Lenskart Complaints & Reviews

Lenskart father’s day sale is on
And when we try to order frames only under sale
Then they say u have to buy lenses also
They have not mentioned anywhere that frames only cant be bought
In fact when we select frames from sale section they are added to cart but discount is not being applied
If only frames cant not be ordered from sale section then why are they giving option to order it

I am receiving 3-4 otp on my mobile from lenskart today...I don't have an account on lenskart neither ever purchased anything from lenskart..why is it so???please help

Received notification from Lenskart for CORP program, as part of which after registering with my company email ID I will receive CORP offer code.

Which I did as they mentioned in that mail, after which I received offer code.

After some days I tried to utilize that voucher code, but notice that it is not working & raise concern with Lenskart, where they gave reason that CORP program offer has been discontinued.

Which is not making sense, as you already dispatched voucher code & it should work.

I have purchased 2 spectacle with frame from lenskart near Victoria college, Palakad, Kerala showroom in December. But within 2 months one of that frame broken. And I had given it to the showroom for repair but they told me that they can do nothing and also asked me to buy a frame which cost the same as new spectacular. And I was forced and I had to purchase another pair. Although service was good while purchasing new frame, service afterwards is really not satisfactory.

As I visited the showroom at Palakkad and requested for the repair which was denied and I was convinced to order another pair which is just creating volume. Your people utilised the situation for more business. It's nothing but cheating in all sense.

Lenskart need to improve the way service is provided. I am a gold member and has been purchasing for a while. But that was an annoying experience.

Training has to be given for those who deal the customer

So please do the needful.

Order ID- [protected]

LK Reg. Phone Number -[protected]

contact number [protected]

I bought 2 specs from Lenskart under Gold Membership scheme of one Plus one, I paid Rs 2800. I guess Rs 1400 per glasses for computer glasses is above average.

I bought Gold membership to do this.

Now, they delivred one of the glasses but did not deliver the other one citing that courier partner returned it.
How am I as a consumer supposed to believe this kind of stuff?

I called them on 09th June and was told by the customer care that I will get my order in 2 days. Then later during the day I got an email stating "Refund request approved".
I never asked for refund and that store credit of Rs 840.

Couple of things:
1. Why run a scheme if they cant fulfill it?
2. Why did they lie to me?
3. I never requested for a refund
4. The same glasses will cost me double of the store credit they have given me i.e. Rs 1680.
5. I wrote to them that I need the product as it is. But, only store credit email has been sent to me.

Still, they have gone ahead and processed the refund without my consent and without any further response to my mails dated 09th June.

I need help with this.
This is an utterly disappointing experience for me. I am not happy at all with what has been done and might be happening with other customers too.

Regards
Lalita

Hi,
i have ordered tokai lenses with john jacobs which costed 10k for single frame under gold membership i got buy1 & get 1, as clearly mentioned world thinnest lenes of tokai were exclusive available in lenskart of 1.76 index as per their site, even post ordering i made an request to lenskart like its tokai 1.76 index and today (09th june 2021) i got call from lenksart customer support and informed product will get delivered today...

I am Deepanjali from satna.I have to raise a serious complaint about satna rewa road satna.Me and my sister went to a shop for eye checkup today and employees at the store acted so weirdly, I told them to get my eyes checked and they were like first select eye frame and I was like I ordered eye frame 1 week back so I have to make that frame into power then the lady told we can not get your eyes checked because there is the electricity and I bet she was lying as I have seen electricity.What type of service you are giving to your customers, We are the regular customers we are taking frames every 8 months .
You can check the data
[protected]
[protected]
Just check how many frames we purchased in total.
I will raise this to consumer forum, You guys are fooling customers that they can get a free eye checkup.
I am expecting a call back..
I am literally gonna sue this company, We have been purchasing lenskart specs from last three years, Is this the way you treat your customers …

With reference to this subject order,
I asked for width of 135mm instead of 131mm. Employee advised he can make it 134mm for sure and will try but cannot promise for 165mm

Height alone make it to 28mm instead of 33mm which he said he will drop email and take care. Not to worry about it.

Pls note I spoke to Rajan employee id 54242 via screen share did the placement. I asked him to clarify and since he committed I went ahead. He said he will drop email to take care. I believe your calls are recorded. He called from lenskart sales number only [protected] on this Tuesday ar 1.50pm for 10 minutes and 30 seconds. Post which I discussed one more time where he called me and clarified that he is dropping email to take care.

I have attached what's app proof to support He said 29 he can take care. I asked for 28 and he said it's fine. But they didn't care about all these and was like a broken record.

Let me know the below

Width go with 133mm instead of 131mm (ideally he committed 134mm but fine for 2mm you have given)

Height I need 28mm. Or atleast 29mm as he has committed.

