[Resolved] Lenskart — Regarding non received of refund against order no [protected] dt 5/12/2015
New Delhi, Delhi, India
Pprakash veer singh chhonkar
It is for your kind information that I have ordered on lensKart a order no [protected] dt. 5/12/2015 which was cancelled by me on same time and same day but till today i.e. on 24th Dec.2015 I have not get back my refund amount of Rs.1809/ after so many phone calls, mails. In this regard I have already provided three times my bank account details to them but all are in vain. All time they mailed me false information that your problem has been resolved and your complaint ticked have been closed. I want to ask with the Ministry of Finance why this cheater type companies are being permitted to deal on online businesses and I also want to contact with Mr, peyush Bansal, CEO. My complaint may be forwarded to Finance Ministry to take the legal action against Lenskart
Complaint marked as Resolved
Verified SupportLenskart Customer Care's response Dec 26, 2015
Hi Prakash, thanks for talking to us and giving us an opportunity to address your concern. As per our telephonic conversation, our associate has emailed you bank reference number through which your paid amount has been refunded by our concern team. We would request you to coordinate with the respective bank through which you made payment for further clarification. In case, any further assistance needed please feel free to get in touch with us. Regards..!!
Verified SupportLenskart Customer Care's response Dec 28, 2015
Hi Prakash, as per our telephonic conversation, we have again escalated this issue to the higher authority of concern team and we request you to wait for another 24-48 hours maximum so that same can be resolved to best of our level. Appreciate your patience and understanding in this regard..!!
Verified SupportLenskart Customer Care's response Dec 29, 2015
Hi Prakash, thanks for your cooperation. We ensure you that your case is in follow up with us unless and until it will get resolved to your satisfaction. Regards- Meenakshi
Verified SupportLenskart Customer Care's response Dec 30, 2015
Hi Prakash, as per our telephonic conversation, we would like to inform you that paid amount has been successfully refunded to your bank account from our end. Kindly contact with respective bank through charge back form so that query can be taken care of by them. Thanks..!!
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