LG Electronics Complaints & Reviews

I AM VERY DISAPPOINTED WITH LG VASAI SERVICE CENTRE. I HAVE ISSUES WITH MY LG G PRO 2 MOBILE AND HAD VISITED THE VASAI SERVICE CENTRE TODAY. I WAS TOLD TO COME ON TUESDAY BECUASE NONE OF THE ENGINEER WERE AVAILABLE. I WENT THERE IN WORKING HOURS. THIS IS PATHETIC CUSTOMER SERVICE BY LG. THE MANAGER THERE WAS VERY RUDE. SHE SPOKE TO ME VERY VERY VERY RUDELY. HOW COME NONE OF YOUR ENGINEER WAS AVAILABLE. EVERY ELECTRONICS ITEM IN MY HOUSE IS OF LG. WHY BECAUSE I TRUSTED LG. HENCEFORTH I WILL NEVER EVER BUY ANY LG PRODUCTS . YOUR CUSTOMER SERVICE IS BIG ZERO. YOUR SERVICE CENTRE PEOPLE ARE VERY RUDE.

Hi, We have our microwave under support till 22.03.2014 to 21.03.2015 vide HLP no. 002293. We have taken precaution and paid to cover this product in any type of failure. Why we should suffer if LG has not taken the precaution to get the spares with them? Why our calls are getting closed saying part discontinued? Please arrange to repair/ replace this equipment immediately as we should not be punished for the activity LG has not done. I have spoken to your representative also, but all in vain. Serial no. : 008DRWB001057 HLP no.: 002293. AMC Period: 22.03.2014 to 21.03.2015 Complaint no. RNA[protected] dt. 09.02.2015 RNA[protected] dt. 13.02.2015 CNA[protected] dt. 14.02.2015 RNA[protected] dt. CNA[protected] dt. 18.02.2015 I hope organization like LG won't allow us to go to consumer court to get this in working condition. Our Microwave is not working since 09th and the AMC period need to extend for the GAP of non services. Awaiting your favorable and immediate response. Attaching supporting documents Regards Suresh Bhardwaj Mobile [protected] 8/341, Vidhyadhar Nagar, Jaipur-302023

I have purchased new LG 4UB850T TV on 25th January at which time there was an offer going on for FREE sound bar along with TV. TV was delivered on 25th January 2015 and sound bar was supposed to be delivered in 3-4 days. It has been around 30 days now and I haven't received any sound bar. Dealer has reported me that delay is from LG side. I am also not able to register my product as this model number is still not available in dropdown list of products. Dealer: Coral Electronics, Indore, Madhya Pradesh Invoice no.: INV/Others/1603 Model: 49UB850T Batch:[protected]

Dear Sir/ Madam, I own microwave Barbe cook grill model No MG607APR. I had requested for its repair on on 19 Feb 15 request ID RNA[protected] . The service rep visited my place on 20 Feb 15 only to inform that PCB of model is non functional and no service support is available for the same . Please confirm has the service support for my model is no more available as per company policy? What are the options available for a customer in this condition ?

This is with reference to the complaint number RNA[protected] lodged by my father. We had a LG TV and due to some break down we decided to buy a new one, we had paid 3yrs of maint (AMC contract) in advance. On informing the LG/main contractors they first advised us that the money will be refunded later on they said due to the change in company policies we will not get the money but some LG vouchers to buy a LG product, we were ok with that and we ordered for the LG product P9032R3559. Post this none of the personnels are responding to our calls, the complaint was lodged way back on 28.11.2014. The complaint was lodged with Snehanjali in Andheri. The follow up is disappointing and frustrating, excuses keep on changing and promises seem to be dwindling and in the end all we can see is a closed door. A company with such broad and fantastic product line is clearly let down by its after sales service. Kindly refund/address the problem at the earliest LG life's good but your service isn't. Yours faithfully, Ralph Soans [protected]/[protected]

