Levi's India Complaints & Reviews

Levi's jeans[protected] size 34 @ rs. 1737 on 9th nov 2017 purchased from r j enterprises, kingston tower, bypass rd, virar west, pin code 401303
My invoice no: 088
Return date to store on 27th dec 2017
Store people are not giving compliant number registered at levi's and it's completing month they are not ready to exchange product. This is 2nd time it has happened earlier warranty period was lapsed so it was not exchanged but this time i have returned the product within 2 months of. Purchase as conveyed by them it shud be within 3 months of purchase date if there is any issue company 'll exchange it.. I want to file a complaint on store as well as they are cheating on their customers by giving fake commitments and request to levi's company to exchange my product...

Sir,
I have purchased Levi's Jeans from your store located at rudrapur, Udham singh nagar, uttarakhand, .I have purchased that jeans and given for fitting on your store only.After fitting When i saw that jeans the tag of Levi's was dirty and contractiled, like it have been used and washed 2-3 times. somewhere on jeans there was cut and torn also.when i have said to store head he said it is fashion . I m also of 18 years I also know fashion...So plz take quick action plzz, fast
Email id [protected]@gmail.com

I purchased a jense from levi's store in udaipur on offer of 30%.
But i want to exchange it because it's waist size is lesser.
But the store owner says that they can't exchange because i purchased that jense on offer scheme.
I have the bill of that purchasing please help me.
I have paid ₹2100
I want to exchange this jense with 36 waist another jense.

This is to inform you that I have been a very kind customer of yours since years and this is the second time i am facing this issue of poor quality of my sweater which i have bought from one of your store. I went to one of your stores to get it replaced but I was told that I was not having bill of this item purchased . You only tell who will secure the bill of such item for months. This is just the trust of levis that I have been coming to your stores for shopping since years . Its not only I who has been purchasing these items from your stores but I have also referred to other customers also. You only decide what will be the image of yours if you will treat your customers like this. its around 1 year back I have purchased this item... sweater was around 2000 ...Its really frustrating that brand of such high customer satisfaction has such issues and beside this they are not resolving these issues.. Kindly either solve my problem or I'll have to knock the door of Consumer Court... I have been your kind customer for years .Kindly dont break your trust for few bucks. Kindly do the needful

Hello Levis
I bought Levis Jeans from your store on 16/11/2017 from Trillium Mall, Amritsar, Punjab and they promised me warranty for 6 months, and now the store manager is refusing to replace the product and acting rudely for no reasons at all .The product is defective and I spent my hard earned money on the product. Please help me .
Please revert back as I visited the store number of times
Name - Balraj Singh
Contact - [protected]
Email - [protected]@icloud.com
Store Manager - Sushil Mishra

Hello,

I had bought a levi's denim jacket of worth 2799 rs, but after a wash it doesn't look like new, it looks like used jacket, so i asked them to replace it or refund, but they are saying "the fabric is like that only, it gets new shade after every wash, we cannot replace or refund". But what's the point of buying a new jacket of 2.8k that looks like a jacket that haven't washed since ages, its faded and has got white lines all over the jacket, did not expect this from levi's, i've been a loyal customer since many years.

My denim new levis jacked as faded away completely after 1st wash, this is so not taken. When i go to the store the representatives talk nonsense. This is not the first time that’s happening. Most the jeans fades away after wash. And my new jacket looks horrible and got white lines. All i want to tell u is, i don’t respect your customers. I have shopped so much in levis from past so many years and this is how u treat your customers? I’m never going to shop at levi’s and i’m spreading the word to as many people i can. There is no proper customer response unlike other brands. I regret i shopped so much from your store. Never will i step in again.

Yesterday i purchased levies top from city center i, kolkata, having 30% discount whereas bill shows a discount of 21.6%. On query it was explained as 30% discount on mrp plus gst. If that is so, then its an additional 12% gst on 70% gst (After discount) which can't be collected. Basically it is fooling the bewildered customers by giving 21.6% discount instead of 30% as displayed. The scheme applies to any and every discount given by levi's.

The policy must be changed.

We purchased a denim on 6th jan 2018 from levi's outlet in goldighi mall silchar. For alterations we specifically told we want the denim just folded from bottom. Only after they assured they would alter in the manner we told, we agreed to pay. Despite of this we got the denim 1 inch shorter than told.
This is really annoying and not expected from levi's brand.
Sales representatives someshwar and archana have cheated us. And now what should we do with a denim which is an inch shorter.

Yesterday i visited a levi's store in rohtak haryana and i bought 2 jeans for which they charged gst on mrp. How can this be possible???
And when i told them that they can't do that they were like its company's policy.

It's clearly written on their pamplet too that taxes extra... But how can this be possible...

I want strict action on it...