I tried this multiple times with them and after almost a month thought they wouldn't change

I am Raghavendra, Since there was Lockdown I wished to purchase Eyeglasses from Lenskart.com...I have selected few eyeglasses and added to cart but there was continuous calls and notifications insisting to place order...Then i had a chat with their representative and he placed an order of 2 JJ Eyeglasses with Blu cut fully loaded antiglare thin lens package and 2 fogg Lens cleaners...
they promised that within 3-4 days it ll be delivered...br...

Hello Sir/Madam,

A few months back I booked for home eye test. I purchased 2 eyeglasses recommended according to the eye site number. The temples broke so easily just by placing hand on the specs. I want replacement of my glasses. The order number for the same is [protected]
I request Lenskart to resolve the issue (replacement/repair) immediately and assist me through further process.
Thank you...

I had purchased 2 specs from lenskart satna Madhya Pradesh in Last lockdown 10 may 2020 the Shopkeeper told us about the insurance policy in which he told us that with in 1 year if your specs is break it get repaired free of cost no extra charge is pay ... when my specs glass is break I went to shop then shopkeeper say you have to pay 60-70 % of the original amount of the specs even that specs is with in insurance.. first' the provide the...

Hi Team,
With due respect, i am upset to share this.
I had purchased eye glasses for myself & my husband in the last year lockdown. As we could not go out for the eye test & glasses.
The marketing guy came to our house, did a eye test for both o[censored]s and got our eye glasses with - in 4-5 days.
Unfortunately since then we were facing a eye problem after using the glasses. Even my husband went for a another eye check up and the glasses number provided by Lenskart from the actual one was way too different.
He had exchanged his glasses and at a a relief now.
But in my case i am still suffering a lot with eyes burning sensation/itching/dark circles cause of rubbing as i am still not able to exchange my glasses due to current lockdown.

I need immediate assistance on this/ or if refund is the only option. Else i ll have to try other way arround.

Thanks
Baljinder
[protected]@gmail.com

Hi, I had purchased lens for 1 year about 3-4 months ago. But the quality of lens is very bad. I have been purchasing from lenskart for a very long time and this has never happened. The lens keeps tearing and i have to change within a week. This has never happened before. Please let me know what can be done.

I Have Purchased Spec on 17th May, And I have Return on 24th May,

But Still, now I have not received any update on this ..

As per your system, there is no update too.

Pls, help its an Emergency...

Such a worst response from lenskart since 2 week I am not getting my test report

I paid Rs. 951 for a pair of Vincent chase eyeglasses with anti glare and it says payment pending though I paid the full amount. I’m worried as many customers having similar problems still haven’t had their problems solved even after the representative said wait for 24 hrs. This was my first time buying form lenskart and I really thought it was a genuine website and never thought I’ll be facing such silly payment issues on first try. If customers complaints of such issues for long, shouldn’t something be done to solve it by now?

It is strange, Order No [protected] was booked on 11th May at Panaji Store for high power. On the day of booking Store Person was so prompt with all the information. His gestures were so accurate, talking to many people to show me that the store is so swift to deliver the within 5 fays. It is more than 16 days, order us till under processing. Now I realized, people at Lensekart are so stupor, how can they forget to understand that patient...

I order spectacles and done payment on 25 April 2021. I have raised the issue with Lenskart support team and also with bank support team.
Lenskart says they didn't recieve payment and bank says the amount is debited from your account and credited in merchant account.

Its been now one month but the issue is not resolved.

Order id: [protected]

I have very tried to blocking number leanskart getting lots of promotion massage . I had block lots of number . But again and again getting same massage.

I am extremely disappointed by the service extended by Lenskart on my order.
I had placed an order in March and after wearing the spectacle one was totally fine however I couldn’t see clearly from the other pair so I got in touch with the staff who helped me during my order. I asked him to confirm if both powers were the same and he confirmed they were.
I still was uncomfortable after wearing the second pair and decided to get my eyes and the lenses checked from the optician. To my utter dismay the lenses was a wrong power used.

I have tried several times to have Lenskart sort my order and provide me a refund as I am out of the country and had made an international order while away.

They have just taken me round and round. Keep connecting me to different agents and resolution officers. I am getting sick of the whole process especially when it was a mistake for
Their end. I demand a refund but they insist I ship the original order which is inconvenient on my part and expensive l.
Even contacted the person who took my order and he actually used his mobile no to assist me on wats app too and after I had this issue on contacting him he conveniently blushed me after asking me to contact Lenskart. As he was the one after checking with Lenskart confirmed that my power was the same on both lenses.

A frustrating and mentally draining experience by Lenskart.

It’s Lenskart at fault on need my refund.