LG Electronics Complaints & Reviews

TO DATE: 08/03/2015 LG ELECTRONICS INDIA PRIVATE LTD, P.NO:50 GOUTHAM BUDDH NAGAR, GREATER NOIDA, U.P-110001. DEAR SIR, SUB: REPAIR/REPLACEMENT OF LED TELEVISION Reg…. My name is Rajeswararao.L.I am residing at Vuyyur, near by Vijayawada City, Andhrapradesh, Which comes under Vijayawada Rural.I purchased one LG Television from Tirumala Music Centre(p)Ltd, Vijayawada, Andhraprdesh at the cost of Rupees 112000/-.At the time of purchase they offered me first year annual maintenance cost is free.From 30.01.2013 I am paying annual maintenance cost and it is under force and up to 30.01.2016.I paid approximately ruppes 31000/- upto date. From 31.01.2015, my television not working, and I complained on 02/02/2015 to Vijayawada LG Care Center, and they send one person and examined and told that screen is not working and it has been replaced. I shown my AMC receipt, after seeing my receipt he told that part will be replaced at free of cost or they will replace with new television. And he advised us to bring our tv at our own transportation to his work shop upon receiving his call to do so. I received call from LG care Center, vijayawada I arranged transport and I handed over my television full set to him, along with my adhaar card, voter id, invoice copy and AMC contract Xerox copies on 19.02.2015. After one week he called and saying that that part is not available, and he is giving advice that I have to choose another LG television with my own interest and he will pay ruppes60000 for my television and remaining amount I have to pay. What is this! I am not offered my television for discounted price to LG.They are forcing me to take another television for Rupees 60000/-.I incurred total cost of Rs 142000/-(inclusive of AMC) and they are saying that I have to take Rs60000/-cost television. And they are saying that that part is not available, so for usage of three years depreciation charges they will deduct. I contacted LG custemer support center and they give me one number to contact about this and that personName Abdukram ([protected]) is not lifting phone. So this is not fair and for three years usage of television I am not ready to lose Rs 82000/-.Simply they kept my television at their service centre and they are not responding to my complaint. So please hand over my television with good working condition or replace with 47”/above model LED television within 10 days from today. Otherwise I have to proceed consumer forum. I am furnishing details, Television set model No : 47LW6500ATR, Serial NO : 201PLRSO40406, AMC Receipt NO : HLP012305.This is for your kind consideration and for necessary action. Thanking you Regards L.Rajeswara Rao VUYYURU NEAR VIJAYAWADA ANDHRAPRADESH [protected]/[protected], emai: [protected]@yahoo.co.in

1st reminded to company sir i purchaged lgg2. from next day screen light began to dim up down and came lining on screen i complain to gorakhpur lg service centre.they said it will have to change its mother board and display.they called me after 1week. and changed its display and mother board but it is different looking its network and battery display on screen is not as original as when i purchase its color was cyan this time totally white and display lite is not good than original. can u tell me is it original or duplicate ? Kindly help me...

i have bought my l.g washine on 27/02/15 and i requested for a free installation and demo.they came and did demo and installation is still bending if i call to them they are saying i ll come today or tomorrow.they have got signature saying tat they will come tomororw and still they didnt come yet...

we bought LG LED TV 32" IN CELLAMANI&CO PURCHAGE AT 01.01.2015. THE TV INSTALLATION ON 04.01.2015. BUT THE TV MOTHER BOARD HAS SHORTED WITHIN FOUR DAYS, SO THE TV DOES NOT WORK TILL DATE NOW. THE SERVICE CENTRE MEMBERS ASK Rs.3500/ FOR SOLVE THIS PROBLEM. WE GOT 1 YEAR WARRANTY. SO, PLEASE SOLVE MY PROBLEM IMMEDIATELY

Ac purchased fron vivek 6/2011 one year free service by vivek not properly free service by vivek. then 12/2014 service byvivek scheme basis attended ., he said good condition first gas leakage ., next no problem not gaslekage., 1270/paid for service for one year, now Ac not working coolking not comeout., only fan air comeout, today service person attended gas fully leakage he said., approval given to vivek for service how? lg company customer care service only autherised for lg company product.then why? early rectification need for me otherwise i willtake leagal action through consumer court

I am in Chennai. I bought a LG Double door fridge 3 years back. Since then i've been facing cooling problems very frequently. The service center says that its a failure model (??!!) and they will refill the gas for 5 years free of charge. I have been refilling the gas every year since then. Why do LG sell such inferior products and make the customers piss off like this? Extremely unhappy about LG.

