Lenskart Complaints & Reviews

Order: #[protected] phno : [protected]
This is my order number.

Why the hell you accept payment when ur item is out of stock??
That too i bought it from store. So, stores also is showing me the frames that is out of stocks?

Atleast when am buying it at store, the store should let me know about the stock of the product.

This is some serious # and you as a reputed brand shouldn't do it man!

So, i've placed an order for eyeglasses on lenskart.
I payed the amount via netbanking
Submitted my power and expected it to be dispatched on the same day or probably on the next day.
But much to my surprise, on the next my order status was "stocked out".
I mean... What's the point of allowing to place and oeder for a product that is already stocked out.
I would like it to be fixed asap please...
Order id: [protected]

Dear Team,

This is to inform you that i m not getting support from your end as well as WOW Express courier service,

you can check above detail on you end ..

Very bad service from both of team ...
Tracking ID P[protected]
Pickup Date 06/05/2019
Origin Gurgaon
Destination MUMBAI
Status Time 07/05/2019
07/05/2019
Gate Pass Closed from DELHI HUBWOW Tue, 09:28
Gate Pass Created for MUMBAI HUB Hub from DELHI HUBWOW Tue, 09:26
06/05/2019
Bag Ready for dispatch from DELHI HUBWOW Mon, 08:43
Shipment inserted in bag at DELHI HUB (Origin Hub)WOW Mon, 08:42
Pickup Done from DELHI HUB HubWOW Mon, 08:26
PENDING PICKUPWOW Mon, 07:12

I bought aqualens solution from lenskart showroom in bopal. The solution is causing irritation and redness in eyes.
I want this solution to be replaced or refund as soon as possible.
The quality of bausch+lomb lenses was also not good, one of the lenses was torn and i could not use it. I am not happy with services and want my complaint to be solved as soon as possible

I have added 1 specs on cart, after 1 hour i got a call from lenskart he is talking very sweetly and he said yes when i have asked him to give 2 power specs, he said to make payment first then only you can add power to your specs, after my payment 1 specs does not have power option, then i called on and on but nobody responded properly. very disappointed with lenskart working
#Fraudlent Practises #dont ever trust cuscomer care executive #fake executives

I had ordered specs for my mom. She needed it before leaving for our native place. So I checked with the store manager whether it will be delivered within 10 days and he said it usually delivers before the expected delivery date - so then placed an order. However, now when I checked the status it shows 'Stocked Out'. I mean seriously...if you are running short of stock then dont take new orders.
My mom would have to use her old broken specs if the order is not delivered on time.
Worst experience ever - will never order from lenskart.

I have ordered for two specs last week. But even after almost a week the status is stocked out.

I m in a urgent need of specs as the existing one is broken.

I m really surprised why lenskart will post the product online when the product is not in stock.

Also shocked to see both the products are out of stock. I would expect at least one product to be dispatched asap

Had ordered two pair of eyeglasses of johnjacobs from lenskart store. After payment it showed product stocked out. Why do you accept order if the product is stocked out. And if the product is stocked out why doesn't your system accepts the order. It would have been better if i had ordered it from a local vendor. Lenskart takes delivery approx 8 days whereas local vendors give it the next day. These companies are the real thugs of hindustan
Order i'd [protected]

Recently i have ordered 2 specs from online. I have been ordering eye glasses from them for the past few years. When they delivered the product one specs seems to have wrong power. As suggested on their website i wore one eyeglass for two weeks and it all looked fine, but when i wore the second one, i couldn’t even wear it for half a day, i thought may be my eyes need time to get used to them. So i tried them for next few days but the pain...

Store address-
Shop no-48, mahagun my woods mart shopping complex, sec-16 noida east, 201301, uttar pradesh 201305

Recently i have ordered 2 specs - one for me and one for my neighbor from the above mentioned store. When they delivered the product one specs which is for me got wrong power. One day i used the specs and got blur vision with heave headache due to them. Luckily i have cross checked the bill and the provided...

Nishu sharma from the support team listens to all the complains and ends up disconnecting. Support sucks big time. If there is a lenskart hate me group please let me know im waiting to share my reviews.

