Lenskart Complaints & Reviews

I ordered 2 glasses from Lenskart yesterday in a sale where I was able to order them for 0 rupees.The orders also got confirmed yesterday and were preparing for dispatch but today I got message that my order have been cancelled by lenskart..When I tried to contact the customer care they gave a silly reason that all this happened due to technical issue please order again..I would request lenskart to either process my orders or to provide me...

I have made payment for the gold membership and the payment has been deducted from my bank account but the order shows it’s still pending. I hope you guys could rectify this problem...

I had bought 2 pair of lenses from Lenskart in December with order ID [protected], intially i did not notice anything but when i started feeling uncomfortable wearing and get headache i noticed that the lenses are of different thickness. I checked my old lenses and they were of same thinckness, When i went and checked with Lenskart shop where i purchased they were casual and and said it is due to different power that it is of different thickness....

I ordered 1 on 1 specs under gold membership on 25th match. Order delivery date was on 29th march and i have given my home address for delivery as i am not there at lenskart shop location. Lenskart executive placed my order in front of me by giving home address but my both specs delivered at lenskart store on 2nd april. Since then i am calling everyday at lenskart store to deliver my specs at my hone location but first they lied that delivery...

Gold card not at delivery...

I purchased a spects from Lenskart located in Bhimavaram. I exchanged it due to breakage. The new one is not comfortable when compare to old.Tears are coming from my eyes while using the new one....

Very unprofessional and casual approach from Lenskart representatives. I had ordered 4 pairs of glasses on 3rd March. 2 for myself and 2 for my mom who is a senior citizen. The order was delivered on time. My glasses seem to be OK. However my mom complained that there was something amiss with the glasses. Since the representative who had visited Mr. Gaurav Sinha had prescribed that her power had increased, I asked her to try the glasses for...

Placed order and got confirmed on 23rd March 21. It was supposed to be delivered by 27th March 21. Delayed due to unknown reasons till 31st March 21. Now further delayed till 09th April 21 and again due to unknown reasons.
No proper response from support team as tried contacting them multiple times over chat as well as phone.
Pathetic service from lenskart. Highly disappointed. If some shame left, kindly process the order asap...

Dear sir
I am sending a piece of letter written to your customer care service . However till today no action has been taken and only promising ... can you just help me in this regard..my coplaint copy is as below

I have placed two spectacles to self and one for my wife.. your representative Mr. Dhanraj Acharya has sent the person to my house for selection of frames. Subsequently we placed the order and paid entire...

Bought this john jacobs frame from lenskart 17 days ago and now they’re saying it’s non repairable and trying to sell me new eyeglasses. So i buy one frame it break in few days and you want me to invest again by trusting you guys? Really have a good refund/exchange policy and atleast repair frames if they break in time span of 6 months...

I booked 2 glasses for my son in buy 1 get 1 offer. During payment it was deducted twice....

Hi, I recently purchased the specs from Lenskart (in Feb month). I opted for the Blu Cut Lens which has 1 year warranty and in the selection page they are claiming it to be scratch, smudge, crack resistant lens.
But lens got a crack while playing with my pet (by his nails). Lenskart is not helping with the issue. They said this doesn't come under any warranty.
If so, the do they mention it as crack resistant in the lens selection...

I have turned on DND on my number.
I have never ordered anything from Lenskart.

Everyday they send me 5-6 messages which also I cannot block.

There is no option to unsubscribe from their sms....

Wrong losses delivered. Store keeper refuses to acknowledge problem. Absolute cheating in this store need replacement of lenses urgently. Spectacles deposited at store no review from there side since 3 days
Pls contact at [protected]...

Dear sir.
Visited your store at DN Ragallia Mall Bhubaneswar.Approached the available staff regarding a broken frame of purchased reading glasses from same store.First of all store lady sales person denied of any service stating company rules.Afterwards the manager was approached for the same complain.He took the photograph of the product and assurred me for lodging a complain afterwards stating website is down.since then no information,...

I made a payment of 1792.0 to lenskart from their app by selecting UPI payment method. the payment is succesfull and money is deducted from bank account, but lenskart says they have not received the money.
To- lenskart.[protected]@indus
Upi reference number[protected]
date - 19/03/2021
amount - 1792
source - Paytm UPI...

We have placed the order & Paid personally at Lenskart outlet Pheonix Market city Kurla West Mumbai outlet on 31 Jan 2021 order no[protected] / invoice no INVHR [protected] for my wife's glasses which were earlier reading but now reading & distance.

First instance wrong measurements due to which she couldn't see at a distance.
Further delay by 7 days.

2nd instance afer using the glasses for two days the...

At the time of buying the lenskart store people were saying that it won't break but by the looks of it anyone could say that it will break easily, and 5 months later it's frame is broken and when I go to shop they say that physical damage is not covered under warranty. First they sell such low quality products and then deny the service.
I want it get repaired or replaced as soon as possible....

I have ordered a eyeglass and paid 1200rs through upi and the amount aloso debited from my account but there is still showing payment pending in the app and the lenskart watsapp support team also saying that u didnt pay the amount even after sharing my transaction details.please dont do like this...

I have purchased one spectile 3400cost when am seeing it's frame colour reflecting on my eyes but he didn't exchange my frames he said use that only but this spectile it's not good I can't see properly that lens he cheated at me...