I own a LG Google Nexus 5 and I am feed up with the device. Both the service and build quality of the phone is pathetic, during the last three month I had to repair the microphone for nearly four times for the same issue and cant trust the device whether there is a chance of another failure in the near future. Considering all these facts there is no other way than lodging a consumer complaint against the company for looting the customer by producing these kinds of devices.n I own a LG Google Nexus 5 and I am feed up with the device. Both the service and build quality of the phone is pathetic, during the last three month I had to repair the microphone for nearly four times for the same issue and cant trust the device whether there is a chance of another failure in the near future. Considering all these facts there is no other way than lodging a consumer complaint against the company for looting the customer by producing these kinds of devices. Complain RNA[protected] is in process(Reason : Set under repair at Workshop.).For any support, call on [protected]

I bought a microwave 32 Ltrs, without showing me started it and went away. It was working with lot of noise. I m working so after a month, while cleaning, I noticed that a rotating ring is missing. While attending my call, the LG Engineer said, I would have broke it or I should have informed then only. Question is if a customer can pay Rs 17000 for a Microwave, will he lie for a petty rotating ring cost Rs 200. And why the LG company should not be sincere enough to listen to its loyal customer and take a call on its cheating service engineers. Two of them attended the call, but none informed about the missing rotating ring. It's not about 200 Rupees, it's about feeling cheated and disgusted.

Dear Sir, I had purchased a LG Refrigerator (Model No GL-308VA5) in Oct-2009. Since that Day, I have been paying AMC charges to LG Service Center regularly without fail. Recently I have been facing a problem in the Door of the refrigerator. For this, I complained on 20-Feb-2015 against Complaint No. RNA[protected]. On 22-Feb-2015 your Representative came to inspect the product for the problem. He took the Picture of the Product and told me, he will revert the day after. For the subsequent 2 days I received sms messages “your parts have been ordered to LG”. To my surprise I received another SMS on 24–Feb-2015, “Your request has been Closed”. I immediately called the Service Center and they told me that they have wrongly closed my Complaint, and asked me to re-register my complaint again, which I did again on 24-Feb-2015 against Complaint No. RNA[protected]. Again, on 25-Feb-2015, another Representative visited and told me that Door needs to be changed and you have to pay some charges for the door. Despite of regularly paying the AMC Charges to LG Service Center, I agreed to pay Rs. 2025/- for the door. On 26-Feb-2015, they called me saying that LG has discontinued the Product/Part, and you have to get it repaired from outside/ locally. I again complained on you customer care no, they gave me some no’s of the area heads of Service Center. They behaved unprofessionally, and had since not been picking up my call. If they can’t provide us some solution then why should we pay for the AMC. I am ruining the day I purchased a LG product because it is not a LG(Life’s Goods) product, actually it is a UT(Use & Throw) product. Now, I request to pl. arrange for some viable solution at the earliest. Thanks & Regards Sunil Khandelwal Ph No : [protected] City : Delhi

I purchase LG 1.5ton split AC. I have been calling up customer service every day, and they promise to install within 24 hours. Every single day I get a call from local service center that they will not be able to install today because of some excuse or the other. I am totally fedup of LG's service and WILL NEVER BUY A LG PRODUCT AGAIN. I will also discourage everyone from buying LG branded products. So LG, you not only lost me as a customer, you also lost people in my social circle as well.

I purchased my Nexus 5 in Jan 2014 and phone was working fine till November start and suddenly problem started up with it which was phone not getting started and only google flashing up again and again.I visited the RANCHI service centre and was told that mother board will be replaced as the phone was in warranty. After few days when i didnt get any response from i went to service centre to collect the phone, and was said that mother board is fine for now and only software has been re installed and the phone wont give the same problem again. Bringing into notice at the time of 4.4 Kitkat i got the phone with 4.0 software. The phone was working fine for few days and then sometimes it starts getting reboot on its own. On 13th Feb when i was out of station the same problem started again with only google flashing up again and again and phone not getting started. After coming back to hometown on 18th feb i visited the service centre again and then i was said that mother board needs to be changed and i need to pay 9k for that as warranty expires few days back, Here my question arises to LG service that isnt there a big question mark on the service you are providing? and secondly when the same problem occurred in Nov and phone was in warranty why was the mother board not changed that time even when i was told that they will be doing that.Now when the warranty expires you ask me to get the mother board changed.This a pure case of cheating a customer which was never expected out of LG. My phone is submitted to your service centre since a week and i didnt get any response yet regarding its repair under warranty. I need the phone to be repaired under warranty as its LG's fault that you didnt change the mother board when the same problem was occurring at warranty time. I need the department to take the necessary actions as soon as possible.

Hi. I purchase New LG LED Model No.- 42LN 5120 on dated 30/10/2013. Now i Face the Problem in Display Screen Black Horizontal Lines Occurs. As per LG Service Centre Hoshiarpur Screen Displayed ( TFT) Defected. Its may be due to manufacuring Product. Only 1Year 3 month ago i purchase and in mean time its warrenty expired, For replasing the Screen its Huge Amount 19, 300/ rs demand. But this is manuafuring Fault why Should i pay ?? Any alternate for this. Pls ask to hoshiarpur service centre to repair on free of cost due to this is manuafuring defect ( only 3 Month after Warrenty). What its mean LG Product has only 1 year Life??

I have taken number of lg service centre from custmer care .Address is delhi direct services to, 36, ramapura road, motinagar industrial area, delhi.I have call in the morning about the availability of remote of my lg led.They said its available.I can collect it from them.When i visited there in afternoon to buy remote, they said its not available. This service centre is making custmers fool by giving wrong information.They dont value the time and money of custmer.