I purchased 4 jeans on 22nd december 2017. I asked him for the alteration and tapering but he said u can come next week after the sale is over i can give you within 2 days. I clearly wanted my jeans to be tapered and at that time just to sale it he said he said yes its possible. On the other hand my friend while trying out jeans from the female section and asked for a black jeans he gave one and when she said any other type is there the guy said we don't have time to show you can check yourself, then what the hell is your job. 2 of the sales person were fighting about the sales numbers and customers. Today after purchasing we went for tapering the guy is saying we cant taper as this is double stitched and blamed us that we took the wrong product and as i asked about the store manager he went and talked to one guy in kannada and said that store manager isn't there. We then didn't argue much and while leaving saw the store manager standing there only. These bloody people are playing with the customers. There only target is to increase there sale, doesn't matter what problem customer is facing. This indira nagar store is so worse that the people out there inculding the manager talk to u as if he is giving all these for free

I urge levis to atleast take some action against them so that they realise that levis always stands for i. E. Customer satisfaction.

Today i purchased two items from levi's store (Ne real con). As said by shopkeeper that there is a 40% discount if you are buying 2 items. My total bill amount was rs.5798 after 40% discount the amount should be rs.3478 rupees but shopkeeper said your billing amount is rs.3896 when he was done the billing. When i asked why you have charged rupees 417 extra. He said it is gst.
But why separate gst on these items when already all type of taxes have been paid? And it is written on price tag also that (Inclusive all taxes).
Please clarify and do the needful.

Hi,

I bought a shoe from levis showroom of indiranagar bagalore, during end of last sale worth of rs.4500 with around rs.2600. Shoe sole got torned in 2 months, and after a month i went to same showroom, they registered my complain and called me after 4-5 days for the replacement. They didnt have the same pattern show and offered other shoe which can be bought which are the same rate i purchased rs2600. However, i didnt like any of the available shoe coz i bought shoe with rs 2600 which was worth of 4500. But they were showing me shoes which were in the range of 2600. So i asked him i will come again when the next sale will be on. On this the sales man said that i cannot do so because it is against their policy.

I dont understand what policy he was talking about or he was only giving excuses. It was my intelligence to bought shoe during sale. He cannot stop me to get the replacement during sale when i bought the show in sale only.

I left the shop, still they haven't called me. Could you please help me to resolve this as i am unclear what to do.

My mobile number is [protected]

This is an incident from Levis - Delhi (Volga), Cannaught Place Branch, New Delhi. Bill Transaction No. 22640, dated 23rd December, 2017.

We purchased 4 denims from Levis Store bearing M.R.P.s like 2799.00, 2999.00, 2999.00 and 5599.00.

But the man on the billing counter scanned the tag of Rs.5999.00 instead of Rs.5599.00. His mistake coasted me for Rs 400/-.

Concerned authority may note down the complaint.

The store manager at the south extension levis store is very rude and unprofessional. He does not know how to speak with his customers and uses very rude language. He mentioned that his name deepak though he did not carry any sort of levis or government id.

He mentioned that alterations to a couple of jeans will take upto 30 days and upon requesting him to consider the time period he did not listen and started working on something else.

His actions suggested that he wasn't even listening to his customers.
This incident happened on 25th december 2017 at 8pm.

This complaint is being registered to report highly unprofessional behaviour by levi’s south ex store manager deepak solanki. He quoted a 30 day period for alteration of a couple of jeans which were incorrectly altered by the same store previously. Upon requesting, he turned rude and was very unprofessional. I am not even sure if that’s his real name as he did not have any levi’s id and no other government id. I have been a levi’s lover but would look at other options like benetton and zara. People like deepak solanki are a disgrace to the brand and should be fired. I am attaching his picture as i don’t trust the name he gave me.

This is reference to my order no. [protected]. As per the offer of buy 2 get 2 free, we got 8 jeans from elante mall, chandigarh. But we were charged rs. 600 extra for the same. As i am attaching the picture of my bill, you can see that with the billing of first two jeans, the next two were free and same as with the next four. The total amount comes out to be rs. 13596. But they charged us rs. 14196. Kindly refund us rs. 600 we paid over and above. This is highly unprofessional and cannot be expected from such an esteemed company. Kindly look into this matter and reply soon otherwise we have to approach consumer forum.
I am a levi's member sukhamrit with my account registered on phone number [protected]

I bought it from levi's store on ground floor in logix city centre mall, it has only "r" mentioned on back pocket tag.
They gave manual bill and payment receipt of "adidas gurgaon".
It seems fake product sold. I was sure about levi's exclusive stores that's why i did not scrutinized the product and invoice.
Please help me to finish the matter, feeling cheated.


Thanks
Vijay maurya
[protected]

On asking for exchange of a particular levi's item purchased from mall of india (Noida) manager of the cannought place b block branch replied that the item
Is used (Even he was not sure as price tag was intact with the item) and told us that material of that item is not same as that of item available at the store.

For your kind information, we got the article exchanged from gip mall (Noida). The only thing was the we travelled 20kms to get the services which we were told will be available at every store pan india.

I have purchased a levi's brand belt of rs 1300 on 15/11/17 from thir exclusive showroom at gandhi road tirupati branch.. It got damaged in just 10 days.. Worst belt ever used and fully waste of money... How a branded belt can be like this in just 10 days... Now i am in nellore and i can't visit tirupati again... First i have contacted wit them.. But they said.. They have to ship it from us nd canada so i have to pay shipping charges also... How can they be such irresponsible