hi..i have lg 32 lw 4500 3d tv. its 3 years old and have a problem with the panel board.i registered the complaint on 20/10/2014 (RNA[protected] .technician came to our home and he change the panel board and i pay for that INR.18200, but still is not working, when i check with him technician told me to change the mother board also .but still they didn't came back to me with the mother board.when i ask him he said i have to register a complaint again..last four months i am waiting for things to solved it. i don't understand why the things getting delayed?when i am calling them they are not answering the phone.when i send the sms no replay.LG is a such a big company and getting like this customer service is not acceptable.i have another two more product from LG model no.AKB[protected]HOME THEATRE) AND dr275-(dvd recorder) with non-working condition.when i check with the technician they said its not available in india. waiting from you best customer service and please chaeck my TV jibin thomas-[protected]

We have purchased LG refrigerator 420 Ltrs. from Reliance Digital, Nizampura, Vadodara on[protected]. We found two trays damaged and lodged the complain to the person of LG who visited on[protected]. They have replaced only one tray. For another tray we have again lodged complain vide ref. no.[protected] on 28th January, 2015. We contacted your customer care number(toll free) and talked. They have given us contact no. [protected] of Krishna Service Centre, Baroda. We have contacted many time to service centre but they have not solved the complain and given false promise and commitment. If we will not get the solution within 10 days then we will have no option but to take legal action and file a complain with consumer court. Please take necessary action in the matter and against Krishna Service Centre. Regards. BBPatel Chartered Accountant Mobile : [protected]

It is with great disappointment and disgust, that I write this complaint. The gist of the complaint is as follows: I bought this Fridge in 2007 from Vijay Sales, Mumbai. Since 2009, the fridge is located in Ahmedabad. The fridge has started giving problems for the last 3 months. It is a double door fridge. For the last three months the lower portion is not working properly. Cooling does not take place in the lower segment. Twice your mechanics came, and did something. On both the occasions, the refrigerator worked for 3/4 days and again stopped working. When it again stopped working for third time around a month back, we again lodged a complaint with your Service Centre. This time instead of coming to attend the problem some body called up over phone and told that since the Company does no longer manufacture the required PCB, the fridge cannot be repaired. One of your efficient technicians even suggested to us abandon the fridge and buy a new one. Frustrated by such a response I lodged another complaint (Ref no.RNA[protected], with your Service Centre, around 10 days back. I am extremely sorry to state that the complaint remains unabashedly un attended. I wonder, if this is the un stated marketing strategy of the company to stop manufacturing necessary parts of 1 5/6 year old model, so that people are forced to buy new products. Shameful, indeed. If that be your company strategy, let me assure you then that I would swear not to buy or recommend to others to buy any LG product ever again in my life. With loads of regret, Surendra Sharma C-1004 Safal Parisar-II South Bopal Ahmedabad 380 058 Mob:[protected] surendra.[protected]@gmail.com

hi sir, i am umamahesh i have purchased the lg led on aug 2014 nearly 3 months hold this product was some part replacement problem told by service engineer in that they want change the part but that part was unavailable in that service center, they told that theywill put an order for that product it will take 3 to 5 days, it was happend 20days back(tilldate), complaint no RNA[protected], i asked the service enginerr and manager that service branch they are saying it was in transport it will come by 2 days like that, but already 20days happens, this led was just 3 months old, iam asking service center employess they are saying its not their late it was companies late, what we have to do ask the company persons like they are saying what i have to do.. all the employess not responding either customer care or serive center employees

