Lenskart Complaints & Reviews

I have purchased golden tortoise half rim rectangle large (Size-54) vincent chase glint vc e10414-c3 eyeglasses
Product id : 119595 dated 22.07.2018 specs form lenskart which was not accurate as per my eye sight and i have raised complaint on your portal immediately but it has been more than a month neither i have received my product nor your store person are ready to revert back my money.

I hope one can easily understand...

I had ordered specs and I was given the frame with wrong power. This is not a small thing. how can u ppl play with vital organ "eye". regarding this I called the customer care and filed complaint they said they would get back to me. but they never did. this shows how irresponsible they are. the power which I mentioned during placing order is different in what I got. I really had too much good hopes and came to lenskart but I'm really fedup...

This is very unfortunate 'lenskart' provide very poor quality lens. There is no
Quality control at all. I purchase frame with glass from online on dated 31/08/18 (Order id [protected]) just few days ago, but now i facing my right side lens gradually transform in to "light green shade". So now i think my choice is wrong to purchase from lenskart....

Last year i bought spec from one of your shop in pune. Last 3 weeks i do observe that it's anti glare coating is piling out, so i visited shop. They did confirmed that coating is piled out and it cased lot of scratches on the lens.
But i just have crossed one year warranty period, they can no do anything. Now new lens is costing me additional rs.3000. My sincere question is do i need to change lens every year?. Do i need to have budget...

Hello!
I had placed the order#[protected] on friday, august 24, 2018 11:30 pm and after few days i received mails that sorry they missed my order.
I am abroad and i had put another contact number when i updated the my contacts in the first sorry email.
Further to this i have had several orders to lenskart before and all of them had been delivered on time on the same address. Today because i called my sister and found...

On april, i did an eye checkup from lenskart outlet. Based on the reading i opted for the offer buy 1 get 1 free and paid 4500 for a pair of glasses (Including frame and lens). I started getting headaches with the new pair of glasses. When i visited the outlet complaining this issue, i was told that it will take more than a month to get adjusted to the new glasses and their reading is foolproof. Since i was getting regular headaches even...

Hi team,
I got my specs 1 month ago, the frame size was big.. I request lenskart team to replace my specs.. Almost after 20 days today i recieve different specs with same size.
Very pathetic service from lenskart..
They are providing service for specs... But still dont understand the importance of specs for those who wear the specs full day.
Now i dont wants any service from lenskart... It's better to have a new...

My prescription for the glasses -8 in the left eye and -6 in right eye. Along with reading so my lenses are progressive plastic lenses. The frame is john jacobs jje10119c[protected]. I am having trouble with the focus. The shop salesman has no clue what to do. He bent the arms of the spectacles.in order to read the newspaper or any small print it is very difficult. I have to hold the glasses up. The nose bridge design is very poor. It cannot...

I bought premium anti glare lenses with frame on republic day sale of this year. It said that it wasscratch resistant. But now when i visited the doctor for a regular eye checkup, he examined my lenses and said it was too early for a lens like this to get scratches. He asked me to contact you. My lenses are in warrenty. But now i see in many blogs that you deny people justice in such cases. Please contact me to discuss the details....

Don't buy from lenskart at all. My shipment was sent to a fake address o[censored]ttarpradesh, etah and the customer support has no idea how the it was shipped to a fictitious address. They take ages to refund money if you return product. The customer support has no clue on what the issue is and everytime there is a new guy who calls and wants to know what happened. Total disaster of logistics, operations and chances are your credit card details...

I had ordered a 1+1 vincant chase specs from viman nagar, pune lenskart branch on 4th august with total amount paid 4510, after one wekk they called me and informed that out of 2 one specs frame is not avilable so i requested for that 1 frame refund, which they confirmed will be rs. 2150 and sent them my account details with them, after 15 days because there was no communication from them to me. So i called and then were saying that they...

I went to return glasses and the handover date was manipulated by the employees saying that i can not return it. I just wanted to replace it with a lower cost one because i was getting a bad headache using the bluecoat. They created full drama and blamed me instead. Is this the kind of customer service your shop provides? Blaming your customers... I do not see any future if this is the case.

I have proof of invoice mail date...

Hi team,
I got my eyes checked from lenskart as they visited our work place for eye check up.
They told me that the power of both my eyes is 8.5. So, i ordered contact lens with power of 8.5 for both my eyes. But when i tried the lens for one day. My vision was delusional. Now, i got my eyes rechecked from a doctor. It turned out that the power of one eye is 8.5 and other is 8.
I would suggest that improve your services...

Hi,

My belief of lenskart being a professional optical online store has now gone. I think its better to go to small shop check the quality of the product and then pay once you are satisfied rather than paying on internet without actually examing the quality of the product and paying beforehand.

You guys are looting the customer and i will not leave an inch to tell the whole world via social media about this...

The Lenskart is worst as they hire the employee ehi are professional. I got the sms and emails from Lenskart for Independence offer due to repeatedly reminder I went to my nearest Lena kary outlet which is in United chambers Beside Chennai Shopping Mall, sri ram nagar, chandan agar, Hyderabad, Telangana 500050, and showed the Sms to the person name Aarvind(as said said by them)he was soooo rude said "see I didn't send you that Sms nor from...

I ordered a frame 2months ago with the bogo scheme after registering for lenskart gold. One of the product went out of stock as soon as i placed the order and i was asked to choose a new frame and so i did. The other frame that got delivered had scratches on lens and i asked for a replacement. So, i submitted the frame in a nearby lenskart store and they took almost 10days to process it and tell me that this frame has went out of stock as...

I have placed order for 2 glass in month of april 2018 with gold membership, in 3 months the temples snapped off after normal usage and i call customer care 2 time to escalate and then sent email with snapshot of the frame and no one responds back until i call them to check the status, now the so called escalation team is providing 25% discount on the next purchase, i have paid rs.6000 for the glass and used for 3 months and which idiot would...

Hi,

I have ordered 2 glasses from minakshi mall lenskart store, to get the 2 glasses i had to pay for membership and now as i received damaged product i contacted your cs team to arrange a pickup and provide a complete refund. The person i talked was mukesh sharma, i requested him as i am highly disappointed with the servicing i want to return the products and cancel the membership so the refund amount should be 2270, but...

I purchased a frame from lenskart dehradun store. I had problem with the power aftr the delivery and i was told to wait for 24 to 48 hours. I moved to chennai where i gave my frame for replacement at tambram store in chennai. After 15 days i am told that the frame i ordered is out of stock for now!

I am highly unsatisfied with your service!! I want the same frame as soon as possible!!...

I bought pair of spex from you.. Problem is that your team person said that fog can not stuk on lenses. And i found after some days that fog stick on it very powerfully when i come out of ac in the car.. And it will remove after 1 to 2 minutes and i m not able to watch anything at that time. I think it was fraud with me. Give me the permanent solution of it....