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Lenskart — Poor Product Quality

Address:Tiruvallur

I have purchased power glasses vide order Id [protected] dt 26 Oct 2020 alongwith aqualens lens cleaner liquid as recommended and as advised by lenscart sales team. I have been always using the dust wiping clothes given by lenscart. To my utter surprise, rust like thing started appearing on the frames as shown in the attached photos. Despite using the lens cleaning liquid I couldn't wipe it out and is in increasing trend.
In view of present covid situation I couldn't make it to the showroom Tiruvallur, Chennai 602001 and hence this.
Request Lenscart to investigate the issue resolve the issue suitably.

With regards
L C BHARATHAN
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Comments

Hi There! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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Bharathan Lc's [Complaint's author] reply, Sep 6, 2021
Contact 9444208979
Hi There! We will definitely help you in this matter. We are currently reviewing your account information and be assured we will try our best to answer all your questions. We will be contacting you at the earliest. Thank you.
Reply
Hi Ashwin! At the outset, we apologize that our product could not meet your expectations and you wish to return the same. In order to proceed with the resolution, we request you to share 3-4 images of the product where the defect is clearly visible and specifically 1 image of the temple where Product ID is mentioned - sample Temple area image attached since in the above reply there are no images attached. We have made multiple attempts to contact you and get the information required by us. However, there has been no response from your side. For further assistance, you may write back to us.
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