I bought an LG 32 LED TV online and got it delivered on 01st Feb 2015 to my address in Chennai. When the Online vendor tried to Contact LG for free installation, the LG team kept delaying the request for one week. After that I decided to go for a paid Installation and called up LG on 07th Feb. Being getting paid for the installation, LG team promptly took the request and send a technician for installation on 07th Feb. After the installation the technician refused to provide a hard copy of the bill and made me talk to the LG execution over phone and they assured me that I will receive an Invoice of the bill within 24 hours. Its 11 over now and I have not yet received the Bill yet. I regularly kept calling them and reached everyone from bottom level till high level to get the bill emailed to me. I spoke to everyone including Customer Care(multiple times), Areas Service Supervisor (Mr. Ramasamy), Chief Operating Officer (Mr. Prabhakaran). When I spoke to Mr. Ramasamy on 14th feb, he assured me that he has taken the complaint to Head Office and I will be receiving the bill in few hours. But after that again 5 days are over and in this period I tried multiple attempts to call Mr. Ramasamy but I am not getting any kind of response. Since I was not getting any response from Area Service Supervisor, I called up and also messaged Chief Operating Officer (Mr. Prabhakaran) on 17th, he did not pick up the call and messaged saying he is busy and will call back shortly. He never came back and after trying multiple attempts somehow I was able to talk to him on 18th (today). His reply was “Mr. Ramasamy is busy in a meeting and we will get back to you later. Anyways, you have got your installation done and you ONLY need the bill right.” When I said that it’s not about ONLY bill, but about the unacceptable delay and I have to submit this bill to the Online vendor to claim the installation amount and if I do not get the bill on time, I will not get the money reimbursed. If that happens, “Will LG pay me the installation amount because all happened due to of delay from LG side”? He bluntly said “No, LG will not be responsible and will not pay the money”. Even though holding such responsible positions, I did not see these people taking the matter seriously and taking the consumers for granted. In turn, the consumers are facing problems and losing their Valuable Time and Money. Now I ask this Question in this Consumer Forum, “Even after paying the amount for a service which firm in India prolongs/denies the Bill for 11 days?” and if there are any repercussions due to this irresponsible behavior who will be held responsible and will face the loss? I am looking for an immediate action to be taken in this regard and requesting for a lesson to be taught to LG for such Horrible Service and Cheating Consumers.

I have faced worst service from you guys...I am a buyer of 42 inches LCD screen 6 years back with an AMC on my product..now the lcd is not working and LG dont manufacturer that so called parts and your executives are harassing me day by day..they are giving lot of excuses and trying to delay me as many times they want because my AMC date is going to end in few days. If your senior most executives can look into this matter then I can be highly great to you guys otherwise I am not going to leave Lg for its services and fraud promises made by your executives. Whenever I call your customer care they don't have any proper info about my complaints and I am registering my complaints since August 2014..till date I didnt get any resolution for that and whenever I want to speak to the senior executives they deny to transfer my call. is this the kind of services you are providing to your elite customers? i am not going to buy LG products in near future if I will not get any resolution under 24 hours, also I will contact customer court for the justice. registered complaint number---[protected]

LG Complaint No.: RNA[protected]
Refrigerator Model: LG GL M472GSHM
Purchase Date: Oct 2014.

Just want to highlight the incompetence and unprofessionalism of the LG Supoort team in addressing a Refrigerator fault which was registered a week back.

Having purchased the LG refrigerator in October last year, we were not expecting any problems atleast in the first year. But, we were proved wrong, when it stopped cooling first half of February 2015.

We registered the complaint with Reliance Digital (Dealer) who had there Engineer investigate the issue after two days of registering the complaint. The engineer forwarded the issue to the LG Support team and their engineer took another two days to arrive. The LG Engineer again stated a part in the refrigerator is faulty and needs to be replaced. He said the part will replaced after two days as the following day was a Sunday

Yesterday (Tuesday) the part was replaced with a new one after calling the LG Service Center numerous times. But still the Refrigerator is not cooling. Not sure if the LG Engineer replaced the wrong part by mistake or purposefully sent a wrong part just to pacify the customer for the time being.

This is the height o[censored]nprofessionalism now that no one in their service center is answering my calls after facing this problem for the last 1 week. I even tried calling LG's Delhi Head who did not answer my call.

I have a family with two little kids and it is becoming extremely difficult to serve healthy food to them.

Not sure what else should I do.

