has passed quality check and he is processing refund later they kept hold on it. I need help i resolving this case.

Hi lenskart,

Good evening,
Sorry to say that sr nagar showroom team not properly responded and when i explain the problem he suddenly went out to other people. Actually i'm ready to book new spects but he diverse me and i observed that so many people visit and left the showroom because of behavior and last month oct'18 i purchased new spects with 4000/- but that is not set to me and i am facing vision issue and i use my old one vision is good but this one vision is not good that problem i explaining him but suddenly went to some other people and i prepare to buy new glasses but your team not answered..
My name is manoj kumar ([protected]@gmail.com and my mobile no.[protected])
My order number :[protected] & shipment code : dk[protected]

Thanks & regards,
Manoj. N

I have bought a frame in aug 2018 from lenskart... Some days back one arm of the frame was loose... I tightened it.. But then there was problem in alignment.. It was under warranty.. So i visited the store.. There they said me to sign some bond.. Stating that if the frame breaks they are not responsible... I then called the customer care.. They said to send me pics... I sent them... But i havent received any help from them... Its been days......

I've placed an order of 2specs (Order: #[protected]) on 29th november 2018. Initially i got 1specs, but it's power was wrong. I had given it for replacement and was told that i will get it by 6th... But it was delayed. The second specs was supposed to be delivered before 8th december, but i haven't received it yet. Everyday since last 3days the store is telling me that it will be on the store within a few hours, but it has not yet arrived. Today they told me it will be delivered at my home (Even took the home address) but even now it is not delivered. This is really unprofessional behaviour by lenskart and its staff and i need someone to look into this asap. Also, i'm getting messages of getting rs2001.18 money back in my lenskart wallet due to delay, but i want this money back in my bank account as i would not be using lenskart ever again, so i do not need lenskart cash. Please deliver my specs asap and return this rs2001 to my bank account.
Thanks.

Good evening,

My name is anurag and i bought your gold membership and 2 frames with blue ray lenses on a single day with order number - [protected] on date 05 aug 2018. From the second month i am facing issue with the lenses. My eyes were paining while working on a system but i ignored that. And now on the lens there are number of scratch marks however the executive told me that it was scragtchproof, dust proof and your advertisement shows the same. Now i am now satisfied with the product and want to return or change the lenses with some sort of quality.
This is my first ever purchase of spectacles from a brand and i am disappointed. Request you to take necessary action on my complaint

I have booked an appointment of eye checkup at home on 4 the december timing of my home eye checkup is on 5th december 3 p. M to 5 p. M i waited till 4:30 p. M and called the lenskart agent for my home eye checkup he told me that we don't have any service on your area and i'm right now 30kms far from your area. I shocked and told if there is no service in my area then why my order is booked so and so. Then after i received a call from haryana, faridabad that sorry sir for your time wasting i agree that you what you are saying is right but i called your agent and he told that we doesn't have any service to your area i will refund your money back in 3-4 days 😣😣😡

Order reference #[protected]

I am not getting refund for my order despite follow up with sec. 12 dwarka, new delhi showroom and customer care team

They are cheating customers by taking advance payments and delivering poor quality products. Infact, the specs got rejected twice in quality check

If we request for email id of their md for necessary escalation, they divert the issue.

Its almost 15 days and they are still blaming either accounts team or technical team for delay in refund.

Regards
Pankaj

Date : 16.11.2018.
Dear sir,
I purchased two items from your lenskart.com ahmednagar store dated 01.09.2018
I. E. Spectacles 1 & goggle 1
At the cost of rs. 8990/- your order details is lenskart.com serial no is: 500 (24.08.2018).
I tried spectacles & goggle four to five days in that goggle is ok but spectacles is faulty after that i can’t see properly from your spectacles.
Then i went to ahmednagar to your showroom but unfortunately your lenskart branch has closed then i asked there, what can i do? Then he saw my spectacles then he adjusted by bending the frame of spectacles and told me that you will adjust it in two to four days, after then i tried it for two to four days again there but same problem is came.in case of my busy schedule i can’t come to the ahmednagar.
Note :- kindly suggest best way for solve my spectacles problem & also kindly call me urgently.

Thanks
Manoj gugale

I have a power of -3 (myopia) and i used lenskart glasses for my eyesight, my frame got a bit loose, so i went to the nearest showroom of lenskart at supela, bhilai, raipur.The staff member asked me to leave my glasses the whole day&come the next day, i left them as said. The next day, i called them before going to the showroom, they told tat my glasses arent fixed (which just takes 2 mins). The next day i sent my friend to take the glasses, the staff again denied saying your glasses arent fixed yet, and they require another 24 hours . Glasses play an imp. for a student, i havent been to class since 3 days without glasses and i have been roaming around the showroom since past 2 days . If it was all about the money im ready to pay for the good service, dont do it for free and waste my time. I better not like to use the services or glasses from lenskart further . Please take an action .

Hi lenskart,
I placed the order of two product, but received only one. Please let me know who's mistake here..? To resolve this issue we need to call customer care and have to waste our time. I called and they took 35 minute for just listening and said we will investigate, this mean is am culprit here. 35 minute waste of time, take photos, need to fill farm again scanning, have to write mail to them.. This all activity i have to do without my mistake or placing the order in lenskart is my mistake. This all happen on 27th.

Today is 29th, still didn't get any reply from lenskart even after sending all photos and form. Is this way of treating customer. Now they are telling that they dint received any photos or any details. Simply they are dragging.

Very worst service.

Final word to lenskart, all ready decided to no more order in lenskart.

I visited your unit no. Ug 2, upper ground floor, darshan mall, race cource road, indore outlet, and i have bought spects and pay 4510/-. I have given my personal spects for cleaning, but your sales person name kaushik has broken the right lens and gave back to me. When i spoken to him for the repair he denied for it, my concern is, i[censored] r not able to do such kind of thing then u should not take the responsibility, we expect these kind of thing, because we expect that your staff is professional.
I need to raise a complain agaist this guy who broken my original lens and need a satisfactory justice.

I went to my nearest lenskart store in powai and ordered 2 specs, my order id is [protected]
I ordered it on 6th nov 2018. I received my one of my ordered specs but haven't received the second one yet. Even my first spec i didn't receive on time, that too got delivered when i called them several times. When i called for second specs they informed me that they have lost the frame and told me that they would deliver it as soon as they get it. Now it has been 20 days but i haven't received my second spec yet.
Kindly look into the matter urgently and i expect a legit and worthy compensation in default because the company couldn't abide by its mentioned policy. If not i'll not get any second thoughts before putting it on social media about the insincerity and irresponsibility of lenskart.

Kindly escalate the matter.

Thank you

Regards,
Parag

Hi,
On 10th nov i placed an order for 1 power sun glass from lenskart shop located in vip road in zirakpur (Punjab). At the time of purchase i was told by the salesman name mr. Prakash that it will be delivered to me on 15 nov but till date 19th nov i am not received any order. From past 4 days i am chasing my power sun glass and every time i am getting same response that they are still in the process of preparing it..
Kindly register my complaint, order no is [protected]..