LG Electronics — 32 " 3D LG Smart TV

Address:

Pune, Maharashtra

I have purchased 32LA 6210-TD Sr no 303NDHBE4681 from Lulu (Oman)on 4th July 2013 .This TV has been installed in India 14th July 13 .I was facing problem with the TV as the display was not seen .When contacted LG service center from India, they had replaced mother board as it was failed on 27 th July 2014 .Now after 7 months i am faced the same problem (motherboard has failed) .The LG service engineer attended and told the spare needs to be changed Cost Rs 5000 / .I requested since the failure is 2nd time within 7 months the part should be replaced free of cost, but LG says that it is out of warranty and I will have to pay for the same . I have refused to pay since I doubt for the quality as the same part fails within the period ot 7 months and the basic reason of failure is not known . I am requesting you to consider the replacement free of cost . Though I have reminded LG that I will scrap the TV instead of paying the amount, they are ok with that but are not analysing the fault .They have standard reply to their mail and when contacted toll free no they say it is out of warranty and the job will have to be paid .Even if I pay they are not taking guarantee whether the part will last for how many months . I am really frustrated for their service and quality . Umesh