Service Center Support Nos I called:

Ashok- [protected]
Anil - [protected]
Govind - [protected]
LG Service Center 2: [protected]

On dated 12.02.15, during washing process, my front loading washing ( m/c model no F8068LDP Capacity 5.5 kg LG make, purchaed from Kumar Electronics on Oct -2011), stopped in-between. Neither door is opening nor running.We have called mechanic from LG Electronics and as per him there is problem with main circuit board fitted in front above door. He tried to repair that circuit board but could not run. Still, door is closed and an unwashed cloths are inside machine.
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Now, LG mechanic is telling that, complete circuit board is to be replaced by new one.


Kindly send another mechanic to verify and rectify the problem as earliest as.

Dear Sir, I have purchased LG split AC, model no- LSA5ER5S, on 05 March 2012. According to LG technician suggestion I have been changed outdoor coil and refilled Gas as well as indoor, outdoor services on 11 July 2014, charged me 5238 + 500 (transport) Rs. 5738 Again gas has leaked and finished. I complained to LG customer care, an engineer has come and suggested me this time you have to change the gas pipe along with services and he did, charged me 4599 + 500 (transport) on 4th February 2015. After two days again my A.C. Is not cooling, I complained to LG customer care on 16th February 2015, an Engineer has come and now suggesting me outdoor coil and indoor coils have to be changed and demanding me Rs 4500+ 500(Transport)=5000. He always takes my AC to service center for diagnosing the real problem, and demands for extra money as transportation charge. In this regard I want to complain against LG service Centre on the basis of following causes: 1. Either service center wants to cheat me and every time changing my A.C., parts which are not wasted and preparing money. OR 2. Service center, technicians are not qualified as well as technically skilled that is why they are unable to find real problem of my A.C. 3. Both conditions can be applied. Dr. Anil Pratap Giri, Asst. Professor, Pondicherry university.

HI all.. We had given given complaint to LG customer care via phone, and same was promptly addressed and but when your service person delivered thethe washing machine.. He has damaged the back cover and the agreed to replace the same but no one is responding after that .. We have called multiple time both to bangalore service guy n sales still there is no response.

Sir, I have bought a LG 3D TV Model No.42LB6500 in the month of October. But Within 3 months i am facing a serious issue in the product. When i have called the customer care they have book a complaint and your service people have attended and told that we need to change the Mother board. In the earlier stage i have not allowed them to change the board. I have asked for an replacement but, the service people told me that as per the company policy they could not able to do the replacement. Then finally i have accepted to change the mother board. But after changing the motherboard also the problem has not been solved and now they r telling us to change the Control Panel. But this time i have not allowed the service people to do it. I requested them to give me replacement of my TV. But they asked me to speak with the ASM, chennai. I have spoke to that person, he asked me to message the detail of the compilation's. I have messaged him the details and waited for one week, but there is no response. And again i have contacted the ASM and asked about the status. After waiting for more the 3 week the ASM repeating the same dialogue. Kindly help me in this matter. I have spent more than 70, 000Rs. and feeling upset. within 3 months i have faced a lot of problems in this and i am totally disappoint with the product and the customer care people. Kindly give me solution for the next step. Praveen [protected], [protected]

Sir, I have bought a LG 3D TV Model No.42LB6500 in the month of October. But Within 3 months i am facing a serious issue in the product. When i have called the customer care they have book a complaint and your service people have attended and told that we need to change the Mother board. In the earlier stage i have not allowed them to change the board. I have asked for an replacement but, ur service people told me that as per the company policy they could not able to do the replacement. Then finally i have accepeted to change the mother board. But after changing the motherboard the problem has not been rectified and now they r telling us to change the Control Panel. But this time i have not allowed ur service people to do it. I kindly request u to give me replacement of my TV. within 3 months i have faced a lot of problems in this and iam totally disappoint with ur product and ur people.

I have purchased a 32 inches LED from your out let on Tuesday it was delivered on Thursday, when today the installation guy came and checked the panel was damaged. I never purchased a damaged TV i wanted brand new. How can you guys such a care less on customer service. When I spoke to the guys in reliance out let they were speaking very rudely and I told them that I will go the consumer court they said I can do what ever i want. I need a solution of this. I dont need your service in future I want my down payment back. I have all the proofs I can go the consumer court also.

