Lenskart Complaints & Reviews

I purchased eyeglasses order id no.#[protected] from lenskart on 28th november as well as i spent ₹500 to become gold member of lenskart. After using it for 2 months, the blue cut coating has begin to come off from the eyeglasses. I registered the complaint and claim warranty. They want me to send some photos of product. I sent the photos. They asked me to have patience for 48 hours but after passing 3 days. I made a call to lenskart support...

Order i'd #[protected], both products having some cracks in lens, if i touch with fingers it leads to wound and blood is coming.

Lenskart claiming 3 levels of quality check even with robots. It is clearly visible in normal eyes, please improve your quality rather than advertising.

After exchanging i got damaged product, i visited the store which i returned last time. They are saying reorder placed from different...

After placing the order in lenskart and completing the payment... After 24hrs they claim the product to be stocked out... How ridiculous... Why dont you intimate tat while paying and placing the order... Ur customer care ppl promised me for a fast delivery... And i need my spectacles by this weekend...
My order number: [protected]
Mailid: [protected]@gmail.com...

Being a long time customer of lenskart and the trust i have on them, i went for a home eye test program and booked the order on 30/1/19.the amount was paid and the order was placed.next day the agent who came for eye test program after completing the check up told me that my existing order got cancelled and i have to pay him rs.100 in cash and the already paid amount will be refunded back to me.he severely forced me to order the lenses from...

I bought a pair of specs from lenskart on 25 november and received it on 3rd december. On the day of receiving i told the workmen at lenskart store that the quality of one my specs (Black and green) was not the same as the one shown in display piece which i tried. There straight away answer was that it comes direct from company and they said dont worry if anything happens we are there. I use my red and black (The 2nd spec) mostly as it looks...

If there is any problem with spectales They are not providing service properly even they do not understand the problem properly at the time of purchase they are showing that they give proper service but after that if there is any problem they are not showing interest in that they are busy to deal with another customer care not every staff member of lenskart is bad but some are very umannered so please take on this because I am not satisfy......

Dear sir

I bought 2 frames with order id [protected]. Among both frames, one frame broke 2 days ago when i slipped the frame. I think the quality of your frames are worst and i have just used for only 15-20 days. It just broked just like it. It was unexpected quality from your side. I thought the frame are not breakable by any means. I have not put any pressure on the product and it was broken by just a slip. Worst quality ever.br...

I have purchased my spects in november. They broke after they fell. I have taken them to the shop but the response by the employee was very rude. Its not even 6 mnths that i hav purchased them. They cost 2000 rs. And ur employee tells me to purchase new spects since it wont cover under any warranty.in advertisements you show and manipulate people that they wont break. But in reality if they break, you people wont even cover it under warranty....

Just a week ago after i bought a specs from lenskart online app, after it was delivered i could easily make out how delicate the product was and it needed to be taken with outmost care.
It has been almost two week after my purchase and the frame has been slightly curved than to it’s original position while doing some light activity.
I want the frame either to be fixed or replace.

Regards,
Jesse...

I purchased speck with order no [protected] dtd 6 feb, sales person didn't advise that free specks have to be availed immediately else it will be lost whereas said can be availed in 1 year. Even sold membership. Today when i was contacted for feedback i enquire about free specks. He said now it can't be availed as has to be availed on day of purchase. This is cheating/ fraud. Kindly instruct store to make free specks as promised else i have...

I bought glasses with order number [protected]. From that day I have pain in nose leads to headache, I contacted local store within 15 days they mentioned it will solved soon and continue use the same.

After 1 month I contacted store the same mentioned by calling customer care, but customer care said it is too late change, if problem exist send the proof of image.

I sent the proof image it create rashes in my...

I have seen many other complaints regarding the same issue.
But still i decided to give it a try.
Now it's order taken, payment successful
But stocked out...
How is it that product is stocked out after an order is made and paid for. Cant your website or app show stocked out before ordering
Seriously???
Please make sure i receive the order in time. It is quiet important that i get it in time......

I had requested for returning the two products i bought from lenskart. They picked up 1 product on 10th jan 2019 and the other few days later. I had bought these products through paytm but they put the refund in the store credit of lenskart. So i asked to give the refund of both the products back on paytm. I then had a lot of emails of asking the status of the refund, they said that they refunded the money on 22nd jan. I did not receive my...

Ordered spectacles in lenskart on 9th feb and payment made. No call from them. After calling them they said courier issue. Then got a message that order is placed only today from their system and delivery date is 27, the feb. This is not right before. This is happening for second time. Everytime they take money delay offer and say technical issue
Lenskart order [protected]....

I had ordered a rayban frame order no [protected] it was delivered to me on 7th of february. I dint seek that frame to be right so i opt to return the very next day it was picked up from my place i. E. On 8th of feb 2019. It’s been 9 days and yet i have not been refunded my amount of 6590 rs. And over that the customer desk tell me that the return is still in transit. What kind of service is this when lenskart doesn’t stick to their own...

Dear Sir,

LENSKART IS MAKING FALSE PROMISES AND CHEATING CUSTOMERS ADN THEY ARE VISITING THE LENSKART OUTLET WITH THE IMPRESSION OF GETTING DISCOUNTS AND OFFERS MADE IN THE ADVERTISEMENTS OF LENSKART BUT THEY ARE ALL FALSE WITH THE INTENTION OF CHEATING CUSTOMERS..

Lenskart has put up ADs everywhere regarding their offer of 1+1 at Rs 999.

Unfortunately I felt the reality when I visited the nearest...

I put my 5 years old daughter's new two spectacle order on 15th Jan-19 but lens kart 3 times to continue wrong order dispatched and till date not received & solved my complain properly even I go to there nearest store, no one has to give satisfied answer and told that you received your payment otherwise you direct follow up with company because I am not responsible for that. My daughter has big cylinder no. in both eyes and she can't see...

I order 2 glasses (Vincent chase air flex vc e11372 - c2 eyeglasses and vincent chase steel escobar vc e11343-c1 eyeglasses) from lenskart's store on 23 jan 2019 and it's 12 feb and products still not delivered.
Order no. [protected]
Phone no:- [protected]
Email :- demon. [protected]@gmail.com
When i visit store they said your product was stolen and we'll refund you but after some days they said we replaced your order...

I purchase progressive spec with your company by your authorized agent, but i am not satisfied with the spec, when i read the paper, i cannot focus the small letter there word not sharp as my earlier spec & also in computer operating there screen seen upper size bigger & lower side small, kindly resolve the above point either the replace the spec or any other method...

I placed an order through lenskart on 9/02/2019. On 10/2/2019 it has been showing product stocked out. I tried to contact customer support but either they are down or saying my order number is wrong. I also called the person who did the home visit for my specs. He is saying he has not got any information. I have already paid on full and don't know what to do....