Lenskart Complaints & Reviews

Order reference #[protected]

I am not getting refund for my order despite follow up with sec. 12 dwarka, new delhi showroom and customer care team

They are cheating customers by taking advance payments and delivering poor quality products. Infact, the specs got rejected twice in quality check

If we request for email id of their md for necessary escalation, they divert the issue.

Its almost 15 days and they are still blaming either accounts team or technical team for delay in refund.

Regards
Pankaj

Date : 16.11.2018.
Dear sir,
I purchased two items from your lenskart.com ahmednagar store dated 01.09.2018
I. E. Spectacles 1 & goggle 1
At the cost of rs. 8990/- your order details is lenskart.com serial no is: 500 (24.08.2018).
I tried spectacles & goggle four to five days in that goggle is ok but spectacles is faulty after that i can’t see properly from your spectacles.
Then i went to ahmednagar to your showroom but unfortunately your lenskart branch has closed then i asked there, what can i do? Then he saw my spectacles then he adjusted by bending the frame of spectacles and told me that you will adjust it in two to four days, after then i tried it for two to four days again there but same problem is came.in case of my busy schedule i can’t come to the ahmednagar.
Note :- kindly suggest best way for solve my spectacles problem & also kindly call me urgently.

Thanks
Manoj gugale

I have a power of -3 (myopia) and i used lenskart glasses for my eyesight, my frame got a bit loose, so i went to the nearest showroom of lenskart at supela, bhilai, raipur.The staff member asked me to leave my glasses the whole day&come the next day, i left them as said. The next day, i called them before going to the showroom, they told tat my glasses arent fixed (which just takes 2 mins). The next day i sent my friend to take the glasses, the staff again denied saying your glasses arent fixed yet, and they require another 24 hours . Glasses play an imp. for a student, i havent been to class since 3 days without glasses and i have been roaming around the showroom since past 2 days . If it was all about the money im ready to pay for the good service, dont do it for free and waste my time. I better not like to use the services or glasses from lenskart further . Please take an action .

Hi lenskart,
I placed the order of two product, but received only one. Please let me know who's mistake here..? To resolve this issue we need to call customer care and have to waste our time. I called and they took 35 minute for just listening and said we will investigate, this mean is am culprit here. 35 minute waste of time, take photos, need to fill farm again scanning, have to write mail to them.. This all activity i have to do without my mistake or placing the order in lenskart is my mistake. This all happen on 27th.

Today is 29th, still didn't get any reply from lenskart even after sending all photos and form. Is this way of treating customer. Now they are telling that they dint received any photos or any details. Simply they are dragging.

Very worst service.

Final word to lenskart, all ready decided to no more order in lenskart.

I visited your unit no. Ug 2, upper ground floor, darshan mall, race cource road, indore outlet, and i have bought spects and pay 4510/-. I have given my personal spects for cleaning, but your sales person name kaushik has broken the right lens and gave back to me. When i spoken to him for the repair he denied for it, my concern is, i[censored] r not able to do such kind of thing then u should not take the responsibility, we expect these kind of thing, because we expect that your staff is professional.
I need to raise a complain agaist this guy who broken my original lens and need a satisfactory justice.

I went to my nearest lenskart store in powai and ordered 2 specs, my order id is [protected]
I ordered it on 6th nov 2018. I received my one of my ordered specs but haven't received the second one yet. Even my first spec i didn't receive on time, that too got delivered when i called them several times. When i called for second specs they informed me that they have lost the frame and told me that they would deliver it as soon as they get it. Now it has been 20 days but i haven't received my second spec yet.
Kindly look into the matter urgently and i expect a legit and worthy compensation in default because the company couldn't abide by its mentioned policy. If not i'll not get any second thoughts before putting it on social media about the insincerity and irresponsibility of lenskart.

Kindly escalate the matter.

Thank you

Regards,
Parag

Hi,
On 10th nov i placed an order for 1 power sun glass from lenskart shop located in vip road in zirakpur (Punjab). At the time of purchase i was told by the salesman name mr. Prakash that it will be delivered to me on 15 nov but till date 19th nov i am not received any order. From past 4 days i am chasing my power sun glass and every time i am getting same response that they are still in the process of preparing it..
Kindly register my complaint, order no is [protected]..

I have purchased a power progressive glass with a rayban frame from lenskart’s chandkheda store, ahmedabad district, gujarat on 10/11/18 and the very next day i approached the store and expressed my discomfort with the new glass as i am not getting a clear vision and the temple of the frame is not properly set and the alignment is not proper and they said that it will take three to four days for settng a new glass to anybody and the alignment will be done at their shop by their technician. On 12.11.18 i made my first complaint to lenskart and got a reply in the evening asking me to visit their store for solution. I visited their store on 13.11.18 and explain my problem and the person manning the store told me that their technical person is coming to the store and ask me to wait or wait at my residence and they will inform me the arrival of their technician at chandkheda store. I have not received any call from the store till date.
I made repeated complaints to their site but lenskart not responding to my complaint and i am complling to lodge the complaint to this site. I purchased the glass with rayban frame for 6131 plus tax and i am feeling tremendous pain due to the sharpnes of the nose pad and also not getting a clear vision due to the misalignment of the frame.

Name : n p
Order id : [protected]
Product id: 110767
Telephone: [protected]

Hi,
On 4th nov i placed an order for 1 power sunglass and 1 sunglass. At the time of purchase i was told by the salesman that it will be delivered to me on or before 10 the nov. From past 4 days i am chasing my power sunglass and everytime i am getting same response that they are still in the process of preparing it. Lenskart is offering me 30% of my purchase amount coupon. It's my humble request to expedite my order and provide me compensation in form of monetary aspect. Looking forward on this reply.