I have raised the complaint against LG 32LB550A 32 inches LED TV. Complained ID: RNA[protected]. After raising complaint technician visited and said TV screen(display) needs to be changed. Almost 3 weeks are going to be completed, but till the date that part is coming. Customer support people are saying same kind of reply "our executive will contact you within 24 hours or else contact service center". I called services center they gave other number and they are also not responding properly. Even if we call next time they won't pick our call.

I purchased this TV in Oct-2014 and in 4 months the display (screen) is not working. It's really big question mark on international brand !! After this type of situation, I was thinking that I will get good service and get it repaired immediately because I did choose a big brand, but the worst service from this big brand. I never recommend to purchase any product from LG, as they are started using low quality material which can be stopped working in few months after using it. I think since they have large number of customers now, they have started ignoring the customers' complaints and don't take care of their brand value as well.

STOP BUYING LG PRODUCTS. No need buy products with higher amount than other brands for expectation of good service in future, because there are many consumers including me suffering from their technical support.

Thanks,
Deep Shah
+91 [protected]
[protected]@gmail.com

Dear Madam / Sir, Regarding Repair of Washing Machine-Model:F 1403 RDS 29. It was during the period end-Sep / early Oct 2014, that i made a request (online) to you for attending to my afore said W/M which was making exceptionally loud noise during spin. YOU SHOULD BE ABLE TO LINK UP AT YOUR END AND CONFIRM. Your appointed local Service provider, Appollo Systems, sent a representative after a day or so. In appearance he seemed just out of college / high school and did not instill the confidence in us of his abilities. He worked the machine for a few minutes twice and observed the noise level. He then declared that the machine had to be opened to investigate the possible cuase; saying at the same time that the 'bearing' needed replacement and all this could be done ONLY at their workshop. I then received a call on behalf of Appollo Systems, asking me to cart the Machine to their place whch is approx 7 to 8 km from my residence. I pleaded to him that at 73yrs and being fairly new to the city, i would be subjecting myself to lot of physical hardship in, first, getting hold of a suitable carrier / transport and, then having to also accompany the machine separately in a public transport. Besides the physical effort, i would also have to incur an expenditure of a minimum of INR 1000 - to and fro. Incurring such an expenditure, I would also be subjecting myself to their mercy to pay up whatever amount they would subsequently quote for the repair/replacement of parts. My plea to have more detailed investigation at my place fell in deaf ears as they insisted in the machine being taken to their site. Sure enough, like clock-work precision, i received a message from you, indicating that the coplaint was closed since the customer refused to take the machine to the Service Centre. I was left wondering whether you really are for 'CUSTOMER CARE' or for taking care of the interests of your service provider. I simply gave up because it is dificult to fight corrupt and inefficient systems/organiastions, especially at my age. Having given the better part of my life in the service of the country, most of it at inhospitable places and under uncongenial conditions of living, it pains me that even the 'customer care' cell of a reputed Company can be so insensitive to customer sensibilities. It is indeed a matter of shame for me that i have to experience such things. What hurt me even more is, that you never even bothered to follow up with me as to how i am managing with a defective machine. It is afterall your product - LG PRODUCT. It is only a reflection of the total degradation of human values that has set in. Having said all this, my earlier apprehensions and fears were proved right when, on a separate complaint lodged to you by my son(on a short visit) Appollo Systems deputed another person (23 or 24/01/2015) who came over to inspect. He found that merely two screws had come off (on top) due to which excessive vibration and noise was being created. The srews were put in place and the whole exercise was completed in 15 minutes time at my residence. What do you have to say about that?...My Fridge and W/M are now due for replacement. Can you even dream that i will opt for an LG make. Not only me, but none of my relatives / associates will make this mistake. I wish you well in your efforts to look after your Cusromer Service Providers. Regards, Colonel L. Padmanabhan( Retd.) Address: Flat No. B -1, Block 2, Samson & Sons Apartments, TKD Road, Muttada Post, Thiruvananthapuram – 695 025 Mobile: +[protected] Email: [protected]@yahoo.com