I recently had a nightmare experience with LG product: LG 42LB5820. I bought the led TV in Oct 2014 (it is still under warranty). I was so happy with the TV that I shared my happiness with my friends. In fact, two of my friends purchased the same model within two weeks. But, two days back, when I slightly moved the TV to connect hard drive, the TV screen got a crack inside. I called the service center immediately (the customer/complaint reference number is: RNA[protected]. But, when the engineer visited, he asked me “what did you throw on TV?” I was so amazed that the engineer from such a reputed and popular company would ask this as his first question. I explained him that I moved the TV to connect hard drive, but something went wrong with the display. He then kept on insisting that something had hit the TV very badly. After several attempts of explaining, he clearly indicated that it is a physical damage and it cannot be covered under warranty. These words shocked and puzzled me so hard. I bought this TV with the extended warranty from my savings of 2 years. Now, I’m unable to repair it. This is highly stressful for me. I did not know that LG uses such a cheap material that even slightly moving will damage it. I was told by many people that only buy Sony or Panasonic TV as their TV are of best quality. They charge high but the quality is best. I was so stupid that I bought your product. I am now certain that LG is made with a poor quality parts and company always tries to get away with warranty and scam the consumer. I feel very sorry for myself and friends. But, I will ask them not to touch TV till it lasts as it is very fragile. I know LG will not get repair without taking money. But, I will warn everyone not to buy any LG product. I will be happy if I can save as many people as I can from the scam. I have a request to make– if LG cannot repair my TV then please take the remaining product back free of cost. This would at least give me some relief.

Hi Team, This is regarding i have purchased 32 inch LED TV at Tamil nadu stae, chennai(Virugambakkam).Somehow some problem takes place.I have repeatedly give a call to your service centre.Unfortunately they are not paying heed to my words. I have tried your customer care & asking for support they committed that they will replace the monitor. But now they are telling the warranty was expired and they will not support. Ensure the complaint was lodged long back my warranty was expired last week, in spite of continuous call the customer care was not supporting properly. This is to bring to your notice that i have bought 3 LED TV in the same show room, if you need doubts please check the show room. I know that LG service is good so that i prefer the same thing to my family, but now i ashamed of LG service. Looking forward you need to replace monitor ASAP otherwise legal action will be taken against you. Show room address: Giriyas (virugambakkam- chennai) Customer name: V.Sudesh Product name: LG LED 32 inch Contact number: [protected] Regards, V.Sudesh

Dear Sir/ Madam, I have purchased G3 Stylus mobile in the month of Oct'2014. But since last 1 month the battery is not getting charged. I have shown the same to the LG service centre in Thermax Chowk, Chinchwad, Pune. The adviser told me that the charging port of the handset is faulty and the part will be replaced within 4 days[ Free of cost as the handset is within warrantee period]. He logged the complaint. the complaint no. is RNA[protected] dt. 11.02.2015. The part was not available in the service centre at the time o complaint. After that I have called the service centre several time but there is no any positive ffeedback. Since the mobile is not getting charged, I can't use the mobile. If this is the poor service from such reputed company, how to rely on quality? request to replace my handset by new one at the earliest. Your +ve reply at the earliest is highly appreciated. At present my communication is totally stopped due to this faulty handset

Hi, I have changed screen of my LG Nexus 4 in nearest LG service center since it has broken . But then again when it fell only once from a very less height it has broken again. I don't find any difference in using a screen from lg showroom and outside it. There is no warranty even .. so can you replace it again with better quality?

Dear Sir, I have bought an LG LED TV in April/May-2013. It has stopped working a few days ago. I lodged a complaint (RNA[protected], accordingly your technician attended. They found that- LED PANEL GOT DAMAGED AND NEED TO REPLACE, cost approx Rs/-7500. How will you justify this? Is this the quality of your product? Is there nothing reliable? I have bought a TV in Rs/-12000, in less than 2 year how can you asked the customer to pay Rs/- 7500 for repairing? The main part of LED TV is the panel and if this got damaged in less than 2 years, LG should take the responsibility. Please arrange to replace my TV with a minimum compensation.

I have purchased LG Plasma TV before 3 years. Last week TV became faulty and it was showing no picture. I called LG service center and they asked me to drop the TV on service center. After 2 days I received a call from service center that TV is completely faulty and all parts need to be replaced. The cost of repairing was asked Rs. 25000 which is equal to a New TV. I register the complain in LG. From there again LG Center call me and asked that we dont know excetly problem in your TV but we can try some card replacement. If any card again fails your have to pay for the same the cost may be around 100 thousand. Better you go for New TV. Such complete failure in TV is showing poor quality of product and poor service of LG. LG should either repair the TV on justifying cost or should give me a buy back offer.

I have bought nexus 5 online from snapdeal on 5th April 2014. Your technician at LG service center have confirmed problem with charger which is non-repairable hence could you let me know how can I can get my changer replaced as the warranty for charger is 1 year and the steps to do the same.