Regards,
Siddhartha

Hello,
I had returned the product received from lenskart but have not received any refund yet. The product was returned on 3rd november and its been 9-10 days. I also received the acknowledge slip from courier for successful return pickup and call from lenskart warehouse. Moreover there was a misunderstanding regarding the pick up as well. Please take an action regarding my concern.

My order no [protected]
I ordered 22nd october for lenses and frames
Till now i did not get my product
When i called to customer care people they are giving reschedules reply
It is in courier we cant not anything they saying
What i have to do now i do not have a option,
I want go to consumer court because i paid money. Your are giving product
If you not respond properly i am going file a case against lens kart
What business doing with people is it professional business
I will write in social media.

Samanth raju atchi
Phone no: [protected]

I purchased 2 john jacobs frame with blue coating from lenskart showroom. One of the frame had a alignment problem from the start. I went to the lenskart showroom 2-3 times bt they couldn't do it. Recently i gave it to different lenskart showroom and they bend the side to allign the spectacles and due to which it got worsen so after my complaint they sent that spects to nearby service centre bt just after 2 days the stick which they bended again got broken. Lenskart claim high quality of their frames but this is what they provide.
Its really sad i put 5500 rs down the drain. The service centre dont know how to repair the frame.

The hsr branch near bda complex people are such arrogant bloody donkey's they will order wrong colour of our glasses and once it is delivered they act as innocent babies and tell you they will exchange it within 3 days and after a month they tell the glass is outdated and ask another 3 day which is a whole bloody month for them. Especially this stupid fat pig by the name of dilip he is the actual bloody criminal. Please remove him from the job or change his branch he is one annoying person.

I have order spectacles on 21 at on lenskart under order id-[protected].
It was having two spectacles of 3820 rs.
So, they divided the order into two of 1910 rs each. But i received the call and delivery for only one part.
I have asked delivery person as well and he said he got only single part and showed me bill of 1910. I thought that order will be delivered as per my account dashboard online by 28 october, 2018.
But, when i did not receive i chat with customer care on 29ththey said whole order is delivered. Then, i called them and complain, they said it will take 48 hrs. After that on 30th the delivery status changed to delivered from expected status. So basically my complain was not taken seriously.
Later after 48 hours, i complained to senior lead and he said it will take another 48 hours. I do not know whether it is going. I am losing my patience.
I am thinking of taking g legal action, so will need your help to file a case. The courier company was ecom as per lenskart.

I've ordered tokai lens which are premium lens offered by lenskart with approximately 7k value inr for one unit, which has many features like 2x more scratch protection, e. T. C has broken on edges. Which are plastic lens just broken when it fell from just 70 cms height. I'm totally disappointed with lenskart beacuse if we pay for around 7k for premium lens.

I have used unbranded normal lens which cost around 1k which didn't...

This is in regards to ticket id: [protected], there is no communication on this.

This is the team with out any guidance.

Lenskart were suppose to deliver the product with in 02 days but still after two weeks there is no updates.

Kindly provide an update on this request. I have selected the product :130310

But it seems lens sellers does not have lenses to see and read the mails and respond to the customers after having 10 follow ups.

Regards,
Nishant
[protected]
[protected]

Hi, my name is b. Hemesh. Total cheating, highly irresponsible service. I paid for vincent chase sun glass with power of order id:[protected] & worth of 1999 rs. They are saying the product delivered to another person by name. B. Arathi. When i called customer care about this matter, he said that, i have to enquire about that person to collect glasses, its not lenskart responsibility. There is no person named b. Arathi around my street. So please take my complaint and take legal action against lens kart

I purchased a pair of glasses for my mom, order reference number is [protected].

Its just 13 months (One month out of warranty) and one leg of the frame came off on its own. Called lenskart twice, visited the store and they are not ready to help in any way.

Really sad experience, pathetic quality and post sales support. Never expected from a brand like lenskart. Better to go to local opticals shop then lenskart.
At-least they listen to you and would solve the problem without issues.

Your Indiranagar 100 ft road, Bangalore, store from where I had bought the glasses had lodged complaint No 6883583 on 9th Oct about mishandling of my glasses by your Jeevan Bhima Nagar Road Store technician. The picture was also scanned to you.

As per the complaint raised by your store, it was clearly mentioned that it was for resolution of a mishandling by your technician which resulted in breakage of the frame. It is surprising how you could reject my claim treating it as a warranty claim.

We believe you have trained technicians and it cannot be understood how a plastic frame could be heated in the middle between the two lenses when actually the sides should have been adjusted.

I had been talking to your Nithin who confirmed me on 19th that the frame would be replaced and he once again confirmed that it would be replaced when I spoke to him this morning. Now the store calls us to say that they cannot help in the matter. On talking to Nithin once again, who escalated to Karthik you are refusing to provide any resolution.

My glasses are at your Indiranagar store. The least you could do is to fix my glasses on to a similar frame at some decent discounted price and retain me as your customer. At the end of the day it was a mistake by your store.

You will also note that i have been patronizing Lenskart and also recommending to friends. My other purchase under my Mob no [protected] may also be noted.

I look forward to a resolution on this at the earliest.

Regards
T V Lakshmi Sundari
[protected]

When you order multiple products on lenskart, you cant return just one product and get back the money. You meed to return all the products and take the money back which is not even clearly mention in their terms & conditions.

Unlike other online store where we can purchase many product and without any problem you can return a product and get ur money back.