Order #[protected], product id:121842, siddaling kamble from lenskart picksup the product and after that is history no one knows where the specs is every time i call support this say tell me the guys name who picked up the product! Like seriously you have to know that or the customer.

I dont think i'm going to get my specs lost my faith in lenskart completely.

Actually i ordered 2 specs from lenskart.. After one week my specs lens got broken. It's too delicate and can't wear it from weeks and having problems in reading. Can't expect this from lenskart. Thought it would be good brand but locals specs are much better than lenskart specs. Want my specs to be changed. Hope better treatment. And want my specs to be atleast replaced.. Hope of betterment

I ordered two products from a lenskart store 10 days back one for myself and a progressive lens for my mom hoping lk would do a good customer service but you guys are trying to fool us by saying that it is stocked out!! That too after getting payment for the order.. This is the worst retailer activity!!

I have a bad experience with lk in chennai in the past but i still chose to go with them hoping the best but it feels like it's a overall problem for lenskart. Please deliver it or i have to sue your company!!

Hopeless experience with lenskart wasted a month on all this and plus they don't even give a proper update. I'm waiting for the specs for a month and they say, i think the amount has been refunded.

My sincere personal experience please buy it from an online store if not you'll waste your time energy and no guarantee of getting back your money. I'll reach out to consumer court and find out how can i get my money back then give proper feedback.

Please dont chose lensekart for your own good. If you have lots of time and your buying sunglasses then go for it. Replacement of specs and return is not at all managed well.

Lenskart has taken complete payment and after 10 hours it's showing the product is stocked out.. Seriously??? Then why the hell its there on the website... You uave completed the payment...
My email id - nikhil.[protected]@gmail.com
Please help me out asap... As i am facing problem without specs... And they are fooling us by telling that delivery will be in 2-3 days... Pathetic condition

Order number : [protected] date of purchase : 26th may 2018
Amount : 6500
My frame was found manufacturing defect and they have informed same frame not available and forced me to choose a different one. As it was 15 days in the process of replacement i choose one frame, they have sent me a used frame as replacement where it is peeled off with scratches. They have arranged pick up of this peeled off frame and received on 14th...

I placed a order at lenskart and also did my payment but now the product is out of stock why did even the website took my order. Help me asap. I need to edit the same pair of specs but they are out of stock and they don't even notified me about it. Ad i need a solution for this problem as soon as possible. I have also done my payment..
My order no. Is - [protected]

I am absolutely disappointed with the quality of frames being sold by Lenskart especially "Vincent Chase". I purchased "Matte Black Grey Full Rim Rectangle Small (Size-49) Vincent Chase AIR SPREE VC E10999-S C5" from lensKart store in Ahmedabad 1 months back(16th Mar'2019) and the frame is now broken just because i was taking it out from the box. When i tried to wear it, one of the side arm came into my hand without any fault it.

I tried to mail the support team on "[protected]@lenskart.com" and there reply was that "It was broken by an accident and the physical damage is done by you so we can not help you replace that". I mean do you guys seriously think that taking my glasses out of the box is an accident done by me? I don't understand what was my fault, so i need someone from Lenskart team to explain me that.

I even researched on Consumer Complaints forum and got to know that most complaints they got till now is of the low quality of frame which they sell i.e. "Vincent Chase". Most people complaints about the low quality of plastic which they use.

Very bad experience, will not buy from Lenskart any more and would suggest people to stay away from this company selling inferior quality products.

Hi with extreme frustration I am writing this that I had bought two sunglasses on February, one was of Vincent chase and the other was of John Jacobs. However one was perfectly fine but the other one(Vincent chase), frame got cracked on right side of the sunglass, all of a sudden while wearing it. It was only one month since I bought the shades. I had a pathetic experience with lenskart. Quality of Vincent chase is horrible.

The progressives lens bought for my mother chipped off within a week o[censored]sage. The vision through the progressive lens looks magnified even after 3 months o[censored]sage. We bought these glasses at your store in banaswadi, bengaluru. When we asked the salesmen at the store about the magnified vision, they said that this is how the vision will be through the progressive lens!!! So, we spent around rs 14k for magnified vision through a low quality lens. This is not the first time my mother is using progressive lens. By far, this has been the worst set of glasses which was bought from lenskart.